Duration: 20 minutes

Affected Components: CZ Voice Services, SK Voice services, PL Voice Services, RO Voice Services, International Voice Services, HU Voice Services, Adria Voice Services, UK Voice Services

Oct 7, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 7, 21:40:01 GMT+0
Identified - Maintenance is now in progress.

Oct 2, 13:59:04 GMT+0
Identified - Dear customers, We would like to inform you that on 07.10.2026 between 23:40 and 00:00 of 08.10.2026 CEST, we will perform planned maintenance on the Daktela voice infrastructure. This maintenance is necessary to keep our voice services stable, secure and performing at the highest level. During the maintenance window, you may experience a short interruption of voice services lasting up to approximately 5 minutes. Some calls may be dropped or fail to connect during this time. Other services, including the web interface, will not be affected. Thank you for your understanding, Your Daktela team.

Duration: 2 hours

Affected Components: Daktela Cloud-Hosted Solution

Oct 3, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 3, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 2, 08:56:01 GMT+0
Identified - Dear customers, We would like to inform you that on 03.10.2026 between 23:00 and 01:00 of 04.10.2026 CEST, we will perform emergency maintenance on the Daktela cloud infrastructure. As part of this maintenance, we will apply security patches to the kernel of our virtualization platform, which requires a restart of the underlying virtualization layer. This step is necessary to keep our infrastructure fully secured and compliant with our security standards. During the maintenance window, you may experience a short interruption of your services. If you have any further questions, please do not hesitate to contact our support team. Thank you for your understanding, Your Daktela team.

Duration: 1 hour and 4 minutes

Affected Components: HU Voice Services

Oct 3, 09:00:00 GMT+0
Resolved - This incident has been resolved. Provider has comfirmed resolution of the incident..

Oct 3, 08:19:00 GMT+0
Monitoring - Latency has been restored..

Oct 3, 08:07:00 GMT+0
Identified - Provider has confirmed, that their core systems are under attack..

Oct 3, 07:56:00 GMT+0
Investigating - We experienced a partial degradation of voice call quality (higher latency of calls)..

Duration: 3 hours and 32 minutes

Affected Components: UK Voice Services, CZ Voice Services, PL Voice Services, HU Voice Services, RO Voice Services, Adria Voice Services, International Voice Services, SK Voice services

Sep 21, 12:01:56 GMT+0
Resolved - This incident has been resolved..

Sep 21, 09:25:00 GMT+0
Monitoring - The issue regarding degraded voice infrastructure services was fully resolved as of 11:25 CEST. We are currently investigating the root cause; initial analysis indicates it was likely linked to a major outage experienced by a leading Czech telecommunications provider (O2), which caused a significant surge in call traffic through our network..

Sep 21, 08:30:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 hour

Affected Components: Daktela Cloud-Hosted Solution

Sep 19, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 19, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 18, 11:02:50 GMT+0
Identified - Dear customers, We would like to inform you that on 19.09.2026 between 23:00 and 01:00 of 20.09.2026 CEST, we will perform emergency maintenance on the Daktela cloud infrastructure. As part of this maintenance, we will apply security patches to the kernel of our virtualization platform, which requires a restart of the underlying virtualization layer. This step is necessary to keep our infrastructure fully secured and compliant with our security standards. During the maintenance window, you may experience a short interruption of your services. If you have any further questions, please do not hesitate to contact our support team. Thank you for your understanding, Your Daktela team.

Duration: 10 minutes

Affected Components: CZ Voice Services, PL Voice Services, RO Voice Services, Adria Voice Services, International Voice Services, HU Voice Services, UK Voice Services, SK Voice services

Sep 18, 11:10:00 GMT+0
Resolved - This incident has now been resolved. All voice services are now operational..

Sep 18, 11:08:00 GMT+0
Monitoring - We have fixed the issue and are currently monitoring the results..

Sep 18, 11:05:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 18, 11:02:00 GMT+0
Investigating - We are currently experiencing an outage of voice services. We are looking for more information..

