Affected Components: CZ SMS Services, CZ Voice Services

Sep 4, 17:29:35 GMT+0
Identifikovano - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 14 September to Thursday, 17 September 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Duration: 2 hours

Affected Components: Daktela Cloud-Hosted Solution

Sep 5, 21:00:01 GMT+0
Identifikovano - Održavanje je sada u toku.

Sep 5, 23:00:00 GMT+0
Završeno - Održavanje je uspešno završeno.

Sep 2, 14:52:01 GMT+0
Identifikovano - Поштовани корисници, Обавештавамо вас да ћемо 05.09.2026. између 23:00 и 01:00, 06.09.2026. CEST, извршити хитно одржавање Daktela cloud инфраструктуре. Као део овог одржавања, применићемо безбедносне закрпе на језгро наше платформе за виртуелизацију, што захтева поновно покретање основног слоја виртуелизације. Овај корак је неопходан како би наша инфраструктура била потпуно безбедна и у складу са нашим безбедносним стандардима. Током периода одржавања, може доћи до кратког прекида услуга. Уколико имате додатних питања, слободно контактирајте наш тим за подршку. Хвала вам на разумевању, Ваш Daktela тим.

Duration: 46 minutes

Affected Components: International Voice Services

Aug 27, 07:40:14 GMT+0
Nadgledanje - We implemented a fix and are currently monitoring the result. Inbound calls are working at the moment..

Aug 27, 08:06:35 GMT+0
Rešeno - This incident has been resolved..

Aug 27, 07:20:49 GMT+0
Istražuje se - We are currently experiencing an outage of international calls. We are looking for more information..

Aug 27, 07:32:56 GMT+0
Identifikovano - We have localized the problem at our voice partner routing configuration. We are working on a fix..

Duration: 2 hours

Affected Components: Daktela Cloud-Hosted Solution

Aug 21, 13:35:16 GMT+0
Identifikovano - Поштовани корисници, Обавештавамо вас да ћемо 22.08.2026. између 23:00 и 01:00, 23.08.2026. CEST, извршити хитно одржавање Daktela cloud инфраструктуре. Као део овог одржавања, применићемо безбедносне закрпе на језгро наше платформе за виртуелизацију, што захтева поновно покретање основног слоја виртуелизације. Овај корак је неопходан како би наша инфраструктура била потпуно безбедна и у складу са нашим безбедносним стандардима. Током периода одржавања, може доћи до кратког прекида услуга. Уколико имате додатних питања, слободно контактирајте наш тим за подршку. Хвала вам на разумевању, Ваш Daktela тим.

Aug 22, 21:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Aug 22, 23:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Duration: 7 hours

Affected Components: CZ SMS Services, CZ Voice Services

Jul 30, 22:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Jul 30, 22:00:00 GMT+0
Identifikovano - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 27 July to Friday, 31 July 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Jul 30, 22:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Jul 31, 05:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Jul 31, 05:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Duration: 7 hours

Affected Components: CZ Voice Services, CZ SMS Services

Jul 29, 22:00:00 GMT+0
Identifikovano - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 27 July to Friday, 31 July 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Jul 29, 22:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Jul 29, 22:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Jul 30, 05:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Jul 30, 05:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Duration: 7 hours

Affected Components: CZ Voice Services, CZ SMS Services

Jul 28, 22:00:00 GMT+0
Identifikovano - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 27 July to Friday, 31 July 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Jul 28, 22:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Jul 28, 22:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Jul 29, 05:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Jul 29, 05:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Duration: 7 hours

Affected Components: CZ Voice Services, CZ SMS Services

Jul 27, 22:00:00 GMT+0
Identifikovano - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 27 July to Friday, 31 July 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Jul 27, 22:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Jul 27, 22:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Jul 28, 05:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Jul 28, 05:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Duration: 7 hours

Affected Components: CZ SMS Services, CZ Voice Services

Jul 23, 16:43:11 GMT+0
Identifikovano - Dear Customer, We would like to inform you about planned technical maintenance of our voice and SMS services for **Czech mobile numbers**. The maintenance will take place during the week from Monday, 27 July to Friday, 31 July 2026\. This activity is part of our regular service optimization and continuous improvement of service quality. All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations: **Maintenance window:** The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00. **Potential impact on services:** During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email. **Normal daytime operation:** During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes. Thank you for your understanding. Should you have any questions, our customer support team is available at [daktela@daktela.com](mailto:daktela@daktela.com) or by phone at +420 226 211 244. Kind regards, **Your Daktela Team**.

