Notice history

Operational

11/2022

12/2022

01/2023

Operational

11/2022

12/2022

01/2023

11/2022

12/2022

01/2023

11/2022

12/2022

01/2023

11/2022

12/2022

01/2023

11/2022

12/2022

01/2023

11/2022

12/2022

01/2023

11/2022

12/2022

01/2023

11/2022

12/2022

01/2023

Operational

11/2022

12/2022

01/2023

11/2022

12/2022

01/2023

11/2022

12/2022

01/2023

11/2022

12/2022

01/2023

11/2022

12/2022

01/2023

11/2022

12/2022

01/2023

Operational

01/2023

Scheduled maintenance of the Daktela cloud solution

Completed
27. 1. 2023 at 01:00
Completed
27. 1. 2023 at 01:00
Maintenance has completed successfully
In progress
26. 1. 2023 at 22:00
In progress
26. 1. 2023 at 22:00
Maintenance is now in progress
Planned
26. 1. 2023 at 22:00
Planned
26. 1. 2023 at 22:00
Dear Customers,

We would like to inform you about the planned maintenance.
Date and time: 26 January 2023 23:00 - 27 January 2023 02:00 (CET/UTC+1)
Estimated duration of the outage (hh:mm:ss): 00:30:00
Reason of the outage: Virtualization platform upgrade.
Affected services: Daktela cloud solution.

Customers with affected PBXs will be contacted by email.
We apologize for any inconveniences and thank you for your understanding.

Daktela Team.

Resolved
25. 1. 2023 at 15:11
Resolved
25. 1. 2023 at 15:11
Microsoft 365 Status

Confirmed that the impacted services have recovered and remain stable. Microsoft is investigating some potential impacts on the Exchange Online Service.
Monitoring
25. 1. 2023 at 10:11
Monitoring
25. 1. 2023 at 10:11
The email service Outlook is inaccessible.

Other services including Teams and Xbox Live were also reported as not working.

Microsoft says it is investigating the outage.

https://twitter.com/MSFT365Status
https://twitter.com/MSFT365Status/status/1618149579341369345

https://www.bbc.com/news/technology-64397643

Update
25. 1. 2023 at 12:23
Update
25. 1. 2023 at 12:23
Dear Customers, the Major Incident Report for the incident dated 01/23/2023 is available at the link MIR 01/23/2023 .
Resolved
23. 1. 2023 at 08:29
Resolved
23. 1. 2023 at 08:29
We have identified the root cause and fixed it.
Right now teams are working on preventing this issue in the future.
Monitoring
23. 1. 2023 at 08:06
Monitoring
23. 1. 2023 at 08:06
The issue is resolved.
Our team is investigating the root cause and prevent it in the future.
We are monitoring the system.
Investigating
23. 1. 2023 at 07:28
Investigating
23. 1. 2023 at 07:28
We have experienced local outages of individual customer instances.
We are investigating our infrastructure.
We are currently investigating this incident.
Identified
23. 1. 2023 at 07:28
Identified
23. 1. 2023 at 07:28
We have experienced local outages of individual customer instances.
We are investigating our infrastructure.
We are currently investigating this incident.

Update
22. 1. 2023 at 19:52
Update
22. 1. 2023 at 19:52
Dear customers,

the Major Incident Report is available here .

Daktela Support Team
Resolved
10. 1. 2023 at 11:31
Resolved
10. 1. 2023 at 11:31
We just resolved the issue!
Investigating
10. 1. 2023 at 09:30
Investigating
10. 1. 2023 at 09:30
We are currently experiencing an issue with outgoing Facebook messegers. We are investigating the cause.

12/2022

Scheduled maintenance of our Voice Infrastructure.

Completed
7. 12. 2022 at 22:59
Completed
7. 12. 2022 at 22:59
Maintenance has completed successfully.
Planned
7. 12. 2022 at 22:00
Planned
7. 12. 2022 at 22:00
Dear customers.

We would like to inform you that on 7th Dec 2022 between 23:00-23:59 CET (22:00-22:59 GMT) we will be carrying out maintenance on the telecommunications infrastructure. This is a planned restart of the service. Ongoing calls will be terminated during this event. We would like to inform you there may be downtime of up to 10 minutes.

Thank you, your Daktela team.

Resolved
1. 12. 2022 at 12:25
Resolved
1. 12. 2022 at 12:25
We just resolved the issue!
Investigating
1. 12. 2022 at 07:50
Investigating
1. 12. 2022 at 07:50
Dear Customers, According to available information, the CZ voice service provider T-Mobile is currently experiencing an outage of part of its services. Daktela services are not affected in any way. If you are a T-Mobile CZ customer and are experiencing difficulties, please contact T-Mobile support directly.

11/2022

Work on the backbone technology.

Completed
19. 11. 2022 at 00:00
Completed
19. 11. 2022 at 00:00
Maintenance has completed successfully
In progress
18. 11. 2022 at 22:00
In progress
18. 11. 2022 at 22:00
Maintenance is now in progress
Planned
18. 11. 2022 at 22:00
Planned
18. 11. 2022 at 22:00
Dear Customer, we would like to inform you about the planned work on the core infrastructure. At this time there is an increased risk of failure. Date time: 18.11.2022 22:00:00 - 18.11.2022 23:29:00 (GMT+1, 24-hour time format) Reason of the outage: network equipment replacement.

Update
4. 11. 2022 at 14:35
Update
4. 11. 2022 at 14:35
The Major Incident Report for the incident dated 3. 11. 2022 is available at the following link (https://drive.google.com/file/d/1ItXZRv4cf6bfPe80So4ErFHWnAi4fYFf/view).
Resolved
3. 11. 2022 at 11:01
Resolved
3. 11. 2022 at 11:01
Voice services are now fully operational and we continue to analyse and monitor the status.
Monitoring
3. 11. 2022 at 10:48
Monitoring
3. 11. 2022 at 10:48
Voice services are now fully operational and we continue to analyse and monitor the status.
Investigating
3. 11. 2022 at 09:50
Investigating
3. 11. 2022 at 09:50
We are currently experiencing a partial outage of voice services. We are investigating the cause.

Resolved
1. 11. 2022 at 13:19
Resolved
1. 11. 2022 at 13:19
We just resolved the issue! We are waiting for the partner to comment.
Investigating
1. 11. 2022 at 13:16
Investigating
1. 11. 2022 at 13:16
We are currently experiencing partial outage of calls in T-mobile network. We are investigating the cause.

11/2022 to 01/2023

Daktela - Notice history

All systems operational

Notice history

01/2023

12/2022

11/2022