Daktela Status - Incident history https://status.daktela.com Daktela Thu, 2 Apr 2026 21:30:00 +0000 Scheduled maintenance of Daktela cloud infrastructure Type: Maintenance Duration: 1 hour Affected Components: Daktela Cloud-Hosted Solution Apr 2, 21:30:01 GMT+0 - Identified - Maintenance is now in progress Apr 2, 22:30:00 GMT+0 - Completed - Maintenance has completed successfully Apr 2, 21:30:00 GMT+0 - Identified - Dear Customers, We would like to inform you that on 02.04.2026 23:30 CEST to 03.04.2026 00:30 CEST we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. During the maintenance window, we expect up to three short service interruptions, each lasting approximately 3–10 minutes. Thank you, Daktela team. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>21:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you that on 02.04.2026 23:30 CEST to 03.04.2026 00:30 CEST we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. During the maintenance window, we expect up to three short service interruptions, each lasting approximately 3–10 minutes. Thank you, Daktela team..</p> ]]> Thu, 2 Apr 2026 21:30:00 +0000 https://status.daktela.com/maintenance/cmmd88cdk01eyegejua4e3zju https://status.daktela.com/maintenance/cmmd88cdk01eyegejua4e3zju Incident affecting voice services in Hungary Type: Incident Duration: 5 hours and 50 minutes Affected Components: HU Voice Services Mar 18, 08:40:00 GMT+0 - Investigating - Dear customers, we experienced an issue with a telecom operator in Hungary affecting voice services for customers in this region. Start time: 18/03/2026 09:45 CEST Daktela Team Mar 18, 09:26:00 GMT+0 - Monitoring - We are continuing to monitor the situation and are awaiting the Root Cause Analysis (RFO) from iTelecom. We apologize for the inconvenience and thank you for your understanding. Kind regards, Mar 18, 14:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 50 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>08:40:00</var> GMT+0</small><br><strong>Investigating</strong> - Dear customers, we experienced an issue with a telecom operator in Hungary affecting voice services for customers in this region. Start time: 18/03/2026 09:45 CEST Daktela Team.</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>09:26:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor the situation and are awaiting the Root Cause Analysis (RFO) from iTelecom. We apologize for the inconvenience and thank you for your understanding. Kind regards,.</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 18 Mar 2026 08:40:00 +0000 https://status.daktela.com/incident/cmmvvy9bq00ziu1pm86j9vo38 https://status.daktela.com/incident/cmmvvy9bq00ziu1pm86j9vo38 Scheduled maintenance of Daktela cloud infrastructure Type: Maintenance Duration: 1 hour Affected Components: Daktela Cloud-Hosted Solution Mar 14, 22:30:01 GMT+0 - Identified - Maintenance is now in progress Mar 14, 23:30:00 GMT+0 - Completed - Maintenance has completed successfully Mar 14, 22:30:00 GMT+0 - Identified - Dear Customers, We would like to inform you that on 14.03.2026 23:30 CET to 15.03.2026 00:30 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. During the maintenance window, we expect up to three short service interruptions, each lasting approximately 3–10 minutes. Thank you, Daktela team. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>22:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you that on 14.03.2026 23:30 CET to 15.03.2026 00:30 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. During the maintenance window, we expect up to three short service interruptions, each lasting approximately 3–10 minutes. Thank you, Daktela team..</p> ]]> Sat, 14 Mar 2026 22:30:00 +0000 https://status.daktela.com/maintenance/cmmj0kphb00gy6jx43by52qzv https://status.daktela.com/maintenance/cmmj0kphb00gy6jx43by52qzv Emergency maintenance of Daktela voice infrastructure Type: Maintenance Duration: 1 hour Affected Components: RO Voice Services, CZ Voice Services, International Voice Services, HU Voice Services, SK Voice services, , Adria Voice Services, UK Voice Services, PL Voice Services, Voice Services → Mar 11, 22:30:00 GMT+0 - Identified - Dear Customers, Please be advised that we will be conducting emergency security maintenance on our Daktela Voice Infrastructure to ensure the continued stability and security of our services. Maintenance Window: Start: March 11, 2026 – 23:30 CET End: March 12, 2026 – 00:30 CET Expected Impact: During this period, you may experience up to 5 brief service interruptions, each lasting no longer than 30 seconds. We sincerely apologize for the short notice and any inconvenience this may cause. This urgent update is necessary to maintain the highest security standards for our systems. Thank you for your patience and understanding. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, Please be advised that we will be conducting emergency security maintenance on our Daktela Voice Infrastructure to ensure the continued stability and security of our services. Maintenance Window: Start: March 11, 2026 – 23:30 CET End: March 12, 2026 – 00:30 CET Expected Impact: During this period, you may experience up to 5 brief service interruptions, each lasting no longer than 30 seconds. We sincerely apologize for the short notice and any inconvenience this may cause. This urgent update is necessary to maintain the highest security standards for our systems. Thank you for your patience and understanding..</p> ]]> Wed, 11 Mar 2026 22:30:00 +0000 https://status.daktela.com/maintenance/cmmj6xpme01nktr9s03887plk https://status.daktela.com/maintenance/cmmj6xpme01nktr9s03887plk Global call drop Type: Incident Duration: 4 hours and 51 minutes Affected Components: , CZ Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, International Voice Services, RO Voice Services, SK Voice services, Adria Voice Services, UK Voice Services, PL Voice Services, Daktela cloud solution → Feb 20, 23:00:47 GMT+0 - Resolved - This incident has been resolved. Feb 20, 18:10:00 GMT+0 - Investigating - We are currently experiencing an outage of voice services. We are looking for more information. Feb 20, 18:40:00 GMT+0 - Identified - We have identified an issue affecting Daktela services originating from the Cloudflare global network. Global connectivity is currently unreachable due to an internal routing problem within Cloudflare’s infrastructure. We are monitoring the situation closely and will provide updates as the situation evolves. Feb 20, 19:00:00 GMT+0 - Identified - We have partially restored some connections through backup interconnect and see partial network availability. Feb 20, 19:25:00 GMT+0 - Identified - Cloudflare has identified an issue affecting a subset of IP address prefixes. The underlying issue has been identified and mitigated, and Cloudflare is working to restore availability to affected advertisements. We are waiting for a further update. Feb 20, 19:55:00 GMT+0 - Monitoring - We have successfully restored all services in cooperation with Cloudflare. The issue was caused by a major global connectivity provider outage that affected Europe and other regions. To ensure stability, we moved our traffic to a backup solution. Some providers that correctly follow routing instructions were already back online earlier. At this time, all services are fully operational, and our team is continuing to monitor the situation closely to ensure everything remains stable. Type: Incident

