Daktela - Notice history

All systems operational

Operational

Daktela Cloud-Hosted Solution - Operational

100% - uptime
10/2022 · 100.0%11/· 100.0%12/· 100.0%

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10/2022
11/2022
12/2022
Operational

CZ Voice Services - Operational

100% - uptime
10/2022 · 99.93%11/· 99.93%12/· 100.0%

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10/2022
11/2022
12/2022

SK Voice services - Operational

100% - uptime
10/2022 · 100.0%11/· 99.94%12/· 100.0%

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10/2022
11/2022
12/2022

UK Voice Services - Operational

100% - uptime
10/2022 · 100.0%11/· 99.94%12/· 100.0%

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10/2022
11/2022
12/2022

PL Voice Services - Operational

100% - uptime
10/2022 · 100.0%11/· 99.94%12/· 100.0%

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10/2022
11/2022
12/2022

HU Voice Services - Operational

100% - uptime
10/2022 · 100.0%11/· 99.94%12/· 100.0%

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10/2022
11/2022
12/2022

RO Voice Services - Operational

100% - uptime
10/2022 · 100.0%11/· 100.0%12/· 100.0%

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10/2022
11/2022
12/2022

Adria Voice Services - Operational

100% - uptime
10/2022 · 100.0%11/· 100.0%12/· 100.0%

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10/2022
11/2022
12/2022

International Voice Services - Operational

100% - uptime
10/2022 · 100.0%11/· 99.94%12/· 100.0%

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10/2022
11/2022
12/2022
Operational

CZ SMS Services - Operational

100% - uptime
10/2022 · 100.0%11/· 100.0%12/· 100.0%

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10/2022
11/2022
12/2022

PL SMS Services - Operational

100% - uptime
10/2022 · 100.0%11/· 100.0%12/· 100.0%

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10/2022
11/2022
12/2022

RO SMS Services - Operational

100% - uptime
10/2022 · 100.0%11/· 100.0%12/· 100.0%

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10/2022
11/2022
12/2022

Adria SMS Services - Operational

100% - uptime
10/2022 · 100.0%11/· 100.0%12/· 100.0%

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10/2022
11/2022
12/2022

HU SMS services - Operational

100% - uptime
10/2022 · 100.0%11/· 100.0%12/· 100.0%

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10/2022
11/2022
12/2022

International SMS Services - Operational

100% - uptime
10/2022 · 100.0%11/· 100.0%12/· 100.0%

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10/2022
11/2022
12/2022
Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Viber - Operational

Other 3rd party services - Operational

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

12/2022

Scheduled maintenance of our Voice Infrastructure.
  • Completed
    7. 12. 2022 at 22:59
    Completed
    7. 12. 2022 at 22:59

    Maintenance has completed successfully.

  • Planned
    7. 12. 2022 at 22:00
    Planned
    7. 12. 2022 at 22:00

    Dear customers.

    We would like to inform you that on 7th Dec 2022 between 23:00-23:59 CET (22:00-22:59 GMT) we will be carrying out maintenance on the telecommunications infrastructure. This is a planned restart of the service. Ongoing calls will be terminated during this event. We would like to inform you there may be downtime of up to 10 minutes.

    Thank you, your Daktela team.

Outage of T-Mobile CZ services
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    Dear Customers, According to available information, the CZ voice service provider T-Mobile is currently experiencing an outage of part of its services. Daktela services are not affected in any way. If you are a T-Mobile CZ customer and are experiencing difficulties, please contact T-Mobile support directly.

11/2022

Work on the backbone technology.
  • Completed
    19. 11. 2022 at 00:00
    Completed
    19. 11. 2022 at 00:00

    Maintenance has completed successfully

  • In progress
    18. 11. 2022 at 22:00
    In progress
    18. 11. 2022 at 22:00

    Maintenance is now in progress

  • Planned
    18. 11. 2022 at 22:00
    Planned
    18. 11. 2022 at 22:00

    Dear Customer, we would like to inform you about the planned work on the core infrastructure. At this time there is an increased risk of failure. Date time: 18.11.2022 22:00:00 - 18.11.2022 23:29:00 (GMT+1, 24-hour time format) Reason of the outage: network equipment replacement.

Outage of voice services
  • Update
    Update

    The Major Incident Report for the incident dated 3. 11. 2022 is available at the following link (https://drive.google.com/file/d/1ItXZRv4cf6bfPe80So4ErFHWnAi4fYFf/view).

  • Resolved
    Resolved

    Voice services are now fully operational and we continue to analyse and monitor the status.

  • Monitoring
    Monitoring

    Voice services are now fully operational and we continue to analyse and monitor the status.

  • Investigating
    Investigating

    We are currently experiencing a partial outage of voice services. We are investigating the cause.

Outage of voice services of our partner
  • Resolved
    Resolved

    We just resolved the issue! We are waiting for the partner to comment.

  • Investigating
    Investigating

    We are currently experiencing partial outage of calls in T-mobile network. We are investigating the cause.

10/2022

Partial outage of Daktela mobile services
  • Update
    Update

    We just resolved the issue!

  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

10/2022 to 12/2022

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