Daktela Status - Istorija prekida https://status.daktela.com Daktela Thu, 7 May 2026 21:30:00 +0000 Emergency maintenance of Daktela cloud infrastructure Type: Maintenance Duration: 1 hour Affected Components: RO Voice Services, Daktela Cloud-Hosted Solution, CZ Voice Services, International Voice Services, HU Voice Services, SK Voice services, Adria Voice Services, UK Voice Services, PL Voice Services May 7, 21:30:00 GMT+0 - Identifikovano - Поштовани купци, Обавештавамо вас да ћемо дана 07.05.2026\. од 23:30 CEST до 08.05.2026\. 00:30 CEST извршити хитно одржавање наше клауд инфраструктуре. Ово одржавање је неопходно ради ажурирања софтвера Дактела платформе за виртуелизацију. Планирани радови могу проузроковати кратку привремену недоступност неких услуга. Хвала вам на разумевању и стрпљењу. Срдачан поздрав, Тим Дактела May 7, 21:30:01 GMT+0 - Identifikovano - Popravka je sada u toku May 7, 22:30:00 GMT+0 - Završeno - Popravka je uspesno završena Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , ,

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Поштовани купци, Обавештавамо вас да ћемо дана 07.05.2026\. од 23:30 CEST до 08.05.2026\. 00:30 CEST извршити хитно одржавање наше клауд инфраструктуре. Ово одржавање је неопходно ради ажурирања софтвера Дактела платформе за виртуелизацију. Планирани радови могу проузроковати кратку привремену недоступност неких услуга. Хвала вам на разумевању и стрпљењу. Срдачан поздрав, Тим Дактела.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>21:30:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Popravka je sada u toku.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Završeno</strong> - Popravka je uspesno završena.</p> ]]> Thu, 7 May 2026 21:30:00 +0000 https://status.daktela.com/maintenance/cmov70hoy02tqgqbl3gsyuwrg https://status.daktela.com/maintenance/cmov70hoy02tqgqbl3gsyuwrg Partial outage of outbound calls from CZ mobile numbers Type: Incident Duration: 1 day, 2 hours and 59 minutes Affected Components: CZ Voice Services Apr 20, 11:58:52 GMT+0 - Identifikovano - Some outgoing calls (cca 10-20%) from CZ mobile numbers fail. Calls from fixed numbers are not affected. We are continuing to work on a fix for this incident. Apr 20, 12:32:14 GMT+0 - Nadgledanje - We implemented a fix and are currently monitoring the result. Apr 20, 15:20:29 GMT+0 - Identifikovano - We are continuing to work on a fix for this incident. Apr 21, 11:15:35 GMT+0 - Identifikovano - We are continuing to work on a fix for this incident. Apr 21, 13:01:29 GMT+0 - Identifikovano - We are continuing to work on a fix for this incident. Apr 21, 14:58:10 GMT+0 - Rešeno - This incident has been resolved. Type: Incident

Duration: 1 day, 2 hours and 59 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>11:58:52</var> GMT+0</small><br><strong>Identifikovano</strong> - Some outgoing calls (cca 10-20%) from CZ mobile numbers fail. Calls from fixed numbers are not affected. We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>12:32:14</var> GMT+0</small><br><strong>Nadgledanje</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>15:20:29</var> GMT+0</small><br><strong>Identifikovano</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>11:15:35</var> GMT+0</small><br><strong>Identifikovano</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>13:01:29</var> GMT+0</small><br><strong>Identifikovano</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>14:58:10</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved..</p> ]]> Mon, 20 Apr 2026 11:58:52 +0000 https://status.daktela.com/incident/cmo75645706p7lojlv22xtegn https://status.daktela.com/incident/cmo75645706p7lojlv22xtegn Partial outage of the network connection to the Daktela cloud Type: Incident Duration: 1 hour and 47 minutes Affected Components: Daktela Cloud-Hosted Solution Apr 14, 08:18:32 GMT+0 - Identifikovano - We have identified the issue and are working on a fix. Apr 14, 08:00:00 GMT+0 - Istražuje se - We are currently experiencing an outage of voice services and connection to Daktela Cloud. We are looking for more information. Apr 14, 08:54:15 GMT+0 - Nadgledanje - We implemented a fix and are currently monitoring the result. Apr 14, 09:46:47 GMT+0 - Rešeno - This incident has been resolved. Type: Incident

Duration: 1 hour and 47 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>08:18:32</var> GMT+0</small><br><strong>Identifikovano</strong> - We have identified the issue and are working on a fix..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Istražuje se</strong> - We are currently experiencing an outage of voice services and connection to Daktela Cloud. We are looking for more information..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>08:54:15</var> GMT+0</small><br><strong>Nadgledanje</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>09:46:47</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved..</p> ]]> Tue, 14 Apr 2026 08:00:00 +0000 https://status.daktela.com/incident/cmnychtze00sn14h755eq2sl2 https://status.daktela.com/incident/cmnychtze00sn14h755eq2sl2 Scheduled maintenance of Daktela cloud infrastructure Type: Maintenance Duration: 1 hour Affected Components: Daktela Cloud-Hosted Solution Apr 2, 21:30:01 GMT+0 - Identifikovano - Popravka je sada u toku Apr 2, 22:30:00 GMT+0 - Završeno - Popravka je uspesno završena Apr 2, 21:30:00 GMT+0 - Identifikovano - Поштовани купци, Обавештавамо вас да ћемо од 19.03.2026\. од 23:30 до 20.03.2026\. до 00:30 вршити планирано одржавање наше клауд инфраструктуре. Ово одржавање је неопходно ради ажурирања софтвера Дактела платформе за виртуелизацију. Током периода одржавања, очекујемо до три кратка прекида услуге, сваки у трајању од приближно 3–10 минута. Хвала вам, Тим Дактела. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>21:30:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Popravka je sada u toku.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Završeno</strong> - Popravka je uspesno završena.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Поштовани купци, Обавештавамо вас да ћемо од 19.03.2026\. од 23:30 до 20.03.2026\. до 00:30 вршити планирано одржавање наше клауд инфраструктуре. Ово одржавање је неопходно ради ажурирања софтвера Дактела платформе за виртуелизацију. Током периода одржавања, очекујемо до три кратка прекида услуге, сваки у трајању од приближно 3–10 минута. Хвала вам, Тим Дактела..</p> ]]> Thu, 2 Apr 2026 21:30:00 +0000 https://status.daktela.com/maintenance/cmmd88cdk01eyegejua4e3zju https://status.daktela.com/maintenance/cmmd88cdk01eyegejua4e3zju Инцидент који је утицао на гласовне услуге у Мађарској Type: Incident Duration: 5 hours and 50 minutes Affected Components: HU Voice Services Mar 18, 08:40:00 GMT+0 - Istražuje se - Поштовани корисници, дошло је до проблема са телекомуникационим оператером у Мађарској који је утицао на гласовне услуге за кориснике у овом региону. Време почетка: 18.03.2026. 09:45 CEST Тим Дактеле Mar 18, 09:26:00 GMT+0 - Nadgledanje - We are continuing to monitor the situation and are awaiting the Root Cause Analysis (RFO) from iTelecom. We apologize for the inconvenience and thank you for your understanding. Kind regards, Mar 18, 14:30:00 GMT+0 - Rešeno - Овај инцидент је решен. Type: Incident

