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Daktela Cloud-Hosted Solution

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Microsoft 365

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Gmail

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Gmail

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We are currently investigating this incident.

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V současné době zaznamenáváme mírně zhoršenou kvalitu zvuku (šum na pozadí hovoru) u některých příchozích hovorů. Daktela webové rozhranní ani další služby nejsou ovlivněny. Zjišťujeme více informací.

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We are currently investigating this incident.

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Obecnie badamy ten incydent.

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În prezent investigăm acest incident.

We are continuing to work on a fix for this incident.

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Naším partnerem byl potvrzen problém na mezioperátorském propoji mimo síť Daktela.
\nNa odstranění problému se pracuje, ale bohužel nemáme k dispozici konkrétní termín řešení. Jakmile budeme vědět nové informace, budeme vás informovat.

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Our partner has confirmed a problem on the inter-operator link outside the Daktela network.
\nWe are working to eliminate the problem, but unfortunately we do not have a specific date for the solution. We will update you as soon as we know new information.

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Nasz partner potwierdził problem z łączem międzyoperatorskim poza siecią Daktela.
\nPracujemy nad wyeliminowaniem problemu, ale niestety nie mamy konkretnej daty rozwiązania. Poinformujemy Cię, gdy tylko poznamy nowe informacje.

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Partenerul nostru a confirmat o problemă la legătura inter-operator din afara rețelei Daktela.
\nLucrăm pentru a elimina problema, dar, din păcate, nu avem o dată anume pentru rezolvare. Vă vom actualiza imediat ce vom afla informații noi.

This incident has been resolved.

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Podle vyjádření našeho partnera je funkcionalita všech služeb plně obnovena.

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According to our partner, the functionality of all services is fully restored.

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Według naszego partnera funkcjonalność wszystkich usług została w pełni przywrócona.

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Potrivit partenerului nostru, funcționalitatea tuturor serviciilor este complet restaurată.

CZ Voice Services

CZ hlasové služby

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CZ Voice Services

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Voice Serwis - Republika Czeska

Voice Services

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Hlasové služby

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Voice Services

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Usługi głosowe

There is currently a one-way audibility of voice calls. Daktela web interface is not affected. We are finding out more information.

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V současné době dochází k jednostranné slyšitelnosti hlasových hovorů. Daktela webové rozhranní není ovlivněno. Zjišťujeme více informací.

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There is currently a one-way audibility of voice calls. Daktela web interface is not affected. We are finding out more information.

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Obecnie istnieje jednokierunkowa słyszalność połączeń głosowych. Interfejs webowy Daktela nie jest dotknięty problemem. Dowiadujemy się więcej informacji.

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În prezent, există o audibilitate unidirecțională a apelurilor vocale. Interfața web Daktela nu este afectată. Aflăm mai multe informații.

We have rerouted calls on our network and reported the situation to our telephone service providers. We are currently still investigating the situation.
\nWe would like to assure you that we are doing our best to resolve this matter as quickly and efficiently as possible. Thank you for your understanding and patience.

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Změnili jsme směrování hovorů v naší síti a ohlásili jsme situaci našim poskytovatelům telefonních služeb. Momentálně stále prověřujeme danou situaci.
\nRádi bychom vás ujistili, že se maximálně snažíme vyřešit tuto záležitost co nejrychleji a efektivněji. Děkujeme vám za pochopení a trpělivost.

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Przekierowaliśmy połączenia w naszej sieci i zgłosiliśmy sytuację do naszych dostawców usług telefonicznych. Obecnie nadal badamy sytuację.
\nPragniemy zapewnić, że dokładamy wszelkich starań, aby rozwiązać tę sprawę jak najszybciej i jak najsprawniej. Dziękujemy za zrozumienie i cierpliwość.

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Am redirecționat apelurile în rețeaua noastră și am raportat situația furnizorilor noștri de servicii de telefonie. În prezent, continuăm să investigăm situația.
\nDorim să vă asigurăm că facem tot ce ne stă în putință pentru a rezolva această problemă cât mai rapid și mai eficient posibil. Vă mulțumim pentru înțelegere și răbdare.

The incident is resolved. Currently, we don´t register any issues.

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Incident je vyřešen. V současné době neevidujeme žádné problémy.