Duration: 4 hours and 51 minutes

Affected Components: , , , , , , , , ,

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>23:00:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>18:10:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an outage of voice services. We are looking for more information..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>18:40:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue affecting Daktela services originating from the Cloudflare global network. Global connectivity is currently unreachable due to an internal routing problem within Cloudflare’s infrastructure. We are monitoring the situation closely and will provide updates as the situation evolves..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have partially restored some connections through backup interconnect and see partial network availability..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>19:25:00</var> GMT+0</small><br><strong>Identified</strong> - Cloudflare has identified an issue affecting a subset of IP address prefixes. The underlying issue has been identified and mitigated, and Cloudflare is working to restore availability to affected advertisements. We are waiting for a further update..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>19:55:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have successfully restored all services in cooperation with Cloudflare. The issue was caused by a major global connectivity provider outage that affected Europe and other regions. To ensure stability, we moved our traffic to a backup solution. Some providers that correctly follow routing instructions were already back online earlier. At this time, all services are fully operational, and our team is continuing to monitor the situation closely to ensure everything remains stable..</p> ]]> Fri, 20 Feb 2026 18:10:00 +0000 https://status.daktela.com/incident/cmlv8bocj000c15gzzgbt1l5b https://status.daktela.com/incident/cmlv8bocj000c15gzzgbt1l5b Answering incoming calls with webRTC devices Type: Incident Duration: 1 hour and 14 minutes Feb 16, 11:30:00 GMT+0 - Investigating - Not all incoming calls can be answered by users with webRTC devices. We are currently investigating this incident. Feb 16, 11:51:40 GMT+0 - Investigating - We are currently investigating this incident. Feb 16, 12:44:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 14 minutes

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Not all incoming calls can be answered by users with webRTC devices. We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>11:51:40</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>12:44:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 16 Feb 2026 11:30:00 +0000 https://status.daktela.com/incident/cmlp5bc6n0tjoi65jfloc43hw https://status.daktela.com/incident/cmlp5bc6n0tjoi65jfloc43hw Emergency maintenance of Daktela cloud infrastructure Type: Maintenance Duration: 1 hour Affected Components: Daktela Cloud-Hosted Solution, RO SMS Services, HU SMS services, PL SMS Services, International SMS Services, Adria SMS Services, International Voice Services, RO Voice Services, HU Voice Services, Adria Voice Services, UK Voice Services, PL Voice Services Dec 16, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 16, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 16, 21:00:00 GMT+0 - Identified - Dear Customers, We would like to inform you that on **16.12.2025 from 22:00 to 23:00 CET** we will perform emergency maintenance on our cloud infrastructure **located and used outside the Czech Republic and Slovakia**. This maintenance will include a brief service action lasting approximately **5 seconds**. No downtime is expected, and all services should remain fully available. **Customers in the Czech Republic and Slovakia will not be affected by this maintenance.** Thank you for your understanding. Best regards, **Daktela Team** Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you that on **16.12.2025 from 22:00 to 23:00 CET** we will perform emergency maintenance on our cloud infrastructure **located and used outside the Czech Republic and Slovakia**. This maintenance will include a brief service action lasting approximately **5 seconds**. No downtime is expected, and all services should remain fully available. **Customers in the Czech Republic and Slovakia will not be affected by this maintenance.** Thank you for your understanding. Best regards, **Daktela Team**.</p> ]]> Tue, 16 Dec 2025 21:00:00 +0000 https://status.daktela.com/maintenance/cmiwzgrsq0amvwpc85t352gr9 https://status.daktela.com/maintenance/cmiwzgrsq0amvwpc85t352gr9 Scheduled Maintenance of Daktela Cloud Infrastructure Type: Maintenance Duration: 1 hour Affected Components: , Daktela Cloud-Hosted Solution, CZ Voice Services, SK Voice services, CZ SMS Services, Daktela cloud solution → Dec 9, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 9, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 9, 21:00:00 GMT+0 - Identified - **Dear Customers,** We would like to inform you that on **09.12.2025 from 22:00 to 23:00 CET** we will perform scheduled maintenance on our cloud infrastructure **located and used within the Czech Republic and Slovakia**. This maintenance will include a brief service action lasting approximately **5 seconds**. No downtime is expected, and all services should remain fully available. **This maintenance will affect only customers in the Czech Republic and Slovakia.** Thank you for your understanding. Best regards, **Daktela Team** Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Dear Customers,** We would like to inform you that on **09.12.2025 from 22:00 to 23:00 CET** we will perform scheduled maintenance on our cloud infrastructure **located and used within the Czech Republic and Slovakia**. This maintenance will include a brief service action lasting approximately **5 seconds**. No downtime is expected, and all services should remain fully available. **This maintenance will affect only customers in the Czech Republic and Slovakia.** Thank you for your understanding. Best regards, **Daktela Team**.</p> ]]> Tue, 9 Dec 2025 21:00:00 +0000 https://status.daktela.com/maintenance/cmix06c220b1fd37onw47d5q1 https://status.daktela.com/maintenance/cmix06c220b1fd37onw47d5q1 Infrastructure problem with AI services Type: Incident Duration: 4 hours and 59 minutes Affected Components: Daktela Cloud-Hosted Solution, , Daktela cloud solution → Dec 2, 15:36:26 GMT+0 - Investigating - The incident has unfortunately reoccurred. We are investigating the root cause. Dec 2, 16:08:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 2, 16:29:05 GMT+0 - Resolved - This incident has been resolved. Dec 2, 11:30:29 GMT+0 - Investigating - We are currently experiencing global issues with AI services. We are investigating the root cause. Dec 2, 13:10:31 GMT+0 - Identified - We have located the source of the issue and we are working on a fix for this incident. Dec 2, 14:51:28 GMT+0 - Monitoring - We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation. Dec 2, 15:11:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 59 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:36:26</var> GMT+0</small><br><strong>Investigating</strong> - The incident has unfortunately reoccurred. We are investigating the root cause..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>16:08:01</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>16:29:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>11:30:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing global issues with AI services. We are investigating the root cause. .</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>13:10:31</var> GMT+0</small><br><strong>Identified</strong> - We have located the source of the issue and we are working on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>14:51:28</var> GMT+0</small><br><strong>Monitoring</strong> - We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:11:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 2 Dec 2025 11:30:29 +0000 https://status.daktela.com/incident/cmiokkaby007hm9eg97r4kri5 https://status.daktela.com/incident/cmiokkaby007hm9eg97r4kri5 Calls on our Slovak mobile numbers not working Type: Incident Duration: 1 hour and 20 minutes Affected Components: SK Voice services Oct 30, 15:30:00 GMT+0 - Investigating - We have logged an issue regarding an inability to make or receive phone calls on our Slovak mobile numbers. We are investigating the cause with our vendor. Oct 30, 16:50:00 GMT+0 - Resolved - Issue was resolved on our vendor's side Type: Incident

Duration: 1 hour and 20 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We have logged an issue regarding an inability to make or receive phone calls on our Slovak mobile numbers. We are investigating the cause with our vendor..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>16:50:00</var> GMT+0</small><br><strong>Resolved</strong> - Issue was resolved on our vendor's side.</p> ]]> Thu, 30 Oct 2025 15:30:00 +0000 https://status.daktela.com/incident/cmhdmh7xe00ju7jbpdscawgso https://status.daktela.com/incident/cmhdmh7xe00ju7jbpdscawgso Integration of Service MS Azure Type: Incident Duration: 7 hours and 25 minutes Affected Components: Other 3rd party services Oct 30, 00:05:00 GMT+0 - Resolved - This incident has been resolved. All services of Microsoft were restored. SSO login’s via Azure should be again available. Oct 29, 16:40:00 GMT+0 - Investigating - We registered an incident of Global MS Azure services. Oct 29, 17:00:00 GMT+0 - Identified - This incident has affected the ability to use integration with Microsoft services, specifically the SSO verification methods, which are not working. Oct 29, 17:30:00 GMT+0 - Monitoring - We are monitoring the situation and waiting for the Microsoft team to restore the service. In the meantime, our customers can check the status of Microsoft services directly at <https://azure.status.microsoft.com/>. Oct 29, 19:00:00 GMT+0 - Monitoring - The Microsoft team is still working on restoring the service. Some Daktela customers may still experience issues with SSO login verification. Type: Incident