Duration: 5 hours and 50 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>08:40:00</var> GMT+0</small><br><strong>Istražuje se</strong> - Поштовани корисници, дошло је до проблема са телекомуникационим оператером у Мађарској који је утицао на гласовне услуге за кориснике у овом региону. Време почетка: 18.03.2026. 09:45 CEST Тим Дактеле.</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>09:26:00</var> GMT+0</small><br><strong>Nadgledanje</strong> - We are continuing to monitor the situation and are awaiting the Root Cause Analysis (RFO) from iTelecom. We apologize for the inconvenience and thank you for your understanding. Kind regards,.</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Rešeno</strong> - Овај инцидент је решен..</p> ]]> Wed, 18 Mar 2026 08:40:00 +0000 https://status.daktela.com/incident/cmmvvy9bq00ziu1pm86j9vo38 https://status.daktela.com/incident/cmmvvy9bq00ziu1pm86j9vo38 Планирано одржавање Дактела клауд инфраструктуре Type: Maintenance Duration: 1 hour Affected Components: Daktela Cloud-Hosted Solution Mar 14, 22:30:01 GMT+0 - Identifikovano - Popravka je sada u toku Mar 14, 23:30:00 GMT+0 - Završeno - Popravka je uspesno završena Mar 14, 22:30:00 GMT+0 - Identifikovano - Поштовани корисници, Обавештавамо вас да ћемо од 14.03.2026. од 23:30 до 15.03.2026. до 00:30 вршити планирано одржавање наше клауд инфраструктуре. Ово одржавање је неопходно за ажурирање софтвера Дактела платформе за виртуелизацију. Током периода одржавања очекујемо до три кратка прекида услуге, сваки у трајању од приближно 3–10 минута. Хвала вам, Дактела тим. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>22:30:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Popravka je sada u toku.</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Završeno</strong> - Popravka je uspesno završena.</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Поштовани корисници, Обавештавамо вас да ћемо од 14.03.2026. од 23:30 до 15.03.2026. до 00:30 вршити планирано одржавање наше клауд инфраструктуре. Ово одржавање је неопходно за ажурирање софтвера Дактела платформе за виртуелизацију. Током периода одржавања очекујемо до три кратка прекида услуге, сваки у трајању од приближно 3–10 минута. Хвала вам, Дактела тим..</p> ]]> Sat, 14 Mar 2026 22:30:00 +0000 https://status.daktela.com/maintenance/cmmj0kphb00gy6jx43by52qzv https://status.daktela.com/maintenance/cmmj0kphb00gy6jx43by52qzv Хитно одржавање Daktela гласовне инфраструктуре Type: Maintenance Duration: 1 hour Affected Components: RO Voice Services, CZ Voice Services, International Voice Services, HU Voice Services, SK Voice services, , Adria Voice Services, UK Voice Services, PL Voice Services, Voice Services → Mar 11, 22:30:00 GMT+0 - Identifikovano - Поштовани купци, Молимо вас да имате у виду да ћемо спроводити хитне безбедносне радове на нашој Дактела гласовној инфраструктури како бисмо осигурали континуирану стабилност и безбедност наших услуга. Период одржавања: Почетак: 11\. март 2026\. – 23:30 CET Крај: 12\. март 2026 – 00:30 ЦЕТ Очекивани утицај: Током овог периода, можете искусити до 5 кратких прекида услуге, сваки у трајању не дуже од 30 секунди. Искрено се извињавамо због кратког обавештења и евентуалних непријатности које ово може проузроковати. Ово хитно ажурирање је неопходно како бисмо одржали највише безбедносне стандарде за наше системе. Хвала вам на стрпљењу и разумевању. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Поштовани купци, Молимо вас да имате у виду да ћемо спроводити хитне безбедносне радове на нашој Дактела гласовној инфраструктури како бисмо осигурали континуирану стабилност и безбедност наших услуга. Период одржавања: Почетак: 11\. март 2026\. – 23:30 CET Крај: 12\. март 2026 – 00:30 ЦЕТ Очекивани утицај: Током овог периода, можете искусити до 5 кратких прекида услуге, сваки у трајању не дуже од 30 секунди. Искрено се извињавамо због кратког обавештења и евентуалних непријатности које ово може проузроковати. Ово хитно ажурирање је неопходно како бисмо одржали највише безбедносне стандарде за наше системе. Хвала вам на стрпљењу и разумевању..</p> ]]> Wed, 11 Mar 2026 22:30:00 +0000 https://status.daktela.com/maintenance/cmmj6xpme01nktr9s03887plk https://status.daktela.com/maintenance/cmmj6xpme01nktr9s03887plk Global call drop Type: Incident Duration: 4 hours and 51 minutes Affected Components: , CZ Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, International Voice Services, RO Voice Services, SK Voice services, Adria Voice Services, UK Voice Services, PL Voice Services, Daktela cloud solution → Feb 20, 23:00:47 GMT+0 - Rešeno - This incident has been resolved. Feb 20, 18:10:00 GMT+0 - Istražuje se - Тренутно имамо прекид у услугама гласовног позива. Тражимо више информација. Feb 20, 18:40:00 GMT+0 - Identifikovano - Идентификовали смо проблем који утиче на Дактела услуге које потичу из глобалне мреже Клаудфлејр. Глобална повезаност је тренутно недоступна због интерног проблема са рутирањем унутар инфраструктуре Клаудфлејра. Пажљиво пратимо ситуацију и пружаћемо ажурирања како се ситуација буде развијала. Feb 20, 19:00:00 GMT+0 - Identifikovano - Делимично смо обновили неке везе путем резервне међусобне везе и видимо делимичну доступност мреже. Feb 20, 19:25:00 GMT+0 - Identifikovano - Клаудфлејр је идентификовао проблем који утиче на подскуп префикса ИП адреса. Основни проблем је идентификован и ублажен, а Клаудфлејр ради на обнављању доступности погођених огласа. Чекамо даља ажурирања. Feb 20, 19:55:00 GMT+0 - Nadgledanje - Успешно смо обновили све услуге у сарадњи са Cloudflare-ом. Проблем је узрокован великим прекидом рада глобалног провајдера повезивања који је погодио Европу и друге регионе. Да бисмо осигурали стабилност, преусмерили смо наш саобраћај на резервно решење. Неки провајдери који правилно прате упутства за рутирање већ су раније поново били онлајн. Тренутно су све услуге у потпуности оперативне, а наш тим наставља пажљиво да прати ситуацију како би се осигурало да све остане стабилно. Type: Incident

Duration: 4 hours and 51 minutes

Affected Components: , , , , , , , , ,

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>23:00:47</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>18:10:00</var> GMT+0</small><br><strong>Istražuje se</strong> - Тренутно имамо прекид у услугама гласовног позива. Тражимо више информација..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>18:40:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Идентификовали смо проблем који утиче на Дактела услуге које потичу из глобалне мреже Клаудфлејр. Глобална повезаност је тренутно недоступна због интерног проблема са рутирањем унутар инфраструктуре Клаудфлејра. Пажљиво пратимо ситуацију и пружаћемо ажурирања како се ситуација буде развијала..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Делимично смо обновили неке везе путем резервне међусобне везе и видимо делимичну доступност мреже..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>19:25:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Клаудфлејр је идентификовао проблем који утиче на подскуп префикса ИП адреса. Основни проблем је идентификован и ублажен, а Клаудфлејр ради на обнављању доступности погођених огласа. Чекамо даља ажурирања..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>19:55:00</var> GMT+0</small><br><strong>Nadgledanje</strong> - Успешно смо обновили све услуге у сарадњи са Cloudflare-ом. Проблем је узрокован великим прекидом рада глобалног провајдера повезивања који је погодио Европу и друге регионе. Да бисмо осигурали стабилност, преусмерили смо наш саобраћај на резервно решење. Неки провајдери који правилно прате упутства за рутирање већ су раније поново били онлајн. Тренутно су све услуге у потпуности оперативне, а наш тим наставља пажљиво да прати ситуацију како би се осигурало да све остане стабилно..</p> ]]> Fri, 20 Feb 2026 18:10:00 +0000 https://status.daktela.com/incident/cmlv8bocj000c15gzzgbt1l5b https://status.daktela.com/incident/cmlv8bocj000c15gzzgbt1l5b Answering incoming calls with webRTC devices Type: Incident Duration: 1 hour and 14 minutes Feb 16, 11:30:00 GMT+0 - Istražuje se - Not all incoming calls can be answered by users with webRTC devices. We are currently investigating this incident. Feb 16, 11:51:40 GMT+0 - Istražuje se - We are currently investigating this incident. Feb 16, 12:44:05 GMT+0 - Rešeno - This incident has been resolved. Type: Incident

