Daktela Cloud-Hosted Solution - Operational
Daktela Cloud-Hosted Solution
CZ Voice Services - Operational
CZ Voice Services
SK Voice services - Operational
UK Voice Services - Operational
PL Voice Services - Operational
HU Voice Services - Operational
RO Voice Services - Operational
Adria Voice Services - Operational
International Voice Services - Operational
CZ SMS Services - Operational
PL SMS Services - Operational
RO SMS Services - Operational
Adria SMS Services - Operational
HU SMS services - Operational
International SMS Services - Operational
Facebook Messenger - Operational
Facebook Messenger
WhatsApp - Operational
Instagram - Operational
Viber - Operational
Other 3rd party services - Operational
Other 3rd party services
Microsoft 365 - Operational
Microsoft 365
Gmail - Operational
Gmail
Notice history
View current status01/2025
- UTC
After the release of the new software version on one of the SIP Proxy Cluster elements, there was a signalling failure concerning the porting database. 50% of calls were not connected correctly. This is due to a faulty load-balancing feature in the new SW release. Detail description you may find here
12/2024
- Update · UTC
Dear customers, here you can findthe major incident report
- Resolved · UTC
The Incident is now resolved, and all delayed messages were sent to customers from Facebook. If you post new articles to your Facebook wall in the last two days, they need to be edited for customer visibility.
- Update · UTC
We are still working intensively with Meta to fix the problem on their side. ETC, maximum 24 hours.
- Identified · UTC
Dear Customer,
we regret to inform you that outgoing Facebook/Instagram messages are currently not functioning from the Daktela system. The error was reported today at 2 PM and is manifested in such a way that incoming messages from Facebook pages are visible in Daktela, however, when you create an outgoing message to a user/customer, it will not reach their Messenger.
The administration of messages directly on the Facebook website is still functional.
The error was caused by Meta switching our applications to development mode. We have contacted Meta to switch it back to production mode.
11/2024
- Update · UTC
Dear customers, in this report you may find the major incident document.
- Resolved · UTC
All services have been fully restored.
- Monitoring · UTC
About 0:00 CET there occured outage of network connectivity to the internet due to planned work in partner's network.
About 0:53 CET the traffic was moved to backup connectivity, since that time services should work.
Possible impact: not available web GUI and not working WebRTC Devices
Currently we are monitoring and investigating the issue. Another short outage might occur.
- Update · UTC
Dear customers, here you may find the incident report
- Resolved · UTC
All issues were resolved.
- Update · UTC
We are now monitoring the status of the services and working on the full restoration of high availability of services.
- Monitoring · UTC
Dear Customers,
Today between 16:06 - 16:08 and 16:35 - 16:43 we have experienced partial unavailability of Daktela cloud services. The problem was caused by human error on the side of the data service provider, when the primary and backup fiber optic data circuits were interrupted.
We are very sorry for the inconvenience caused.
Daktela team.