Jul 26, 22:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Jul 27, 05:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Duration: 42 minutes

Affected Components: CZ Voice Services, International Voice Services, HU Voice Services, Adria Voice Services, UK Voice Services, PL Voice Services, Daktela Cloud-Hosted Solution, RO Voice Services, SK Voice services

Jun 23, 08:22:34 GMT+0
Istražuje se - Тренутно имамо прекид у услугама гласовног позива. Тражимо више информација..

Jun 23, 08:34:45 GMT+0
Istražuje se - Истражујемо повезаност интерне мреже Дактела у нашем дата центру. Сарађујемо са нашим узводним оператером како бисмо идентификовали узрок проблема..

Jun 23, 08:44:53 GMT+0
Identifikovano - Узводни оператер је потврдио прекид рада у једном од наших дата центара. То је због ширег проблема који утиче на повезивање у Прагу. Наши техничари за инфраструктуру тренутно истражују могућност преусмеравања саобраћаја на други дата центар у Прагу..

Jun 23, 09:00:00 GMT+0
Nadgledanje - We have successfully rerouted our network via another one of our data centres in Prague. This has restored our services. We are closely monitoring the situation. If you experience any further issues, please contact us on our helpline..

Jun 23, 09:05:00 GMT+0
Rešeno - This incident has been resolved..

Duration: 1 hour and 20 minutes

Affected Components: PL Voice Services

Jun 22, 12:50:00 GMT+0
Istražuje se - We are recording a deterioration of voice services from the Polish operator.

Jun 22, 13:01:00 GMT+0
Istražuje se - We experienced a degradation of voice call quality. Based on the identification of the problem, it occurs in the local ISP Poland peering (Orange Polska / Hurricane Electric, Warsaw)..

Jun 22, 14:01:53 GMT+0
Nadgledanje - Based on our capabilities, we rerouted the network traffic for the upstream carrier via Quantcom to avoid the identified ISP issue on the path to them. Voice calls have been restored..

Jun 22, 14:10:00 GMT+0
Rešeno - The incident has been resolved. Voice call quality has been fully restored following the traffic reroute to Quantcom..

Duration: 1 hour and 15 minutes

Affected Components: PL Voice Services

Jun 17, 13:15:00 GMT+0
Identifikovano - Утврдили смо повећање броја мрежних конекција код једног од наших телекомуникационих партнера за Пољску. О томе смо обавестили надлежног оператера..

Jun 17, 12:55:00 GMT+0
Istražuje se - Дошло је до делимичног погоршања квалитета гласовних позива (губитак пакета мањи од 20%, не код свих позива). На основу идентификације проблема, он се јавља у контакту локалног интернет провајдера у Пољској..

Jun 17, 13:25:00 GMT+0
Identifikovano - The upstream carrier has acknowledged the issue and is investigating it alongside the relevant ISP..

Jun 17, 13:45:00 GMT+0
Nadgledanje - На основу наших могућности, преусмерили смо мрежни саобраћај за узводног оператера преко других провајдера како бисмо избегли идентификовани проблем са интернет провајдером на путу до њих..

Jun 17, 14:10:00 GMT+0
Rešeno - Инцидент је сада решен, а деградација путање између интернет провајдера је исправљена..

Duration: 1 hour

Affected Components: RO Voice Services, Daktela Cloud-Hosted Solution, CZ Voice Services, International Voice Services, HU Voice Services, SK Voice services, Adria Voice Services, UK Voice Services, PL Voice Services

May 7, 21:30:00 GMT+0
Identifikovano - Поштовани купци, Обавештавамо вас да ћемо дана 07.05.2026\. од 23:30 CEST до 08.05.2026\. 00:30 CEST извршити хитно одржавање наше клауд инфраструктуре. Ово одржавање је неопходно ради ажурирања софтвера Дактела платформе за виртуелизацију. Планирани радови могу проузроковати кратку привремену недоступност неких услуга. Хвала вам на разумевању и стрпљењу. Срдачан поздрав, Тим Дактела.

