Partial outage of Daktela Internal services

Rozwiązany

Częściowa awaria

Wystąpił w dniu ponad rok temu27. 5. 2025Trwało 20 minut27. 5. 202512:1012:30UTC

Dotknięty

Daktela cloud solution - Chmura

Hosting Daktela Cloud

Usługi głosowe

Voice Serwis - Republika Czeska

Usługi głosowe SK

Voice Serwis - Wielka Brytania

Aktualizacje

Rozwiązany
27. 5. 2025 o 12:30UTC
Rozwiązany
27. 5. 2025 o 12:30UTC
This incident has been resolved. All services are fully operational.
Monitorowanie
27. 5. 2025 o 12:25UTC
Monitorowanie
27. 5. 2025 o 12:25UTC
Once the investigation was complete, the affected proxy service was restarted and the connection was gradually renewed for customers' devices. The ability to make and receive calls was restored. The engineers monitored the service for a while.
Zidentyfikowany
27. 5. 2025 o 12:15UTC
Zidentyfikowany
27. 5. 2025 o 12:15UTC
An internal investigation revealed that the issue lay with a proxy service used by some customers. This affected some customers' devices negatively.
Analiza
27. 5. 2025 o 12:10UTC
Analiza
27. 5. 2025 o 12:10UTC
After resolving the previous outage, we received reports from some customers that their Daktela instances and devices were not working. We have started investigating the issue immediately.

Daktela - Partial outage of Daktela Internal services – Szczegóły incydentu