Duration: 7 hours and 25 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>00:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All services of Microsoft were restored. SSO login’s via Azure should be again available..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>16:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We registered an incident of Global MS Azure services..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - This incident has affected the ability to use integration with Microsoft services, specifically the SSO verification methods, which are not working..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are monitoring the situation and waiting for the Microsoft team to restore the service. In the meantime, our customers can check the status of Microsoft services directly at <https://azure.status.microsoft.com/>..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - The Microsoft team is still working on restoring the service. Some Daktela customers may still experience issues with SSO login verification..</p> ]]> Wed, 29 Oct 2025 16:40:00 +0000 https://status.daktela.com/incident/cmhcd8kwi00hibyxatt7qxoen https://status.daktela.com/incident/cmhcd8kwi00hibyxatt7qxoen Outage of Voice services for Daktela Czechia Type: Incident Duration: 15 minutes Affected Components: CZ Voice Services, International Voice Services Oct 16, 08:40:00 GMT+0 - Investigating - We have logged an issue regarding an inability to make or receive phone calls. We are investigating the cause. Oct 16, 08:45:00 GMT+0 - Identified - We identified an issue with the partner voice carrier and escalated the problem to their Network Operations Centre (NOC). Oct 16, 08:50:00 GMT+0 - Monitoring - We are engaged with the partner voice carrier to fix this incident. Oct 16, 08:55:00 GMT+0 - Resolved - The partner voice carrier has resolved the issue and we are monitoring the outcome closely. We are waiting for them to provide us with the full ROA. Type: Incident

Duration: 15 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>08:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We have logged an issue regarding an inability to make or receive phone calls. We are investigating the cause..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>08:45:00</var> GMT+0</small><br><strong>Identified</strong> - We identified an issue with the partner voice carrier and escalated the problem to their Network Operations Centre (NOC)..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>08:50:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are engaged with the partner voice carrier to fix this incident..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>08:55:00</var> GMT+0</small><br><strong>Resolved</strong> - The partner voice carrier has resolved the issue and we are monitoring the outcome closely. We are waiting for them to provide us with the full ROA..</p> ]]> Thu, 16 Oct 2025 08:40:00 +0000 https://status.daktela.com/incident/cmgt8uqaz00eo12rqp4wi3tqm https://status.daktela.com/incident/cmgt8uqaz00eo12rqp4wi3tqm Partial degradation of call connections Type: Incident Duration: 1 hour and 31 minutes Affected Components: HU Voice Services Oct 7, 07:59:00 GMT+0 - Investigating - We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether. Oct 7, 08:15:00 GMT+0 - Identified - We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them. Oct 7, 09:00:00 GMT+0 - Monitoring - We are engaged with the upstream carrier to fix this incident. Oct 7, 09:15:00 GMT+0 - Monitoring - The upstream carrier has fixed the issue and is currently monitoring the results. Oct 7, 09:30:00 GMT+0 - Resolved - The upstream voice carrier resolved this incident by applying a permanent fix to their Call Manager for originating outbound calls. Type: Incident

Duration: 1 hour and 31 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>07:59:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:15:00</var> GMT+0</small><br><strong>Identified</strong> - We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are engaged with the upstream carrier to fix this incident..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:15:00</var> GMT+0</small><br><strong>Monitoring</strong> - The upstream carrier has fixed the issue and is currently monitoring the results..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Resolved</strong> - The upstream voice carrier resolved this incident by applying a permanent fix to their Call Manager for originating outbound calls..</p> ]]> Tue, 7 Oct 2025 07:59:00 +0000 https://status.daktela.com/incident/cmggdp5ck014vx51ukrwc7dkg https://status.daktela.com/incident/cmggdp5ck014vx51ukrwc7dkg Partial degradation of call connections Type: Incident Duration: 1 hour and 25 minutes Affected Components: Adria Voice Services, UK Voice Services, HU Voice Services, RO Voice Services, International Voice Services, PL Voice Services Oct 6, 13:05:00 GMT+0 - Investigating - We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether. Oct 6, 13:35:00 GMT+0 - Identified - We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them. Oct 6, 14:15:00 GMT+0 - Monitoring - The upstream carrier has identified the issue on their end. It appears that the problem was with the interconnection to one of the mobile network providers. Oct 6, 14:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 25 minutes

Affected Components: , , , , ,

<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:05:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:35:00</var> GMT+0</small><br><strong>Identified</strong> - We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them. .</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>14:15:00</var> GMT+0</small><br><strong>Monitoring</strong> - The upstream carrier has identified the issue on their end. It appears that the problem was with the interconnection to one of the mobile network providers..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 6 Oct 2025 13:05:00 +0000 https://status.daktela.com/incident/cmgf75mm9017s95wozznmkxuh https://status.daktela.com/incident/cmgf75mm9017s95wozznmkxuh Emergency Maintenance of Cloud Infrastructure Type: Maintenance Duration: 1 hour Affected Components: , Daktela Cloud-Hosted Solution, Daktela cloud solution → Sep 27, 21:30:00 GMT+0 - Identified - Dear Customers, We would like to inform you that on 27.09.2025 from 23:30 CEST to 28.09.2025 00:30 CEST we will perform emergency maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you for your understanding and patience. Best regards, Daktela Team Sep 27, 21:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 27, 22:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you that on 27.09.2025 from 23:30 CEST to 28.09.2025 00:30 CEST we will perform emergency maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you for your understanding and patience. Best regards, Daktela Team.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>21:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 27 Sep 2025 21:30:00 +0000 https://status.daktela.com/maintenance/cmfv1zj4y00lktsbrlp4nlzp9 https://status.daktela.com/maintenance/cmfv1zj4y00lktsbrlp4nlzp9 Emergency Maintenance of Cloud Infrastructure Type: Maintenance Duration: 1 hour Affected Components: , Daktela Cloud-Hosted Solution, Daktela cloud solution → Sep 25, 21:30:00 GMT+0 - Identified - Dear Customers, We would like to inform you that on 25.09.2025 from 23:30 CEST to 26.09.2025 00:30 CEST we will perform emergency maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you for your understanding and patience. Daktela Team Sep 25, 22:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 25, 21:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you that on 25.09.2025 from 23:30 CEST to 26.09.2025 00:30 CEST we will perform emergency maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you for your understanding and patience. Daktela Team.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>21:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 25 Sep 2025 21:30:00 +0000 https://status.daktela.com/maintenance/cmfv1q0cj00kyfdckguldlwnq https://status.daktela.com/maintenance/cmfv1q0cj00kyfdckguldlwnq Scheduled maintenance of our Voice Infrastructure. Type: Maintenance Duration: 30 minutes Affected Components: International Voice Services, CZ Voice Services, Adria Voice Services, SK Voice services, HU Voice Services, , UK Voice Services, PL Voice Services, RO Voice Services, Voice Services → Sep 18, 21:30:00 GMT+0 - Identified - Dear Customers, We would like to inform you about the planned maintenance of our voice infrastructure. Maintenance date: 18\. 09\. 2025 Time window: 23:30 - 23:59 CEST Estimated duration: 30 minutes No service disruption is expected during this maintenance. However, due to the nature of the changes to the network infrastructure, it is formally classified as a potentially at-risk operation. We are taking all necessary precautions to ensure uninterrupted service.. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team Sep 18, 21:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 18, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , ,

