Daktela - Notice history

All systems operational

Operational

Daktela Cloud-Hosted Solution - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 100.0%

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08/2022
09/2022
10/2022
Operational

CZ Voice Services - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 99.93%

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08/2022
09/2022
10/2022

SK Voice services - Operational

100% - uptime
08/2022 · 100.0%09/· 99.86%10/· 100.0%

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08/2022
09/2022
10/2022

UK Voice Services - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 100.0%

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08/2022
09/2022
10/2022

PL Voice Services - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 100.0%

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08/2022
09/2022
10/2022

HU Voice Services - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 100.0%

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08/2022
09/2022
10/2022

RO Voice Services - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 100.0%

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08/2022
09/2022
10/2022

Adria Voice Services - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 100.0%

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08/2022
09/2022
10/2022

International Voice Services - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 100.0%

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08/2022
09/2022
10/2022
Operational

CZ SMS Services - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 100.0%

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08/2022
09/2022
10/2022

PL SMS Services - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 100.0%

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08/2022
09/2022
10/2022

RO SMS Services - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 100.0%

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08/2022
09/2022
10/2022

Adria SMS Services - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 100.0%

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08/2022
09/2022
10/2022

HU SMS services - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 100.0%

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08/2022
09/2022
10/2022

International SMS Services - Operational

100% - uptime
08/2022 · 100.0%09/· 100.0%10/· 100.0%

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08/2022
09/2022
10/2022
Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Viber - Operational

Other 3rd party services - Operational

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

10/2022

Partial outage of Daktela mobile services
  • Update
    Update

    We just resolved the issue!

  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

09/2022

Partial outage of mobile voice services.
  • Identified
    Identified

    According to our analysis, problem calls do not reach our network at all. Currently, our partner T-Mobile is solving.

  • Investigating
    Investigating

    We are currently experiencing a problem with some incoming calls to Daktela mobile numbers. Outgoing calls and Daktela web interface are not affected. We are finding out more information.

  • Resolved
    Resolved

    According to information from T-Mobile and our testing, calling now works. We continue to monitor the situation.

Outage of our partner's voice services in Slovakia
  • Resolved
    Resolved

    The problem has been solved. We are waiting for the partner to comment.

  • Monitoring
    Monitoring

    According to our monitoring system and partner notifications, SK voice services are gradually being restored.

  • Identified
    Identified

    The partner has confirmed a fault on a core element in its infrastructure. Partner is working on fixing the outage with the highest priority.

  • Investigating
    Investigating

    There is currently an outage of voice services in Slovakia, the probable cause is a fault in the network of the Slovak voice service provider.

Problem with incoming traffic on part of Polish numbers
  • Update
    Update

    Dear Customers,

    The Major Incident Report for the incident of 2. 9. 2022 is available at the link MIR 2. 9. 2022

  • Resolved
    Resolved

    The problem was solved.

  • Monitoring
    Monitoring

    We have information that the problem should be largely solved. Another update will follow as soon as we have new information. We apologize for the inconvenience.

  • Update
    Update

    Partner is still solving the issue, another update will follow as soon as we have new information. We apologize for the inconvenience.

  • Update
    Update

    Our partner is still solving the issue, another update will follow as soon as we have new information.

  • Identified
    Identified

    On some Polish numbers we are experiencing a problem with incoming calls. The problem is in the network of one of our partners, who is solving it with the highest priority.

08/2022

Carrier Connectivity - London - Core Infrastructure Improvements
  • Completed
    17. 8. 2022 at 01:00
    Completed
    17. 8. 2022 at 01:00

    Maintenance has completed successfully

  • In progress
    16. 8. 2022 at 21:00
    In progress
    16. 8. 2022 at 21:00

    Maintenance is now in progress

  • Planned
    16. 8. 2022 at 21:00
    Planned
    16. 8. 2022 at 21:00

    Our carriers have informed us that they are carrying out core network infrastructure improvements within our London region.

    The impact of this work is that downtime of up to 45 minutes may be experienced, however as it is happening out of hours, only a small numbers of customers may be affected by this maintenance. We have individually contacted customers impacted by this work. If you have not been contacted, you do not need to worry about this.

08/2022 to 10/2022

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