Duration: 1 hour and 14 minutes

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Istražuje se</strong> - Not all incoming calls can be answered by users with webRTC devices. We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>11:51:40</var> GMT+0</small><br><strong>Istražuje se</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>12:44:05</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved..</p> ]]> Mon, 16 Feb 2026 11:30:00 +0000 https://status.daktela.com/incident/cmlp5bc6n0tjoi65jfloc43hw https://status.daktela.com/incident/cmlp5bc6n0tjoi65jfloc43hw Emergency maintenance of Daktela cloud infrastructure Type: Maintenance Duration: 1 hour Affected Components: Daktela Cloud-Hosted Solution, RO SMS Services, HU SMS services, PL SMS Services, International SMS Services, Adria SMS Services, International Voice Services, RO Voice Services, HU Voice Services, Adria Voice Services, UK Voice Services, PL Voice Services Dec 16, 21:00:01 GMT+0 - Identifikovano - Popravka je sada u toku Dec 16, 22:00:00 GMT+0 - Završeno - Popravka je uspesno završena Dec 16, 21:00:00 GMT+0 - Identifikovano - Поштовани корисници, Обавештавамо вас да ћемо **16.12.2025. од 22:00 до 23:00 часова по средњоевропском времену** извршити хитно одржавање наше клауд инфраструктуре **која се налази и користи ван Чешке Републике и Словачке**. Ово одржавање ће обухватити кратку сервисну акцију у трајању од приближно **5 секунди**. Не очекује се застој, а све услуге би требало да остану у потпуности доступне. **Ово одржавање неће утицати на кориснике у Чешкој Републици и Словачкој.** Хвала вам на разумевању. Срдачан поздрав, **Дактела тим** Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Popravka je sada u toku.</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Popravka je uspesno završena.</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Поштовани корисници, Обавештавамо вас да ћемо **16.12.2025. од 22:00 до 23:00 часова по средњоевропском времену** извршити хитно одржавање наше клауд инфраструктуре **која се налази и користи ван Чешке Републике и Словачке**. Ово одржавање ће обухватити кратку сервисну акцију у трајању од приближно **5 секунди**. Не очекује се застој, а све услуге би требало да остану у потпуности доступне. **Ово одржавање неће утицати на кориснике у Чешкој Републици и Словачкој.** Хвала вам на разумевању. Срдачан поздрав, **Дактела тим**.</p> ]]> Tue, 16 Dec 2025 21:00:00 +0000 https://status.daktela.com/maintenance/cmiwzgrsq0amvwpc85t352gr9 https://status.daktela.com/maintenance/cmiwzgrsq0amvwpc85t352gr9 Scheduled Maintenance of Daktela Cloud Infrastructure Type: Maintenance Duration: 1 hour Affected Components: , Daktela Cloud-Hosted Solution, CZ Voice Services, SK Voice services, CZ SMS Services, Daktela cloud solution → Dec 9, 21:00:01 GMT+0 - Identifikovano - Popravka je sada u toku Dec 9, 22:00:00 GMT+0 - Završeno - Popravka je uspesno završena Dec 9, 21:00:00 GMT+0 - Identifikovano - **Dear Customers,** We would like to inform you that on **09.12.2025 from 22:00 to 23:00 CET** we will perform scheduled maintenance on our cloud infrastructure **located and used within the Czech Republic and Slovakia**. This maintenance will include a brief service action lasting approximately **5 seconds**. No downtime is expected, and all services should remain fully available. **This maintenance will affect only customers in the Czech Republic and Slovakia.** Thank you for your understanding. Best regards, **Daktela Team** Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Popravka je sada u toku.</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Popravka je uspesno završena.</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - **Dear Customers,** We would like to inform you that on **09.12.2025 from 22:00 to 23:00 CET** we will perform scheduled maintenance on our cloud infrastructure **located and used within the Czech Republic and Slovakia**. This maintenance will include a brief service action lasting approximately **5 seconds**. No downtime is expected, and all services should remain fully available. **This maintenance will affect only customers in the Czech Republic and Slovakia.** Thank you for your understanding. Best regards, **Daktela Team**.</p> ]]> Tue, 9 Dec 2025 21:00:00 +0000 https://status.daktela.com/maintenance/cmix06c220b1fd37onw47d5q1 https://status.daktela.com/maintenance/cmix06c220b1fd37onw47d5q1 Infrastructure problem with AI services Type: Incident Duration: 4 hours and 59 minutes Affected Components: Daktela Cloud-Hosted Solution, , Daktela cloud solution → Dec 2, 15:36:26 GMT+0 - Istražuje se - The incident has unfortunately reoccurred. We are investigating the root cause. Dec 2, 16:08:01 GMT+0 - Nadgledanje - We implemented a fix and are currently monitoring the result. Dec 2, 16:29:05 GMT+0 - Rešeno - This incident has been resolved. Dec 2, 11:30:29 GMT+0 - Istražuje se - We are currently experiencing global issues with AI services. We are investigating the root cause. Dec 2, 13:10:31 GMT+0 - Identifikovano - We have located the source of the issue and we are working on a fix for this incident. Dec 2, 14:51:28 GMT+0 - Nadgledanje - We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation. Dec 2, 15:11:17 GMT+0 - Rešeno - This incident has been resolved. Type: Incident

Duration: 4 hours and 59 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:36:26</var> GMT+0</small><br><strong>Istražuje se</strong> - The incident has unfortunately reoccurred. We are investigating the root cause..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>16:08:01</var> GMT+0</small><br><strong>Nadgledanje</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>16:29:05</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>11:30:29</var> GMT+0</small><br><strong>Istražuje se</strong> - We are currently experiencing global issues with AI services. We are investigating the root cause. .</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>13:10:31</var> GMT+0</small><br><strong>Identifikovano</strong> - We have located the source of the issue and we are working on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>14:51:28</var> GMT+0</small><br><strong>Nadgledanje</strong> - We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:11:17</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved..</p> ]]> Tue, 2 Dec 2025 11:30:29 +0000 https://status.daktela.com/incident/cmiokkaby007hm9eg97r4kri5 https://status.daktela.com/incident/cmiokkaby007hm9eg97r4kri5 Calls on our Slovak mobile numbers not working Type: Incident Duration: 1 hour and 20 minutes Affected Components: SK Voice services Oct 30, 15:30:00 GMT+0 - Istražuje se - We have logged an issue regarding an inability to make or receive phone calls on our Slovak mobile numbers. We are investigating the cause with our vendor. Oct 30, 16:50:00 GMT+0 - Rešeno - Issue was resolved on our vendor's side Type: Incident

Duration: 1 hour and 20 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Istražuje se</strong> - We have logged an issue regarding an inability to make or receive phone calls on our Slovak mobile numbers. We are investigating the cause with our vendor..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>16:50:00</var> GMT+0</small><br><strong>Rešeno</strong> - Issue was resolved on our vendor's side.</p> ]]> Thu, 30 Oct 2025 15:30:00 +0000 https://status.daktela.com/incident/cmhdmh7xe00ju7jbpdscawgso https://status.daktela.com/incident/cmhdmh7xe00ju7jbpdscawgso Integration of Service MS Azure Type: Incident Duration: 7 hours and 25 minutes Affected Components: Other 3rd party services Oct 30, 00:05:00 GMT+0 - Rešeno - Овај инцидент је решен. Све услуге компаније Microsoft су враћене унапред. Пријављивање путем SSO-а би требало поново да буде доступно. Oct 29, 16:40:00 GMT+0 - Istražuje se - Регистровали смо инцидент са глобалним MS Azure сервисима. Oct 29, 17:00:00 GMT+0 - Identifikovano - Овај инцидент је утицао на могућност коришћења интеграције са Мајкрософтовим услугама, посебно на методе SSO верификације, које не функционишу. Oct 29, 17:30:00 GMT+0 - Nadgledanje - Пратимо ситуацију и чекамо да Мајкрософтов тим поново покрене услугу. У међувремену, наши корисници могу директно да провере статус Мајкрософтових услуга на <https://azure.status.microsoft.com/>. Oct 29, 19:00:00 GMT+0 - Nadgledanje - Мајкрософтов тим и даље ради на обнављању услуге. Неки корисници Дактеле могу и даље имати проблема са верификацијом пријаве путем SSO-а. Type: Incident

Duration: 7 hours and 25 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>00:05:00</var> GMT+0</small><br><strong>Rešeno</strong> - Овај инцидент је решен. Све услуге компаније Microsoft су враћене унапред. Пријављивање путем SSO-а би требало поново да буде доступно..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>16:40:00</var> GMT+0</small><br><strong>Istražuje se</strong> - Регистровали смо инцидент са глобалним MS Azure сервисима..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Овај инцидент је утицао на могућност коришћења интеграције са Мајкрософтовим услугама, посебно на методе SSO верификације, које не функционишу..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Nadgledanje</strong> - Пратимо ситуацију и чекамо да Мајкрософтов тим поново покрене услугу. У међувремену, наши корисници могу директно да провере статус Мајкрософтових услуга на <https://azure.status.microsoft.com/>..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Nadgledanje</strong> - Мајкрософтов тим и даље ради на обнављању услуге. Неки корисници Дактеле могу и даље имати проблема са верификацијом пријаве путем SSO-а..</p> ]]> Wed, 29 Oct 2025 16:40:00 +0000 https://status.daktela.com/incident/cmhcd8kwi00hibyxatt7qxoen https://status.daktela.com/incident/cmhcd8kwi00hibyxatt7qxoen Прекид гласовних услуга за Дактелу Чешка Type: Incident Duration: 15 minutes Affected Components: CZ Voice Services, International Voice Services Oct 16, 08:40:00 GMT+0 - Istražuje se - Пријавили смо проблем у вези са немогућношћу упућивања или примања телефонских позива. Истражујемо узрок. Oct 16, 08:45:00 GMT+0 - Identifikovano - Идентификовали смо проблем са партнерским оператером гласовних услуга и пријавили га њиховом Центру за мрежне операције (NOC). Oct 16, 08:50:00 GMT+0 - Nadgledanje - Ангажовани смо са партнерским оператером гласовних услуга како бисмо решили овај инцидент. Oct 16, 08:55:00 GMT+0 - Rešeno - Гласовни партнер је решио проблем и ми настављамо да пратимо исход. Чекамо њихову потпуну изјаву о узроцима прекида. Type: Incident

Duration: 15 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>08:40:00</var> GMT+0</small><br><strong>Istražuje se</strong> - Пријавили смо проблем у вези са немогућношћу упућивања или примања телефонских позива. Истражујемо узрок..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>08:45:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Идентификовали смо проблем са партнерским оператером гласовних услуга и пријавили га њиховом Центру за мрежне операције (NOC)..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>08:50:00</var> GMT+0</small><br><strong>Nadgledanje</strong> - Ангажовани смо са партнерским оператером гласовних услуга како бисмо решили овај инцидент..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>08:55:00</var> GMT+0</small><br><strong>Rešeno</strong> - Гласовни партнер је решио проблем и ми настављамо да пратимо исход. Чекамо њихову потпуну изјаву о узроцима прекида..</p> ]]> Thu, 16 Oct 2025 08:40:00 +0000 https://status.daktela.com/incident/cmgt8uqaz00eo12rqp4wi3tqm https://status.daktela.com/incident/cmgt8uqaz00eo12rqp4wi3tqm Partial degradation of call connections Type: Incident Duration: 1 hour and 31 minutes Affected Components: HU Voice Services Oct 7, 07:59:00 GMT+0 - Istražuje se - We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether. Oct 7, 08:15:00 GMT+0 - Identifikovano - We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them. Oct 7, 09:00:00 GMT+0 - Nadgledanje - We are engaged with the upstream carrier to fix this incident. Oct 7, 09:15:00 GMT+0 - Nadgledanje - The upstream carrier has fixed the issue and is currently monitoring the results. Oct 7, 09:30:00 GMT+0 - Rešeno - The upstream voice carrier resolved this incident by applying a permanent fix to their Call Manager for originating outbound calls. Type: Incident