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you about the planned maintenance of our voice infrastructure. Maintenance date: 18\. 09\. 2025 Time window: 23:30 - 23:59 CEST Estimated duration: 30 minutes No service disruption is expected during this maintenance. However, due to the nature of the changes to the network infrastructure, it is formally classified as a potentially at-risk operation. We are taking all necessary precautions to ensure uninterrupted service.. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>21:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 18 Sep 2025 21:30:00 +0000 https://status.daktela.com/maintenance/cmf585mwq000yxr13bgbwjjtq https://status.daktela.com/maintenance/cmf585mwq000yxr13bgbwjjtq Problem with SMS on the side of one of our suppliers Type: Incident Affected Components: , CZ SMS Services, SMS → Aug 28, 10:45:00 GMT+0 - Resolved - SMS connectors are fully functional Type: Incident

Affected Components: ,

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>10:45:00</var> GMT+0</small><br><strong>Resolved</strong> - SMS connectors are fully functional.</p> ]]> Thu, 28 Aug 2025 10:45:00 +0000 https://status.daktela.com/incident/cmevc610x000gzl1n4kbkkae9 https://status.daktela.com/incident/cmevc610x000gzl1n4kbkkae9 Issues with SMS and social media integration Type: Incident Affected Components: , Other 3rd party services, Viber, HU SMS services, PL SMS Services, RO SMS Services, International SMS Services, Adria SMS Services, CZ SMS Services, Instagram, Facebook Messenger, WhatsApp, , 3rd parties services (integrations) → SMS → Aug 25, 10:30:00 GMT+0 - Resolved - This incident has been resolved. Aug 25, 09:30:18 GMT+0 - Investigating - Dear customers, Since 12:00 CEST, we have been experiencing degraded service quality for SMS and social media integration across all regions. We are actively investigating the issue and monitoring the situation. We apologize for the inconvenience and thank you for your understanding. Kind regards, The Daktela Team Type: Incident

Affected Components: , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>09:30:18</var> GMT+0</small><br><strong>Investigating</strong> - Dear customers, Since 12:00 CEST, we have been experiencing degraded service quality for SMS and social media integration across all regions. We are actively investigating the issue and monitoring the situation. We apologize for the inconvenience and thank you for your understanding. Kind regards, The Daktela Team.</p> ]]> Mon, 25 Aug 2025 09:30:18 +0000 https://status.daktela.com/incident/cmeqzglcn0002127b8mwih0ok https://status.daktela.com/incident/cmeqzglcn0002127b8mwih0ok We experienced a partial outage of voice services in Hungary Type: Incident Duration: 1 hour and 44 minutes Affected Components: HU Voice Services Aug 5, 11:58:36 GMT+0 - Monitoring - The provider has implemented changes to their infrastructure, and services are expected to be restored. We are currently verifying the resolution. Aug 5, 10:30:48 GMT+0 - Investigating - We experienced a partial outage of voice services. We are investigating the problem with our provider. Aug 5, 12:14:39 GMT+0 - Resolved - The resolution has been verified and confirmed. All affected services have been restored and are operating as expected. Type: Incident

Duration: 1 hour and 44 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>11:58:36</var> GMT+0</small><br><strong>Monitoring</strong> - The provider has implemented changes to their infrastructure, and services are expected to be restored. We are currently verifying the resolution..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:30:48</var> GMT+0</small><br><strong>Investigating</strong> - We experienced a partial outage of voice services. We are investigating the problem with our provider..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>12:14:39</var> GMT+0</small><br><strong>Resolved</strong> - The resolution has been verified and confirmed. All affected services have been restored and are operating as expected..</p> ]]> Tue, 5 Aug 2025 10:30:48 +0000 https://status.daktela.com/incident/cmdygs4jl00vkiojczu41cp8n https://status.daktela.com/incident/cmdygs4jl00vkiojczu41cp8n We are currently experiencing partial outage of voice services with our Hungarian operator. Type: Incident Duration: 1 hour Affected Components: HU Voice Services Aug 5, 10:00:00 GMT+0 - Monitoring - The provider exceeded the limits and took action to prevent a recurrence of the situation. Calls are currently working as usual, and we are monitoring the situation. Aug 5, 09:30:00 GMT+0 - Identified - Our provider has identified some limitations on calls originating. They temporarily exceed the limits required for us to restore the connection. Meanwhile, we are searching for the root cause. Aug 5, 10:10:00 GMT+0 - Resolved - This incident has now been resolved, and we have confirmed with the customer that voice services are working. Aug 5, 09:10:00 GMT+0 - Investigating - We experienced a partial outage of voice services. This appears to be connected to a problem that has already been resolved. We are investigating the problem with our provider. Type: Incident

Duration: 1 hour

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - The provider exceeded the limits and took action to prevent a recurrence of the situation. Calls are currently working as usual, and we are monitoring the situation..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - Our provider has identified some limitations on calls originating. They temporarily exceed the limits required for us to restore the connection. Meanwhile, we are searching for the root cause..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has now been resolved, and we have confirmed with the customer that voice services are working..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>09:10:00</var> GMT+0</small><br><strong>Investigating</strong> - We experienced a partial outage of voice services. This appears to be connected to a problem that has already been resolved. We are investigating the problem with our provider..</p> ]]> Tue, 5 Aug 2025 09:10:00 +0000 https://status.daktela.com/incident/cmdycp6dn03yv2tefnpug1awi https://status.daktela.com/incident/cmdycp6dn03yv2tefnpug1awi Partial outage of the network connection to the Daktela cloud in Hungary Type: Incident Duration: 1 hour and 8 minutes Affected Components: Daktela Cloud-Hosted Solution Aug 4, 10:15:00 GMT+0 - Identified - We have identified that the issue appears to lie with the network service provider, Cloudflare, and its interconnection with other ISPs. Cloudflare is currently working to find a solution. Aug 4, 10:55:00 GMT+0 - Resolved - The incident has now been resolved. After monitoring, it was found that the issue was no longer present and that operations had been restored. Aug 4, 10:40:00 GMT+0 - Monitoring - The service provider, Cloudflare, states that the issue has been identified and a fix is being implemented. Most Daktela customers in Hungary should now be able to access their services. We keep monitoring the situation. Aug 4, 09:47:00 GMT+0 - Investigating - We are currently experiencing a partial degradation in connectivity quality for our customers in Hungary. Connections may be dropping or timing out. Type: Incident

