Daktela - Major Incident 10th March 2022 – Incident details

All systems operational

Major Incident 10th March 2022

Resolved
Major outage
Started almost 3 years agoLasted 25 minutes

Affected

Daktela cloud solution

Major outage from 9:15 AM to 9:40 AM

Daktela Cloud-Hosted Solution

Major outage from 9:15 AM to 9:40 AM

Voice Services

Major outage from 9:15 AM to 9:40 AM

CZ Voice Services

Major outage from 9:15 AM to 9:40 AM

UK Voice Services

Major outage from 9:15 AM to 9:40 AM

PL Voice Services

Major outage from 9:15 AM to 9:40 AM

Updates
  • Update
    Update

    We are working with the supplier to fix the software problem. The infrastructure team will take steps to ensure high service availability and automate procedures for emergency traffic redirection. All configuration interventions, including minor ones, will be performed in service windows outside of business hours.

  • Resolved
    Resolved

    At 11:40 CET, all services were fully restored.

  • Identified
    Identified

    At 11:37 CET, we identified the cause of the problem and in order to resolve it, the infrastructure team performed reboots of the backbone network components that may have caused the disruption of active calls.

  • Investigating
    Investigating

    At 11:15 CET, we experienced network problems that led to a deterioration in the quality of voice calls and also a deterioration in the response of all other services (on average, 25-30% of packets were lost).