Daktela - Degraded voice service quality in the Czech Republic – Incident details

System Under Maintenance

Degraded voice service quality in the Czech Republic

Resolved
Degraded performance
Started about 1 year agoLasted about 1 hour

Affected

Voice Services

Degraded performance from 8:15 AM to 9:37 AM

CZ Voice Services

Degraded performance from 8:15 AM to 9:37 AM

Updates
  • Resolved
    UTC
    Resolved

    It has been confirmed that all services are fully operational.

  • Monitoring
    UTC
    Monitoring

    Partner has confirmed the bug has been fixed, problems should not occur anymore, we are monitoring the status

  • Investigating
    UTC
    Investigating

    Dear customers,

    Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers.
    The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner.

    We are actively working with the provider to resolve the issue.
    There is currently no estimated time to resolution.

    We apologize for the inconvenience and thank you for your understanding.

    Kind regards,
    The Daktela Team