Duration: 1 hour and 8 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:15:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified that the issue appears to lie with the network service provider, Cloudflare, and its interconnection with other ISPs. Cloudflare is currently working to find a solution..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:55:00</var> GMT+0</small><br><strong>Resolved</strong> - The incident has now been resolved. After monitoring, it was found that the issue was no longer present and that operations had been restored..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:40:00</var> GMT+0</small><br><strong>Monitoring</strong> - The service provider, Cloudflare, states that the issue has been identified and a fix is being implemented. Most Daktela customers in Hungary should now be able to access their services. We keep monitoring the situation..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>09:47:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a partial degradation in connectivity quality for our customers in Hungary. Connections may be dropping or timing out..</p> ]]> Mon, 4 Aug 2025 09:47:00 +0000 https://status.daktela.com/incident/cmdwyqver000rgajtm7bkrsqn https://status.daktela.com/incident/cmdwyqver000rgajtm7bkrsqn Scheduled maintenance of our Voice Infrastructure in Slovakia Type: Maintenance Duration: 1 hour Affected Components: SK Voice services Aug 2, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 2, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 2, 00:00:00 GMT+0 - Identified - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the Slovak data center. Maintenance date: 2025-08-02 02:00:00 CET(CEST) Time span: 2025-08-02 03:00:00 CET(CEST) Estimated duration: 20 minutes Although we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last 20 minutes during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the Slovak data center. Maintenance date: 2025-08-02 02:00:00 CET(CEST) Time span: 2025-08-02 03:00:00 CET(CEST) Estimated duration: 20 minutes Although we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last 20 minutes during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.</p> ]]> Sat, 2 Aug 2025 00:00:00 +0000 https://status.daktela.com/maintenance/cmdiuydpb007nm35juzvkpnt6 https://status.daktela.com/maintenance/cmdiuydpb007nm35juzvkpnt6 Degraded voice service quality in the Czech Republic Type: Incident Duration: 39 minutes Affected Components: CZ Voice Services Jul 14, 09:37:10 GMT+0 - Resolved - **It has been confirmed that all services are fully operational.** Jul 14, 09:07:25 GMT+0 - Monitoring - Partner has confirmed the bug has been fixed, problems should not occur anymore, we are monitoring the status Jul 14, 08:15:00 GMT+0 - Investigating - Dear customers, Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers. The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner. We are actively working with the provider to resolve the issue. There is currently no estimated time to resolution. We apologize for the inconvenience and thank you for your understanding. Kind regards, The Daktela Team Type: Incident

Duration: 39 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>09:37:10</var> GMT+0</small><br><strong>Resolved</strong> - **It has been confirmed that all services are fully operational.**.</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>09:07:25</var> GMT+0</small><br><strong>Monitoring</strong> - Partner has confirmed the bug has been fixed, problems should not occur anymore, we are monitoring the status.</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>08:15:00</var> GMT+0</small><br><strong>Investigating</strong> - Dear customers, Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers. The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner. We are actively working with the provider to resolve the issue. There is currently no estimated time to resolution. We apologize for the inconvenience and thank you for your understanding. Kind regards, The Daktela Team.</p> ]]> Mon, 14 Jul 2025 08:15:00 +0000 https://status.daktela.com/incident/cmd2vfnnq00dcll99xgywhefv https://status.daktela.com/incident/cmd2vfnnq00dcll99xgywhefv Outage of the Hungarian voice service Type: Incident Affected Components: HU Voice Services Jul 11, 16:41:00 GMT+0 - Identified - We have identified an issue with our voice provider. They are now investigating the problem. Jul 11, 16:08:00 GMT+0 - Investigating - We are currently experiencing a voice service outage in Hungary. We are investigating the cause. Jul 11, 17:44:00 GMT+0 - Resolved - Our provider has confirmed the issue is resolved on their end. All services are now functional. We will continue to monitor the situation. Jul 11, 18:02:28 GMT+0 - Postmortem - We have verified that all services are now fully functional. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>16:41:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with our voice provider. They are now investigating the problem..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>16:08:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a voice service outage in Hungary. We are investigating the cause..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>17:44:00</var> GMT+0</small><br><strong>Resolved</strong> - Our provider has confirmed the issue is resolved on their end. All services are now functional. We will continue to monitor the situation..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>18:02:28</var> GMT+0</small><br><strong>Postmortem</strong> - We have verified that all services are now fully functional..</p> ]]> Fri, 11 Jul 2025 16:08:00 +0000 https://status.daktela.com/incident/cmcz2phw500a5dks1ur48aq3a https://status.daktela.com/incident/cmcz2phw500a5dks1ur48aq3a Emergency Maintenance on Daktela Network Infrastructure Type: Maintenance Duration: 1 hour Affected Components: International Voice Services, , CZ Voice Services, Adria Voice Services, , UK Voice Services, SK Voice services, PL Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, RO Voice Services, Voice Services → Daktela cloud solution → Jun 24, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 24, 21:00:00 GMT+0 - Identified - **Dear Customers,** We would like to inform you about an emergency intervention on the infrastructure of the Daktela DNS platform. * **Date of intervention:** June 24, 2025 * **Time window:** 23:00 – 00:00 CEST * **Expected duration:** 1 minute This intervention is necessary to maintain the security and stability of our platform. During the maintenance window, several brief interruptions to voice services may occur, each lasting only a few seconds. Thank you for your understanding and patience. **Sincerely,** **The Daktela Team** Jun 24, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Dear Customers,** We would like to inform you about an emergency intervention on the infrastructure of the Daktela DNS platform. * **Date of intervention:** June 24, 2025 * **Time window:** 23:00 – 00:00 CEST * **Expected duration:** 1 minute This intervention is necessary to maintain the security and stability of our platform. During the maintenance window, several brief interruptions to voice services may occur, each lasting only a few seconds. Thank you for your understanding and patience. **Sincerely,** **The Daktela Team**.</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 24 Jun 2025 21:00:00 +0000 https://status.daktela.com/maintenance/cmc9714h6001evjurqpjnodx3 https://status.daktela.com/maintenance/cmc9714h6001evjurqpjnodx3 Scheduled maintenance of our Voice Infrastructure. Type: Maintenance Duration: 45 minutes Affected Components: UK Voice Services, CZ Voice Services, SK Voice services, PL Voice Services, HU Voice Services, RO Voice Services, Adria Voice Services, International Voice Services Jun 18, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 18, 21:15:01 GMT+0 - Identified - Maintenance is now in progress Jun 18, 21:15:00 GMT+0 - Identified - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the data center. Maintenance date: 18.6.2025 Time span: 23:10 - 23:45 Estimated duration: 30 - 40 min. Although we do not anticipate any significant disruption to service, maintenance may still be considered a risk and we may experience some disconnection in calls. We will try to minimise any inconvenience and expect the maintenance itself to last 30 minutes. During the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team Type: Maintenance

Duration: 45 minutes

Affected Components: , , , , , , ,

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>21:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>21:15:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the data center. Maintenance date: 18.6.2025 Time span: 23:10 - 23:45 Estimated duration: 30 - 40 min. Although we do not anticipate any significant disruption to service, maintenance may still be considered a risk and we may experience some disconnection in calls. We will try to minimise any inconvenience and expect the maintenance itself to last 30 minutes. During the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.</p> ]]> Wed, 18 Jun 2025 21:15:00 +0000 https://status.daktela.com/maintenance/cmbgkia8o000myyueajtttmfv https://status.daktela.com/maintenance/cmbgkia8o000myyueajtttmfv Poor voice quality of calls on mobile numbers Type: Incident Duration: 3 hours and 30 minutes Affected Components: CZ Voice Services Jun 13, 22:45:00 GMT+0 - Resolved - This incident has been resolved. Jun 13, 19:15:00 GMT+0 - Identified - Part of calls on mobile numbers have poor quality. Our partner is working to solve the problem. Type: Incident