May 7, 21:30:01 GMT+0
Identifikovano - Popravka je sada u toku.

May 7, 22:30:00 GMT+0
Završeno - Popravka je uspesno završena.

Duration: 1 day, 2 hours and 59 minutes

Affected Components: CZ Voice Services

Apr 20, 11:58:52 GMT+0
Identifikovano - Some outgoing calls (cca 10-20%) from CZ mobile numbers fail. Calls from fixed numbers are not affected. We are continuing to work on a fix for this incident..

Apr 20, 12:32:14 GMT+0
Nadgledanje - We implemented a fix and are currently monitoring the result..

Apr 20, 15:20:29 GMT+0
Identifikovano - We are continuing to work on a fix for this incident..

Apr 21, 11:15:35 GMT+0
Identifikovano - We are continuing to work on a fix for this incident..

Apr 21, 13:01:29 GMT+0
Identifikovano - We are continuing to work on a fix for this incident..

Apr 21, 14:58:10 GMT+0
Rešeno - This incident has been resolved..

Duration: 1 hour and 47 minutes

Affected Components: Daktela Cloud-Hosted Solution

Apr 14, 08:18:32 GMT+0
Identifikovano - We have identified the issue and are working on a fix..

Apr 14, 08:00:00 GMT+0
Istražuje se - We are currently experiencing an outage of voice services and connection to Daktela Cloud. We are looking for more information..

Apr 14, 08:54:15 GMT+0
Nadgledanje - We implemented a fix and are currently monitoring the result..

Apr 14, 09:46:47 GMT+0
Rešeno - This incident has been resolved..

Duration: 1 hour

Affected Components: Daktela Cloud-Hosted Solution

Apr 2, 21:30:01 GMT+0
Identifikovano - Popravka je sada u toku.

Apr 2, 22:30:00 GMT+0
Završeno - Popravka je uspesno završena.

Apr 2, 21:30:00 GMT+0
Identifikovano - Поштовани купци, Обавештавамо вас да ћемо од 19.03.2026\. од 23:30 до 20.03.2026\. до 00:30 вршити планирано одржавање наше клауд инфраструктуре. Ово одржавање је неопходно ради ажурирања софтвера Дактела платформе за виртуелизацију. Током периода одржавања, очекујемо до три кратка прекида услуге, сваки у трајању од приближно 3–10 минута. Хвала вам, Тим Дактела..

Duration: 5 hours and 50 minutes

Affected Components: HU Voice Services

Mar 18, 08:40:00 GMT+0
Istražuje se - Поштовани корисници, дошло је до проблема са телекомуникационим оператером у Мађарској који је утицао на гласовне услуге за кориснике у овом региону. Време почетка: 18.03.2026. 09:45 CEST Тим Дактеле.

Mar 18, 09:26:00 GMT+0
Nadgledanje - We are continuing to monitor the situation and are awaiting the Root Cause Analysis (RFO) from iTelecom. We apologize for the inconvenience and thank you for your understanding. Kind regards,.

Mar 18, 14:30:00 GMT+0
Rešeno - Овај инцидент је решен..

Duration: 1 hour

Affected Components: Daktela Cloud-Hosted Solution

Mar 14, 22:30:01 GMT+0
Identifikovano - Popravka je sada u toku.

Mar 14, 23:30:00 GMT+0
Završeno - Popravka je uspesno završena.

Mar 14, 22:30:00 GMT+0
Identifikovano - Поштовани корисници, Обавештавамо вас да ћемо од 14.03.2026. од 23:30 до 15.03.2026. до 00:30 вршити планирано одржавање наше клауд инфраструктуре. Ово одржавање је неопходно за ажурирање софтвера Дактела платформе за виртуелизацију. Током периода одржавања очекујемо до три кратка прекида услуге, сваки у трајању од приближно 3–10 минута. Хвала вам, Дактела тим..

