Other 3rd party services Experiencing Degraded Performance

Daktela cloud solution

Daktela V6 Cloud-Hosted Solution

100 % uptime
02/2023100% uptime
03/2023100% uptime
04/2023100% uptime

Voice Services

CZ Voice Services

100 % uptime
02/2023100% uptime
03/2023100% uptime
04/2023100% uptime

SK Voice services

100 % uptime
02/2023100% uptime
03/2023100% uptime
04/2023100% uptime

UK Voice Services

100 % uptime
02/2023100% uptime
03/2023100% uptime
04/2023100% uptime

PL Voice Services

100 % uptime
02/2023100% uptime
03/2023100% uptime
04/2023100% uptime

HU Voice Services

100 % uptime
02/2023100% uptime
03/2023100% uptime
04/2023100% uptime

RO Voice Services

100 % uptime
02/2023100% uptime
03/2023100% uptime
04/2023100% uptime

SI Voice Services

100 % uptime
02/2023100% uptime
03/2023100% uptime
04/2023100% uptime

International Voice Services

99.64 % uptime
02/2023100% uptime
03/202399% uptime
04/2023100% uptime
SMS

CZ SMS Services

100 % uptime
02/2023100% uptime
03/2023100% uptime
04/2023100% uptime

PL SMS Services

100 % uptime
02/2023100% uptime
03/2023100% uptime
04/2023100% uptime

RO SMS Services

100 % uptime
02/2023100% uptime
03/2023100% uptime
04/2023100% uptime

International SMS Services

100 % uptime
02/2023100% uptime
03/2023100% uptime
04/2023100% uptime

3rd parties services (integrations)

Facebook Messenger

Operational
WhatsApp
Operational
Viber
Operational

Other 3rd party services

Degraded performance

3rd parties e-mail services

Microsoft 365

Operational

Gmail

Operational

Notice history

04/2023

We are currently experiencing slightly degraded sound quality for some incoming calls.
  • Resolved

    According to our partner, the functionality of all services is fully restored.

  • Identified

    Our partner has confirmed a problem on the inter-operator link outside the Daktela network.
    We are working to eliminate the problem, but unfortunately we do not have a specific date for the solution. We will update you as soon as we know new information.

  • Investigating

    We are currently investigating this incident.

Partial outage of voice services
  • Resolved

    This incident has been resolved.

  • Monitoring

    Our providers have informed us that the problem has been fixed.
    This was confirmed by our testing.
    We are currently monitoring the situation.

  • Resolved

    The incident is resolved. Currently, we don´t register any issues.

  • Identified

    We have rerouted calls on our network and reported the situation to our telephone service providers. We are currently still investigating the situation.
    We would like to assure you that we are doing our best to resolve this matter as quickly and efficiently as possible. Thank you for your understanding and patience.

  • Investigating

    There is currently a one-way audibility of voice calls. Daktela web interface is not affected. We are finding out more information.

03/2023

Reduced quality of our services
  • Resolved

    Dear customers,

    you can find the Major Incident Report regarding the incident on March 21, 2023 at the following link.

    Daktela Team.

  • Resolved

    At this moment, all services should be operational. We continue to monitor the situation.

  • Identified

    It has been discovered that there is an issue in one of the data centers. As a result, the decision has been made to redirect the affected routes to another data center.

  • Investigating

    Dear customers,

    We would like to apologize for the ongoing reduced quality of our services, which may result in some of our services being temporarily unavailable. We deeply regret this situation and are working to resolve it as soon as possible.

Partial outage of voice services in Romania
  • Resolved

    We have confirmation from our customers that the issue with inbound RO numbers is resolved.

  • Monitoring

    We have information from our provider the link is up and the calls should work. We are testing and monitoring the situation.

  • Identified

    Out provider identified the issue, but could not provide many details - we expect it to be working soon.

  • Investigating

    We are currently experiencing issues with incoming voice calls.
    Outbound calls and Daktela v6 solution are not affected. We are investigating the cause.
    We will provide more details as soon as possible.

Scheduled maintenance of our Voice Infrastructure.
  • Completed
    2. 3. 2023 at 01:00

    Maintenance has completed successfully

  • In progress
    1. 3. 2023 at 22:00

    Maintenance is now in progress

  • Planned
    1. 3. 2023 at 22:00

    Dear customers.

    We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

    From 01.03.2023 - 23:00 to 02.03.2023 - 02:00. Our services may be partially or completely out of service at these intervals.

    Thank you, your Daktela team.

02/2023

SIM hosting outage in Bratislava
  • Resolved

    This incident has been resolved.

  • Resolved

    Dear Customers,

    We would like to inform you about the outage of the SIM hosting service in the data centre in Bratislava. Unfortunately, there is a technical problem that affects the availability of hosted SIM card services.

    Our technicians are now working on fixing the problem and trying to restore full functionality of our services as soon as possible.

    We apologize for the inconvenience caused.

Scheduled maintenance of our Voice Infrastructure.
  • Completed
    23. 2. 2023 at 01:00

    Maintenance has completed successfully

  • In progress
    22. 2. 2023 at 22:00

    Maintenance is now in progress

  • Planned
    22. 2. 2023 at 22:00

    Dear customers.

    We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

    From 22. 02. 2023 - 23:00 to 23. 02. 2023 - 02:00. Our services may be partially or completely out of service at these intervals.

    Thank you, your Daktela team.

02/2023 to 04/2023