Daktela - Major Incident 10th March 2022 – Detaliile incidentului

Toate sistemele operaționale

Major Incident 10th March 2022

Rezolvat
Întrerupere majoră
Început la aproape 3 ani în urmăA durat 25 minute

Afectat

Daktela cloud solution

Întrerupere majoră din 9:15 AM către 9:40 AM

Soluție găzduită în cloud Daktela

Întrerupere majoră din 9:15 AM către 9:40 AM

Voice Services

Întrerupere majoră din 9:15 AM către 9:40 AM

CZ Voice Services

Întrerupere majoră din 9:15 AM către 9:40 AM

UK Voice Services

Întrerupere majoră din 9:15 AM către 9:40 AM

PL Voice Services

Întrerupere majoră din 9:15 AM către 9:40 AM

Actualizări
  • Actualizare
    Actualizare

    We are working with the supplier to fix the software problem. The infrastructure team will take steps to ensure high service availability and automate procedures for emergency traffic redirection. All configuration interventions, including minor ones, will be performed in service windows outside of business hours.

  • Rezolvat
    Rezolvat

    At 11:40 CET, all services were fully restored.

  • Identificat
    Identificat

    At 11:37 CET, we identified the cause of the problem and in order to resolve it, the infrastructure team performed reboots of the backbone network components that may have caused the disruption of active calls.

  • În curs de investigare
    În curs de investigare

    At 11:15 CET, we experienced network problems that led to a deterioration in the quality of voice calls and also a deterioration in the response of all other services (on average, 25-30% of packets were lost).