Duration: 1 hour

Affected Components: RO Voice Services, CZ Voice Services, International Voice Services, HU Voice Services, SK Voice services, , Adria Voice Services, UK Voice Services, PL Voice Services, Voice Services →

Mar 11, 22:30:00 GMT+0
Identifikovano - Поштовани купци, Молимо вас да имате у виду да ћемо спроводити хитне безбедносне радове на нашој Дактела гласовној инфраструктури како бисмо осигурали континуирану стабилност и безбедност наших услуга. Период одржавања: Почетак: 11\. март 2026\. – 23:30 CET Крај: 12\. март 2026 – 00:30 ЦЕТ Очекивани утицај: Током овог периода, можете искусити до 5 кратких прекида услуге, сваки у трајању не дуже од 30 секунди. Искрено се извињавамо због кратког обавештења и евентуалних непријатности које ово може проузроковати. Ово хитно ажурирање је неопходно како бисмо одржали највише безбедносне стандарде за наше системе. Хвала вам на стрпљењу и разумевању..

Duration: 4 hours and 51 minutes

Affected Components: , CZ Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, International Voice Services, RO Voice Services, SK Voice services, Adria Voice Services, UK Voice Services, PL Voice Services, Daktela cloud solution →

Feb 20, 23:00:47 GMT+0
Rešeno - This incident has been resolved..

Feb 20, 18:10:00 GMT+0
Istražuje se - Тренутно имамо прекид у услугама гласовног позива. Тражимо више информација..

Feb 20, 18:40:00 GMT+0
Identifikovano - Идентификовали смо проблем који утиче на Дактела услуге које потичу из глобалне мреже Клаудфлејр. Глобална повезаност је тренутно недоступна због интерног проблема са рутирањем унутар инфраструктуре Клаудфлејра. Пажљиво пратимо ситуацију и пружаћемо ажурирања како се ситуација буде развијала..

Feb 20, 19:00:00 GMT+0
Identifikovano - Делимично смо обновили неке везе путем резервне међусобне везе и видимо делимичну доступност мреже..

Feb 20, 19:25:00 GMT+0
Identifikovano - Клаудфлејр је идентификовао проблем који утиче на подскуп префикса ИП адреса. Основни проблем је идентификован и ублажен, а Клаудфлејр ради на обнављању доступности погођених огласа. Чекамо даља ажурирања..

Feb 20, 19:55:00 GMT+0
Nadgledanje - Успешно смо обновили све услуге у сарадњи са Cloudflare-ом. Проблем је узрокован великим прекидом рада глобалног провајдера повезивања који је погодио Европу и друге регионе. Да бисмо осигурали стабилност, преусмерили смо наш саобраћај на резервно решење. Неки провајдери који правилно прате упутства за рутирање већ су раније поново били онлајн. Тренутно су све услуге у потпуности оперативне, а наш тим наставља пажљиво да прати ситуацију како би се осигурало да све остане стабилно..

Duration: 1 hour and 14 minutes

Feb 16, 11:30:00 GMT+0
Istražuje se - Not all incoming calls can be answered by users with webRTC devices. We are currently investigating this incident..

Feb 16, 11:51:40 GMT+0
Istražuje se - We are currently investigating this incident..

Feb 16, 12:44:05 GMT+0
Rešeno - This incident has been resolved..

Duration: 1 hour

Affected Components: Daktela Cloud-Hosted Solution, RO SMS Services, HU SMS services, PL SMS Services, International SMS Services, Adria SMS Services, International Voice Services, RO Voice Services, HU Voice Services, Adria Voice Services, UK Voice Services, PL Voice Services

Dec 16, 21:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Dec 16, 22:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Dec 16, 21:00:00 GMT+0
Identifikovano - Поштовани корисници, Обавештавамо вас да ћемо **16.12.2025. од 22:00 до 23:00 часова по средњоевропском времену** извршити хитно одржавање наше клауд инфраструктуре **која се налази и користи ван Чешке Републике и Словачке**. Ово одржавање ће обухватити кратку сервисну акцију у трајању од приближно **5 секунди**. Не очекује се застој, а све услуге би требало да остану у потпуности доступне. **Ово одржавање неће утицати на кориснике у Чешкој Републици и Словачкој.** Хвала вам на разумевању. Срдачан поздрав, **Дактела тим**.

