Daktela - Outgoing FB/IG messages doesn't work – Detalji prekida

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Outgoing FB/IG messages doesn't work

Rešeno
Delimičan prekid rada
Početo 5 months agoТрајало 2 days

Uticano

3rd parties services (integrations)

Funkcioniše undefined 1:35 PM do 9:53 AM

Facebook Messenger

Funkcioniše undefined 1:35 PM do 9:53 AM

Instagram

Funkcioniše undefined 1:35 PM do 9:53 AM

Ажурирања
  • Obaveštenje
    Obaveštenje

    Dear customers, here you can findthe major incident report

  • Rešeno
    Rešeno

    The Incident is now resolved, and all delayed messages were sent to customers from Facebook. If you post new articles to your Facebook wall in the last two days, they need to be edited for customer visibility.

  • Obaveštenje
    Obaveštenje

    We are still working intensively with Meta to fix the problem on their side. ETC, maximum 24 hours.

  • Identifikovano
    Identifikovano

    Dear Customer,
    we regret to inform you that outgoing Facebook/Instagram messages are currently not functioning from the Daktela system. The error was reported today at 2 PM and is manifested in such a way that incoming messages from Facebook pages are visible in Daktela, however, when you create an outgoing message to a user/customer, it will not reach their Messenger.
    The administration of messages directly on the Facebook website is still functional.
    The error was caused by Meta switching our applications to development mode. We have contacted Meta to switch it back to production mode.