Daktela - Incident affecting all services – Incident details

All systems operational

Incident affecting all services

Resolved
Major outage
Started about 1 month agoLasted 3 hours 19 minutes

Affected

Daktela cloud solution

Major outage from 11:30 AM to 12:00 PM, Operational from 12:00 PM to 2:49 PM

Daktela Cloud-Hosted Solution

Major outage from 11:30 AM to 12:00 PM, Operational from 12:00 PM to 2:49 PM

Voice Services

Major outage from 11:30 AM to 12:00 PM, Partial outage from 11:30 AM to 12:00 PM, Operational from 12:00 PM to 2:49 PM

CZ Voice Services

Partial outage from 11:30 AM to 12:00 PM, Operational from 12:00 PM to 2:49 PM

SK Voice services

Major outage from 11:30 AM to 12:00 PM, Operational from 12:00 PM to 2:49 PM

UK Voice Services

Major outage from 11:30 AM to 12:00 PM, Operational from 12:00 PM to 2:49 PM

Updates
  • Resolved
    UTC
    Resolved

    The incident affecting our services has been resolved. The root cause was a failure of the high-availability (failover) mechanism on a key network device. After identifying the affected device, we restarted it and all voice services returned to normal operation.

    We continue to monitor the environment.

  • Monitoring
    UTC
    Monitoring

    At the moment, everything is working fine, we are solving what happens. We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.