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PL Voice Services - Popravka u toku

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HU Voice Services - Popravka u toku

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International SMS Services - Funkcioniše

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Istorija obaveštenja

05/2023

Partial outage and possible degradation of Slovak voice services
  • Obaveštenje
    Obaveštenje

    Dear customers,

    You can find the Major Incident Report regarding the incident on May 25, 2023, at the following link.

    Daktela Team.

  • Rešeno
    Rešeno

    The situation is resolved. We are awaiting the ROA from our partner. We will update you later.

  • Nadgledanje
    Nadgledanje

    Voice connectivity for Slovakia has been restored. We are still in contact with our partner and continue to monitor the situation.

  • Identifikovano
    Identifikovano

    We have identified a connectivity issue with our partner in Slovakia. Our senior infrastructure engineer opened a ticket with our partner.

  • Istražuje se
    Istražuje se

    We have experienced a short outage of Slovak voice services.

Partial outage and possible degradation of Hungarian voice services
  • Rešeno
    Rešeno

    Dear customers,

    The situation is resolved. You can find the Major Incident Report regarding the incident on May 23, 2023, at the following link.

    Daktela Team.

  • Nadgledanje
    Nadgledanje

    Hungarian voice service has been restored. We are still in contact with our partner and continue to monitor the situation.

  • Identifikovano
    Identifikovano

    We have identified an issue with our partner in Hungary. Our voice engineer opened a ticket with our Hungarian voice partner.

  • Istražuje se
    Istražuje se

    We have experienced a short outage of Hungarian voice services.

We are recording a partial deterioration of voice services from the Polish operator
  • Rešeno
    Rešeno

    After more than an hour and a half of active monitoring with no further problems. We consider the incident resolved. Call quality for our Polish voice services is back to standard levels.

  • Nadgledanje
    Nadgledanje

    We are currently monitoring the situation, which seems to be stable since 2:30 PM CEST. We are waiting for the response of our voice partner.

  • Identifikovano
    Identifikovano

    We experienced a partial degradation of voice call quality (less than 10% packet loss, not all calls). Based on the identification of the problem, it occurs in the local ISP Poland peering.

  • Istražuje se
    Istražuje se

    We experienced a partial degradation of voice call quality (less than 10% packet loss, not all calls). Based on the identification of the problem, it occurs in the local ISP Poland peering.

Short service interruptions of a total duration of 2 to 3 minutes.
  • Obaveštenje
    Obaveštenje

    Dear customers,

    We would like to inform you that our Major Incident Report is available at the following link: Major Incident Report

    Daktela Team.

  • Rešeno
    Rešeno

    This incident has been resolved.

  • Nadgledanje
    Nadgledanje

    Dear Customers,

    On 18.5.2023, we experienced service outages of approximately 2-3 minutes in total, customers mainly experienced interruptions in ongoing calls.

    We apologize for the inconvenience caused.

    Daktela team.

04/2023

Akuálně evidujeme mírně zhoršenou kvalitu zvuku u některých příchozích hovorů.
  • Rešeno
    Rešeno

    This incident has been resolved.

  • Identifikovano
    Identifikovano

    We are continuing to work on a fix for this incident.

  • Istražuje se
    Istražuje se

    We are currently investigating this incident.

Partial outage of voice services
  • Rešeno
    Rešeno

    This incident has been resolved.

  • Nadgledanje
    Nadgledanje

    Our providers have informed us that the problem has been fixed.
    This was confirmed by our testing.
    We are currently monitoring the situation.

  • Rešeno
    Rešeno

    The incident is resolved. Currently, we don´t register any issues.

  • Identifikovano
    Identifikovano

    We have rerouted calls on our network and reported the situation to our telephone service providers. We are currently still investigating the situation.
    We would like to assure you that we are doing our best to resolve this matter as quickly and efficiently as possible. Thank you for your understanding and patience.

  • Istražuje se
    Istražuje se

    There is currently a one-way audibility of voice calls. Daktela web interface is not affected. We are finding out more information.

03/2023

Reduced quality of our services
  • Obaveštenje
    Obaveštenje

    Dear customers,

    you can find the Major Incident Report regarding the incident on March 21, 2023 at the following link.

    Daktela Team.

  • Rešeno
    Rešeno

    At this moment, all services should be operational. We continue to monitor the situation.

  • Identifikovano
    Identifikovano

    It has been discovered that there is an issue in one of the data centers. As a result, the decision has been made to redirect the affected routes to another data center.

  • Istražuje se
    Istražuje se

    Dear customers,

    We would like to apologize for the ongoing reduced quality of our services, which may result in some of our services being temporarily unavailable. We deeply regret this situation and are working to resolve it as soon as possible.

Partial outage of voice services in Romania
  • Rešeno
    Rešeno

    We have confirmation from our customers that the issue with inbound RO numbers is resolved.

  • Nadgledanje
    Nadgledanje

    We have information from our provider the link is up and the calls should work. We are testing and monitoring the situation.

  • Identifikovano
    Identifikovano

    Out provider identified the issue, but could not provide many details - we expect it to be working soon.

  • Istražuje se
    Istražuje se

    We are currently experiencing issues with incoming voice calls.
    Outbound calls and Daktela v6 solution are not affected. We are investigating the cause.
    We will provide more details as soon as possible.

Scheduled maintenance of our Voice Infrastructure.
  • Završeno
    2. 3. 2023 u 01:00
    Završeno
    2. 3. 2023 u 01:00

    Maintenance has completed successfully

  • U toku
    1. 3. 2023 u 22:00
    U toku
    1. 3. 2023 u 22:00

    Maintenance is now in progress

  • Planirano
    1. 3. 2023 u 22:00
    Planirano
    1. 3. 2023 u 22:00

    Dear customers.

    We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

    From 01.03.2023 - 23:00 to 02.03.2023 - 02:00. Our services may be partially or completely out of service at these intervals.

    Thank you, your Daktela team.

03/2023 do 05/2023

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