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The incident is resolved. Currently, we don´t register any issues.

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Incydent został rozwiązany. Obecnie nie rejestrujemy żadnych problemów.

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Incidentul este rezolvat. În prezent, nu înregistrăm nicio problemă.

Our providers have informed us that the problem has been fixed.
\nThis was confirmed by our testing.
\nWe are currently monitoring the situation.

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Naši poskytovatelé nás informovali, že problém je odstraněn.
\nTo se potvrdilo i našim testováním.
\nMomentálně situaci monitorujeme.

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Our providers have informed us that the problem has been fixed.
\nThis was confirmed by our testing.
\nWe are currently monitoring the situation.

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Nasi dostawcy poinformowali nas, że problem został rozwiązany.
\nPotwierdziły to nasze testy.
\nObecnie monitorujemy sytuację.

","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"

Furnizorii noștri ne-au informat că problema a fost rezolvată.
\nAcest lucru a fost confirmat de testele noastre.
\nÎn prezent monitorizăm situația.

This incident has been resolved.

","messageHtmlTranslationId":"clgc2v8jy269587nhd0ual2n9","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"clgc2v8jy269587nhd0ual2n9","text_ar":null,"text_cs":"

Vážení zákazníci,
\nMajor Incident Report je k dispozici na odkazu
\nMIR-2023-04-06

","text_da":null,"text_de":null,"text_en":"","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"","text_sl":null,"text_tr":null,"text_uk":null,"text_vi":null,"text_zh_tw":null,"text_zh":null,"text_sv":null,"text_ja":null,"text_ko":null,"text_sq":null,"text_hu":null,"text_et":null},"messageTranslation":{"id":"clgc2v8jf268887nhc0vem1py","text_ar":null,"text_cs":"Vážení zákazníci,\nMajor Incident Report je k dispozici na odkazu\n[MIR-2023-04-06](https://drive.google.com/file/d/1Pbw2oHxu5vVPL2Q4cs912z9MrJjjElx0/view?usp=sharing)\n","text_da":null,"text_de":null,"text_en":"","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"","text_sl":null,"text_tr":null,"text_uk":null,"text_vi":null,"text_zh_tw":null,"text_zh":null,"text_sv":null,"text_ja":null,"text_ko":null,"text_sq":null,"text_hu":null,"text_et":null}}],"components":[{"id":"cl0mckwp1447521e6n0ei992tzk","name":"CZ Voice Services","nameTranslationId":"cl0mmuhm9881777e6n0kctw0eww","description":"","descriptionTranslationId":"cl0mmuhmg881784e6n0xqsakzc3","status":"OPERATIONAL","internalStatus":"OPERATIONAL","order":1,"showUptime":true,"createdAt":"2022-03-11T11:40:32.773Z","updatedAt":"2025-07-14T09:37:10.823Z","archivedAt":null,"siteId":"cl0mckwnt447483e6n0584iyduu","uniqueEmail":"daktela-voice-services-daktela-voice-services-8p6oboehz@automation.instatus.com","oldGroup":"cl0mcqfgm454492e6n0jjcvxip4","groupId":"cl0mcqfgm454492e6n0jjcvxip4","isParent":false,"isCollapsed":false,"thirdPartyMonitorId":null,"nameHtml":"

CZ Voice Services

CZ hlasové služby

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CZ Voice Services

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Voice Serwis - Republika Czeska

Voice Services

Hlasové služby

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Voice Services

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Usługi głosowe

It has been discovered that there is an issue in one of the data centers. As a result, the decision has been made to redirect the affected routes to another data center.

","messageHtmlTranslationId":"clfgvgr9i97213i1ok8b4v0wk6","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"clfgvgr9i97213i1ok8b4v0wk6","text_ar":null,"text_cs":"

Bylo zjištěno, že v jednom z datových center došlo k problému. Aktuálně probíhá přesměrovanání dotčené trasy do jiného datového centra.

","text_da":null,"text_de":null,"text_en":"

It has been discovered that there is an issue in one of the data centers. As a result, the decision has been made to redirect the affected routes to another data center.

","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"

It has been discovered that there is an issue in one of the data centers. As a result, the decision has been made to redirect the affected routes to another data center.

