Daktela - Outage of voice services of our Slovakia partner – Incident details

Dear Customer, the Major Incident Report for the incident dated 7/19/2022 is available at the link MIR 7/19/2022 .

We just resolved the issue!

The majority of our customers' calls to Slovakia are fully functional. The outage continues to affect customers who use SK voice services from SWAN. According to the information from our partner, approximately 600 optical fibres are interrupted and the repair has to be coordinated with the railway closure.

We implemented a fix and currently monitoring the result.

We implemented a fix and currently monitoring the result.

Our partner has confirmed that the cause of the outage is a break in the optical route in Bratislava, which causes significant limitations in the connection between data centres. A significant part of the voice traffic (estimated at least 50%) to Slovakia is affected, more precise information on the impact is under investigation.