Duration: 1 hour and 31 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>07:59:00</var> GMT+0</small><br><strong>Istražuje se</strong> - We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:15:00</var> GMT+0</small><br><strong>Identifikovano</strong> - We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Nadgledanje</strong> - We are engaged with the upstream carrier to fix this incident..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:15:00</var> GMT+0</small><br><strong>Nadgledanje</strong> - The upstream carrier has fixed the issue and is currently monitoring the results..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Rešeno</strong> - The upstream voice carrier resolved this incident by applying a permanent fix to their Call Manager for originating outbound calls..</p> ]]> Tue, 7 Oct 2025 07:59:00 +0000 https://status.daktela.com/incident/cmggdp5ck014vx51ukrwc7dkg https://status.daktela.com/incident/cmggdp5ck014vx51ukrwc7dkg Partial degradation of call connections Type: Incident Duration: 1 hour and 25 minutes Affected Components: Adria Voice Services, UK Voice Services, HU Voice Services, RO Voice Services, International Voice Services, PL Voice Services Oct 6, 13:05:00 GMT+0 - Istražuje se - We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether. Oct 6, 13:35:00 GMT+0 - Identifikovano - We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them. Oct 6, 14:15:00 GMT+0 - Nadgledanje - The upstream carrier has identified the issue on their end. It appears that the problem was with the interconnection to one of the mobile network providers. Oct 6, 14:30:00 GMT+0 - Rešeno - This incident has been resolved. Type: Incident

Duration: 1 hour and 25 minutes

Affected Components: , , , , ,

<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:05:00</var> GMT+0</small><br><strong>Istražuje se</strong> - We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:35:00</var> GMT+0</small><br><strong>Identifikovano</strong> - We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them. .</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>14:15:00</var> GMT+0</small><br><strong>Nadgledanje</strong> - The upstream carrier has identified the issue on their end. It appears that the problem was with the interconnection to one of the mobile network providers..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved..</p> ]]> Mon, 6 Oct 2025 13:05:00 +0000 https://status.daktela.com/incident/cmgf75mm9017s95wozznmkxuh https://status.daktela.com/incident/cmgf75mm9017s95wozznmkxuh Emergency Maintenance of Cloud Infrastructure Type: Maintenance Duration: 1 hour Affected Components: , Daktela Cloud-Hosted Solution, Daktela cloud solution → Sep 27, 21:30:00 GMT+0 - Identifikovano - Поштовани корисници, Обавештавамо вас да ћемо 27.09.2025. од 23:30 CEST до 28.09.2025. 00:30 CEST извршити хитно одржавање наше клауд инфраструктуре. Ово одржавање је неопходно ради ажурирања софтвера Дактела платформе за виртуелизацију. Планирани радови могу проузроковати кратку привремену недоступност неких услуга. Хвала вам на разумевању и стрпљењу. Срдачан поздрав, Дактела тим Sep 27, 21:30:01 GMT+0 - Identifikovano - Popravka je sada u toku Sep 27, 22:30:00 GMT+0 - Završeno - Popravka je uspesno završena Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Поштовани корисници, Обавештавамо вас да ћемо 27.09.2025. од 23:30 CEST до 28.09.2025. 00:30 CEST извршити хитно одржавање наше клауд инфраструктуре. Ово одржавање је неопходно ради ажурирања софтвера Дактела платформе за виртуелизацију. Планирани радови могу проузроковати кратку привремену недоступност неких услуга. Хвала вам на разумевању и стрпљењу. Срдачан поздрав, Дактела тим.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>21:30:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Popravka je sada u toku.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Završeno</strong> - Popravka je uspesno završena.</p> ]]> Sat, 27 Sep 2025 21:30:00 +0000 https://status.daktela.com/maintenance/cmfv1zj4y00lktsbrlp4nlzp9 https://status.daktela.com/maintenance/cmfv1zj4y00lktsbrlp4nlzp9 Emergency Maintenance of Cloud Infrastructure Type: Maintenance Duration: 1 hour Affected Components: , Daktela Cloud-Hosted Solution, Daktela cloud solution → Sep 25, 21:30:00 GMT+0 - Identifikovano - Поштовани корисници, Обавештавамо вас да ћемо 25.09.2025. од 23:30 CEST до 26.09.2025. 00:30 CEST извршити хитно одржавање наше клауд инфраструктуре. Ово одржавање је неопходно ради ажурирања софтвера Дактела платформе за виртуелизацију. Планирани радови могу проузроковати кратку привремену недоступност неких услуга. Хвала вам на разумевању и стрпљењу. Дактела тим Sep 25, 22:30:00 GMT+0 - Završeno - Popravka je uspesno završena Sep 25, 21:30:01 GMT+0 - Identifikovano - Popravka je sada u toku Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Поштовани корисници, Обавештавамо вас да ћемо 25.09.2025. од 23:30 CEST до 26.09.2025. 00:30 CEST извршити хитно одржавање наше клауд инфраструктуре. Ово одржавање је неопходно ради ажурирања софтвера Дактела платформе за виртуелизацију. Планирани радови могу проузроковати кратку привремену недоступност неких услуга. Хвала вам на разумевању и стрпљењу. Дактела тим.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Završeno</strong> - Popravka je uspesno završena.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>21:30:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Popravka je sada u toku.</p> ]]> Thu, 25 Sep 2025 21:30:00 +0000 https://status.daktela.com/maintenance/cmfv1q0cj00kyfdckguldlwnq https://status.daktela.com/maintenance/cmfv1q0cj00kyfdckguldlwnq Scheduled maintenance of our Voice Infrastructure. Type: Maintenance Duration: 30 minutes Affected Components: International Voice Services, CZ Voice Services, Adria Voice Services, SK Voice services, HU Voice Services, , UK Voice Services, PL Voice Services, RO Voice Services, Voice Services → Sep 18, 21:30:00 GMT+0 - Identifikovano - Поштовани купци, Желели бисмо да вас обавестимо о планираном одржавању наше гласовне инфраструктуре. Датум одржавања: 18\. 09\. 2025. Временски прозор: 23:30 - 23:59 CEST Процењено трајање: 30 минута Не очекују се прекиди у раду током овог одржавања. Међутим, због природе промена на мрежној инфраструктури, оно је формално класификовано као потенцијално ризично. Предузимамо све неопходне мере предострожности како бисмо осигурали непрекидно пружање услуга. Ако имате било каквих питања или недоумица, слободно контактирајте наш тим за подршку. Хвала вам на стрпљењу и разумевању. С поштовањем, Тим Дактела Sep 18, 21:30:01 GMT+0 - Identifikovano - Popravka je sada u toku Sep 18, 22:00:00 GMT+0 - Završeno - Popravka je uspesno završena Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , ,

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Поштовани купци, Желели бисмо да вас обавестимо о планираном одржавању наше гласовне инфраструктуре. Датум одржавања: 18\. 09\. 2025. Временски прозор: 23:30 - 23:59 CEST Процењено трајање: 30 минута Не очекују се прекиди у раду током овог одржавања. Међутим, због природе промена на мрежној инфраструктури, оно је формално класификовано као потенцијално ризично. Предузимамо све неопходне мере предострожности како бисмо осигурали непрекидно пружање услуга. Ако имате било каквих питања или недоумица, слободно контактирајте наш тим за подршку. Хвала вам на стрпљењу и разумевању. С поштовањем, Тим Дактела.</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>21:30:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Popravka je sada u toku.</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Popravka je uspesno završena.</p> ]]> Thu, 18 Sep 2025 21:30:00 +0000 https://status.daktela.com/maintenance/cmf585mwq000yxr13bgbwjjtq https://status.daktela.com/maintenance/cmf585mwq000yxr13bgbwjjtq Problem with SMS on the side of one of our suppliers Type: Incident Affected Components: , CZ SMS Services, SMS → Aug 28, 10:45:00 GMT+0 - Rešeno - SMS connectors are fully functional Type: Incident

Affected Components: ,

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>10:45:00</var> GMT+0</small><br><strong>Rešeno</strong> - SMS connectors are fully functional.</p> ]]> Thu, 28 Aug 2025 10:45:00 +0000 https://status.daktela.com/incident/cmevc610x000gzl1n4kbkkae9 https://status.daktela.com/incident/cmevc610x000gzl1n4kbkkae9 Issues with SMS and social media integration Type: Incident Affected Components: , Other 3rd party services, Viber, HU SMS services, PL SMS Services, RO SMS Services, International SMS Services, Adria SMS Services, CZ SMS Services, Instagram, Facebook Messenger, WhatsApp, , 3rd parties services (integrations) → SMS → Aug 25, 10:30:00 GMT+0 - Rešeno - This incident has been resolved. Aug 25, 09:30:18 GMT+0 - Istražuje se - Поштовани корисници, Од 12:00 часова по средњоевропском времену, примећујемо смањен квалитет услуге за СМС поруке и интеграцију друштвених медија у свим регионима. Активно истражујемо проблем и пратимо ситуацију. Извињавамо се због непријатности и хвала вам на разумевању. Срдачан поздрав, Тим Дактела Type: Incident

