Notice history

Operational

01/2023

02/2023

03/2023

Operational

01/2023

02/2023

03/2023

01/2023

02/2023

03/2023

01/2023

02/2023

03/2023

01/2023

02/2023

03/2023

01/2023

02/2023

03/2023

01/2023

02/2023

03/2023

01/2023

02/2023

03/2023

01/2023

02/2023

03/2023

Operational

01/2023

02/2023

03/2023

01/2023

02/2023

03/2023

01/2023

02/2023

03/2023

01/2023

02/2023

03/2023

01/2023

02/2023

03/2023

01/2023

02/2023

03/2023

Operational

03/2023

Update
22. 3. 2023 at 11:39
Update
22. 3. 2023 at 11:39
Dear customers,

you can find the Major Incident Report regarding the incident on March 21, 2023 at the following link.

Daktela Team.
Resolved
20. 3. 2023 at 13:58
Resolved
20. 3. 2023 at 13:58
At this moment, all services should be operational. We continue to monitor the situation.
Identified
20. 3. 2023 at 13:38
Identified
20. 3. 2023 at 13:38
It has been discovered that there is an issue in one of the data centers. As a result, the decision has been made to redirect the affected routes to another data center.
Investigating
20. 3. 2023 at 12:55
Investigating
20. 3. 2023 at 12:55
Dear customers,

We would like to apologize for the ongoing reduced quality of our services, which may result in some of our services being temporarily unavailable. We deeply regret this situation and are working to resolve it as soon as possible.

Resolved
15. 3. 2023 at 13:12
Resolved
15. 3. 2023 at 13:12
We have confirmation from our customers that the issue with inbound RO numbers is resolved.
Monitoring
15. 3. 2023 at 12:26
Monitoring
15. 3. 2023 at 12:26
We have information from our provider the link is up and the calls should work. We are testing and monitoring the situation.
Identified
15. 3. 2023 at 11:29
Identified
15. 3. 2023 at 11:29
Out provider identified the issue, but could not provide many details - we expect it to be working soon.
Investigating
15. 3. 2023 at 09:14
Investigating
15. 3. 2023 at 09:14
We are currently experiencing issues with incoming voice calls.
Outbound calls and Daktela v6 solution are not affected. We are investigating the cause.
We will provide more details as soon as possible.

Scheduled maintenance of our Voice Infrastructure.

Completed
2. 3. 2023 at 01:00
Completed
2. 3. 2023 at 01:00
Maintenance has completed successfully
In progress
1. 3. 2023 at 22:00
In progress
1. 3. 2023 at 22:00
Maintenance is now in progress
Planned
1. 3. 2023 at 22:00
Planned
1. 3. 2023 at 22:00
Dear customers.

We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

From 01.03.2023 - 23:00 to 02.03.2023 - 02:00. Our services may be partially or completely out of service at these intervals.

Thank you, your Daktela team.

02/2023

Update
28. 2. 2023 at 12:49
Update
28. 2. 2023 at 12:49
This incident has been resolved.
Resolved
28. 2. 2023 at 10:06
Resolved
28. 2. 2023 at 10:06
Dear Customers,

We would like to inform you about the outage of the SIM hosting service in the data centre in Bratislava. Unfortunately, there is a technical problem that affects the availability of hosted SIM card services.

Our technicians are now working on fixing the problem and trying to restore full functionality of our services as soon as possible.

We apologize for the inconvenience caused.

Scheduled maintenance of our Voice Infrastructure.

Completed
23. 2. 2023 at 01:00
Completed
23. 2. 2023 at 01:00
Maintenance has completed successfully
In progress
22. 2. 2023 at 22:00
In progress
22. 2. 2023 at 22:00
Maintenance is now in progress
Planned
22. 2. 2023 at 22:00
Planned
22. 2. 2023 at 22:00
Dear customers.

We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

From 22. 02. 2023 - 23:00 to 23. 02. 2023 - 02:00. Our services may be partially or completely out of service at these intervals.

Thank you, your Daktela team.

01/2023

Scheduled maintenance of the Daktela cloud solution

Completed
27. 1. 2023 at 01:00
Completed
27. 1. 2023 at 01:00
Maintenance has completed successfully
In progress
26. 1. 2023 at 22:00
In progress
26. 1. 2023 at 22:00
Maintenance is now in progress
Planned
26. 1. 2023 at 22:00
Planned
26. 1. 2023 at 22:00
Dear Customers,

We would like to inform you about the planned maintenance.
Date and time: 26 January 2023 23:00 - 27 January 2023 02:00 (CET/UTC+1)
Estimated duration of the outage (hh:mm:ss): 00:30:00
Reason of the outage: Virtualization platform upgrade.
Affected services: Daktela cloud solution.

Customers with affected PBXs will be contacted by email.
We apologize for any inconveniences and thank you for your understanding.

Daktela Team.

Resolved
25. 1. 2023 at 15:11
Resolved
25. 1. 2023 at 15:11
Microsoft 365 Status

Confirmed that the impacted services have recovered and remain stable. Microsoft is investigating some potential impacts on the Exchange Online Service.
Monitoring
25. 1. 2023 at 10:11
Monitoring
25. 1. 2023 at 10:11
The email service Outlook is inaccessible.

Other services including Teams and Xbox Live were also reported as not working.

Microsoft says it is investigating the outage.

https://twitter.com/MSFT365Status
https://twitter.com/MSFT365Status/status/1618149579341369345

https://www.bbc.com/news/technology-64397643

Update
25. 1. 2023 at 12:23
Update
25. 1. 2023 at 12:23
Dear Customers, the Major Incident Report for the incident dated 01/23/2023 is available at the link MIR 01/23/2023 .
Resolved
23. 1. 2023 at 08:29
Resolved
23. 1. 2023 at 08:29
We have identified the root cause and fixed it.
Right now teams are working on preventing this issue in the future.
Monitoring
23. 1. 2023 at 08:06
Monitoring
23. 1. 2023 at 08:06
The issue is resolved.
Our team is investigating the root cause and prevent it in the future.
We are monitoring the system.
Investigating
23. 1. 2023 at 07:28
Investigating
23. 1. 2023 at 07:28
We have experienced local outages of individual customer instances.
We are investigating our infrastructure.
We are currently investigating this incident.
Identified
23. 1. 2023 at 07:28
Identified
23. 1. 2023 at 07:28
We have experienced local outages of individual customer instances.
We are investigating our infrastructure.
We are currently investigating this incident.

Update
22. 1. 2023 at 19:52
Update
22. 1. 2023 at 19:52
Dear customers,

the Major Incident Report is available here .

Daktela Support Team
Resolved
10. 1. 2023 at 11:31
Resolved
10. 1. 2023 at 11:31
We just resolved the issue!
Investigating
10. 1. 2023 at 09:30
Investigating
10. 1. 2023 at 09:30
We are currently experiencing an issue with outgoing Facebook messegers. We are investigating the cause.

01/2023 to 03/2023

Daktela - Notice history

All systems operational

Notice history

03/2023

02/2023

01/2023