Duration: 7 hours

Affected Components: CZ Voice Services, CZ SMS Services

Sep 17, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 16, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 16, 22:00:00 GMT+0
Identified - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 14 September to Thursday, 17 September 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Duration: 2 hours

Affected Components: Daktela Cloud-Hosted Solution

Sep 16, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 16, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 15, 14:31:45 GMT+0
Identified - Dear customers, We would like to inform you that on 16 September 2026 between 22:00 and 00:00 CEST we will perform maintenance of the Daktela cloud infrastructure. During this window we will upgrade the firmware of our backbone routers. This upgrade addresses the cause of the network incident of Monday 14 September and improves the stability of the network layer underneath our virtualisation platform. No impact on your services is expected and no action is required on your side. If you have any questions, please do not hesitate to contact our support team. Thank you for your understanding, Your Daktela team.

Duration: 7 hours

Affected Components: CZ Voice Services, CZ SMS Services

Sep 16, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 15, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 15, 22:00:00 GMT+0
Identified - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 14 September to Thursday, 17 September 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Duration: 7 hours

Affected Components: CZ Voice Services, CZ SMS Services

Sep 15, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 14, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 14, 22:00:00 GMT+0
Identified - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 14 September to Thursday, 17 September 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Duration: 3 hours and 19 minutes

Affected Components: CZ Voice Services, Instagram, WhatsApp, Viber, Daktela Cloud-Hosted Solution, RO Voice Services, International Voice Services, CZ SMS Services, PL SMS Services, RO SMS Services, Adria SMS Services, HU SMS services, International SMS Services, Facebook Messenger, Microsoft 365, HU Voice Services, Other 3rd party services, Gmail, Adria Voice Services, UK Voice Services, PL Voice Services, SK Voice services

Sep 14, 14:49:05 GMT+0
Resolved - The incident affecting our services has been resolved. The root cause was a failure of the high-availability (failover) mechanism on a key network device. After identifying the affected device, we restarted it and all voice services returned to normal operation. We continue to monitor the environment..

Sep 14, 12:00:50 GMT+0
Monitoring - At the moment, everything is working fine, we are solving what happens. We implemented a fix and are currently monitoring the result..

Sep 14, 11:30:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 7 hours

Affected Components: CZ Voice Services, CZ SMS Services

Sep 14, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 13, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 4, 17:29:35 GMT+0
Identified - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 14 September to Thursday, 17 September 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Duration: 2 hours

Affected Components: Daktela Cloud-Hosted Solution

Sep 5, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 5, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 2, 14:52:01 GMT+0
Identified - Dear customers, We would like to inform you that on 05.09.2026 between 23:00 and 01:00 of 06.09.2026 CEST, we will perform emergency maintenance on the Daktela cloud infrastructure. As part of this maintenance, we will apply security patches to the kernel of our virtualization platform, which requires a restart of the underlying virtualization layer. This step is necessary to keep our infrastructure fully secured and compliant with our security standards. During the maintenance window, you may experience a short interruption of your services. If you have any further questions, please do not hesitate to contact our support team. Thank you for your understanding, Your Daktela team.

Duration: 46 minutes

Affected Components: International Voice Services

Aug 27, 08:06:35 GMT+0
Resolved - This incident has been resolved..

Aug 27, 07:40:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Inbound calls are working at the moment..

Aug 27, 07:32:56 GMT+0
Identified - We have localized the problem at our voice partner routing configuration. We are working on a fix..

Aug 27, 07:20:49 GMT+0
Investigating - We are currently experiencing an outage of international calls. We are looking for more information..

Duration: 2 hours

Affected Components: Daktela Cloud-Hosted Solution

Aug 22, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 22, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 21, 13:35:16 GMT+0
Identified - Dear customers, We would like to inform you that on 22.08.2026 between 23:00 and 01:00 of 23.08.2026 CEST, we will perform emergency maintenance on the Daktela cloud infrastructure. As part of this maintenance, we will apply security patches to the kernel of our virtualization platform, which requires a restart of the underlying virtualization layer. This step is necessary to keep our infrastructure fully secured and compliant with our security standards. During the maintenance window, you may experience a short interruption of your services. If you have any further questions, please do not hesitate to contact our support team. Thank you for your understanding, Your Daktela team.