Duration: 1 hour

Affected Components: , Daktela Cloud-Hosted Solution, CZ Voice Services, SK Voice services, CZ SMS Services, Daktela cloud solution →

Dec 9, 21:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Dec 9, 22:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Dec 9, 21:00:00 GMT+0
Identifikovano - **Dear Customers,** We would like to inform you that on **09.12.2025 from 22:00 to 23:00 CET** we will perform scheduled maintenance on our cloud infrastructure **located and used within the Czech Republic and Slovakia**. This maintenance will include a brief service action lasting approximately **5 seconds**. No downtime is expected, and all services should remain fully available. **This maintenance will affect only customers in the Czech Republic and Slovakia.** Thank you for your understanding. Best regards, **Daktela Team**.

Duration: 4 hours and 59 minutes

Affected Components: Daktela Cloud-Hosted Solution, , Daktela cloud solution →

Dec 2, 15:36:26 GMT+0
Istražuje se - The incident has unfortunately reoccurred. We are investigating the root cause..

Dec 2, 16:08:01 GMT+0
Nadgledanje - We implemented a fix and are currently monitoring the result..

Dec 2, 16:29:05 GMT+0
Rešeno - This incident has been resolved..

Dec 2, 11:30:29 GMT+0
Istražuje se - We are currently experiencing global issues with AI services. We are investigating the root cause. .

Dec 2, 13:10:31 GMT+0
Identifikovano - We have located the source of the issue and we are working on a fix for this incident..

Dec 2, 14:51:28 GMT+0
Nadgledanje - We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation..

Dec 2, 15:11:17 GMT+0
Rešeno - This incident has been resolved..

Duration: 1 hour and 20 minutes

Affected Components: SK Voice services

Oct 30, 15:30:00 GMT+0
Istražuje se - We have logged an issue regarding an inability to make or receive phone calls on our Slovak mobile numbers. We are investigating the cause with our vendor..

Oct 30, 16:50:00 GMT+0
Rešeno - Issue was resolved on our vendor's side.

Duration: 7 hours and 25 minutes

Affected Components: Other 3rd party services

Oct 30, 00:05:00 GMT+0
Rešeno - Овај инцидент је решен. Све услуге компаније Microsoft су враћене унапред. Пријављивање путем SSO-а би требало поново да буде доступно..

Oct 29, 16:40:00 GMT+0
Istražuje se - Регистровали смо инцидент са глобалним MS Azure сервисима..

Oct 29, 17:00:00 GMT+0
Identifikovano - Овај инцидент је утицао на могућност коришћења интеграције са Мајкрософтовим услугама, посебно на методе SSO верификације, које не функционишу..

Oct 29, 17:30:00 GMT+0
Nadgledanje - Пратимо ситуацију и чекамо да Мајкрософтов тим поново покрене услугу. У међувремену, наши корисници могу директно да провере статус Мајкрософтових услуга на <https://azure.status.microsoft.com/>..

Oct 29, 19:00:00 GMT+0
Nadgledanje - Мајкрософтов тим и даље ради на обнављању услуге. Неки корисници Дактеле могу и даље имати проблема са верификацијом пријаве путем SSO-а..

Duration: 15 minutes

Affected Components: CZ Voice Services, International Voice Services

Oct 16, 08:40:00 GMT+0
Istražuje se - Пријавили смо проблем у вези са немогућношћу упућивања или примања телефонских позива. Истражујемо узрок..

Oct 16, 08:45:00 GMT+0
Identifikovano - Идентификовали смо проблем са партнерским оператером гласовних услуга и пријавили га њиховом Центру за мрежне операције (NOC)..

Oct 16, 08:50:00 GMT+0
Nadgledanje - Ангажовани смо са партнерским оператером гласовних услуга како бисмо решили овај инцидент..

Oct 16, 08:55:00 GMT+0
Rešeno - Гласовни партнер је решио проблем и ми настављамо да пратимо исход. Чекамо њихову потпуну изјаву о узроцима прекида..

Duration: 1 hour and 31 minutes

Affected Components: HU Voice Services

Oct 7, 07:59:00 GMT+0
Istražuje se - We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether..

Oct 7, 08:15:00 GMT+0
Identifikovano - We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them..

Oct 7, 09:00:00 GMT+0
Nadgledanje - We are engaged with the upstream carrier to fix this incident..

Oct 7, 09:15:00 GMT+0
Nadgledanje - The upstream carrier has fixed the issue and is currently monitoring the results..