Affected Components: , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>09:30:18</var> GMT+0</small><br><strong>Istražuje se</strong> - Поштовани корисници, Од 12:00 часова по средњоевропском времену, примећујемо смањен квалитет услуге за СМС поруке и интеграцију друштвених медија у свим регионима. Активно истражујемо проблем и пратимо ситуацију. Извињавамо се због непријатности и хвала вам на разумевању. Срдачан поздрав, Тим Дактела.</p> ]]> Mon, 25 Aug 2025 09:30:18 +0000 https://status.daktela.com/incident/cmeqzglcn0002127b8mwih0ok https://status.daktela.com/incident/cmeqzglcn0002127b8mwih0ok We experienced a partial outage of voice services in Hungary Type: Incident Duration: 1 hour and 44 minutes Affected Components: HU Voice Services Aug 5, 11:58:36 GMT+0 - Nadgledanje - The provider has implemented changes to their infrastructure, and services are expected to be restored. We are currently verifying the resolution. Aug 5, 10:30:48 GMT+0 - Istražuje se - We experienced a partial outage of voice services. We are investigating the problem with our provider. Aug 5, 12:14:39 GMT+0 - Rešeno - The resolution has been verified and confirmed. All affected services have been restored and are operating as expected. Type: Incident

Duration: 1 hour and 44 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>11:58:36</var> GMT+0</small><br><strong>Nadgledanje</strong> - The provider has implemented changes to their infrastructure, and services are expected to be restored. We are currently verifying the resolution..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:30:48</var> GMT+0</small><br><strong>Istražuje se</strong> - We experienced a partial outage of voice services. We are investigating the problem with our provider..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>12:14:39</var> GMT+0</small><br><strong>Rešeno</strong> - The resolution has been verified and confirmed. All affected services have been restored and are operating as expected..</p> ]]> Tue, 5 Aug 2025 10:30:48 +0000 https://status.daktela.com/incident/cmdygs4jl00vkiojczu41cp8n https://status.daktela.com/incident/cmdygs4jl00vkiojczu41cp8n Тренутно имамо делимични прекид гласовних услуга са нашим мађарским оператером. Type: Incident Duration: 1 hour Affected Components: HU Voice Services Aug 5, 10:00:00 GMT+0 - Nadgledanje - Провајдер је прекорачио ограничења и предузео мере како би спречио понављање ситуације. Позиви тренутно функционишу као и обично, а ми пратимо ситуацију. Aug 5, 09:30:00 GMT+0 - Identifikovano - Our provider has identified some limitations on calls originating. They temporarily exceed the limits required for us to restore the connection. Meanwhile, we are searching for the root cause. Aug 5, 10:10:00 GMT+0 - Rešeno - This incident has now been resolved, and we have confirmed with the customer that voice services are working. Aug 5, 09:10:00 GMT+0 - Istražuje se - We experienced a partial outage of voice services. This appears to be connected to a problem that has already been resolved. We are investigating the problem with our provider. Type: Incident

Duration: 1 hour

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Nadgledanje</strong> - Провајдер је прекорачио ограничења и предузео мере како би спречио понављање ситуације. Позиви тренутно функционишу као и обично, а ми пратимо ситуацију..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Our provider has identified some limitations on calls originating. They temporarily exceed the limits required for us to restore the connection. Meanwhile, we are searching for the root cause..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:10:00</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has now been resolved, and we have confirmed with the customer that voice services are working..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>09:10:00</var> GMT+0</small><br><strong>Istražuje se</strong> - We experienced a partial outage of voice services. This appears to be connected to a problem that has already been resolved. We are investigating the problem with our provider..</p> ]]> Tue, 5 Aug 2025 09:10:00 +0000 https://status.daktela.com/incident/cmdycp6dn03yv2tefnpug1awi https://status.daktela.com/incident/cmdycp6dn03yv2tefnpug1awi Делимични прекид мрежне везе са Дактела облаком у Мађарској Type: Incident Duration: 1 hour and 8 minutes Affected Components: Daktela Cloud-Hosted Solution Aug 4, 10:15:00 GMT+0 - Identifikovano - We have identified that the issue appears to lie with the network service provider, Cloudflare, and its interconnection with other ISPs. Cloudflare is currently working to find a solution. Aug 4, 10:55:00 GMT+0 - Rešeno - Инцидент је сада решен. Након праћења, утврђено је да проблем више није присутан и да је рад враћен у нормалу. Aug 4, 10:40:00 GMT+0 - Nadgledanje - Провајдер услуга, Cloudflare, наводи да је проблем идентификован и да се спроводи решење. Већина корисника Daktela-е у Мађарској би сада требало да буде у могућности да приступи својим услугама. Настављамо да пратимо ситуацију. Aug 4, 09:47:00 GMT+0 - Istražuje se - Тренутно доживљавамо делимично погоршање квалитета повезивања за наше кориснике у Мађарској. Везе могу прекидати или им временски истећи. Type: Incident

Duration: 1 hour and 8 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:15:00</var> GMT+0</small><br><strong>Identifikovano</strong> - We have identified that the issue appears to lie with the network service provider, Cloudflare, and its interconnection with other ISPs. Cloudflare is currently working to find a solution..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:55:00</var> GMT+0</small><br><strong>Rešeno</strong> - Инцидент је сада решен. Након праћења, утврђено је да проблем више није присутан и да је рад враћен у нормалу..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:40:00</var> GMT+0</small><br><strong>Nadgledanje</strong> - Провајдер услуга, Cloudflare, наводи да је проблем идентификован и да се спроводи решење. Већина корисника Daktela-е у Мађарској би сада требало да буде у могућности да приступи својим услугама. Настављамо да пратимо ситуацију..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>09:47:00</var> GMT+0</small><br><strong>Istražuje se</strong> - Тренутно доживљавамо делимично погоршање квалитета повезивања за наше кориснике у Мађарској. Везе могу прекидати или им временски истећи..</p> ]]> Mon, 4 Aug 2025 09:47:00 +0000 https://status.daktela.com/incident/cmdwyqver000rgajtm7bkrsqn https://status.daktela.com/incident/cmdwyqver000rgajtm7bkrsqn Scheduled maintenance of our Voice Infrastructure in Slovakia Type: Maintenance Duration: 1 hour Affected Components: SK Voice services Aug 2, 01:00:00 GMT+0 - Završeno - Popravka je uspesno završena Aug 2, 00:00:01 GMT+0 - Identifikovano - Popravka je sada u toku Aug 2, 00:00:00 GMT+0 - Identifikovano - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the Slovak data center. Maintenance date: 2025-08-02 02:00:00 CET(CEST) Time span: 2025-08-02 03:00:00 CET(CEST) Estimated duration: 20 minutes Although we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last 20 minutes during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Popravka je uspesno završena.</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Popravka je sada u toku.</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the Slovak data center. Maintenance date: 2025-08-02 02:00:00 CET(CEST) Time span: 2025-08-02 03:00:00 CET(CEST) Estimated duration: 20 minutes Although we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last 20 minutes during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.</p> ]]> Sat, 2 Aug 2025 00:00:00 +0000 https://status.daktela.com/maintenance/cmdiuydpb007nm35juzvkpnt6 https://status.daktela.com/maintenance/cmdiuydpb007nm35juzvkpnt6 Degraded voice service quality in the Czech Republic Type: Incident Duration: 39 minutes Affected Components: CZ Voice Services Jul 14, 09:37:10 GMT+0 - Rešeno - **It has been confirmed that all services are fully operational.** Jul 14, 09:07:25 GMT+0 - Nadgledanje - Partner has confirmed the bug has been fixed, problems should not occur anymore, we are monitoring the status Jul 14, 08:15:00 GMT+0 - Istražuje se - Dear customers, Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers. The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner. We are actively working with the provider to resolve the issue. There is currently no estimated time to resolution. We apologize for the inconvenience and thank you for your understanding. Kind regards, The Daktela Team Type: Incident