Duration: 7 hours

Affected Components: CZ SMS Services, CZ Voice Services

Jul 31, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 31, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 30, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 30, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 30, 22:00:00 GMT+0
Identified - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 27 July to Friday, 31 July 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Duration: 7 hours

Affected Components: CZ Voice Services, CZ SMS Services

Jul 30, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 30, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 29, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 29, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 29, 22:00:00 GMT+0
Identified - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 27 July to Friday, 31 July 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Duration: 7 hours

Affected Components: CZ Voice Services, CZ SMS Services

Jul 29, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 29, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 28, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 28, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 28, 22:00:00 GMT+0
Identified - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 27 July to Friday, 31 July 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Duration: 7 hours

Affected Components: CZ Voice Services, CZ SMS Services

Jul 28, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 28, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 27, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 22:00:00 GMT+0
Identified - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 27 July to Friday, 31 July 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Duration: 7 hours

Affected Components: CZ SMS Services, CZ Voice Services

Jul 27, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 26, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 16:43:11 GMT+0
Identified - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 27 July to Friday, 31 July 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Duration: 42 minutes

Affected Components: CZ Voice Services, International Voice Services, HU Voice Services, Adria Voice Services, UK Voice Services, PL Voice Services, Daktela Cloud-Hosted Solution, RO Voice Services, SK Voice services

Jun 23, 09:05:00 GMT+0
Resolved - This incident has been resolved..

Jun 23, 09:00:00 GMT+0
Monitoring - We have successfully rerouted our network via another one of our data centres in Prague. This has restored our services. We are closely monitoring the situation. If you experience any further issues, please contact us on our helpline..

Jun 23, 08:44:53 GMT+0
Identified - The upstream carrier has confirmed an outage at one of our data centres. This is due to a wider issue affecting connectivity in Prague. Our infrastructure technicians are currently exploring the possibility of rerouting traffic to a different data centre in Prague..

Jun 23, 08:34:45 GMT+0
Investigating - We are investigating the connectivity of the Daktela internal network in our data centre. We are liaising with our upstream carrier to identify the root cause of the issue..

Jun 23, 08:22:34 GMT+0
Investigating - We are currently experiencing an outage of voice services. We are looking for more information..

Duration: 1 hour and 20 minutes

Affected Components: PL Voice Services

Jun 22, 14:10:00 GMT+0
Resolved - The incident has been resolved. Voice call quality has been fully restored following the traffic reroute to Quantcom..

Jun 22, 14:01:53 GMT+0
Monitoring - Based on our capabilities, we rerouted the network traffic for the upstream carrier via Quantcom to avoid the identified ISP issue on the path to them. Voice calls have been restored..

Jun 22, 13:01:00 GMT+0
Investigating - We experienced a degradation of voice call quality. Based on the identification of the problem, it occurs in the local ISP Poland peering (Orange Polska / Hurricane Electric, Warsaw)..

Jun 22, 12:50:00 GMT+0
Investigating - We are recording a deterioration of voice services from the Polish operator.

Duration: 1 hour and 15 minutes

Affected Components: PL Voice Services

Jun 17, 14:10:00 GMT+0
Resolved - The incident has now been resolved, and the degradation of the path between the ISPs has been rectified..

Jun 17, 13:45:00 GMT+0
Monitoring - Based on our capabilities, we rerouted the network traffic for the upstream carrier via other providers to avoid the identified ISP issue on the path to them..

Jun 17, 13:25:00 GMT+0
Identified - The upstream carrier has acknowledged the issue and is investigating it alongside the relevant ISP..

Jun 17, 13:15:00 GMT+0
Identified - We have identified an increase in the number of network connections for one of our telecommunications partner for Poland. We have reported this to the relevant upstream carrier..

Jun 17, 12:55:00 GMT+0
Investigating - We experienced a partial degradation of voice call quality (less than 20% packet loss, not all calls). Based on the identification of the problem, it occurs in the local ISP Poland peering..