Oct 7, 09:30:00 GMT+0
Rešeno - The upstream voice carrier resolved this incident by applying a permanent fix to their Call Manager for originating outbound calls..

Duration: 1 hour and 25 minutes

Affected Components: Adria Voice Services, UK Voice Services, HU Voice Services, RO Voice Services, International Voice Services, PL Voice Services

Oct 6, 13:05:00 GMT+0
Istražuje se - We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether..

Oct 6, 13:35:00 GMT+0
Identifikovano - We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them. .

Oct 6, 14:15:00 GMT+0
Nadgledanje - The upstream carrier has identified the issue on their end. It appears that the problem was with the interconnection to one of the mobile network providers..

Oct 6, 14:30:00 GMT+0
Rešeno - This incident has been resolved..

Duration: 1 hour

Affected Components: , Daktela Cloud-Hosted Solution, Daktela cloud solution →

Sep 27, 21:30:00 GMT+0
Identifikovano - Поштовани корисници, Обавештавамо вас да ћемо 27.09.2025. од 23:30 CEST до 28.09.2025. 00:30 CEST извршити хитно одржавање наше клауд инфраструктуре. Ово одржавање је неопходно ради ажурирања софтвера Дактела платформе за виртуелизацију. Планирани радови могу проузроковати кратку привремену недоступност неких услуга. Хвала вам на разумевању и стрпљењу. Срдачан поздрав, Дактела тим.

Sep 27, 21:30:01 GMT+0
Identifikovano - Popravka je sada u toku.

Sep 27, 22:30:00 GMT+0
Završeno - Popravka je uspesno završena.

Duration: 1 hour

Affected Components: , Daktela Cloud-Hosted Solution, Daktela cloud solution →

Sep 25, 21:30:00 GMT+0
Identifikovano - Поштовани корисници, Обавештавамо вас да ћемо 25.09.2025. од 23:30 CEST до 26.09.2025. 00:30 CEST извршити хитно одржавање наше клауд инфраструктуре. Ово одржавање је неопходно ради ажурирања софтвера Дактела платформе за виртуелизацију. Планирани радови могу проузроковати кратку привремену недоступност неких услуга. Хвала вам на разумевању и стрпљењу. Дактела тим.

Sep 25, 22:30:00 GMT+0
Završeno - Popravka je uspesno završena.

Sep 25, 21:30:01 GMT+0
Identifikovano - Popravka je sada u toku.

Duration: 30 minutes

Affected Components: International Voice Services, CZ Voice Services, Adria Voice Services, SK Voice services, HU Voice Services, , UK Voice Services, PL Voice Services, RO Voice Services, Voice Services →

Sep 18, 21:30:00 GMT+0
Identifikovano - Поштовани купци, Желели бисмо да вас обавестимо о планираном одржавању наше гласовне инфраструктуре. Датум одржавања: 18\. 09\. 2025. Временски прозор: 23:30 - 23:59 CEST Процењено трајање: 30 минута Не очекују се прекиди у раду током овог одржавања. Међутим, због природе промена на мрежној инфраструктури, оно је формално класификовано као потенцијално ризично. Предузимамо све неопходне мере предострожности како бисмо осигурали непрекидно пружање услуга. Ако имате било каквих питања или недоумица, слободно контактирајте наш тим за подршку. Хвала вам на стрпљењу и разумевању. С поштовањем, Тим Дактела.

Sep 18, 21:30:01 GMT+0
Identifikovano - Popravka je sada u toku.

Sep 18, 22:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Affected Components: , CZ SMS Services, SMS →

Aug 28, 10:45:00 GMT+0
Rešeno - SMS connectors are fully functional.

Affected Components: , Other 3rd party services, Viber, HU SMS services, PL SMS Services, RO SMS Services, International SMS Services, Adria SMS Services, CZ SMS Services, Instagram, Facebook Messenger, WhatsApp, , 3rd parties services (integrations) → SMS →

Aug 25, 10:30:00 GMT+0
Rešeno - This incident has been resolved..

Aug 25, 09:30:18 GMT+0
Istražuje se - Поштовани корисници, Од 12:00 часова по средњоевропском времену, примећујемо смањен квалитет услуге за СМС поруке и интеграцију друштвених медија у свим регионима. Активно истражујемо проблем и пратимо ситуацију. Извињавамо се због непријатности и хвала вам на разумевању. Срдачан поздрав, Тим Дактела.