Duration: 39 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>09:37:10</var> GMT+0</small><br><strong>Rešeno</strong> - **It has been confirmed that all services are fully operational.**.</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>09:07:25</var> GMT+0</small><br><strong>Nadgledanje</strong> - Partner has confirmed the bug has been fixed, problems should not occur anymore, we are monitoring the status.</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>08:15:00</var> GMT+0</small><br><strong>Istražuje se</strong> - Dear customers, Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers. The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner. We are actively working with the provider to resolve the issue. There is currently no estimated time to resolution. We apologize for the inconvenience and thank you for your understanding. Kind regards, The Daktela Team.</p> ]]> Mon, 14 Jul 2025 08:15:00 +0000 https://status.daktela.com/incident/cmd2vfnnq00dcll99xgywhefv https://status.daktela.com/incident/cmd2vfnnq00dcll99xgywhefv Outage of the Hungarian voice service Type: Incident Affected Components: HU Voice Services Jul 11, 16:41:00 GMT+0 - Identifikovano - We have identified an issue with our voice provider. They are now investigating the problem. Jul 11, 16:08:00 GMT+0 - Istražuje se - We are currently experiencing a voice service outage in Hungary. We are investigating the cause. Jul 11, 17:44:00 GMT+0 - Rešeno - Our provider has confirmed the issue is resolved on their end. All services are now functional. We will continue to monitor the situation. Jul 11, 18:02:28 GMT+0 - Postmortem - We have verified that all services are now fully functional. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>16:41:00</var> GMT+0</small><br><strong>Identifikovano</strong> - We have identified an issue with our voice provider. They are now investigating the problem..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>16:08:00</var> GMT+0</small><br><strong>Istražuje se</strong> - We are currently experiencing a voice service outage in Hungary. We are investigating the cause..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>17:44:00</var> GMT+0</small><br><strong>Rešeno</strong> - Our provider has confirmed the issue is resolved on their end. All services are now functional. We will continue to monitor the situation..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>18:02:28</var> GMT+0</small><br><strong>Postmortem</strong> - We have verified that all services are now fully functional..</p> ]]> Fri, 11 Jul 2025 16:08:00 +0000 https://status.daktela.com/incident/cmcz2phw500a5dks1ur48aq3a https://status.daktela.com/incident/cmcz2phw500a5dks1ur48aq3a Хитно одржавање мрежне инфраструктуре Daktela платформе Type: Maintenance Duration: 1 hour Affected Components: International Voice Services, , CZ Voice Services, Adria Voice Services, , UK Voice Services, SK Voice services, PL Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, RO Voice Services, Voice Services → Daktela cloud solution → Jun 24, 22:00:00 GMT+0 - Završeno - Popravka je uspesno završena Jun 24, 21:00:00 GMT+0 - Identifikovano - **Поштовани корисници,** желимо да вас обавестимо о ванредној интервенцији на инфраструктури Daktela DNS платформе. * **Датум интервенције:** 24\. јун 2025. * **Време:** 23:00 – 00:00 CEST * **Предвиђено трајање:** 1 минут Ова интервенција је потребна ради обезбеђења безбедности и стабилности платформе. У току овог периода могућ је појава неких кратких прекида у гласовним услугама, који трају само неколико секунди. Хвала вам на разумевању и стрпљењу. **Срдачно,** **Тим Daktela** Jun 24, 21:00:01 GMT+0 - Identifikovano - Popravka je sada u toku Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Popravka je uspesno završena.</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - **Поштовани корисници,** желимо да вас обавестимо о ванредној интервенцији на инфраструктури Daktela DNS платформе. * **Датум интервенције:** 24\. јун 2025. * **Време:** 23:00 – 00:00 CEST * **Предвиђено трајање:** 1 минут Ова интервенција је потребна ради обезбеђења безбедности и стабилности платформе. У току овог периода могућ је појава неких кратких прекида у гласовним услугама, који трају само неколико секунди. Хвала вам на разумевању и стрпљењу. **Срдачно,** **Тим Daktela**.</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Popravka je sada u toku.</p> ]]> Tue, 24 Jun 2025 21:00:00 +0000 https://status.daktela.com/maintenance/cmc9714h6001evjurqpjnodx3 https://status.daktela.com/maintenance/cmc9714h6001evjurqpjnodx3 Scheduled maintenance of our Voice Infrastructure. Type: Maintenance Duration: 45 minutes Affected Components: UK Voice Services, CZ Voice Services, SK Voice services, PL Voice Services, HU Voice Services, RO Voice Services, Adria Voice Services, International Voice Services Jun 18, 22:00:00 GMT+0 - Završeno - Popravka je uspesno završena Jun 18, 21:15:01 GMT+0 - Identifikovano - Popravka je sada u toku Jun 18, 21:15:00 GMT+0 - Identifikovano - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the data center. Maintenance date: 18.6.2025 Time span: 23:10 - 23:45 Estimated duration: 30 - 40 min. Although we do not anticipate any significant disruption to service, maintenance may still be considered a risk and we may experience some disconnection in calls. We will try to minimise any inconvenience and expect the maintenance itself to last 30 minutes. During the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team Type: Maintenance

Duration: 45 minutes

Affected Components: , , , , , , ,

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Popravka je uspesno završena.</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>21:15:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Popravka je sada u toku.</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>21:15:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the data center. Maintenance date: 18.6.2025 Time span: 23:10 - 23:45 Estimated duration: 30 - 40 min. Although we do not anticipate any significant disruption to service, maintenance may still be considered a risk and we may experience some disconnection in calls. We will try to minimise any inconvenience and expect the maintenance itself to last 30 minutes. During the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.</p> ]]> Wed, 18 Jun 2025 21:15:00 +0000 https://status.daktela.com/maintenance/cmbgkia8o000myyueajtttmfv https://status.daktela.com/maintenance/cmbgkia8o000myyueajtttmfv Poor voice quality of calls on mobile numbers Type: Incident Duration: 3 hours and 30 minutes Affected Components: CZ Voice Services Jun 13, 22:45:00 GMT+0 - Rešeno - This incident has been resolved. Jun 13, 19:15:00 GMT+0 - Identifikovano - Part of calls on mobile numbers have poor quality. Our partner is working to solve the problem. Type: Incident

Duration: 3 hours and 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>22:45:00</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>19:15:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Part of calls on mobile numbers have poor quality. Our partner is working to solve the problem..</p> ]]> Fri, 13 Jun 2025 19:15:00 +0000 https://status.daktela.com/incident/cmbv9nbuy0002591qhkar6bsu https://status.daktela.com/incident/cmbv9nbuy0002591qhkar6bsu Outage of email queues with Gmail Type: Incident Duration: 2 hours and 24 minutes Affected Components: Gmail Jun 12, 18:32:00 GMT+0 - Istražuje se - We are currently investigating this incident. Jun 12, 18:55:00 GMT+0 - Nadgledanje - Issue seems to be resolved, we will continue monitoring this issue Jun 12, 20:55:37 GMT+0 - Rešeno - This incident has been resolved. Type: Incident

Duration: 2 hours and 24 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:32:00</var> GMT+0</small><br><strong>Istražuje se</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:55:00</var> GMT+0</small><br><strong>Nadgledanje</strong> - Issue seems to be resolved, we will continue monitoring this issue.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:55:37</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 18:32:00 +0000 https://status.daktela.com/incident/cmbtrzxne007h6didw9xrqona https://status.daktela.com/incident/cmbtrzxne007h6didw9xrqona Outage of calls to mobile number Type: Incident Duration: 4 hours and 30 minutes Affected Components: CZ Voice Services Jun 8, 04:30:00 GMT+0 - Identifikovano - Our provider is continuing to work on a fix for this incident. Jun 8, 09:00:00 GMT+0 - Rešeno - This incident has been resolved. Type: Incident

Duration: 4 hours and 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Our provider is continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved..</p> ]]> Sun, 8 Jun 2025 04:30:00 +0000 https://status.daktela.com/incident/cmbndjn4n003sirwsj1c0f87z https://status.daktela.com/incident/cmbndjn4n003sirwsj1c0f87z Global call drop Type: Incident Duration: 52 minutes Affected Components: , , , UK Voice Services, CZ Voice Services, SK Voice services, PL Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, RO Voice Services, Adria Voice Services, International Voice Services, CZ SMS Services, PL SMS Services, RO SMS Services, HU SMS services, International SMS Services, Adria SMS Services, Voice Services → SMS → Daktela cloud solution → Jun 5, 15:45:00 GMT+0 - Istražuje se - We are currently experiencing an outage of voice services. We are looking for more information. Jun 5, 16:17:38 GMT+0 - Nadgledanje - We implemented a fix and are currently monitoring the result. Jun 5, 16:37:06 GMT+0 - Rešeno - This incident has been resolved. Jun 5, 16:13:54 GMT+0 - Identifikovano - We have identified the root cause which was more allocated space during the service reload. This caused the disk space to be used up. We are working on a fix. Type: Incident

Duration: 52 minutes

Affected Components: , , , , , , , , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Istražuje se</strong> - We are currently experiencing an outage of voice services. We are looking for more information..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>16:17:38</var> GMT+0</small><br><strong>Nadgledanje</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>16:37:06</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>16:13:54</var> GMT+0</small><br><strong>Identifikovano</strong> - We have identified the root cause which was more allocated space during the service reload. This caused the disk space to be used up. We are working on a fix..</p> ]]> Thu, 5 Jun 2025 15:45:00 +0000 https://status.daktela.com/incident/cmbjkc4820010hvfpu615f8kb https://status.daktela.com/incident/cmbjkc4820010hvfpu615f8kb Partial outage of Daktela Internal services Type: Incident Duration: 20 minutes Affected Components: Viber, Instagram, , UK Voice Services, CZ Voice Services, SK Voice services, PL Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, RO Voice Services, Adria Voice Services, International Voice Services, CZ SMS Services, PL SMS Services, RO SMS Services, HU SMS services, International SMS Services, Adria SMS Services, Facebook Messenger, WhatsApp, Other 3rd party services, Microsoft 365, Gmail, 3rd parties e-mail services → May 27, 12:30:00 GMT+0 - Rešeno - This incident has been resolved. All services are fully operational. May 27, 12:10:00 GMT+0 - Istražuje se - After resolving the previous outage, we received reports from some customers that their Daktela instances and devices were not working. We have started investigating the issue immediately. May 27, 12:25:00 GMT+0 - Nadgledanje - Once the investigation was complete, the affected proxy service was restarted and the connection was gradually renewed for customers' devices. The ability to make and receive calls was restored. The engineers monitored the service for a while. May 27, 12:15:00 GMT+0 - Identifikovano - An internal investigation revealed that the issue lay with a proxy service used by some customers. This affected some customers' devices negatively. Type: Incident