Duration: 1 hour

Affected Components: RO Voice Services, Daktela Cloud-Hosted Solution, CZ Voice Services, International Voice Services, HU Voice Services, SK Voice services, Adria Voice Services, UK Voice Services, PL Voice Services

May 7, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 7, 21:30:01 GMT+0
Identified - Maintenance is now in progress.

May 7, 21:30:00 GMT+0
Identified - Dear Customers, We would like to inform you that on 07.05.2026 from 23:30 CEST to 08.05.2026 00:30 CEST we will perform emergency maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you for your understanding and patience. Best regards, Daktela Team.

Duration: 1 day, 2 hours and 59 minutes

Affected Components: CZ Voice Services

Apr 21, 14:58:10 GMT+0
Resolved - This incident has been resolved..

Apr 21, 13:01:29 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 21, 11:15:35 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 20, 15:20:29 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 20, 12:32:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 20, 11:58:52 GMT+0
Identified - Some outgoing calls (cca 10-20%) from CZ mobile numbers fail. Calls from fixed numbers are not affected. We are continuing to work on a fix for this incident..

Duration: 1 hour and 47 minutes

Affected Components: Daktela Cloud-Hosted Solution

Apr 14, 09:46:47 GMT+0
Resolved - This incident has been resolved..

Apr 14, 08:54:15 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 14, 08:18:32 GMT+0
Identified - We have identified the issue and are working on a fix..

Apr 14, 08:00:00 GMT+0
Investigating - We are currently experiencing an outage of voice services and connection to Daktela Cloud. We are looking for more information..

Duration: 1 hour

Affected Components: Daktela Cloud-Hosted Solution

Apr 2, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 2, 21:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 2, 21:30:00 GMT+0
Identified - Dear Customers, We would like to inform you that on 02.04.2026 23:30 CEST to 03.04.2026 00:30 CEST we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. During the maintenance window, we expect up to three short service interruptions, each lasting approximately 3–10 minutes. Thank you, Daktela team..

Duration: 5 hours and 50 minutes

Affected Components: HU Voice Services

Mar 18, 14:30:00 GMT+0
Resolved - This incident has been resolved..

Mar 18, 09:26:00 GMT+0
Monitoring - We are continuing to monitor the situation and are awaiting the Root Cause Analysis (RFO) from iTelecom. We apologize for the inconvenience and thank you for your understanding. Kind regards,.

Mar 18, 08:40:00 GMT+0
Investigating - Dear customers, we experienced an issue with a telecom operator in Hungary affecting voice services for customers in this region. Start time: 18/03/2026 09:45 CEST Daktela Team.

Duration: 1 hour

Affected Components: Daktela Cloud-Hosted Solution

Mar 14, 23:30:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 14, 22:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 14, 22:30:00 GMT+0
Identified - Dear Customers, We would like to inform you that on 14.03.2026 23:30 CET to 15.03.2026 00:30 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. During the maintenance window, we expect up to three short service interruptions, each lasting approximately 3–10 minutes. Thank you, Daktela team..

Duration: 1 hour

Affected Components: RO Voice Services, CZ Voice Services, International Voice Services, HU Voice Services, SK Voice services, , Adria Voice Services, UK Voice Services, PL Voice Services, Voice Services →

Mar 11, 22:30:00 GMT+0
Identified - Dear Customers, Please be advised that we will be conducting emergency security maintenance on our Daktela Voice Infrastructure to ensure the continued stability and security of our services. Maintenance Window: Start: March 11, 2026 – 23:30 CET End: March 12, 2026 – 00:30 CET Expected Impact: During this period, you may experience up to 5 brief service interruptions, each lasting no longer than 30 seconds. We sincerely apologize for the short notice and any inconvenience this may cause. This urgent update is necessary to maintain the highest security standards for our systems. Thank you for your patience and understanding..

Duration: 4 hours and 51 minutes

Affected Components: , CZ Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, International Voice Services, RO Voice Services, SK Voice services, Adria Voice Services, UK Voice Services, PL Voice Services, Daktela cloud solution →

Feb 20, 23:00:47 GMT+0
Resolved - This incident has been resolved..