Duration: 3 hours and 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>22:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>19:15:00</var> GMT+0</small><br><strong>Identified</strong> - Part of calls on mobile numbers have poor quality. Our partner is working to solve the problem..</p> ]]> Fri, 13 Jun 2025 19:15:00 +0000 https://status.daktela.com/incident/cmbv9nbuy0002591qhkar6bsu https://status.daktela.com/incident/cmbv9nbuy0002591qhkar6bsu Outage of email queues with Gmail Type: Incident Duration: 2 hours and 24 minutes Affected Components: Gmail Jun 12, 18:32:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 12, 18:55:00 GMT+0 - Monitoring - Issue seems to be resolved, we will continue monitoring this issue Jun 12, 20:55:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 24 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:32:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:55:00</var> GMT+0</small><br><strong>Monitoring</strong> - Issue seems to be resolved, we will continue monitoring this issue.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:55:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 18:32:00 +0000 https://status.daktela.com/incident/cmbtrzxne007h6didw9xrqona https://status.daktela.com/incident/cmbtrzxne007h6didw9xrqona Outage of calls to mobile number Type: Incident Duration: 4 hours and 30 minutes Affected Components: CZ Voice Services Jun 8, 04:30:00 GMT+0 - Identified - Our provider is continuing to work on a fix for this incident. Jun 8, 09:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Identified</strong> - Our provider is continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 8 Jun 2025 04:30:00 +0000 https://status.daktela.com/incident/cmbndjn4n003sirwsj1c0f87z https://status.daktela.com/incident/cmbndjn4n003sirwsj1c0f87z Global call drop Type: Incident Duration: 52 minutes Affected Components: , , , UK Voice Services, CZ Voice Services, SK Voice services, PL Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, RO Voice Services, Adria Voice Services, International Voice Services, CZ SMS Services, PL SMS Services, RO SMS Services, HU SMS services, International SMS Services, Adria SMS Services, Voice Services → SMS → Daktela cloud solution → Jun 5, 15:45:00 GMT+0 - Investigating - We are currently experiencing an outage of voice services. We are looking for more information. Jun 5, 16:17:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 5, 16:37:06 GMT+0 - Resolved - This incident has been resolved. Jun 5, 16:13:54 GMT+0 - Identified - We have identified the root cause which was more allocated space during the service reload. This caused the disk space to be used up. We are working on a fix. Type: Incident

Duration: 52 minutes

Affected Components: , , , , , , , , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an outage of voice services. We are looking for more information..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>16:17:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>16:37:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>16:13:54</var> GMT+0</small><br><strong>Identified</strong> - We have identified the root cause which was more allocated space during the service reload. This caused the disk space to be used up. We are working on a fix..</p> ]]> Thu, 5 Jun 2025 15:45:00 +0000 https://status.daktela.com/incident/cmbjkc4820010hvfpu615f8kb https://status.daktela.com/incident/cmbjkc4820010hvfpu615f8kb Partial outage of Daktela Internal services Type: Incident Duration: 20 minutes Affected Components: Viber, Instagram, , UK Voice Services, CZ Voice Services, SK Voice services, PL Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, RO Voice Services, Adria Voice Services, International Voice Services, CZ SMS Services, PL SMS Services, RO SMS Services, HU SMS services, International SMS Services, Adria SMS Services, Facebook Messenger, WhatsApp, Other 3rd party services, Microsoft 365, Gmail, 3rd parties e-mail services → May 27, 12:30:00 GMT+0 - Resolved - This incident has been resolved. All services are fully operational. May 27, 12:10:00 GMT+0 - Investigating - After resolving the previous outage, we received reports from some customers that their Daktela instances and devices were not working. We have started investigating the issue immediately. May 27, 12:25:00 GMT+0 - Monitoring - Once the investigation was complete, the affected proxy service was restarted and the connection was gradually renewed for customers' devices. The ability to make and receive calls was restored. The engineers monitored the service for a while. May 27, 12:15:00 GMT+0 - Identified - An internal investigation revealed that the issue lay with a proxy service used by some customers. This affected some customers' devices negatively. Type: Incident

Duration: 20 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All services are fully operational..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br><strong>Investigating</strong> - After resolving the previous outage, we received reports from some customers that their Daktela instances and devices were not working. We have started investigating the issue immediately..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:25:00</var> GMT+0</small><br><strong>Monitoring</strong> - Once the investigation was complete, the affected proxy service was restarted and the connection was gradually renewed for customers' devices. The ability to make and receive calls was restored. The engineers monitored the service for a while..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:15:00</var> GMT+0</small><br><strong>Identified</strong> - An internal investigation revealed that the issue lay with a proxy service used by some customers. This affected some customers' devices negatively..</p> ]]> Tue, 27 May 2025 12:10:00 +0000 https://status.daktela.com/incident/cmb6jf9qq000tmqvrdaq0kk35 https://status.daktela.com/incident/cmb6jf9qq000tmqvrdaq0kk35 Outage of Daktela Cloud services Type: Incident Duration: 10 minutes Affected Components: Viber, Instagram, UK Voice Services, CZ Voice Services, SK Voice services, PL Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, RO Voice Services, Adria Voice Services, International Voice Services, CZ SMS Services, PL SMS Services, RO SMS Services, HU SMS services, International SMS Services, Adria SMS Services, Facebook Messenger, WhatsApp, Other 3rd party services, Microsoft 365, Gmail May 27, 11:56:00 GMT+0 - Investigating - We have received reports that the Daktela service is not working. We have started investigating the issue immediately. May 27, 12:06:00 GMT+0 - Resolved - This incident has been resolved. May 27, 12:04:00 GMT+0 - Identified - An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for customers. The affected DNS service has now been restarted. This has resulted in the service being fully renewed. May 27, 12:05:00 GMT+0 - Monitoring - The engineer monitored the service for a while. Type: Incident

Duration: 10 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>11:56:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports that the Daktela service is not working. We have started investigating the issue immediately..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:06:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:04:00</var> GMT+0</small><br><strong>Identified</strong> - An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for customers. The affected DNS service has now been restarted. This has resulted in the service being fully renewed..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:05:00</var> GMT+0</small><br><strong>Monitoring</strong> - The engineer monitored the service for a while..</p> ]]> Tue, 27 May 2025 11:56:00 +0000 https://status.daktela.com/incident/cmb6ivije000hosrh304di6r0 https://status.daktela.com/incident/cmb6ivije000hosrh304di6r0 Partial outage of Daktela Cloud services Type: Incident Duration: 50 minutes Affected Components: Instagram, Viber, UK Voice Services, CZ Voice Services, SK Voice services, PL Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, RO Voice Services, Adria Voice Services, International Voice Services, CZ SMS Services, PL SMS Services, RO SMS Services, HU SMS services, International SMS Services, Adria SMS Services, Facebook Messenger, WhatsApp, Other 3rd party services, Microsoft 365, Gmail May 23, 05:30:00 GMT+0 - Resolved - The affected DNS service has been restarted. This has resulted in the service being fully renewed. The DNS configuration and monitoring settings have been adjusted to help prevent this type of issue from happening again. The engineer monitored the service for a while. The incident has been resolved. May 23, 05:05:00 GMT+0 - Identified - An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for some customers. May 23, 04:40:00 GMT+0 - Investigating - We have received reports that the Daktela service is not working. We have started investigating the issue immediately. Type: Incident