","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"

It has been discovered that there is an issue in one of the data centers. As a result, the decision has been made to redirect the affected routes to another data center.

Dear customers,

We would like to apologize for the ongoing reduced quality of our services, which may result in some of our services being temporarily unavailable. We deeply regret this situation and are working to resolve it as soon as possible.

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Vážení zákazníci,

rádi bychom se Vám omluvili za probíhající sníženou kvalitu našich služeb, kvůli které mohou být některé z našich služeb dočasně nedostupné. Situaci se snažíme co nejdříve vyřešit a budeme vás co nejdříve informovat.

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Dear customers,

","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"

Dear customers,

","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"

Dear customers,

At this moment, all services should be operational. We continue to monitor the situation.

","messageHtmlTranslationId":"clfgwg37z123475ikokrjrsqpds","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"clfgwg37z123475ikokrjrsqpds","text_ar":null,"text_cs":"

V této chvíli by měly být všechny služby funkční, situaci nadále monitorujeme.

","text_da":null,"text_de":null,"text_en":"

At this moment, all services should be operational. We continue to monitor the situation.

","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"

At this moment, all services should be operational. We continue to monitor the situation.

","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"

At this moment, all services should be operational. We continue to monitor the situation.

Dear customers,

you can find the Major Incident Report regarding the incident on March 21, 2023 at the following link.

Daktela Team.

","messageHtmlTranslationId":"clfjm3bau344008h8olu9tjd59r","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"clfjm3bau344008h8olu9tjd59r","text_ar":null,"text_cs":"

Vážení zákazníci,
\nna následujícím odkazu se můžete podívat na Major Incident Report k incidentu ze dne 21.3.2023.

Daktela Team.

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Dear customers,

you can find the Major Incident Report regarding the incident on March 21, 2023 at the following link.

Daktela Team.

","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"

Dear customers,

you can find the Major Incident Report regarding the incident on March 21, 2023 at the following link.

Daktela Team.

","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"

Dear customers,

you can find the Major Incident Report regarding the incident on March 21, 2023 at the following link.

Daktela Team.

Daktela Cloud-Hosted Solution

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Daktela cloud solution

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Daktela cloud solution

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Daktela cloud solution - Chmura

Out provider identified the issue, but could not provide many details - we expect it to be working soon.

","messageHtmlTranslationId":"clf9lobmh211972hfob8n9vv3mw","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"clf9lobmh211972hfob8n9vv3mw","text_ar":null,"text_cs":"

Náš poskytovatel identifikoval problém, ale nemohl poskytnout mnoho podrobností – očekáváme, že to bude brzy fungovat.

","text_da":null,"text_de":null,"text_en":"

Out provider identified the issue, but could not provide many details - we expect it to be working soon.

","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"

Nasz dostawca zidentyfikował problem, ale nie mógł podać wielu szczegółów — spodziewamy się, że wkrótce będzie działać.

","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"

Furnizorul extern a identificat problema, dar nu a putut oferi multe detalii - ne așteptăm să funcționeze în curând.

We have information from our provider the link is up and the calls should work. We are testing and monitoring the situation.

","messageHtmlTranslationId":"clf9npsxe246156hoob3f4u1dbf","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"clf9npsxe246156hoob3f4u1dbf","text_ar":null,"text_cs":"

Máme informace od našeho poskytovatele, že linka je aktivní a hovory by měly fungovat. Situaci testujeme a monitorujeme.

","text_da":null,"text_de":null,"text_en":"

We have information from our provider the link is up and the calls should work. We are testing and monitoring the situation.

","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"

Mamy informacje od naszego dostawcy, że łącze jest aktywne i połączenia powinny działać. Testujemy i monitorujemy sytuację.

","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"

Avem informații de la furnizorul nostru, linkul este deschis și apelurile ar trebui să funcționeze. Testăm și monitorizăm situația.

We have confirmation from our customers that the issue with inbound RO numbers is resolved.

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Od našich zákazníků máme potvrzení, že problém s příchozími čísly RO je vyřešen.

","text_da":null,"text_de":null,"text_en":"

We have confirmation from our customers that the issue with inbound RO numbers is resolved.

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Mamy potwierdzenie od naszych klientów, że problem z przychodzącymi numerami RO został rozwiązany.