Feb 20, 19:55:00 GMT+0
Monitoring - We have successfully restored all services in cooperation with Cloudflare. The issue was caused by a major global connectivity provider outage that affected Europe and other regions. To ensure stability, we moved our traffic to a backup solution. Some providers that correctly follow routing instructions were already back online earlier. At this time, all services are fully operational, and our team is continuing to monitor the situation closely to ensure everything remains stable..

Feb 20, 19:25:00 GMT+0
Identified - Cloudflare has identified an issue affecting a subset of IP address prefixes. The underlying issue has been identified and mitigated, and Cloudflare is working to restore availability to affected advertisements. We are waiting for a further update..

Feb 20, 19:00:00 GMT+0
Identified - We have partially restored some connections through backup interconnect and see partial network availability..

Feb 20, 18:40:00 GMT+0
Identified - We have identified an issue affecting Daktela services originating from the Cloudflare global network. Global connectivity is currently unreachable due to an internal routing problem within Cloudflare’s infrastructure. We are monitoring the situation closely and will provide updates as the situation evolves..

Feb 20, 18:10:00 GMT+0
Investigating - We are currently experiencing an outage of voice services. We are looking for more information..

Duration: 1 hour and 14 minutes

Feb 16, 12:44:05 GMT+0
Resolved - This incident has been resolved..

Feb 16, 11:51:40 GMT+0
Investigating - We are currently investigating this incident..

Feb 16, 11:30:00 GMT+0
Investigating - Not all incoming calls can be answered by users with webRTC devices. We are currently investigating this incident..

Duration: 1 hour

Affected Components: Daktela Cloud-Hosted Solution, RO SMS Services, HU SMS services, PL SMS Services, International SMS Services, Adria SMS Services, International Voice Services, RO Voice Services, HU Voice Services, Adria Voice Services, UK Voice Services, PL Voice Services

Dec 16, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 16, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 16, 21:00:00 GMT+0
Identified - Dear Customers, We would like to inform you that on **16.12.2025 from 22:00 to 23:00 CET** we will perform emergency maintenance on our cloud infrastructure **located and used outside the Czech Republic and Slovakia**. This maintenance will include a brief service action lasting approximately **5 seconds**. No downtime is expected, and all services should remain fully available. **Customers in the Czech Republic and Slovakia will not be affected by this maintenance.** Thank you for your understanding. Best regards, **Daktela Team**.

Duration: 1 hour

Affected Components: , Daktela Cloud-Hosted Solution, CZ Voice Services, SK Voice services, CZ SMS Services, Daktela cloud solution →

Dec 9, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 9, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 9, 21:00:00 GMT+0
Identified - **Dear Customers,** We would like to inform you that on **09.12.2025 from 22:00 to 23:00 CET** we will perform scheduled maintenance on our cloud infrastructure **located and used within the Czech Republic and Slovakia**. This maintenance will include a brief service action lasting approximately **5 seconds**. No downtime is expected, and all services should remain fully available. **This maintenance will affect only customers in the Czech Republic and Slovakia.** Thank you for your understanding. Best regards, **Daktela Team**.

Duration: 4 hours and 59 minutes

Affected Components: Daktela Cloud-Hosted Solution, , Daktela cloud solution →

Dec 2, 16:29:05 GMT+0
Resolved - This incident has been resolved..

Dec 2, 16:08:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 2, 15:36:26 GMT+0
Investigating - The incident has unfortunately reoccurred. We are investigating the root cause..

Dec 2, 15:11:17 GMT+0
Resolved - This incident has been resolved..

Dec 2, 14:51:28 GMT+0
Monitoring - We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation..

Dec 2, 13:10:31 GMT+0
Identified - We have located the source of the issue and we are working on a fix for this incident..

Dec 2, 11:30:29 GMT+0
Investigating - We are currently experiencing global issues with AI services. We are investigating the root cause. .

Duration: 1 hour and 20 minutes

Affected Components: SK Voice services

Oct 30, 16:50:00 GMT+0
Resolved - Issue was resolved on our vendor's side.

Oct 30, 15:30:00 GMT+0
Investigating - We have logged an issue regarding an inability to make or receive phone calls on our Slovak mobile numbers. We are investigating the cause with our vendor..

