Daktela - Notice history

All systems operational

Operational

Daktela Cloud-Hosted Solution - Operational

100% - uptime
05/2023 · 100.0%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023
Operational

CZ Voice Services - Operational

100% - uptime
05/2023 · 100.0%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023

SK Voice services - Operational

100% - uptime
05/2023 · 99.98%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023

UK Voice Services - Operational

100% - uptime
05/2023 · 100.0%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023

PL Voice Services - Operational

100% - uptime
05/2023 · 100.0%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023

HU Voice Services - Operational

100% - uptime
05/2023 · 99.96%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023

RO Voice Services - Operational

100% - uptime
05/2023 · 100.0%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023

Adria Voice Services - Operational

100% - uptime
05/2023 · 100.0%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023

International Voice Services - Operational

100% - uptime
05/2023 · 100.0%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023
Operational

CZ SMS Services - Operational

100% - uptime
05/2023 · 100.0%06/· 99.14%07/· 100.0%

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05/2023
06/2023
07/2023

PL SMS Services - Operational

100% - uptime
05/2023 · 100.0%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023

RO SMS Services - Operational

100% - uptime
05/2023 · 100.0%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023

Adria SMS Services - Operational

100% - uptime
05/2023 · 100.0%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023

HU SMS services - Operational

100% - uptime
05/2023 · 100.0%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023

International SMS Services - Operational

100% - uptime
05/2023 · 100.0%06/· 100.0%07/· 100.0%

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05/2023
06/2023
07/2023
Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Viber - Operational

Other 3rd party services - Operational

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

07/2023

No notices reported this month

06/2023

Isolated problems with voice services.
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The problem is no longer occurring and we continue to monitor the situation.

  • Investigating
    Investigating

    Dear Customers,
    We are currently experiencing behaviour on some instances that may negatively affect the quality of voice services.
    We are working hard to analyse and resolve the issue as soon as possible.
    We apologize for the complications.
    Daktela Team

Partial outage of voice services
  • Resolved
    Resolved

    Dear Customers,
    The incident report for the incident of 25.6.2023 is available at the following link Incident report

    Team Daktela.

T-Mobile CZ service outage
  • Resolved
    Resolved

    All SMS services are fully functional now.
    We're waiting for a statement from T-Mobile.

  • Monitoring
    Monitoring

    We have resolved this issue with a workaround. SMS services should be restored. We're waiting for a statement from T-Mobile.

  • Identified
    Identified

    Dear Customers, According to available information, CZ SMS service provider T-Mobile is currently experiencing an outage of part of its SMS services.

Partial outage of Czechia voice services
  • Resolved
    Resolved

    According to TMobile's information, the issue should be resolved. We are waiting for more detailed information.

  • Monitoring
    Monitoring

    TMobile has confirmed the problem on their end. They are working on fixing the problem.

  • Identified
    Identified

    The problem has been localized. It is a T-Mobile CZ operator outage. We have redirected outgoing traffic to a backup provider. Incoming traffic from the T-Mobile CZ network and MVNO Daktela SIM card may still experience issues with one-way audio and outages.

  • Investigating
    Investigating

    We are currently experiencing one-way audio and drops on calls. We're looking for more information.

05/2023

Partial outage and possible degradation of Slovak voice services
  • Update
    Update

    Dear customers,

    You can find the Major Incident Report regarding the incident on May 25, 2023, at the following link.

    Daktela Team.

  • Resolved
    Resolved

    The situation is resolved. We are awaiting the ROA from our partner. We will update you later.

  • Monitoring
    Monitoring

    Voice connectivity for Slovakia has been restored. We are still in contact with our partner and continue to monitor the situation.

  • Identified
    Identified

    We have identified a connectivity issue with our partner in Slovakia. Our senior infrastructure engineer opened a ticket with our partner.

  • Investigating
    Investigating

    We have experienced a short outage of Slovak voice services.

Partial outage and possible degradation of Hungarian voice services
  • Resolved
    Resolved

    Dear customers,

    The situation is resolved. You can find the Major Incident Report regarding the incident on May 23, 2023, at the following link.

    Daktela Team.

  • Monitoring
    Monitoring

    Hungarian voice service has been restored. We are still in contact with our partner and continue to monitor the situation.

  • Identified
    Identified

    We have identified an issue with our partner in Hungary. Our voice engineer opened a ticket with our Hungarian voice partner.

  • Investigating
    Investigating

    We have experienced a short outage of Hungarian voice services.

We are recording a partial deterioration of voice services from the Polish operator
  • Resolved
    Resolved

    After more than an hour and a half of active monitoring with no further problems. We consider the incident resolved. Call quality for our Polish voice services is back to standard levels.

  • Monitoring
    Monitoring

    We are currently monitoring the situation, which seems to be stable since 2:30 PM CEST. We are waiting for the response of our voice partner.

  • Identified
    Identified

    We experienced a partial degradation of voice call quality (less than 10% packet loss, not all calls). Based on the identification of the problem, it occurs in the local ISP Poland peering.

  • Investigating
    Investigating

    We experienced a partial degradation of voice call quality (less than 10% packet loss, not all calls). Based on the identification of the problem, it occurs in the local ISP Poland peering.

Short service interruptions of a total duration of 2 to 3 minutes.
  • Update
    Update

    Dear customers,

    We would like to inform you that our Major Incident Report is available at the following link: Major Incident Report

    Daktela Team.

  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Dear Customers,

    On 18.5.2023, we experienced service outages of approximately 2-3 minutes in total, customers mainly experienced interruptions in ongoing calls.

    We apologize for the inconvenience caused.

    Daktela team.

05/2023 to 07/2023

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