Daktela - Notice history

System Under Maintenance

Operational

Daktela Cloud-Hosted Solution - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025
Operational

CZ Voice Services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025

SK Voice services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025

UK Voice Services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025

PL Voice Services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025

HU Voice Services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025

RO Voice Services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025

Adria Voice Services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025

International Voice Services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025
Operational

CZ SMS Services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025

PL SMS Services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025

RO SMS Services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025

Adria SMS Services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025

HU SMS services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025

International SMS Services - Operational

100% - uptime
01/2025 · 100.0%02/· 100.0%03/· 100.0%

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01/2025
02/2025
03/2025
Under maintenance

Facebook Messenger - Under maintenance

WhatsApp - Under maintenance

Instagram - Under maintenance

Viber - Under maintenance

Other 3rd party services - Under maintenance

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

03/2025

Scheduled maintenance of our Social Media.
Scheduled for 11. 3. 2025 at 09:00 – 12. 3. 2025 at 05:00 about 20 hours
  • In progress
    11. 3. 2025 at 09:00
    In progress
    11. 3. 2025 at 09:00
    Maintenance is now in progress
  • Planned
    11. 3. 2025 at 09:00
    Planned
    11. 3. 2025 at 09:00

    We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected.

    Thank you for your understanding and patience!

Scheduled maintenance of our Social Media.
  • Completed
    7. 3. 2025 at 05:00
    Completed
    7. 3. 2025 at 05:00
    Maintenance has completed successfully
  • In progress
    6. 3. 2025 at 19:00
    In progress
    6. 3. 2025 at 19:00
    Maintenance is now in progress
  • Planned
    6. 3. 2025 at 19:00
    Planned
    6. 3. 2025 at 19:00

    We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected.

    Thank you for your understanding and patience!

Scheduled maintenance of our Social Media.
  • Completed
    6. 3. 2025 at 05:00
    Completed
    6. 3. 2025 at 05:00
    Maintenance has completed successfully
  • In progress
    5. 3. 2025 at 19:00
    In progress
    5. 3. 2025 at 19:00
    Maintenance is now in progress
  • Planned
    5. 3. 2025 at 19:00
    Planned
    5. 3. 2025 at 19:00

    We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected.

    Thank you for your understanding and patience!

Scheduled maintenance of our Social Media.
  • Completed
    5. 3. 2025 at 05:00
    Completed
    5. 3. 2025 at 05:00
    Maintenance has completed successfully
  • In progress
    4. 3. 2025 at 19:00
    In progress
    4. 3. 2025 at 19:00
    Maintenance is now in progress
  • Planned
    4. 3. 2025 at 19:00
    Planned
    4. 3. 2025 at 19:00

    We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected.

    Thank you for your understanding and patience!

Outgoing WhatsApp messages outage
  • Resolved
    Resolved

    This incident has been resolved. You may find Major incident report here

02/2025

No notices reported this month

01/2025

Calls and SMS outage
  • Resolved
    Resolved

    After the release of the new software version on one of the SIP Proxy Cluster elements, there was a signalling failure concerning the porting database. 50% of calls were not connected correctly. This is due to a faulty load-balancing feature in the new SW release. Detail description you may find here

Scheduled maintenance of Daktela cloud infrastructure
  • Completed
    25. 1. 2025 at 23:10
    Completed
    25. 1. 2025 at 23:10
    Maintenance has completed successfully
  • In progress
    25. 1. 2025 at 22:10
    In progress
    25. 1. 2025 at 22:10
    Maintenance is now in progress
  • Planned
    25. 1. 2025 at 22:10
    Planned
    25. 1. 2025 at 22:10

    Dear Customers,

    We would like to inform you that on 25. 01. 2025 from 23:10 CET to 26. 01. 2025 00:10 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform.

    The scheduled work may cause a short temporary unavailability of some services.

    Thank you,

    Daktela team.

Scheduled maintenance of Daktela cloud infrastructure
  • Completed
    23. 1. 2025 at 23:10
    Completed
    23. 1. 2025 at 23:10
    Maintenance has completed successfully
  • In progress
    23. 1. 2025 at 22:10
    In progress
    23. 1. 2025 at 22:10
    Maintenance is now in progress
  • Planned
    23. 1. 2025 at 22:10
    Planned
    23. 1. 2025 at 22:10

    Dear Customers,

    We would like to inform you that on 23. 01. 2025 from 23:10 CET to 24. 01. 2025 00:10 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform.

    The scheduled work may cause a short temporary unavailability of some services.

    Thank you,

    Daktela team.

Emergency maintenance of Daktela voice infrastructure
  • Completed
    19. 1. 2025 at 23:30
    Completed
    19. 1. 2025 at 23:30
    Maintenance has completed successfully
  • In progress
    19. 1. 2025 at 23:00
    In progress
    19. 1. 2025 at 23:00
    Maintenance is now in progress
  • Planned
    19. 1. 2025 at 23:00
    Planned
    19. 1. 2025 at 23:00

    Dear customers.

    We would like to inform you that on 20. 01. 2025, between 00:00 and 00:30 CET, we will perform emergency maintenance on Daktela voice infrastructure.

    We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 60 seconds. We apologize for the inconvenience.

    Thank you, your Daktela team.

Emergency maintenance of Daktela voice infrastructure
  • Completed
    18. 1. 2025 at 23:00
    Completed
    18. 1. 2025 at 23:00
    Maintenance has completed successfully
  • In progress
    18. 1. 2025 at 22:30
    In progress
    18. 1. 2025 at 22:30
    Maintenance is now in progress
  • Planned
    18. 1. 2025 at 22:30
    Planned
    18. 1. 2025 at 22:30

    Dear customers.

    We would like to inform you that on 18. 01. 2025, between 23:30 and 23:59 CET, we will perform emergency maintenance on Daktela voice infrastructure.

    We need to perform an emergency reboot of our main voice gateway due to an urgent need to modify the system configuration. Established calls may be disconnected and voice services may be interrupted for up to 60 seconds. We apologize for the inconvenience.

    Thank you, your Daktela team.

01/2025 to 03/2025

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