Daktela - Notice history

All systems operational

Operational

Daktela Cloud-Hosted Solution - Operational

99% - uptime
05/2025 · 96.78%06/· 100.0%07/· 100.0%

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05/2025
06/2025
07/2025
Operational

CZ Voice Services - Operational

99% - uptime
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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05/2025
06/2025
07/2025

SK Voice services - Operational

99% - uptime
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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05/2025
06/2025
07/2025

UK Voice Services - Operational

99% - uptime
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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05/2025
06/2025
07/2025

PL Voice Services - Operational

99% - uptime
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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05/2025
06/2025
07/2025

HU Voice Services - Operational

99% - uptime
05/2025 · 96.54%06/· 99.85%07/· 99.78%

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05/2025
06/2025
07/2025

RO Voice Services - Operational

99% - uptime
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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05/2025
06/2025
07/2025

Adria Voice Services - Operational

99% - uptime
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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05/2025
06/2025
07/2025

International Voice Services - Operational

99% - uptime
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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05/2025
06/2025
07/2025
Operational

CZ SMS Services - Operational

99% - uptime
05/2025 · 96.78%06/· 99.88%07/· 100.0%

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05/2025
06/2025
07/2025

PL SMS Services - Operational

99% - uptime
05/2025 · 96.78%06/· 99.88%07/· 100.0%

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05/2025
06/2025
07/2025

RO SMS Services - Operational

99% - uptime
05/2025 · 96.78%06/· 99.88%07/· 100.0%

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05/2025
06/2025
07/2025

Adria SMS Services - Operational

99% - uptime
05/2025 · 96.78%06/· 99.88%07/· 100.0%

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05/2025
06/2025
07/2025

HU SMS services - Operational

99% - uptime
05/2025 · 96.78%06/· 99.88%07/· 100.0%

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05/2025
06/2025
07/2025

International SMS Services - Operational

99% - uptime
05/2025 · 96.78%06/· 99.88%07/· 100.0%

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05/2025
06/2025
07/2025
Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Viber - Operational

Other 3rd party services - Operational

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

07/2025

Degraded voice service quality in the Czech Republic
  • Resolved
    Resolved

    It has been confirmed that all services are fully operational.

  • Monitoring
    Monitoring

    Partner has confirmed the bug has been fixed, problems should not occur anymore, we are monitoring the status

  • Investigating
    Investigating

    Dear customers,

    Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers.
    The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner.

    We are actively working with the provider to resolve the issue.
    There is currently no estimated time to resolution.

    We apologize for the inconvenience and thank you for your understanding.

    Kind regards,
    The Daktela Team

Outage of the Hungarian voice service
  • Postmortem
    Postmortem

    We have verified that all services are now fully functional.

  • Resolved
    Resolved

    Our provider has confirmed the issue is resolved on their end. All services are now functional. We will continue to monitor the situation.

  • Identified
    Identified

    We have identified an issue with our voice provider. They are now investigating the problem.

  • Investigating
    Investigating

    We are currently experiencing a voice service outage in Hungary. We are investigating the cause.

06/2025

Emergency Maintenance on Daktela Network Infrastructure
  • Completed
    24. 6. 2025 at 22:00
    Completed
    24. 6. 2025 at 22:00
    Maintenance has completed successfully
  • In progress
    24. 6. 2025 at 21:00
    In progress
    24. 6. 2025 at 21:00
    Maintenance is now in progress
  • Planned
    24. 6. 2025 at 21:00
    Planned
    24. 6. 2025 at 21:00

    Dear Customers,

    We would like to inform you about an emergency intervention on the infrastructure of the Daktela DNS platform.

    • Date of intervention: June 24, 2025

    • Time window: 23:00 – 00:00 CEST

    • Expected duration: 1 minute

    This intervention is necessary to maintain the security and stability of our platform. During the maintenance window, several brief interruptions to voice services may occur, each lasting only a few seconds.

    Thank you for your understanding and patience.

    Sincerely,
    The Daktela Team

Scheduled maintenance of our Voice Infrastructure.
  • Completed
    18. 6. 2025 at 22:00
    Completed
    18. 6. 2025 at 22:00
    Maintenance has completed successfully
  • In progress
    18. 6. 2025 at 21:15
    In progress
    18. 6. 2025 at 21:15
    Maintenance is now in progress
  • Planned
    18. 6. 2025 at 21:15
    Planned
    18. 6. 2025 at 21:15

    Dear Customers,

    We would like to inform you about the planned maintenance of our voice services in the data center.

    Maintenance date: 18.6.2025
    Time span: 23:10 - 23:45
    Estimated duration: 30 - 40 min.

    Although we do not anticipate any significant disruption to service, maintenance may still be considered a risk and we may experience some disconnection in calls. We will try to minimise any inconvenience and expect the maintenance itself to last 30 minutes. During the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform.

    If you have any questions or concerns, please do not hesitate to contact our support team.

    Thank you for your patience and understanding.

    Sincerely,

    Daktela Team

Poor voice quality of calls on mobile numbers
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Part of calls on mobile numbers have poor quality. Our partner is working to solve the problem.

Outage of email queues with Gmail
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Issue seems to be resolved, we will continue monitoring this issue

  • Investigating
    Investigating
    We are currently investigating this incident.
Outage of calls to mobile number
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Our provider is continuing to work on a fix for this incident.

05/2025

Partial outage of Daktela Internal services
  • Resolved
    Resolved

    This incident has been resolved. All services are fully operational.

  • Monitoring
    Monitoring

    Once the investigation was complete, the affected proxy service was restarted and the connection was gradually renewed for customers' devices. The ability to make and receive calls was restored. The engineers monitored the service for a while.

  • Identified
    Identified

    An internal investigation revealed that the issue lay with a proxy service used by some customers. This affected some customers' devices negatively.

  • Investigating
    Investigating

    After resolving the previous outage, we received reports from some customers that their Daktela instances and devices were not working. We have started investigating the issue immediately.

Outage of Daktela Cloud services
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The engineer monitored the service for a while.

  • Identified
    Identified

    An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for customers.
    The affected DNS service has now been restarted. This has resulted in the service being fully renewed.

  • Investigating
    Investigating

    We have received reports that the Daktela service is not working. We have started investigating the issue immediately.

Partial outage of Daktela Cloud services
  • Resolved
    Resolved

    The affected DNS service has been restarted. This has resulted in the service being fully renewed. The DNS configuration and monitoring settings have been adjusted to help prevent this type of issue from happening again. The engineer monitored the service for a while. The incident has been resolved.

  • Identified
    Identified

    An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for some customers.

  • Investigating
    Investigating

    We have received reports that the Daktela service is not working. We have started investigating the issue immediately.

Outage of the Hungarian voice service
  • Resolved
    Resolved

    Based on the observations from our technicians and partners, we can confirm that the service is now fully restored and stable. We are currently investigating the root cause of the block on our firewall.

  • Monitoring
    Monitoring

    The connection was established and the HU Voice service was renewed. We kept in touch with our partner and monitored the situation.

  • Identified
    Identified

    We have identified an issue between the system of our partner provider and our main infrastructure firewall. We have taken action to restore traffic from designated IP addresses.

  • Investigating
    Investigating

    We have received a report about the Hungarian voice services not working. We have started investigating the issue.

Global call drop
  • Resolved
    Resolved

    The incident affecting calls via the main Daktela proxy server has been resolved. The root cause was high utilisation of hardware resources.

  • Update
    Update

    All services are now back online. We will continue monitoring the situation.

  • Monitoring
    Monitoring
    We are currently experiencing an outage of voice services. We are looking for more information.

05/2025 to 07/2025

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