Daktela - Notice history

Issue seems to be resolved, we will continue monitoring this issue

This incident has been resolved. All services are fully operational.

Once the investigation was complete, the affected proxy service was restarted and the connection was gradually renewed for customers' devices. The ability to make and receive calls was restored. The engineers monitored the service for a while.

An internal investigation revealed that the issue lay with a proxy service used by some customers. This affected some customers' devices negatively.

The engineer monitored the service for a while.

An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for customers.
The affected DNS service has now been restarted. This has resulted in the service being fully renewed.

The affected DNS service has been restarted. This has resulted in the service being fully renewed. The DNS configuration and monitoring settings have been adjusted to help prevent this type of issue from happening again. The engineer monitored the service for a while. The incident has been resolved.

An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for some customers.

Based on the observations from our technicians and partners, we can confirm that the service is now fully restored and stable. We are currently investigating the root cause of the block on our firewall.

The connection was established and the HU Voice service was renewed. We kept in touch with our partner and monitored the situation.

We have identified an issue between the system of our partner provider and our main infrastructure firewall. We have taken action to restore traffic from designated IP addresses.

The incident affecting calls via the main Daktela proxy server has been resolved. The root cause was high utilisation of hardware resources.

All services are now back online. We will continue monitoring the situation.