Daktela - Notice history

All systems operational

Daktela cloud solution

Operational

Daktela V6 Cloud-Hosted Solution - Operational

100% - uptime
02/2024 · 99.70%03/· 100.0%04/· 99.99%
02/2024
03/2024
04/2024

Voice Services

Operational

CZ Voice Services - Operational

100% - uptime
02/2024 · 99.90%03/· 100.0%04/· 99.99%
02/2024
03/2024
04/2024

SK Voice services - Operational

100% - uptime
02/2024 · 99.90%03/· 99.98%04/· 99.99%
02/2024
03/2024
04/2024

UK Voice Services - Operational

100% - uptime
02/2024 · 99.90%03/· 100.0%04/· 99.99%
02/2024
03/2024
04/2024

PL Voice Services - Operational

100% - uptime
02/2024 · 99.90%03/· 100.0%04/· 99.99%
02/2024
03/2024
04/2024

HU Voice Services - Operational

100% - uptime
02/2024 · 99.90%03/· 100.0%04/· 99.99%
02/2024
03/2024
04/2024

RO Voice Services - Operational

100% - uptime
02/2024 · 99.90%03/· 100.0%04/· 99.99%
02/2024
03/2024
04/2024

SI Voice Services - Operational

100% - uptime
02/2024 · 99.90%03/· 100.0%04/· 99.99%
02/2024
03/2024
04/2024

International Voice Services - Operational

100% - uptime
02/2024 · 99.90%03/· 100.0%04/· 99.99%
02/2024
03/2024
04/2024
SMS
Operational

CZ SMS Services - Operational

100% - uptime
02/2024 · 100.0%03/· 100.0%04/· 100.0%
02/2024
03/2024
04/2024

PL SMS Services - Operational

100% - uptime
02/2024 · 100.0%03/· 100.0%04/· 100.0%
02/2024
03/2024
04/2024

RO SMS Services - Operational

100% - uptime
02/2024 · 100.0%03/· 100.0%04/· 100.0%
02/2024
03/2024
04/2024

International SMS Services - Operational

100% - uptime
02/2024 · 100.0%03/· 100.0%04/· 100.0%
02/2024
03/2024
04/2024

3rd parties services (integrations)

Operational

Facebook Messenger - Operational

WhatsApp - Operational

Viber - Operational

Other 3rd party services - Operational

3rd parties e-mail services

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

04/2024

Short-term outages of some instances
  • Resolved
    Resolved

    Dear Customers,

    We would like to inform you of the reasons for the outage (RFO) related to the recent service interruption.

    We apologize for any inconvenience caused.

    For more information, please visit the RFO link here.

    If you have any questions, please do not hesitate to contact our support team.

    Thank you for your understanding

    Daktela team.

  • Investigating
    Investigating

    Dear customers, we are currently experiencing short-term outages in some instances. Our technical teams are already working to resolve this situation and we expect everything to be working properly again soon. Thank you for your patience and understanding."

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.

03/2024

Short outage of Daktela cloud services
  • Resolved
    Update

    Dear Customers,

    We would like to share with you the RFO for this outage. We apologize for any inconvenience this may have caused. Please refer to the RFO for further details by clicking here.

    If you have any further questions, please contact our support team.

    Thank you, your Daktela team.

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Dear customers,

    between 12:14 and 12:17 CET we experienced a temporary outage of our cloud services. All services are now up and running and there should be no further occurrences of the problem.

Suspected Issue: Cloudflare System
  • Resolved
    Resolved

    Dear customers,

    the issue stopped appearing at around 11:30 and has not occurred since. The most likely cause has been identified in the global network peering infrastructure and we'll be working with our supplier on further analysis and additional steps to be taken to mitigate further occurrence.

    Thank you for your patience

  • Monitoring
    Monitoring

    Dear customers,

    the issue has stopped occurring before 11:30 CET. Based on the debug info we have collected and provided to the global peering network, it appears to have been an international peering failure in the global internet. We'll continue in analyzing the collected data to come up with following steps in order to prevent future occurrence.

    Thank you for your patience

  • Identified
    Identified

    Dear customers,

    we're in contact with our global network provider (CloudFlare) to identify and resolve the issues. The impact is currently in the form of short outages lasting usually 5-10 minutes for various locations. The suspected cause is in the global network internet peering system and might be of greater nature. We'll post new updates once they are available.

    Thank you for your patience

  • Investigating
    Investigating

    Dear Customers, According to available information, one of our interconnection partners is having network routing issues. This outage does not affect Daktela's systems themselves. Those affected may experience reduced service availability.

Scheduled maintenance of our Infrastructure.
  • Completed
    14. 3. 2024 at 22:30
    Completed
    14. 3. 2024 at 22:30
    Maintenance has completed successfully.
  • In progress
    14. 3. 2024 at 21:00
    In progress
    14. 3. 2024 at 21:00
    Maintenance is now in progress
  • Planned
    14. 3. 2024 at 21:00
    Planned
    14. 3. 2024 at 21:00

    Dear Valued Customers,

    We would like to inform you about an upcoming scheduled network maintenance that will take place on March 14, 2024, between 22:00 and 23:30 CET. This maintenance is essential for enhancing the resilience and functionality of our Daktela cloud infrastructure.

    Scope of Maintenance: During this maintenance window, we will be conducting activities related to the relocation of backup IP. The primary purpose of this operation is to test the seamless network switch between data centers, specifically for Disaster Recovery (DR) scenarios.

    Impact on Services: We anticipate minimal to no service disruption as we undertake the reconfiguration of certain subnets. However, in the event of any unforeseen circumstances, there might be short outages lasting up to 10 minutes. We have taken measures to ensure that these interruptions are kept to a minimum.

    Contact Information: Our dedicated support team is available to address any concerns or queries you may have during the maintenance period. Feel free to reach out to them for assistance.

    We appreciate your understanding and cooperation as we work to improve the overall performance and reliability of our network infrastructure. We apologize for any inconvenience this may cause and assure you that every effort will be made to complete the maintenance swiftly and efficiently.

    Thank you for your continued trust in Daktela.

    Best regards,

    Daktela Team

02/2024

Short partial outage of our cloud services
  • Resolved
    Update

    Dear customers,

    The Major Incident Report is available at following link: MIR-2024-02-12

    Daktela Team

  • Resolved
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Dear Customers,

    At 10:21 CET, we experienced a brief (up to 1 minute) outage of some of our cloud services.

    We apologize for the inconvenience caused.

    The web interface may have been unavailable and the quality of incoming and outgoing voice calls may have been reduced (not all calls were affected).

02/2024 to 04/2024

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