Duration: 7 hours and 25 minutes

Affected Components: Other 3rd party services

Oct 30, 00:05:00 GMT+0
Resolved - This incident has been resolved. All services of Microsoft were restored. SSO login’s via Azure should be again available..

Oct 29, 19:00:00 GMT+0
Monitoring - The Microsoft team is still working on restoring the service. Some Daktela customers may still experience issues with SSO login verification..

Oct 29, 17:30:00 GMT+0
Monitoring - We are monitoring the situation and waiting for the Microsoft team to restore the service. In the meantime, our customers can check the status of Microsoft services directly at <https://azure.status.microsoft.com/>..

Oct 29, 17:00:00 GMT+0
Identified - This incident has affected the ability to use integration with Microsoft services, specifically the SSO verification methods, which are not working..

Oct 29, 16:40:00 GMT+0
Investigating - We registered an incident of Global MS Azure services..

Duration: 15 minutes

Affected Components: CZ Voice Services, International Voice Services

Oct 16, 08:55:00 GMT+0
Resolved - The partner voice carrier has resolved the issue and we are monitoring the outcome closely. We are waiting for them to provide us with the full ROA..

Oct 16, 08:50:00 GMT+0
Monitoring - We are engaged with the partner voice carrier to fix this incident..

Oct 16, 08:45:00 GMT+0
Identified - We identified an issue with the partner voice carrier and escalated the problem to their Network Operations Centre (NOC)..

Oct 16, 08:40:00 GMT+0
Investigating - We have logged an issue regarding an inability to make or receive phone calls. We are investigating the cause..

Duration: 1 hour and 31 minutes

Affected Components: HU Voice Services

Oct 7, 09:30:00 GMT+0
Resolved - The upstream voice carrier resolved this incident by applying a permanent fix to their Call Manager for originating outbound calls..

Oct 7, 09:15:00 GMT+0
Monitoring - The upstream carrier has fixed the issue and is currently monitoring the results..

Oct 7, 09:00:00 GMT+0
Monitoring - We are engaged with the upstream carrier to fix this incident..

Oct 7, 08:15:00 GMT+0
Identified - We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them..

Oct 7, 07:59:00 GMT+0
Investigating - We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether..

Duration: 1 hour and 25 minutes

Affected Components: Adria Voice Services, UK Voice Services, HU Voice Services, RO Voice Services, International Voice Services, PL Voice Services

Oct 6, 14:30:00 GMT+0
Resolved - This incident has been resolved..

Oct 6, 14:15:00 GMT+0
Monitoring - The upstream carrier has identified the issue on their end. It appears that the problem was with the interconnection to one of the mobile network providers..

Oct 6, 13:35:00 GMT+0
Identified - We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them. .

Oct 6, 13:05:00 GMT+0
Investigating - We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether..

Duration: 1 hour

Affected Components: , Daktela Cloud-Hosted Solution, Daktela cloud solution →

Sep 27, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 27, 21:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 27, 21:30:00 GMT+0
Identified - Dear Customers, We would like to inform you that on 27.09.2025 from 23:30 CEST to 28.09.2025 00:30 CEST we will perform emergency maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you for your understanding and patience. Best regards, Daktela Team.

Duration: 1 hour

Affected Components: , Daktela Cloud-Hosted Solution, Daktela cloud solution →

Sep 25, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 25, 21:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 25, 21:30:00 GMT+0
Identified - Dear Customers, We would like to inform you that on 25.09.2025 from 23:30 CEST to 26.09.2025 00:30 CEST we will perform emergency maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you for your understanding and patience. Daktela Team.

Duration: 30 minutes

Affected Components: International Voice Services, CZ Voice Services, Adria Voice Services, SK Voice services, HU Voice Services, , UK Voice Services, PL Voice Services, RO Voice Services, Voice Services →

Sep 18, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 18, 21:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 18, 21:30:00 GMT+0
Identified - Dear Customers, We would like to inform you about the planned maintenance of our voice infrastructure. Maintenance date: 18\. 09\. 2025 Time window: 23:30 - 23:59 CEST Estimated duration: 30 minutes No service disruption is expected during this maintenance. However, due to the nature of the changes to the network infrastructure, it is formally classified as a potentially at-risk operation. We are taking all necessary precautions to ensure uninterrupted service.. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.

