Daktela - Notice history

Dear customers.

We would like to inform you that on 11th July 2022 between 23:59-06:00 CEST (22:59-05:00 BST) our voice partner for UK & Ireland will be carrying out maintenance on the telecommunications infrastructure. We are assured this is a low-risk operation. No interruption to services is expected. There are resilient firewalls and they failover seamlessly. Services are deemed "at risk" as this work is taking place on traffic carrying devices.

If you have any further questions or issues with voice services outside of this planned window please contact our support team.

Thank you, your Daktela team.

Please be advised that emergency maintenance will be undertaken at our data centres on the Gamma IP network infrastructure: 7th July 23:55 - 01:30 GMT 8th July.

The purpose of these emergency works is for routing configuration to be reverted, to mitigate potential disturbances caused by brief core network blips.

Services affected: Gamma IP Network.

Customer Risk statement: There will be two sub 10 second interruptions on the network, no interruption to services is expected, but there is a risk to connectivity during these interruptions.

All services are resilient and there are alternative paths into Gamma.

Daktela apologises for any inconvenience.

Dear Customer,

We have been informed by the network carrier that on Wednesday 25th May between 21:00 - 03:00 GMT their engineers will be carrying out maintenance in their Manchester data center as part of their commitment to improving the overall resilience and efficiency of the private cloud infrastructure.

We have been informed that this is low-risk work for the Telephony platform and as a result of this work we do not anticipate any disruption to voice services with this maintenance. With that being said, should you experience any issues within or around this timeframe, please do contact Daktela Support.

Daktela team

Dear Customer,

We have been informed by the network carrier that on Wednesday 24th May between 21:00 - 03:00 GMT their engineers will be carrying out maintenance in their Manchester data center as part of their commitment to improving the overall resilience and efficiency of the private cloud infrastructure.

We have been informed that this is low-risk work for the Telephony platform and as a result of this work we do not anticipate any disruption to voice services with this maintenance. With that being said, should you experience any issues within or around this timeframe, please do contact Daktela Support.

Daktela team

Dear customers.

We would like to inform you that on 11th May 2022 between 23:00-23:15 CEST (22:00-22:15 BST) we will be carrying out maintenance on the telecommunications infrastructure. This is a planned restart of the service. Ongoing calls will be terminated during this event. If you have any further questions, please contact our support team.

Thank you, your Daktela team.

Dear customers,

we would like to inform about that our Polish SMS Partner will carry out maintenance on 9 May 2022 between 0:00-4:00 CEST. Focused on the backbone infrastructure to improve their services. At this window, there may be some difficulty to send and receiving SMS for a couple of minutes. If you have further questions or any issues outside this maintenance window, please contact our support team.

Thank you for understanding.

Team Daktela.