Duration: 1 hour and 44 minutes

Affected Components: HU Voice Services

Aug 5, 11:58:36 GMT+0
Nadgledanje - The provider has implemented changes to their infrastructure, and services are expected to be restored. We are currently verifying the resolution..

Aug 5, 10:30:48 GMT+0
Istražuje se - We experienced a partial outage of voice services. We are investigating the problem with our provider..

Aug 5, 12:14:39 GMT+0
Rešeno - The resolution has been verified and confirmed. All affected services have been restored and are operating as expected..

Duration: 1 hour

Affected Components: HU Voice Services

Aug 5, 10:00:00 GMT+0
Nadgledanje - Провајдер је прекорачио ограничења и предузео мере како би спречио понављање ситуације. Позиви тренутно функционишу као и обично, а ми пратимо ситуацију..

Aug 5, 09:30:00 GMT+0
Identifikovano - Our provider has identified some limitations on calls originating. They temporarily exceed the limits required for us to restore the connection. Meanwhile, we are searching for the root cause..

Aug 5, 10:10:00 GMT+0
Rešeno - This incident has now been resolved, and we have confirmed with the customer that voice services are working..

Aug 5, 09:10:00 GMT+0
Istražuje se - We experienced a partial outage of voice services. This appears to be connected to a problem that has already been resolved. We are investigating the problem with our provider..

Duration: 1 hour and 8 minutes

Affected Components: Daktela Cloud-Hosted Solution

Aug 4, 10:15:00 GMT+0
Identifikovano - We have identified that the issue appears to lie with the network service provider, Cloudflare, and its interconnection with other ISPs. Cloudflare is currently working to find a solution..

Aug 4, 10:55:00 GMT+0
Rešeno - Инцидент је сада решен. Након праћења, утврђено је да проблем више није присутан и да је рад враћен у нормалу..

Aug 4, 10:40:00 GMT+0
Nadgledanje - Провајдер услуга, Cloudflare, наводи да је проблем идентификован и да се спроводи решење. Већина корисника Daktela-е у Мађарској би сада требало да буде у могућности да приступи својим услугама. Настављамо да пратимо ситуацију..

Aug 4, 09:47:00 GMT+0
Istražuje se - Тренутно доживљавамо делимично погоршање квалитета повезивања за наше кориснике у Мађарској. Везе могу прекидати или им временски истећи..

Duration: 1 hour

Affected Components: SK Voice services

Aug 2, 01:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Aug 2, 00:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Aug 2, 00:00:00 GMT+0
Identifikovano - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the Slovak data center. Maintenance date: 2025-08-02 02:00:00 CET(CEST) Time span: 2025-08-02 03:00:00 CET(CEST) Estimated duration: 20 minutes Although we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last 20 minutes during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.

Duration: 39 minutes

Affected Components: CZ Voice Services

Jul 14, 09:37:10 GMT+0
Rešeno - **It has been confirmed that all services are fully operational.**.

Jul 14, 09:07:25 GMT+0
Nadgledanje - Partner has confirmed the bug has been fixed, problems should not occur anymore, we are monitoring the status.

Jul 14, 08:15:00 GMT+0
Istražuje se - Dear customers, Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers. The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner. We are actively working with the provider to resolve the issue. There is currently no estimated time to resolution. We apologize for the inconvenience and thank you for your understanding. Kind regards, The Daktela Team.

Affected Components: HU Voice Services

Jul 11, 16:41:00 GMT+0
Identifikovano - We have identified an issue with our voice provider. They are now investigating the problem..

Jul 11, 16:08:00 GMT+0
Istražuje se - We are currently experiencing a voice service outage in Hungary. We are investigating the cause..

Jul 11, 17:44:00 GMT+0
Rešeno - Our provider has confirmed the issue is resolved on their end. All services are now functional. We will continue to monitor the situation..

Jul 11, 18:02:28 GMT+0
Postmortem - We have verified that all services are now fully functional..