Duration: 20 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved. All services are fully operational..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br><strong>Istražuje se</strong> - After resolving the previous outage, we received reports from some customers that their Daktela instances and devices were not working. We have started investigating the issue immediately..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:25:00</var> GMT+0</small><br><strong>Nadgledanje</strong> - Once the investigation was complete, the affected proxy service was restarted and the connection was gradually renewed for customers' devices. The ability to make and receive calls was restored. The engineers monitored the service for a while..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:15:00</var> GMT+0</small><br><strong>Identifikovano</strong> - An internal investigation revealed that the issue lay with a proxy service used by some customers. This affected some customers' devices negatively..</p> ]]> Tue, 27 May 2025 12:10:00 +0000 https://status.daktela.com/incident/cmb6jf9qq000tmqvrdaq0kk35 https://status.daktela.com/incident/cmb6jf9qq000tmqvrdaq0kk35 Outage of Daktela Cloud services Type: Incident Duration: 10 minutes Affected Components: Viber, Instagram, UK Voice Services, CZ Voice Services, SK Voice services, PL Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, RO Voice Services, Adria Voice Services, International Voice Services, CZ SMS Services, PL SMS Services, RO SMS Services, HU SMS services, International SMS Services, Adria SMS Services, Facebook Messenger, WhatsApp, Other 3rd party services, Microsoft 365, Gmail May 27, 11:56:00 GMT+0 - Istražuje se - We have received reports that the Daktela service is not working. We have started investigating the issue immediately. May 27, 12:06:00 GMT+0 - Rešeno - This incident has been resolved. May 27, 12:04:00 GMT+0 - Identifikovano - An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for customers. The affected DNS service has now been restarted. This has resulted in the service being fully renewed. May 27, 12:05:00 GMT+0 - Nadgledanje - The engineer monitored the service for a while. Type: Incident

Duration: 10 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>11:56:00</var> GMT+0</small><br><strong>Istražuje se</strong> - We have received reports that the Daktela service is not working. We have started investigating the issue immediately..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:06:00</var> GMT+0</small><br><strong>Rešeno</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:04:00</var> GMT+0</small><br><strong>Identifikovano</strong> - An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for customers. The affected DNS service has now been restarted. This has resulted in the service being fully renewed..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:05:00</var> GMT+0</small><br><strong>Nadgledanje</strong> - The engineer monitored the service for a while..</p> ]]> Tue, 27 May 2025 11:56:00 +0000 https://status.daktela.com/incident/cmb6ivije000hosrh304di6r0 https://status.daktela.com/incident/cmb6ivije000hosrh304di6r0 Partial outage of Daktela Cloud services Type: Incident Duration: 50 minutes Affected Components: Instagram, Viber, UK Voice Services, CZ Voice Services, SK Voice services, PL Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, RO Voice Services, Adria Voice Services, International Voice Services, CZ SMS Services, PL SMS Services, RO SMS Services, HU SMS services, International SMS Services, Adria SMS Services, Facebook Messenger, WhatsApp, Other 3rd party services, Microsoft 365, Gmail May 23, 05:30:00 GMT+0 - Rešeno - The affected DNS service has been restarted. This has resulted in the service being fully renewed. The DNS configuration and monitoring settings have been adjusted to help prevent this type of issue from happening again. The engineer monitored the service for a while. The incident has been resolved. May 23, 05:05:00 GMT+0 - Identifikovano - An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for some customers. May 23, 04:40:00 GMT+0 - Istražuje se - We have received reports that the Daktela service is not working. We have started investigating the issue immediately. Type: Incident

Duration: 50 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Rešeno</strong> - The affected DNS service has been restarted. This has resulted in the service being fully renewed. The DNS configuration and monitoring settings have been adjusted to help prevent this type of issue from happening again. The engineer monitored the service for a while. The incident has been resolved..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>05:05:00</var> GMT+0</small><br><strong>Identifikovano</strong> - An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for some customers..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>04:40:00</var> GMT+0</small><br><strong>Istražuje se</strong> - We have received reports that the Daktela service is not working. We have started investigating the issue immediately..</p> ]]> Fri, 23 May 2025 04:40:00 +0000 https://status.daktela.com/incident/cmb0qu2ou000mpulbcqie0dlh https://status.daktela.com/incident/cmb0qu2ou000mpulbcqie0dlh Scheduled maintenance of our Voice Infrastructure. Type: Maintenance Duration: 6 hours Affected Components: Adria Voice Services, HU Voice Services, UK Voice Services, CZ Voice Services, International Voice Services, SK Voice services, RO Voice Services, PL Voice Services May 13, 20:00:00 GMT+0 - Identifikovano - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the data center. Date and time: 13.5.2025 22:00:00 - 14.5.2025 Estimated duration of the outage (hh:mm:ss): 6:00:00 Reason of the outage: maintenance of the distribution point Although we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last 6 hours during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team May 13, 20:00:01 GMT+0 - Identifikovano - Popravka je sada u toku May 14, 02:00:00 GMT+0 - Završeno - Popravka je uspesno završena Type: Maintenance

Duration: 6 hours

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Dear Customers, We would like to inform you about the planned maintenance of our voice services in the data center. Date and time: 13.5.2025 22:00:00 - 14.5.2025 Estimated duration of the outage (hh:mm:ss): 6:00:00 Reason of the outage: maintenance of the distribution point Although we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last 6 hours during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Popravka je sada u toku.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Popravka je uspesno završena.</p> ]]> Tue, 13 May 2025 20:00:00 +0000 https://status.daktela.com/maintenance/cm9v6rr0x001k11fa31nss7g6 https://status.daktela.com/maintenance/cm9v6rr0x001k11fa31nss7g6 Scheduled maintenance of our Social Media. Type: Maintenance Duration: 20 hours Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber Mar 11, 09:00:01 GMT+0 - Identifikovano - Maintenance is now in progress Mar 12, 05:00:00 GMT+0 - Završeno - Maintenance has completed successfully Mar 11, 09:00:00 GMT+0 - Identifikovano - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience! Type: Maintenance

Duration: 20 hours

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.</p> ]]> Tue, 11 Mar 2025 09:00:00 +0000 https://status.daktela.com/maintenance/cm8495fcx009qjcqz325dgdob https://status.daktela.com/maintenance/cm8495fcx009qjcqz325dgdob Scheduled maintenance of our Social Media. Type: Maintenance Duration: 10 hours Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber Mar 6, 19:00:00 GMT+0 - Identifikovano - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience! Mar 7, 05:00:00 GMT+0 - Završeno - Maintenance has completed successfully Mar 6, 19:00:01 GMT+0 - Identifikovano - Maintenance is now in progress Type: Maintenance

Duration: 10 hours

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Maintenance is now in progress.</p> ]]> Thu, 6 Mar 2025 19:00:00 +0000 https://status.daktela.com/maintenance/cm7x8rei600177binexc9hk8y https://status.daktela.com/maintenance/cm7x8rei600177binexc9hk8y Scheduled maintenance of our Social Media. Type: Maintenance Duration: 10 hours Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber Mar 6, 05:00:00 GMT+0 - Završeno - Maintenance has completed successfully Mar 5, 19:00:00 GMT+0 - Identifikovano - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience! Mar 5, 19:00:01 GMT+0 - Identifikovano - Maintenance is now in progress Type: Maintenance

Duration: 10 hours

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Maintenance is now in progress.</p> ]]> Wed, 5 Mar 2025 19:00:00 +0000 https://status.daktela.com/maintenance/cm7uc95an001v2kuatjhk2n8e https://status.daktela.com/maintenance/cm7uc95an001v2kuatjhk2n8e Scheduled maintenance of our Social Media. Type: Maintenance Duration: 10 hours Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber Mar 4, 19:00:01 GMT+0 - Identifikovano - Maintenance is now in progress Mar 5, 05:00:00 GMT+0 - Završeno - Maintenance has completed successfully Mar 4, 19:00:00 GMT+0 - Identifikovano - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience! Type: Maintenance

Duration: 10 hours

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.</p> ]]> Tue, 4 Mar 2025 19:00:00 +0000 https://status.daktela.com/maintenance/cm7uc174b000emgfvymkn14mq https://status.daktela.com/maintenance/cm7uc174b000emgfvymkn14mq Scheduled maintenance of our Social Media. Type: Maintenance Duration: 10 hours Affected Components: Facebook Messenger, WhatsApp, Other 3rd party services, Instagram, Viber Mar 4, 05:00:00 GMT+0 - Završeno - Maintenance has completed successfully Mar 3, 19:00:00 GMT+0 - Identifikovano - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience! Mar 3, 19:00:01 GMT+0 - Identifikovano - Maintenance is now in progress Type: Maintenance

