Notice history

Operational

11/2024

12/2024

01/2025

Operational

11/2024

12/2024

01/2025

11/2024

12/2024

01/2025

11/2024

12/2024

01/2025

11/2024

12/2024

01/2025

11/2024

12/2024

01/2025

11/2024

12/2024

01/2025

11/2024

12/2024

01/2025

11/2024

12/2024

01/2025

Operational

11/2024

12/2024

01/2025

11/2024

12/2024

01/2025

11/2024

12/2024

01/2025

11/2024

12/2024

01/2025

11/2024

12/2024

01/2025

11/2024

12/2024

01/2025

Operational

01/2025

Resolved
28. 1. 2025 at 15:48
Resolved
28. 1. 2025 at 15:48
After the release of the new software version on one of the SIP Proxy Cluster elements, there was a signalling failure concerning the porting database. 50% of calls were not connected correctly. This is due to a faulty load-balancing feature in the new SW release. Detail description you may find here

Scheduled maintenance of Daktela cloud infrastructure

Completed
25. 1. 2025 at 23:10
Completed
25. 1. 2025 at 23:10
Maintenance has completed successfully
In progress
25. 1. 2025 at 22:10
In progress
25. 1. 2025 at 22:10
Maintenance is now in progress
Planned
25. 1. 2025 at 22:10
Planned
25. 1. 2025 at 22:10
Dear Customers,
We would like to inform you that on 25. 01. 2025 from 23:10 CET to 26. 01. 2025 00:10 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform.
The scheduled work may cause a short temporary unavailability of some services.
Thank you,
Daktela team.

Scheduled maintenance of Daktela cloud infrastructure

Completed
23. 1. 2025 at 23:10
Completed
23. 1. 2025 at 23:10
Maintenance has completed successfully
In progress
23. 1. 2025 at 22:10
In progress
23. 1. 2025 at 22:10
Maintenance is now in progress
Planned
23. 1. 2025 at 22:10
Planned
23. 1. 2025 at 22:10
Dear Customers,
We would like to inform you that on 23. 01. 2025 from 23:10 CET to 24. 01. 2025 00:10 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform.
The scheduled work may cause a short temporary unavailability of some services.
Thank you,
Daktela team.

Emergency maintenance of Daktela voice infrastructure

Completed
19. 1. 2025 at 23:30
Completed
19. 1. 2025 at 23:30
Maintenance has completed successfully
In progress
19. 1. 2025 at 23:00
In progress
19. 1. 2025 at 23:00
Maintenance is now in progress
Planned
19. 1. 2025 at 23:00
Planned
19. 1. 2025 at 23:00
Dear customers.
We would like to inform you that on 20. 01. 2025, between 00:00 and 00:30 CET, we will perform emergency maintenance on Daktela voice infrastructure.
We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 60 seconds. We apologize for the inconvenience.
Thank you, your Daktela team.

Emergency maintenance of Daktela voice infrastructure

Completed
18. 1. 2025 at 23:00
Completed
18. 1. 2025 at 23:00
Maintenance has completed successfully
In progress
18. 1. 2025 at 22:30
In progress
18. 1. 2025 at 22:30
Maintenance is now in progress
Planned
18. 1. 2025 at 22:30
Planned
18. 1. 2025 at 22:30
Dear customers.
We would like to inform you that on 18. 01. 2025, between 23:30 and 23:59 CET, we will perform emergency maintenance on Daktela voice infrastructure.
We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 60 seconds. We apologize for the inconvenience.
Thank you, your Daktela team.

12/2024

Update
12. 12. 2024 at 14:27
Update
12. 12. 2024 at 14:27
Dear customers, here you can findthe major incident report
Resolved
12. 12. 2024 at 09:53
Resolved
12. 12. 2024 at 09:53
The Incident is now resolved, and all delayed messages were sent to customers from Facebook. If you post new articles to your Facebook wall in the last two days, they need to be edited for customer visibility.
Update
11. 12. 2024 at 09:18
Update
11. 12. 2024 at 09:18
We are still working intensively with Meta to fix the problem on their side. ETC, maximum 24 hours.
Identified
10. 12. 2024 at 13:35
Identified
10. 12. 2024 at 13:35
Dear Customer,
we regret to inform you that outgoing Facebook/Instagram messages are currently not functioning from the Daktela system. The error was reported today at 2 PM and is manifested in such a way that incoming messages from Facebook pages are visible in Daktela, however, when you create an outgoing message to a user/customer, it will not reach their Messenger.
The administration of messages directly on the Facebook website is still functional.
The error was caused by Meta switching our applications to development mode. We have contacted Meta to switch it back to production mode.

Emergency maintenance of Daktela voice infrastructure

Completed
2. 12. 2024 at 22:30
Completed
2. 12. 2024 at 22:30
Maintenance has completed successfully
In progress
2. 12. 2024 at 22:10
In progress
2. 12. 2024 at 22:10
Maintenance is now in progress
Planned
2. 12. 2024 at 22:10
Planned
2. 12. 2024 at 22:10
Dear customers. We would like to inform you that on 2. 12. 2024, between 23:10 and 23:30 CET, we will perform emergency maintenance on Daktela voice infrastructure.
We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 30 seconds. We apologize for the inconvenience.Thank you, your Daktela team.

11/2024

Update
22. 11. 2024 at 12:30
Update
22. 11. 2024 at 12:30
Dear customers, in this report you may find the major incident document.
Resolved
20. 11. 2024 at 01:00
Resolved
20. 11. 2024 at 01:00
All services have been fully restored.
Monitoring
19. 11. 2024 at 23:53
Monitoring
19. 11. 2024 at 23:53
About 0:00 CET there occured outage of network connectivity to the internet due to planned work in partner's network.
About 0:53 CET the traffic was moved to backup connectivity, since that time services should work.
Possible impact: not available web GUI and not working WebRTC Devices
Currently we are monitoring and investigating the issue. Another short outage might occur.

Update
22. 11. 2024 at 12:32
Update
22. 11. 2024 at 12:32
Dear customers, here you may find the incident report
Resolved
15. 11. 2024 at 19:37
Resolved
15. 11. 2024 at 19:37
All issues were resolved.
Update
15. 11. 2024 at 15:46
Update
15. 11. 2024 at 15:46
We are now monitoring the status of the services and working on the full restoration of high availability of services.
Monitoring
15. 11. 2024 at 15:35
Monitoring
15. 11. 2024 at 15:35
Dear Customers,
Today between 16:06 - 16:08 and 16:35 - 16:43 we have experienced partial unavailability of Daktela cloud services. The problem was caused by human error on the side of the data service provider, when the primary and backup fiber optic data circuits were interrupted.
We are very sorry for the inconvenience caused.
Daktela team.

Resolved
5. 11. 2024 at 07:10
Resolved
5. 11. 2024 at 07:10
Dear customers,
We would like to inform you about the outage of WebRTC device functionality, that lasted from 00:00 5.11. 2024 to 08:52 5.11. 2024. This outage was caused by technical difficulties on our Donjon servers. Some endpoint devices did not register or were deregistered after the first call. We have identified and successfully resolved the issue with the encryption of communications for these devices.
This incident is now resolved, and we sincerely apologise for the inconvenience caused.
Sincerely,
The Daktela Team

11/2024 to 01/2025

Daktela - Notice history

All systems operational

Notice history

01/2025

12/2024

11/2024