","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"

Avem confirmarea de la clienții noștri că problema cu numerele RO de intrare este rezolvată.

We are currently experiencing issues with incoming voice calls.
\nOutbound calls and Daktela v6 solution are not affected. We are investigating the cause.
\nWe will provide more details as soon as possible.

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V současné době máme problémy s příchozími hlasovými hovory.
\nOdchozí hovory a řešení Daktela v6 nejsou ovlivněny. Příčinu zkoumáme.
\nDalší podrobnosti poskytneme co nejdříve.

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","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"

Obecnie występują problemy z przychodzącymi połączeniami głosowymi.
\nNie ma to wpływu na połączenia wychodzące i rozwiązanie Daktela v6. Badamy przyczynę.
\nWięcej szczegółów podamy tak szybko, jak to możliwe.

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În prezent, întâmpinăm probleme cu apelurile vocale primite.
\nApelurile de ieșire și soluția Daktela v6 nu sunt afectate. Investigam cauza.
\nVă vom oferi mai multe detalii cât mai curând posibil.

International Voice Services

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International Voice Services

Servicii vocale internaționale

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Nemzetközi hangszolgáltatások

Mezinárodní hlasové služby

","text_da":null,"text_de":null,"text_en":"International Voice Services","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"

Międzynarodowe usługi głosowe

","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"

Servicii vocale internaționale

","text_sl":null,"text_tr":null,"text_uk":null,"text_vi":null,"text_zh_tw":null,"text_zh":null,"text_sv":null,"text_ja":null,"text_ko":null,"text_sq":null,"text_hu":"

Nemzetközi hangszolgáltatások

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Voice Services

Hlasové služby

","text_da":null,"text_de":null,"text_en":"

Voice Services

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Usługi głosowe

Dear customers.

We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

From 01.03.2023 - 23:00 to 02.03.2023 - 02:00. Our services may be partially or completely out of service at these intervals.

Thank you, your Daktela team.

","messageHtmlTranslationId":"cled0ltsp725219i4mxyx6vie9f","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"cled0ltsp725219i4mxyx6vie9f","text_ar":null,"text_cs":"

Drazí zákazníci.

V následujícím termínu budeme provádět údržbu naší hlasové sítě pouze pro Maďarský trh v časech (GMT+2):

Od 01.03.2023 - 23:00 to 02.03.2023 - 02:00. Naše hlasové služby pro Maďarský trh mohou být v těchto intervalech částečně nebo zcela mimo provoz.

Děkujeme, váš tým Daktela.

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Dear customers.

We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

From 01.03.2023 - 23:00 to 02.03.2023 - 02:00. Our services may be partially or completely out of service at these intervals.

Thank you, your Daktela team.

","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"

Szanowni Klienci.

W poniższym okresie przeprowadzimy konserwację naszej sieci głosowej dla rynku węgierskiego tylko w następujących godzinach (GMT+2):

Od 01.03.2023 - 23:00 to 02.03.2023 - 02:00. W tych przedziałach czasowych nasze usługi głosowe dla rynku węgierskiego mogą być częściowo lub całkowicie wyłączone.

Dziękujemy, Twój zespół Daktela.

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Stimați clienți.

Efectuăm lucrări de întreținere în rețeaua noastră doar pentru apelurile din Ungaria la următoarele ore (GMT+2):

De la 01.03.2023 - 23:00 to 02.03.2023 - 02:00. Este posibil ca serviciile noastre să fie parțial sau complet scoase din funcțiune în aceste intervale.

Vă mulțumim, echipa dvs. Daktela.

Maintenance is now in progress

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Údržba právě probíhá

","text_da":null,"text_de":null,"text_en":"

Maintenance is now in progress

","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"

Konserwacja jest teraz w toku

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Mentenanța este acum în curs

Maintenance has completed successfully

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Údržba úspěšně dokončena

","text_da":null,"text_de":null,"text_en":"

Maintenance has completed successfully

","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"

Konserwacja zakończyła się pomyślnie

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Mentenanța a fost finalizată cu succes

HU Voice Services

Servicii vocale HU

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HU Hangszolgáltatások

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Voice Services

Hlasové služby

","text_da":null,"text_de":null,"text_en":"

Voice Services

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Usługi głosowe

Dear Customers,

We would like to inform you about the outage of the SIM hosting service in the data centre in Bratislava. Unfortunately, there is a technical problem that affects the availability of hosted SIM card services.

