Daktela - Notice history

All systems operational

Operational

Daktela Cloud-Hosted Solution - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024
Operational

CZ Voice Services - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024

SK Voice services - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024

UK Voice Services - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024

PL Voice Services - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024

HU Voice Services - Operational

100% - uptime
09/2024 · 100.0%10/· 99.48%11/· 100.0%

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09/2024
10/2024
11/2024

RO Voice Services - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024

Adria Voice Services - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024

International Voice Services - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024
Operational

CZ SMS Services - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024

PL SMS Services - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024

RO SMS Services - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024

Adria SMS Services - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024

HU SMS services - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024

International SMS Services - Operational

100% - uptime
09/2024 · 100.0%10/· 100.0%11/· 100.0%

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09/2024
10/2024
11/2024
Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Viber - Operational

Other 3rd party services - Operational

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

11/2024

Network outage
  • Update
    Update

    Dear customers, in this report you may find the major incident document.

  • Resolved
    Resolved

    All services have been fully restored.

  • Monitoring
    Monitoring

    About 0:00 CET there occured outage of network connectivity to the internet due to planned work in partner's network.

    About 0:53 CET the traffic was moved to backup connectivity, since that time services should work.

    Possible impact: not available web GUI and not working WebRTC Devices

    Currently we are monitoring and investigating the issue. Another short outage might occur.

Daktela cloud services outage
  • Update
    Update

    Dear customers, here you may find the incident report

  • Resolved
    Resolved

    All issues were resolved.

  • Update
    Update

    We are now monitoring the status of the services and working on the full restoration of high availability of services.

  • Monitoring
    Monitoring

    Dear Customers,

    Today between 16:06 - 16:08 and 16:35 - 16:43 we have experienced partial unavailability of Daktela cloud services. The problem was caused by human error on the side of the data service provider, when the primary and backup fiber optic data circuits were interrupted.

    We are very sorry for the inconvenience caused.

    Daktela team.

Outage of WebRTC device functionality
  • Resolved
    Resolved

    Dear customers,

    We would like to inform you about the outage of WebRTC device functionality, that lasted from 00:00 5.11. 2024 to 08:52 5.11. 2024. This outage was caused by technical difficulties on our Donjon servers. Some endpoint devices did not register or were deregistered after the first call. We have identified and successfully resolved the issue with the encryption of communications for these devices.

    This incident is now resolved, and we sincerely apologise for the inconvenience caused.

    Sincerely,

    The Daktela Team

10/2024

Hungarian inbound call outage
  • Monitoring
    Monitoring

    Inbound Voice services have been successfully restored.
    We will continuously monitor the situation until our partner completes the full operation of the infrastructure.

  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are currently registering a global outage of incoming/outgoing Hungarian calls.

    We have successfully redirected outgoing calls through another service provider.

    The outage occurred in the infrastructure of our partner service provider, which is currently intensively dealing with the restoration of services.

    We do not yet have an estimated time to restore service.

  • Investigating
    Investigating
    We are currently experiencing an outage of voice services. We are looking for more information.
Scheduled maintenance of Daktela Cloud Infrastructure.
  • Completed
    10. 10. 2024 at 22:00
    Completed
    10. 10. 2024 at 22:00
    Maintenance has completed successfully
  • In progress
    10. 10. 2024 at 21:00
    In progress
    10. 10. 2024 at 21:00
    Maintenance is now in progress
  • Planned
    10. 10. 2024 at 21:00
    Planned
    10. 10. 2024 at 21:00

    Dear Customers,

    We would like to inform you that on 10.10.2024 from 23:00 CET to 11.10.2024 00:00 CET we will perform scheduled maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform.

    The scheduled work may cause a short temporary unavailability of some services.

    Thank you,

    Daktela team.

Short-term outages of some instances
  • Resolved
    Resolved

    All systems are fully operational.

  • Investigating
    Investigating

    Dear customers, we are currently experiencing short-term outages in some instances. Our technical teams are already working to resolve this situation and we expect everything to be working properly again soon.

Scheduled maintenance of Daktela Cloud Infrastructure.
  • Completed
    4. 10. 2024 at 00:00
    Completed
    4. 10. 2024 at 00:00
    Maintenance has completed successfully
  • In progress
    3. 10. 2024 at 20:00
    In progress
    3. 10. 2024 at 20:00
    Maintenance is now in progress
  • Planned
    3. 10. 2024 at 20:00
    Planned
    3. 10. 2024 at 20:00

    Dear Customers,

    We would like to inform you that on 3.10.2024, from 22:00 CET to 4.10.2024 02:00 CET, we will perform maintenance scheduled in our data centers. This maintenance is necessary to update the hardware of our core switches to ensure continued reliability and security.

    Scheduled work may cause temporary unavailability of some services for up to 3 service interruptions of up to 10 minutes.

    Thank you, your Daktela team.

Partial degradation of connectivity.
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    All services are UP.

    We are now monitoring situation and investigating issues on main connectivity route.

  • Monitoring
    Monitoring

    We are currently experiencing partial quality degradation of connectivity for global customers.

    Identified issue and switched to other connectivity.

09/2024

Partial outage
  • Resolved
    Resolved

    All systems are fully operational.

  • Monitoring
    Monitoring

    The issue is resolved. We are monitoring the situation.

  • Investigating
    Investigating

    We are currently investigating a network issue in the Daktela cloud.

09/2024 to 11/2024

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