Daktela - Notice history

All systems operational

Operational

Daktela Cloud-Hosted Solution - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.93%10/ · 100.0%

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08/2026
09/2026
10/2026
Operational

CZ Voice Services - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.92%10/ · 100.0%

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08/2026
09/2026
10/2026

SK Voice services - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.87%10/ · 100.0%

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08/2026
09/2026
10/2026

UK Voice Services - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.87%10/ · 100.0%

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08/2026
09/2026
10/2026

PL Voice Services - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.87%10/ · 100.0%

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08/2026
09/2026
10/2026

HU Voice Services - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.87%10/ · 100.0%

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08/2026
09/2026
10/2026

RO Voice Services - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.87%10/ · 100.0%

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08/2026
09/2026
10/2026

Adria Voice Services - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.87%10/ · 100.0%

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08/2026
09/2026
10/2026

International Voice Services - Operational

100% - uptime
08/2026 · 99.89%09/ · 99.87%10/ · 100.0%

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08/2026
09/2026
10/2026
Operational

CZ SMS Services - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.93%10/ · 100.0%

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08/2026
09/2026
10/2026

PL SMS Services - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.93%10/ · 100.0%

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08/2026
09/2026
10/2026

RO SMS Services - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.93%10/ · 100.0%

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08/2026
09/2026
10/2026

Adria SMS Services - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.93%10/ · 100.0%

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08/2026
09/2026
10/2026

HU SMS services - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.93%10/ · 100.0%

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08/2026
09/2026
10/2026

International SMS Services - Operational

100% - uptime
08/2026 · 100.0%09/ · 99.93%10/ · 100.0%

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08/2026
09/2026
10/2026
Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Viber - Operational

Other 3rd party services - Operational

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

View current status

10/2026

No notices reported this month

09/2026

Incident ovlivňující hlasové služby
ResolvedPartial outage3 hours 31 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The issue regarding degraded voice infrastructure services was fully resolved as of 11:25 CEST. We are currently investigating the root cause; initial analysis indicates it was likely linked to a major outage experienced by a leading Czech telecommunications provider (O2), which caused a significant surge in call traffic through our network.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
SEP19
Emergency maintenance of Daktela cloud infrastructure
CompletedMaintenance1 hour
  • Completed
    19. 9. 2026 at 22:00UTC
    Completed
    19. 9. 2026 at 22:00UTC
    Maintenance has completed successfully
  • In progress
    19. 9. 2026 at 21:00UTC
    In progress
    19. 9. 2026 at 21:00UTC
    Maintenance is now in progress
  • Planned
    18. 9. 2026 at 11:02UTC
    Planned
    18. 9. 2026 at 11:02UTC

    Dear customers,

    We would like to inform you that on 19.09.2026 between 23:00 and 01:00 of 20.09.2026 CEST, we will perform emergency maintenance on the Daktela cloud infrastructure.

    As part of this maintenance, we will apply security patches to the kernel of our virtualization platform, which requires a restart of the underlying virtualization layer. This step is necessary to keep our infrastructure fully secured and compliant with our security standards.

    During the maintenance window, you may experience a short interruption of your services.

    If you have any further questions, please do not hesitate to contact our support team.

    Thank you for your understanding,
    Your Daktela team

Global voice call drop
ResolvedMajor outage8 minutes
  • Resolved
    UTC
    Resolved

    This incident has now been resolved. All voice services are now operational.

  • Monitoring
    UTC
    Monitoring

    We have fixed the issue and are currently monitoring the results.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating
    We are currently experiencing an outage of voice services. We are looking for more information.
SEP16
Planned Maintenance of Voice and SMS Services for Czech Mobile Numbers (September 14–17, 2026)
CompletedMaintenance7 hours
  • Completed
    17. 9. 2026 at 05:00UTC
    Completed
    17. 9. 2026 at 05:00UTC
    Maintenance has completed successfully
  • In progress
    16. 9. 2026 at 22:00UTC
    In progress
    16. 9. 2026 at 22:00UTC
    Maintenance is now in progress
  • Planned
    16. 9. 2026 at 22:00UTC
    Planned
    16. 9. 2026 at 22:00UTC

    Dear Customer,

    We would like to inform you about planned technical maintenance of our voice and SMS services for Czech mobile numbers. The maintenance will take place during the week from Monday, 14 September to Thursday, 17 September 2026. This activity is part of our regular service optimization and continuous improvement of service quality.

    All technical work has been scheduled exclusively during nighttime hours to minimize any impact on your normal business operations:

    Maintenance window: The work will be carried out only during the night and early morning hours, always between 00:00 and 07:00.

    Potential impact on services: During this nighttime period, there may be occasional very brief service limitations affecting the establishment of new voice calls or the delivery of SMS messages. Any potential impact is expected to last only a few minutes. Customers who may be directly affected by this maintenance activity have also been informed separately by email.

    Normal daytime operation: During the day, all voice and SMS services for Czech mobile numbers will remain fully operational and available without any changes.

    Thank you for your understanding. Should you have any questions, our customer support team is available at daktela@daktela.com or by phone at +420 226 211 244.

    Kind regards,
    Your Daktela Team

SEP16
Emergency maintenance of Daktela cloud infrastructure
CompletedMaintenance2 hours
  • Completed
    16. 9. 2026 at 22:00UTC
    Completed
    16. 9. 2026 at 22:00UTC
    Maintenance has completed successfully
  • In progress
    16. 9. 2026 at 20:00UTC
    In progress
    16. 9. 2026 at 20:00UTC
    Maintenance is now in progress
  • Planned
    15. 9. 2026 at 14:31UTC
    Planned
    15. 9. 2026 at 14:31UTC

    Dear customers,

    We would like to inform you that on 16 September 2026 between 22:00 and 00:00 CEST we will perform maintenance of the Daktela cloud infrastructure.

    During this window we will upgrade the firmware of our backbone routers. This upgrade addresses the cause of the network incident of Monday 14 September and improves the stability of the network layer underneath our virtualisation platform.

    No impact on your services is expected and no action is required on your side.

    If you have any questions, please do not hesitate to contact our support team.

    Thank you for your understanding,

    Your Daktela team

08/2026

Partial outage of international calls
ResolvedMajor outage45 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. Inbound calls are working at the moment.

  • Identified
    UTC
    Identified

    We have localized the problem at our voice partner routing configuration. We are working on a fix.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an outage of international calls. We are looking for more information.

AUG22
Emergency maintenance of Daktela cloud infrastructure
CompletedMaintenance2 hours
  • Completed
    22. 8. 2026 at 23:00UTC
    Completed
    22. 8. 2026 at 23:00UTC
    Maintenance has completed successfully
  • In progress
    22. 8. 2026 at 21:00UTC
    In progress
    22. 8. 2026 at 21:00UTC
    Maintenance is now in progress
  • Planned
    21. 8. 2026 at 13:35UTC
    Planned
    21. 8. 2026 at 13:35UTC

    Dear customers,

    We would like to inform you that on 22.08.2026 between 23:00 and 01:00 of 23.08.2026 CEST, we will perform emergency maintenance on the Daktela cloud infrastructure.

    As part of this maintenance, we will apply security patches to the kernel of our virtualization platform, which requires a restart of the underlying virtualization layer. This step is necessary to keep our infrastructure fully secured and compliant with our security standards.

    During the maintenance window, you may experience a short interruption of your services.

    If you have any further questions, please do not hesitate to contact our support team.

    Thank you for your understanding,
    Your Daktela team

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