Daktela - Notice history

All systems operational

Operational

Daktela Cloud-Hosted Solution - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 100.0%

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03/2023
04/2023
05/2023
Operational

CZ Voice Services - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 100.0%

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03/2023
04/2023
05/2023

SK Voice services - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 99.98%

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03/2023
04/2023
05/2023

UK Voice Services - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 100.0%

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03/2023
04/2023
05/2023

PL Voice Services - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 100.0%

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03/2023
04/2023
05/2023

HU Voice Services - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 99.96%

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03/2023
04/2023
05/2023

RO Voice Services - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 100.0%

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03/2023
04/2023
05/2023

Adria Voice Services - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 100.0%

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03/2023
04/2023
05/2023

International Voice Services - Operational

100% - uptime
03/2023 · 99.00%04/· 100.0%05/· 100.0%

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03/2023
04/2023
05/2023
Operational

CZ SMS Services - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 100.0%

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03/2023
04/2023
05/2023

PL SMS Services - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 100.0%

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03/2023
04/2023
05/2023

RO SMS Services - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 100.0%

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03/2023
04/2023
05/2023

Adria SMS Services - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 100.0%

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03/2023
04/2023
05/2023

HU SMS services - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 100.0%

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03/2023
04/2023
05/2023

International SMS Services - Operational

100% - uptime
03/2023 · 100.0%04/· 100.0%05/· 100.0%

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03/2023
04/2023
05/2023
Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Viber - Operational

Other 3rd party services - Operational

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

05/2023

Partial outage and possible degradation of Slovak voice services
  • Update
    Update

    Dear customers,

    You can find the Major Incident Report regarding the incident on May 25, 2023, at the following link.

    Daktela Team.

  • Resolved
    Resolved

    The situation is resolved. We are awaiting the ROA from our partner. We will update you later.

  • Monitoring
    Monitoring

    Voice connectivity for Slovakia has been restored. We are still in contact with our partner and continue to monitor the situation.

  • Identified
    Identified

    We have identified a connectivity issue with our partner in Slovakia. Our senior infrastructure engineer opened a ticket with our partner.

  • Investigating
    Investigating

    We have experienced a short outage of Slovak voice services.

Partial outage and possible degradation of Hungarian voice services
  • Resolved
    Resolved

    Dear customers,

    The situation is resolved. You can find the Major Incident Report regarding the incident on May 23, 2023, at the following link.

    Daktela Team.

  • Monitoring
    Monitoring

    Hungarian voice service has been restored. We are still in contact with our partner and continue to monitor the situation.

  • Identified
    Identified

    We have identified an issue with our partner in Hungary. Our voice engineer opened a ticket with our Hungarian voice partner.

  • Investigating
    Investigating

    We have experienced a short outage of Hungarian voice services.

We are recording a partial deterioration of voice services from the Polish operator
  • Resolved
    Resolved

    After more than an hour and a half of active monitoring with no further problems. We consider the incident resolved. Call quality for our Polish voice services is back to standard levels.

  • Monitoring
    Monitoring

    We are currently monitoring the situation, which seems to be stable since 2:30 PM CEST. We are waiting for the response of our voice partner.

  • Identified
    Identified

    We experienced a partial degradation of voice call quality (less than 10% packet loss, not all calls). Based on the identification of the problem, it occurs in the local ISP Poland peering.

  • Investigating
    Investigating

    We experienced a partial degradation of voice call quality (less than 10% packet loss, not all calls). Based on the identification of the problem, it occurs in the local ISP Poland peering.

Short service interruptions of a total duration of 2 to 3 minutes.
  • Update
    Update

    Dear customers,

    We would like to inform you that our Major Incident Report is available at the following link: Major Incident Report

    Daktela Team.

  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Dear Customers,

    On 18.5.2023, we experienced service outages of approximately 2-3 minutes in total, customers mainly experienced interruptions in ongoing calls.

    We apologize for the inconvenience caused.

    Daktela team.

04/2023

We are currently experiencing slightly degraded sound quality for some incoming calls.
  • Resolved
    Resolved

    According to our partner, the functionality of all services is fully restored.

  • Identified
    Identified

    Our partner has confirmed a problem on the inter-operator link outside the Daktela network.
    We are working to eliminate the problem, but unfortunately we do not have a specific date for the solution. We will update you as soon as we know new information.

  • Investigating
    Investigating

    We are currently investigating this incident.

Partial outage of voice services
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our providers have informed us that the problem has been fixed.
    This was confirmed by our testing.
    We are currently monitoring the situation.

  • Resolved
    Resolved

    The incident is resolved. Currently, we don´t register any issues.

  • Identified
    Identified

    We have rerouted calls on our network and reported the situation to our telephone service providers. We are currently still investigating the situation.
    We would like to assure you that we are doing our best to resolve this matter as quickly and efficiently as possible. Thank you for your understanding and patience.

  • Investigating
    Investigating

    There is currently a one-way audibility of voice calls. Daktela web interface is not affected. We are finding out more information.

03/2023

Reduced quality of our services
  • Update
    Update

    Dear customers,

    you can find the Major Incident Report regarding the incident on March 21, 2023 at the following link.

    Daktela Team.

  • Resolved
    Resolved

    At this moment, all services should be operational. We continue to monitor the situation.

  • Identified
    Identified

    It has been discovered that there is an issue in one of the data centers. As a result, the decision has been made to redirect the affected routes to another data center.

  • Investigating
    Investigating

    Dear customers,

    We would like to apologize for the ongoing reduced quality of our services, which may result in some of our services being temporarily unavailable. We deeply regret this situation and are working to resolve it as soon as possible.

Partial outage of voice services in Romania
  • Resolved
    Resolved

    We have confirmation from our customers that the issue with inbound RO numbers is resolved.

  • Monitoring
    Monitoring

    We have information from our provider the link is up and the calls should work. We are testing and monitoring the situation.

  • Identified
    Identified

    Out provider identified the issue, but could not provide many details - we expect it to be working soon.

  • Investigating
    Investigating

    We are currently experiencing issues with incoming voice calls.
    Outbound calls and Daktela v6 solution are not affected. We are investigating the cause.
    We will provide more details as soon as possible.

Scheduled maintenance of our Voice Infrastructure.
  • Completed
    2. 3. 2023 at 01:00
    Completed
    2. 3. 2023 at 01:00

    Maintenance has completed successfully

  • In progress
    1. 3. 2023 at 22:00
    In progress
    1. 3. 2023 at 22:00

    Maintenance is now in progress

  • Planned
    1. 3. 2023 at 22:00
    Planned
    1. 3. 2023 at 22:00

    Dear customers.

    We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

    From 01.03.2023 - 23:00 to 02.03.2023 - 02:00. Our services may be partially or completely out of service at these intervals.

    Thank you, your Daktela team.

03/2023 to 05/2023

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