Duration: 10 hours

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. Thank you for your understanding and patience!.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Maintenance is now in progress.</p> ]]> Mon, 3 Mar 2025 19:00:00 +0000 https://status.daktela.com/maintenance/cm7t8924e0031v93soanemgdq https://status.daktela.com/maintenance/cm7t8924e0031v93soanemgdq Scheduled maintenance of our Social Media. Type: Maintenance Duration: 1 day and 12 hours Affected Components: Facebook Messenger, WhatsApp, Instagram Mar 1, 09:00:01 GMT+0 - Identifikovano - Maintenance is now in progress Mar 1, 09:00:00 GMT+0 - Identifikovano - This weekend, we plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. We will keep you informed about the progress and completion. Thank you for your understanding and patience! Mar 2, 21:00:00 GMT+0 - Završeno - Maintenance has completed successfully Type: Maintenance

Duration: 1 day and 12 hours

Affected Components: , ,

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - This weekend, we plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected. We will keep you informed about the progress and completion. Thank you for your understanding and patience!.</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Maintenance has completed successfully.</p> ]]> Sat, 1 Mar 2025 09:00:00 +0000 https://status.daktela.com/maintenance/cm7ltxpje0032c7z1jgavw1ns https://status.daktela.com/maintenance/cm7ltxpje0032c7z1jgavw1ns Scheduled maintenance of Daktela cloud infrastructure Type: Maintenance Duration: 1 hour Affected Components: Daktela Cloud-Hosted Solution Jan 25, 22:10:01 GMT+0 - Identifikovano - Maintenance is now in progress Jan 25, 23:10:00 GMT+0 - Završeno - Maintenance has completed successfully Jan 25, 22:10:00 GMT+0 - Identifikovano - Dear Customers, We would like to inform you that on 25\. 01\. 2025 from 23:10 CET to 26\. 01\. 2025 00:10 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you, Daktela team. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>22:10:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>23:10:00</var> GMT+0</small><br><strong>Završeno</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>22:10:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Dear Customers, We would like to inform you that on 25\. 01\. 2025 from 23:10 CET to 26\. 01\. 2025 00:10 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you, Daktela team..</p> ]]> Sat, 25 Jan 2025 22:10:00 +0000 https://status.daktela.com/maintenance/cm68e39d80015ax9gipt3sjln https://status.daktela.com/maintenance/cm68e39d80015ax9gipt3sjln Scheduled maintenance of Daktela cloud infrastructure Type: Maintenance Duration: 1 hour Affected Components: Daktela Cloud-Hosted Solution Jan 23, 22:10:01 GMT+0 - Identifikovano - Maintenance is now in progress Jan 23, 22:10:00 GMT+0 - Identifikovano - Dear Customers, We would like to inform you that on 23\. 01\. 2025 from 23:10 CET to 24\. 01\. 2025 00:10 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you, Daktela team. Jan 23, 23:10:00 GMT+0 - Završeno - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>22:10:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>22:10:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Dear Customers, We would like to inform you that on 23\. 01\. 2025 from 23:10 CET to 24\. 01\. 2025 00:10 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform. The scheduled work may cause a short temporary unavailability of some services. Thank you, Daktela team..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>23:10:00</var> GMT+0</small><br><strong>Završeno</strong> - Maintenance has completed successfully.</p> ]]> Thu, 23 Jan 2025 22:10:00 +0000 https://status.daktela.com/maintenance/cm60wypgi003ek750z5nb7btk https://status.daktela.com/maintenance/cm60wypgi003ek750z5nb7btk Emergency maintenance of Daktela voice infrastructure Type: Maintenance Duration: 30 minutes Affected Components: International Voice Services, SK Voice services, RO Voice Services, HU Voice Services, PL Voice Services, UK Voice Services, Adria Voice Services, CZ Voice Services Jan 19, 23:30:00 GMT+0 - Završeno - Maintenance has completed successfully Jan 19, 23:00:00 GMT+0 - Identifikovano - Dear customers. We would like to inform you that on 20\. 01\. 2025, between 00:00 and 00:30 CET, we will perform emergency maintenance on Daktela voice infrastructure. We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 60 seconds. We apologize for the inconvenience. Thank you, your Daktela team. Jan 19, 23:00:01 GMT+0 - Identifikovano - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , ,

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Završeno</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Dear customers. We would like to inform you that on 20\. 01\. 2025, between 00:00 and 00:30 CET, we will perform emergency maintenance on Daktela voice infrastructure. We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 60 seconds. We apologize for the inconvenience. Thank you, your Daktela team..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Maintenance is now in progress.</p> ]]> Sun, 19 Jan 2025 23:00:00 +0000 https://status.daktela.com/maintenance/cm63m6i03008kw9lniznjsyr9 https://status.daktela.com/maintenance/cm63m6i03008kw9lniznjsyr9 Emergency maintenance of Daktela voice infrastructure Type: Maintenance Duration: 30 minutes Affected Components: International Voice Services, SK Voice services, RO Voice Services, HU Voice Services, PL Voice Services, UK Voice Services, Adria Voice Services, CZ Voice Services Jan 18, 22:30:00 GMT+0 - Identifikovano - Dear customers. We would like to inform you that on 18\. 01\. 2025, between 23:30 and 23:59 CET, we will perform emergency maintenance on Daktela voice infrastructure. We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 60 seconds. We apologize for the inconvenience. Thank you, your Daktela team. Jan 18, 22:30:01 GMT+0 - Identifikovano - Maintenance is now in progress Jan 18, 23:00:00 GMT+0 - Završeno - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , ,

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Dear customers. We would like to inform you that on 18\. 01\. 2025, between 23:30 and 23:59 CET, we will perform emergency maintenance on Daktela voice infrastructure. We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 60 seconds. We apologize for the inconvenience. Thank you, your Daktela team..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>22:30:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Maintenance has completed successfully.</p> ]]> Sat, 18 Jan 2025 22:30:00 +0000 https://status.daktela.com/maintenance/cm60whvo0005k13rwd5aeejgz https://status.daktela.com/maintenance/cm60whvo0005k13rwd5aeejgz Scheduled maintenance of our Voice Infrastructure. Type: Maintenance Duration: 2 hours Affected Components: CZ Voice Services Jan 15, 01:00:01 GMT+0 - Identifikovano - Maintenance is now in progress Jan 15, 03:00:00 GMT+0 - Završeno - Maintenance has completed successfully Jan 15, 01:00:00 GMT+0 - Identifikovano - Dear Customers, We would like to inform you that our voice services in the Prague data center are being planned for maintenance. Date and time: 15.1.2025 02:00:00 - 15.1.2025 04:00:00 (GMT+1, 24-hour time format) Estimated duration of the outage (hh:mm:ss): 1:00:00 Reason of the outage: firmware upgrade of the network equipment Affected services: During the maintenance, all virtual mobile numbers will be inoperable. Maintenance will only be for CZ services, other countries will not be affected If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Završeno</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Dear Customers, We would like to inform you that our voice services in the Prague data center are being planned for maintenance. Date and time: 15.1.2025 02:00:00 - 15.1.2025 04:00:00 (GMT+1, 24-hour time format) Estimated duration of the outage (hh:mm:ss): 1:00:00 Reason of the outage: firmware upgrade of the network equipment Affected services: During the maintenance, all virtual mobile numbers will be inoperable. Maintenance will only be for CZ services, other countries will not be affected If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your patience and understanding. Sincerely, Daktela Team.</p> ]]> Wed, 15 Jan 2025 01:00:00 +0000 https://status.daktela.com/maintenance/cm5l2u7tz0004u7kdwnxte672 https://status.daktela.com/maintenance/cm5l2u7tz0004u7kdwnxte672 Emergency maintenance of Daktela voice infrastructure Type: Maintenance Duration: 20 minutes Affected Components: International Voice Services, SK Voice services, RO Voice Services, HU Voice Services, PL Voice Services, UK Voice Services, Adria Voice Services, CZ Voice Services Dec 2, 22:30:00 GMT+0 - Završeno - Maintenance has completed successfully Dec 2, 22:10:00 GMT+0 - Identifikovano - Dear customers. We would like to inform you that on 2\. 12\. 2024, between 23:10 and 23:30 CET, we will perform emergency maintenance on Daktela voice infrastructure. We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 30 seconds. We apologize for the inconvenience.Thank you, your Daktela team. Dec 2, 22:10:01 GMT+0 - Identifikovano - Maintenance is now in progress Type: Maintenance

Duration: 20 minutes

Affected Components: , , , , , , ,

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Završeno</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>22:10:00</var> GMT+0</small><br><strong>Identifikovano</strong> - Dear customers. We would like to inform you that on 2\. 12\. 2024, between 23:10 and 23:30 CET, we will perform emergency maintenance on Daktela voice infrastructure. We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 30 seconds. We apologize for the inconvenience.Thank you, your Daktela team..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>22:10:01</var> GMT+0</small><br><strong>Identifikovano</strong> - Maintenance is now in progress.</p> ]]> Mon, 2 Dec 2024 22:10:00 +0000 https://status.daktela.com/maintenance/cm47g6nos001oqh2cc5f7509a https://status.daktela.com/maintenance/cm47g6nos001oqh2cc5f7509a