Our technicians are now working on fixing the problem and trying to restore full functionality of our services as soon as possible.

We apologize for the inconvenience caused.

","messageHtmlTranslationId":"cleo6zwvm189393i9n6x8kdke13","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"cleo6zwvm189393i9n6x8kdke13","text_ar":null,"text_cs":"

Vážení zákazníci,

rádi bychom Vás informovali o výpadku služby SIM hosting v datovém centru v Bratislavě. Bohužel došlo k technickému problému, který ovlivňuje dostupnost hostovaných služeb SIM karet.

Naši technici nyní pracují na odstranění problému a snaží se co nejdříve obnovit plnou funkčnost našich služeb.

Omlouváme se za způsobené nepříjemnosti.

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Dear Customers,

Our technicians are now working on fixing the problem and trying to restore full functionality of our services as soon as possible.

We apologize for the inconvenience caused.

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Drodzy Klienci,

Uprzejmie informujemy o awarii usługi hostingu SIM w data center w Bratysławie. Niestety, istnieje problem techniczny, który wpływa na dostępność usług hostowanych kart SIM.

Nasi technicy pracują obecnie nad usunięciem problemu i próbą jak najszybszego przywrócenia pełnej funkcjonalności naszych usług.

Przepraszamy za spowodowaną niedogodność.

","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"

Dragi clienți,

Dorim să vă informăm despre întreruperea serviciului de găzduire SIM în centrul de date din Bratislava. Din păcate, există o problemă tehnică care afectează disponibilitatea serviciilor de card SIM găzduite.

Tehnicienii noștri lucrează acum la remedierea problemei și încearcă să restabilească funcționalitatea completă a serviciilor noastre cât mai curând posibil.

Ne cerem scuze pentru neplăcerile cauzate.

This incident has been resolved.

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SK Voice services

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Voice Services

Hlasové služby

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Voice Services

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Usługi głosowe

Maintenance is now in progress

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Údržba právě probíhá

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Maintenance is now in progress

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Konserwacja jest teraz w toku

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Mentenanța este acum în curs

Maintenance has completed successfully

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Údržba úspěšně dokončena

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Maintenance has completed successfully

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Konserwacja zakończyła się pomyślnie

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Mentenanța a fost finalizată cu succes

Dear customers.

We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

From 22. 02. 2023 - 23:00 to 23. 02. 2023 - 02:00. Our services may be partially or completely out of service at these intervals.

Thank you, your Daktela team.

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Drazí zákazníci.

V následujícím termínu budeme provádět údržbu naší hlasové sítě pouze pro Maďarský trh v časech (GMT+2):

Od 22. 02. 2023 - 23:00 to 23. 02. 2023 - 02:00. Naše hlasové služby pro Maďarský trh mohou být v těchto intervalech částečně nebo zcela mimo provoz.

Děkujeme, váš tým Daktela.

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Dear customers.

We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

From 22. 02. 2023 - 23:00 to 23. 02. 2023 - 02:00. Our services may be partially or completely out of service at these intervals.

Thank you, your Daktela team.

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Szanowni Klienci.

W poniższym okresie przeprowadzimy konserwację naszej sieci głosowej dla rynku węgierskiego tylko w następujących godzinach (GMT+2):

Od 22. 02. 2023 - 23:00 to 23. 02. 2023 - 02:00. W tych przedziałach czasowych nasze usługi głosowe dla rynku węgierskiego mogą być częściowo lub całkowicie wyłączone.

Dziękujemy, Twój zespół Daktela.

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Stimați clienți.

Efectuăm lucrări de întreținere în rețeaua noastră doar pentru apelurile din Ungaria la următoarele ore (GMT+2):

De la 22. 02. 2023 - 23:00 to 23. 02. 2023 - 02:00. Este posibil ca serviciile noastre să fie parțial sau complet scoase din funcțiune în aceste intervale.

Vă mulțumim, echipa dvs. Daktela.

HU Voice Services

Servicii vocale HU

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HU Hangszolgáltatások

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Hlasové služby

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Voice Services

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Usługi głosowe

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