Duration: 50 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Resolved</strong> - The affected DNS service has been restarted. This has resulted in the service being fully renewed. The DNS configuration and monitoring settings have been adjusted to help prevent this type of issue from happening again. The engineer monitored the service for a while. The incident has been resolved..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>05:05:00</var> GMT+0</small><br><strong>Identified</strong> - An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for some customers..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>04:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports that the Daktela service is not working. We have started investigating the issue immediately..</p> ]]> Fri, 23 May 2025 04:40:00 +0000 https://status.daktela.com/incident/cmb0qu2ou000mpulbcqie0dlh https://status.daktela.com/incident/cmb0qu2ou000mpulbcqie0dlh Outage of the Hungarian voice service Type: Incident Duration: 2 hours Affected Components: HU Voice Services May 20, 07:15:00 GMT+0 - Resolved - Based on the observations from our technicians and partners, we can confirm that the service is now fully restored and stable. We are currently investigating the root cause of the block on our firewall. May 20, 07:00:00 GMT+0 - Monitoring - The connection was established and the HU Voice service was renewed. We kept in touch with our partner and monitored the situation. May 20, 06:45:00 GMT+0 - Identified - We have identified an issue between the system of our partner provider and our main infrastructure firewall. We have taken action to restore traffic from designated IP addresses. May 20, 05:15:00 GMT+0 - Investigating - We have received a report about the Hungarian voice services not working. We have started investigating the issue. Type: Incident

Duration: 2 hours

Affected Components:

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>07:15:00</var> GMT+0</small><br><strong>Resolved</strong> - Based on the observations from our technicians and partners, we can confirm that the service is now fully restored and stable. We are currently investigating the root cause of the block on our firewall..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - The connection was established and the HU Voice service was renewed. We kept in touch with our partner and monitored the situation..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>06:45:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue between the system of our partner provider and our main infrastructure firewall. We have taken action to restore traffic from designated IP addresses..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>05:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received a report about the Hungarian voice services not working. We have started investigating the issue..</p> ]]> Tue, 20 May 2025 05:15:00 +0000 https://status.daktela.com/incident/cmaw8v7id000jnhoyjdavoe6d https://status.daktela.com/incident/cmaw8v7id000jnhoyjdavoe6d Global call drop Type: Incident Duration: 37 minutes Affected Components: Adria Voice Services, HU Voice Services, UK Voice Services, CZ Voice Services, International Voice Services, SK Voice services, RO Voice Services, PL Voice Services May 19, 08:04:04 GMT+0 - Monitoring - All services are now back online. We will continue monitoring the situation. May 19, 08:29:47 GMT+0 - Resolved - The incident affecting calls via the main Daktela proxy server has been resolved. The root cause was high utilisation of hardware resources. May 19, 07:52:38 GMT+0 - Monitoring - We are currently experiencing an outage of voice services. We are looking for more information. Type: Incident

Duration: 37 minutes

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>08:04:04</var> GMT+0</small><br><strong>Monitoring</strong> - All services are now back online. We will continue monitoring the situation. .</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>08:29:47</var> GMT+0</small><br><strong>Resolved</strong> - The incident affecting calls via the main Daktela proxy server has been resolved. The root cause was high utilisation of hardware resources..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>07:52:38</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently experiencing an outage of voice services. We are looking for more information..</p> ]]> Mon, 19 May 2025 07:52:38 +0000 https://status.daktela.com/incident/cmausf8q9000sbfk52bcacv48 https://status.daktela.com/incident/cmausf8q9000sbfk52bcacv48 Scheduled maintenance of our Voice Infrastructure. Type: Maintenance Duration: 6 hours Affected Components: Adria Voice Services, HU Voice Services, UK Voice Services, CZ Voice Services, International Voice Services, SK Voice services, RO Voice Services, PL Voice Services May 13, 20:00:00 GMT+0 - Identified - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the data center. Date and time: 13.5.2025 22:00:00 - 14.5.2025 Estimated duration of the outage (hh:mm:ss): 6:00:00 Reason of the outage: maintenance of the distribution point Although we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last 6 hours during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team May 13, 20:00:01 GMT+0 - Identified - Maintenance is now in progress May 14, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the data center. Date and time: 13.5.2025 22:00:00 - 14.5.2025 Estimated duration of the outage (hh:mm:ss): 6:00:00 Reason of the outage: maintenance of the distribution point Although we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last 6 hours during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 13 May 2025 20:00:00 +0000 https://status.daktela.com/maintenance/cm9v6rr0x001k11fa31nss7g6 https://status.daktela.com/maintenance/cm9v6rr0x001k11fa31nss7g6 Scheduled maintenance of our Social Media. Type: Maintenance Duration: 20 hours Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber Mar 11, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 12, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 11, 09:00:00 GMT+0 - Identified - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience! Type: Maintenance

Duration: 20 hours

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.</p> ]]> Tue, 11 Mar 2025 09:00:00 +0000 https://status.daktela.com/maintenance/cm8495fcx009qjcqz325dgdob https://status.daktela.com/maintenance/cm8495fcx009qjcqz325dgdob Scheduled maintenance of our Social Media. Type: Maintenance Duration: 10 hours Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber Mar 6, 19:00:00 GMT+0 - Identified - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience! Mar 7, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 6, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 10 hours

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 6 Mar 2025 19:00:00 +0000 https://status.daktela.com/maintenance/cm7x8rei600177binexc9hk8y https://status.daktela.com/maintenance/cm7x8rei600177binexc9hk8y Scheduled maintenance of our Social Media. Type: Maintenance Duration: 10 hours Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber Mar 6, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 5, 19:00:00 GMT+0 - Identified - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience! Mar 5, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 10 hours

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 5 Mar 2025 19:00:00 +0000 https://status.daktela.com/maintenance/cm7uc95an001v2kuatjhk2n8e https://status.daktela.com/maintenance/cm7uc95an001v2kuatjhk2n8e Scheduled maintenance of our Social Media. Type: Maintenance Duration: 10 hours Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber Mar 4, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 5, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 4, 19:00:00 GMT+0 - Identified - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience! Type: Maintenance

Duration: 10 hours

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.</p> ]]> Tue, 4 Mar 2025 19:00:00 +0000 https://status.daktela.com/maintenance/cm7uc174b000emgfvymkn14mq https://status.daktela.com/maintenance/cm7uc174b000emgfvymkn14mq Scheduled maintenance of our Social Media. Type: Maintenance Duration: 10 hours Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber Mar 4, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 3, 19:00:00 GMT+0 - Identified - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience! Mar 3, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 10 hours

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 3 Mar 2025 19:00:00 +0000 https://status.daktela.com/maintenance/cm7t8924e0031v93soanemgdq https://status.daktela.com/maintenance/cm7t8924e0031v93soanemgdq Scheduled maintenance of our Social Media. Type: Maintenance Duration: 1 day and 12 hours Affected Components: Facebook Messenger, WhatsApp, Instagram Mar 1, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 1, 09:00:00 GMT+0 - Identified - This weekend, we plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. We will keep you informed about the progress and completion. Thank you for your understanding and patience! Mar 2, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 day and 12 hours