Affected Components: , CZ SMS Services, SMS →

Aug 28, 10:45:00 GMT+0
Resolved - SMS connectors are fully functional.

Affected Components: , Other 3rd party services, Viber, HU SMS services, PL SMS Services, RO SMS Services, International SMS Services, Adria SMS Services, CZ SMS Services, Instagram, Facebook Messenger, WhatsApp, , 3rd parties services (integrations) → SMS →

Aug 25, 10:30:00 GMT+0
Resolved - This incident has been resolved..

Aug 25, 09:30:18 GMT+0
Investigating - Dear customers, Since 12:00 CEST, we have been experiencing degraded service quality for SMS and social media integration across all regions. We are actively investigating the issue and monitoring the situation. We apologize for the inconvenience and thank you for your understanding. Kind regards, The Daktela Team.

Duration: 1 hour and 44 minutes

Affected Components: HU Voice Services

Aug 5, 12:14:39 GMT+0
Resolved - The resolution has been verified and confirmed. All affected services have been restored and are operating as expected..

Aug 5, 11:58:36 GMT+0
Monitoring - The provider has implemented changes to their infrastructure, and services are expected to be restored. We are currently verifying the resolution..

Aug 5, 10:30:48 GMT+0
Investigating - We experienced a partial outage of voice services. We are investigating the problem with our provider..

Duration: 1 hour

Affected Components: HU Voice Services

Aug 5, 10:10:00 GMT+0
Resolved - This incident has now been resolved, and we have confirmed with the customer that voice services are working..

Aug 5, 10:00:00 GMT+0
Monitoring - The provider exceeded the limits and took action to prevent a recurrence of the situation. Calls are currently working as usual, and we are monitoring the situation..

Aug 5, 09:30:00 GMT+0
Identified - Our provider has identified some limitations on calls originating. They temporarily exceed the limits required for us to restore the connection. Meanwhile, we are searching for the root cause..

Aug 5, 09:10:00 GMT+0
Investigating - We experienced a partial outage of voice services. This appears to be connected to a problem that has already been resolved. We are investigating the problem with our provider..

Duration: 1 hour and 8 minutes

Affected Components: Daktela Cloud-Hosted Solution

Aug 4, 10:55:00 GMT+0
Resolved - The incident has now been resolved. After monitoring, it was found that the issue was no longer present and that operations had been restored..

Aug 4, 10:40:00 GMT+0
Monitoring - The service provider, Cloudflare, states that the issue has been identified and a fix is being implemented. Most Daktela customers in Hungary should now be able to access their services. We keep monitoring the situation..

Aug 4, 10:15:00 GMT+0
Identified - We have identified that the issue appears to lie with the network service provider, Cloudflare, and its interconnection with other ISPs. Cloudflare is currently working to find a solution..

Aug 4, 09:47:00 GMT+0
Investigating - We are currently experiencing a partial degradation in connectivity quality for our customers in Hungary. Connections may be dropping or timing out..

Duration: 1 hour

Affected Components: SK Voice services

Aug 2, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 2, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 2, 00:00:00 GMT+0
Identified - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the Slovak data center. Maintenance date: 2025-08-02 02:00:00 CET(CEST) Time span: 2025-08-02 03:00:00 CET(CEST) Estimated duration: 20 minutes Although we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last 20 minutes during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.

Duration: 39 minutes

Affected Components: CZ Voice Services

Jul 14, 09:37:10 GMT+0
Resolved - **It has been confirmed that all services are fully operational.**.

Jul 14, 09:07:25 GMT+0
Monitoring - Partner has confirmed the bug has been fixed, problems should not occur anymore, we are monitoring the status.

Jul 14, 08:15:00 GMT+0
Investigating - Dear customers, Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers. The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner. We are actively working with the provider to resolve the issue. There is currently no estimated time to resolution. We apologize for the inconvenience and thank you for your understanding. Kind regards, The Daktela Team.