Daktela - Notice history

Operational

Daktela Cloud-Hosted Solution - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025
Operational

CZ Voice Services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025

SK Voice services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025

UK Voice Services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025

PL Voice Services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025

HU Voice Services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025

RO Voice Services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025

Adria Voice Services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025

International Voice Services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025
Operational

CZ SMS Services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025

PL SMS Services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025

RO SMS Services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025

Adria SMS Services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025

HU SMS services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025

International SMS Services - Operational

100.0% uptime
11/2024 · 100.0%12/ · 100.0%01/2025 · 100.0%
11/2024
12/2024
01/2025
Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Viber - Operational

Other 3rd party services - Operational

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

View current status

01/2025

Calls and SMS outage
Resolved
  • After the release of the new software version on one of the SIP Proxy Cluster elements, there was a signalling failure concerning the porting database. 50% of calls were not connected correctly. This is due to a faulty load-balancing feature in the new SW release. Detail description you may find here

    UTC

12/2024

Outgoing FB/IG messages doesn't work
ResolvedPartial outage44 hours 18 minutes
  • UpdateUTC

    Dear customers, here you can findthe major incident report

  • ResolvedUTC

    The Incident is now resolved, and all delayed messages were sent to customers from Facebook. If you post new articles to your Facebook wall in the last two days, they need to be edited for customer visibility.

  • UpdateUTC

    We are still working intensively with Meta to fix the problem on their side. ETC, maximum 24 hours.

  • IdentifiedUTC

    Dear Customer,
    we regret to inform you that outgoing Facebook/Instagram messages are currently not functioning from the Daktela system. The error was reported today at 2 PM and is manifested in such a way that incoming messages from Facebook pages are visible in Daktela, however, when you create an outgoing message to a user/customer, it will not reach their Messenger.
    The administration of messages directly on the Facebook website is still functional.
    The error was caused by Meta switching our applications to development mode. We have contacted Meta to switch it back to production mode.

11/2024

Network outage
Resolved1 hour 7 minutes
  • UpdateUTC

    Dear customers, in this report you may find the major incident document.

  • ResolvedUTC

    All services have been fully restored.

  • MonitoringUTC

    About 0:00 CET there occured outage of network connectivity to the internet due to planned work in partner's network.

    About 0:53 CET the traffic was moved to backup connectivity, since that time services should work.

    Possible impact: not available web GUI and not working WebRTC Devices

    Currently we are monitoring and investigating the issue. Another short outage might occur.

Daktela cloud services outage
Resolved4 hours 2 minutes
  • UpdateUTC

    Dear customers, here you may find the incident report

  • ResolvedUTC

    All issues were resolved.

  • UpdateUTC

    We are now monitoring the status of the services and working on the full restoration of high availability of services.

  • MonitoringUTC

    Dear Customers,

    Today between 16:06 - 16:08 and 16:35 - 16:43 we have experienced partial unavailability of Daktela cloud services. The problem was caused by human error on the side of the data service provider, when the primary and backup fiber optic data circuits were interrupted.

    We are very sorry for the inconvenience caused.

    Daktela team.

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