Daktela - Notice history

All systems operational

Operational

Daktela Cloud-Hosted Solution - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024
Operational

CZ Voice Services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024

SK Voice services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024

UK Voice Services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024

PL Voice Services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024

HU Voice Services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 99.48%

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08/2024
09/2024
10/2024

RO Voice Services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024

Adria Voice Services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024

International Voice Services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024
Operational

CZ SMS Services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024

PL SMS Services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024

RO SMS Services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024

Adria SMS Services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024

HU SMS services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024

International SMS Services - Operational

100% - uptime
08/2024 · 100.0%09/· 100.0%10/· 100.0%

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08/2024
09/2024
10/2024
Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Viber - Operational

Other 3rd party services - Operational

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

10/2024

Hungarian inbound call outage
  • Monitoring
    Monitoring

    Inbound Voice services have been successfully restored.
    We will continuously monitor the situation until our partner completes the full operation of the infrastructure.

  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are currently registering a global outage of incoming/outgoing Hungarian calls.

    We have successfully redirected outgoing calls through another service provider.

    The outage occurred in the infrastructure of our partner service provider, which is currently intensively dealing with the restoration of services.

    We do not yet have an estimated time to restore service.

  • Investigating
    Investigating
    We are currently experiencing an outage of voice services. We are looking for more information.
Scheduled maintenance of Daktela Cloud Infrastructure.
  • Completed
    10. 10. 2024 at 22:00
    Completed
    10. 10. 2024 at 22:00
    Maintenance has completed successfully
  • In progress
    10. 10. 2024 at 21:00
    In progress
    10. 10. 2024 at 21:00
    Maintenance is now in progress
  • Planned
    10. 10. 2024 at 21:00
    Planned
    10. 10. 2024 at 21:00

    Dear Customers,

    We would like to inform you that on 10.10.2024 from 23:00 CET to 11.10.2024 00:00 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform.

    The scheduled work may cause a short temporary unavailability of some services.

    Thank you,

    Daktela team.

Short-term outages of some instances
  • Resolved
    Resolved

    All systems are fully operational.

  • Investigating
    Investigating

    Dear customers, we are currently experiencing short-term outages in some instances. Our technical teams are already working to resolve this situation and we expect everything to be working properly again soon.

Scheduled maintenance of Daktela Cloud Infrastructure.
  • Completed
    4. 10. 2024 at 00:00
    Completed
    4. 10. 2024 at 00:00
    Maintenance has completed successfully
  • In progress
    3. 10. 2024 at 20:00
    In progress
    3. 10. 2024 at 20:00
    Maintenance is now in progress
  • Planned
    3. 10. 2024 at 20:00
    Planned
    3. 10. 2024 at 20:00

    Dear Customers,

    We would like to inform you that on 3.10.2024, from 22:00 CET to 4.10.2024 02:00 CET, we will perform maintenance scheduled in our data centers. This maintenance is necessary to update the hardware of our core switches to ensure continued reliability and security.

    Scheduled work may cause temporary unavailability of some services for up to 3 service interruptions of up to 10 minutes.

    Thank you, your Daktela team.

Partial degradation of connectivity.
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    All services are UP.

    We are now monitoring situation and investigating issues on main connectivity route.

  • Monitoring
    Monitoring

    We are currently experiencing partial quality degradation of connectivity for global customers.

    Identified issue and switched to other connectivity.

09/2024

Partial outage
  • Resolved
    Resolved

    All systems are fully operational.

  • Monitoring
    Monitoring

    The issue is resolved. We are monitoring the situation.

  • Investigating
    Investigating

    We are currently investigating a network issue in the Daktela cloud.

08/2024

Emergency maintenance of Daktela cloud infrastructure
  • Completed
    31. 8. 2024 at 23:00
    Completed
    31. 8. 2024 at 23:00
    Maintenance has completed successfully
  • In progress
    31. 8. 2024 at 21:00
    In progress
    31. 8. 2024 at 21:00
    Maintenance is now in progress
  • Planned
    31. 8. 2024 at 21:00
    Planned
    31. 8. 2024 at 21:00

    Dear Customers,

    We would like to inform you that on 31.8.2024, from 23:00 CET to 1.9.2024 01:00 CET, we will perform urgent maintenance scheduled in our data centers. This maintenance is necessary to update the firmware of our core routers to ensure continued reliability and security.

    Scheduled work may cause temporary unavailability of some services for up to 4 service interruptions of up to 60 seconds.

    Thank you, your Daktela team.

Voice services outage
  • Resolved
    Resolved

    Our partner Quantcom is having Voice services outage. Customers who are calling directly thru their services are having problems calling.

Voice services outage.
  • Update
    Update

    Dear customers, in the following link you may find the major incident report

    Report

  • Resolved
    Resolved
    This incident has been resolved.
Emergency maintenance of Daktela cloud infrastructure
  • Completed
    7. 8. 2024 at 20:00
    Completed
    7. 8. 2024 at 20:00
    Maintenance has completed successfully
  • In progress
    7. 8. 2024 at 19:00
    In progress
    7. 8. 2024 at 19:00
    Maintenance is now in progress
  • Planned
    7. 8. 2024 at 19:00
    Planned
    7. 8. 2024 at 19:00

    Dear customers.
    We would like to inform you that our partner will be maintaining its infrastructure.
    You might face a short outage of your services for up to 1 minute. If you have any further questions, please contact our support team.

    Maintenance date: 7. 8. 2024
    Time span: 21:00 - 22:00 CEST

    Thank you, your Daktela team.


08/2024 to 10/2024

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