Duration: 1 hour

Affected Components: International Voice Services, , CZ Voice Services, Adria Voice Services, , UK Voice Services, SK Voice services, PL Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, RO Voice Services, Voice Services → Daktela cloud solution →

Jun 24, 22:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Jun 24, 21:00:00 GMT+0
Identifikovano - **Поштовани корисници,** желимо да вас обавестимо о ванредној интервенцији на инфраструктури Daktela DNS платформе. * **Датум интервенције:** 24\. јун 2025. * **Време:** 23:00 – 00:00 CEST * **Предвиђено трајање:** 1 минут Ова интервенција је потребна ради обезбеђења безбедности и стабилности платформе. У току овог периода могућ је појава неких кратких прекида у гласовним услугама, који трају само неколико секунди. Хвала вам на разумевању и стрпљењу. **Срдачно,** **Тим Daktela**.

Jun 24, 21:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

Duration: 45 minutes

Affected Components: UK Voice Services, CZ Voice Services, SK Voice services, PL Voice Services, HU Voice Services, RO Voice Services, Adria Voice Services, International Voice Services

Jun 18, 22:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Jun 18, 21:15:01 GMT+0
Identifikovano - Popravka je sada u toku.

Jun 18, 21:15:00 GMT+0
Identifikovano - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the data center. Maintenance date: 18.6.2025 Time span: 23:10 - 23:45 Estimated duration: 30 - 40 min. Although we do not anticipate any significant disruption to service, maintenance may still be considered a risk and we may experience some disconnection in calls. We will try to minimise any inconvenience and expect the maintenance itself to last 30 minutes. During the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.

Duration: 3 hours and 30 minutes

Affected Components: CZ Voice Services

Jun 13, 22:45:00 GMT+0
Rešeno - This incident has been resolved..

Jun 13, 19:15:00 GMT+0
Identifikovano - Part of calls on mobile numbers have poor quality. Our partner is working to solve the problem..

Duration: 2 hours and 24 minutes

Affected Components: Gmail

Jun 12, 18:32:00 GMT+0
Istražuje se - We are currently investigating this incident..

Jun 12, 18:55:00 GMT+0
Nadgledanje - Issue seems to be resolved, we will continue monitoring this issue.

Jun 12, 20:55:37 GMT+0
Rešeno - This incident has been resolved..

Duration: 4 hours and 30 minutes

Affected Components: CZ Voice Services

Jun 8, 04:30:00 GMT+0
Identifikovano - Our provider is continuing to work on a fix for this incident..

Jun 8, 09:00:00 GMT+0
Rešeno - This incident has been resolved..

Duration: 6 hours

Affected Components: Adria Voice Services, HU Voice Services, UK Voice Services, CZ Voice Services, International Voice Services, SK Voice services, RO Voice Services, PL Voice Services

May 13, 20:00:00 GMT+0
Identifikovano - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the data center. Date and time: 13.5.2025 22:00:00 - 14.5.2025 Estimated duration of the outage (hh:mm:ss): 6:00:00 Reason of the outage: maintenance of the distribution point Although we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last 6 hours during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.

May 13, 20:00:01 GMT+0
Identifikovano - Popravka je sada u toku.

May 14, 02:00:00 GMT+0
Završeno - Popravka je uspesno završena.

Duration: 20 hours

Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber

Mar 11, 09:00:01 GMT+0
Identifikovano - Maintenance is now in progress.

Mar 12, 05:00:00 GMT+0
Završeno - Maintenance has completed successfully.

Mar 11, 09:00:00 GMT+0
Identifikovano - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.

Duration: 10 hours

Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber

Mar 6, 19:00:00 GMT+0
Identifikovano - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.

Mar 7, 05:00:00 GMT+0
Završeno - Maintenance has completed successfully.

Mar 6, 19:00:01 GMT+0
Identifikovano - Maintenance is now in progress.

Duration: 10 hours

Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber

Mar 6, 05:00:00 GMT+0
Završeno - Maintenance has completed successfully.

Mar 5, 19:00:00 GMT+0
Identifikovano - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.

Mar 5, 19:00:01 GMT+0
Identifikovano - Maintenance is now in progress.

Duration: 10 hours

Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber

Mar 4, 19:00:01 GMT+0
Identifikovano - Maintenance is now in progress.

Mar 5, 05:00:00 GMT+0
Završeno - Maintenance has completed successfully.

Mar 4, 19:00:00 GMT+0
Identifikovano - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.