Affected Components: , ,

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - This weekend, we plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. We will keep you informed about the progress and completion. Thank you for your understanding and patience!.</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 1 Mar 2025 09:00:00 +0000 https://status.daktela.com/maintenance/cm7ltxpje0032c7z1jgavw1ns https://status.daktela.com/maintenance/cm7ltxpje0032c7z1jgavw1ns Scheduled maintenance of Daktela cloud infrastructure Type: Maintenance Duration: 1 hour Affected Components: Daktela Cloud-Hosted Solution Jan 25, 22:10:01 GMT+0 - Identified - Maintenance is now in progress Jan 25, 23:10:00 GMT+0 - Completed - Maintenance has completed successfully Jan 25, 22:10:00 GMT+0 - Identified - Dear Customers, We would like to inform you that on 25\. 01\. 2025 from 23:10 CET to 26\. 01\. 2025 00:10 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you, Daktela team. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>22:10:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>23:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>22:10:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you that on 25\. 01\. 2025 from 23:10 CET to 26\. 01\. 2025 00:10 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you, Daktela team..</p> ]]> Sat, 25 Jan 2025 22:10:00 +0000 https://status.daktela.com/maintenance/cm68e39d80015ax9gipt3sjln https://status.daktela.com/maintenance/cm68e39d80015ax9gipt3sjln Scheduled maintenance of Daktela cloud infrastructure Type: Maintenance Duration: 1 hour Affected Components: Daktela Cloud-Hosted Solution Jan 23, 22:10:01 GMT+0 - Identified - Maintenance is now in progress Jan 23, 22:10:00 GMT+0 - Identified - Dear Customers, We would like to inform you that on 23\. 01\. 2025 from 23:10 CET to 24\. 01\. 2025 00:10 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you, Daktela team. Jan 23, 23:10:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>22:10:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>22:10:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you that on 23\. 01\. 2025 from 23:10 CET to 24\. 01\. 2025 00:10 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you, Daktela team..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>23:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 23 Jan 2025 22:10:00 +0000 https://status.daktela.com/maintenance/cm60wypgi003ek750z5nb7btk https://status.daktela.com/maintenance/cm60wypgi003ek750z5nb7btk Emergency maintenance of Daktela voice infrastructure Type: Maintenance Duration: 30 minutes Affected Components: International Voice Services, SK Voice services, RO Voice Services, HU Voice Services, PL Voice Services, UK Voice Services, Adria Voice Services, CZ Voice Services Jan 19, 23:30:00 GMT+0 - Completed - Maintenance has completed successfully Jan 19, 23:00:00 GMT+0 - Identified - Dear customers. We would like to inform you that on 20\. 01\. 2025, between 00:00 and 00:30 CET, we will perform emergency maintenance on Daktela voice infrastructure. We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 60 seconds. We apologize for the inconvenience. Thank you, your Daktela team. Jan 19, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , ,

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customers. We would like to inform you that on 20\. 01\. 2025, between 00:00 and 00:30 CET, we will perform emergency maintenance on Daktela voice infrastructure. We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 60 seconds. We apologize for the inconvenience. Thank you, your Daktela team..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 19 Jan 2025 23:00:00 +0000 https://status.daktela.com/maintenance/cm63m6i03008kw9lniznjsyr9 https://status.daktela.com/maintenance/cm63m6i03008kw9lniznjsyr9 Emergency maintenance of Daktela voice infrastructure Type: Maintenance Duration: 30 minutes Affected Components: International Voice Services, SK Voice services, RO Voice Services, HU Voice Services, PL Voice Services, UK Voice Services, Adria Voice Services, CZ Voice Services Jan 18, 22:30:00 GMT+0 - Identified - Dear customers. We would like to inform you that on 18\. 01\. 2025, between 23:30 and 23:59 CET, we will perform emergency maintenance on Daktela voice infrastructure. We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 60 seconds. We apologize for the inconvenience. Thank you, your Daktela team. Jan 18, 22:30:01 GMT+0 - Identified - Maintenance is now in progress Jan 18, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , ,

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customers. We would like to inform you that on 18\. 01\. 2025, between 23:30 and 23:59 CET, we will perform emergency maintenance on Daktela voice infrastructure. We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 60 seconds. We apologize for the inconvenience. Thank you, your Daktela team..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>22:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 18 Jan 2025 22:30:00 +0000 https://status.daktela.com/maintenance/cm60whvo0005k13rwd5aeejgz https://status.daktela.com/maintenance/cm60whvo0005k13rwd5aeejgz Scheduled maintenance of our Voice Infrastructure. Type: Maintenance Duration: 2 hours Affected Components: CZ Voice Services Jan 15, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 15, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 15, 01:00:00 GMT+0 - Identified - Dear Customers, We would like to inform you that our voice services in the Prague data center are being planned for maintenance. Date and time: 15.1.2025 02:00:00 - 15.1.2025 04:00:00 (GMT+1, 24-hour time format) Estimated duration of the outage (hh:mm:ss): 1:00:00 Reason of the outage: firmware upgrade of the network equipment Affected services: During the maintenance, all virtual mobile numbers will be inoperable. Maintenance will only be for CZ services, other countries will not be affected If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you that our voice services in the Prague data center are being planned for maintenance. Date and time: 15.1.2025 02:00:00 - 15.1.2025 04:00:00 (GMT+1, 24-hour time format) Estimated duration of the outage (hh:mm:ss): 1:00:00 Reason of the outage: firmware upgrade of the network equipment Affected services: During the maintenance, all virtual mobile numbers will be inoperable. Maintenance will only be for CZ services, other countries will not be affected If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.</p> ]]> Wed, 15 Jan 2025 01:00:00 +0000 https://status.daktela.com/maintenance/cm5l2u7tz0004u7kdwnxte672 https://status.daktela.com/maintenance/cm5l2u7tz0004u7kdwnxte672 Emergency maintenance of Daktela voice infrastructure Type: Maintenance Duration: 20 minutes Affected Components: International Voice Services, SK Voice services, RO Voice Services, HU Voice Services, PL Voice Services, UK Voice Services, Adria Voice Services, CZ Voice Services Dec 2, 22:30:00 GMT+0 - Completed - Maintenance has completed successfully Dec 2, 22:10:00 GMT+0 - Identified - Dear customers. We would like to inform you that on 2\. 12\. 2024, between 23:10 and 23:30 CET, we will perform emergency maintenance on Daktela voice infrastructure. We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 30 seconds. We apologize for the inconvenience.Thank you, your Daktela team. Dec 2, 22:10:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 20 minutes

Affected Components: , , , , , , ,

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>22:10:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customers. We would like to inform you that on 2\. 12\. 2024, between 23:10 and 23:30 CET, we will perform emergency maintenance on Daktela voice infrastructure. We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 30 seconds. We apologize for the inconvenience.Thank you, your Daktela team..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>22:10:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 2 Dec 2024 22:10:00 +0000 https://status.daktela.com/maintenance/cm47g6nos001oqh2cc5f7509a https://status.daktela.com/maintenance/cm47g6nos001oqh2cc5f7509a Scheduled maintenance of Daktela Cloud Infrastructure. Type: Maintenance Duration: 1 hour Affected Components: Daktela Cloud-Hosted Solution Oct 10, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 10, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 10, 21:00:00 GMT+0 - Identified - Dear Customers, We would like to inform you that on 10.10.2024 from 23:00 CET to 11.10.2024 00:00 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you, Daktela team. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you that on 10.10.2024 from 23:00 CET to 11.10.2024 00:00 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you, Daktela team..</p> ]]> Thu, 10 Oct 2024 21:00:00 +0000 https://status.daktela.com/maintenance/cm1v722pb002ameef5m5x6pyt https://status.daktela.com/maintenance/cm1v722pb002ameef5m5x6pyt