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We will try to minimize any inconvenience and expect the maintenance itself to last \\[Insert estimated duration here\\] during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform.\n\nIf you have any questions or concerns, please do not hesitate to contact our support team.\n\nThank you for your patience and understanding.\n\nSincerely,\n\nDaktela Team","messageTranslationId":"cm9v6rr2p001l11fajv6r79uk","status":"NOTSTARTEDYET","notify":false,"started":"2025-05-13T20:00:00.000Z","ended":null,"duration":0,"createdAt":"2025-04-24T09:54:35.097Z","updatedAt":"2025-04-24T09:57:32.663Z","maintenanceId":"cm9v6rr0x001k11fa31nss7g6","messageHtml":"

Dear Customers,

We would like to inform you about the planned maintenance of our voice services in the data center.

Date and time: 13.5.2025 22:00:00 - 14.5.2025
Estimated duration of the outage (hh:mm:ss): 6:00:00
Reason of the outage: maintenance of the distribution point

Although we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last [Insert estimated duration here] during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform.

If you have any questions or concerns, please do not hesitate to contact our support team.

Thank you for your patience and understanding.

Sincerely,

Daktela Team

","messageHtmlTranslationId":"cm9v6rr2t001m11fagl61cq5f","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"cm9v6rr2t001m11fagl61cq5f","text_ar":null,"text_cs":"

Vážení zákazníci,

rádi bychom Vás informovali o plánované údržbě našich hlasových služeb v datovém centru.

Termín výpadku: 13.5.2025 22:00:00 - 14.5.2025 06:00:00
Předpokládaná doba trvání výpadk: 6:00:00
Důvod výpadku: technická údržba distribučního bodu

Přestože nepředpokládáme žádné významné narušení provozu, může být údržba klasifikována jako riziko. Budeme se snažit minimalizovat případné nepříjemnosti a očekáváme, že samotná údržba bude trvat [Zde vložte odhadovanou dobu trvání] během okna údržby, kdy může dojít k přerušení hlasových služeb. Jedná se o nezbytná opatření k zajištění vašich vysokých standardů a stability platformy Daktela.

V případě jakýchkoli dotazů nebo obav se neváhejte obrátit na náš tým podpory.

Děkujeme vám za trpělivost a pochopení.

S pozdravem,

Tým Daktela

","text_da":null,"text_de":null,"text_en":"

Dear Customers,

We would like to inform you about the planned maintenance of our voice services in the data center.

Date and time: 13.5.2025 22:00:00 - 14.5.2025
Estimated duration of the outage (hh:mm:ss): 6:00:00
Reason of the outage: maintenance of the distribution point

If you have any questions or concerns, please do not hesitate to contact our support team.

Thank you for your patience and understanding.

Sincerely,

Daktela Team

","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"

Szanowni Klienci,

Chcielibyśmy poinformować o planowanej konserwacji naszych usług głosowych w centrum danych.

Data konserwacji: 13.5.2025 22:00:00 - 14.5.2025 06:00:00

Zakres czasu: 6:00:00

Chociaż nie przewidujemy żadnych znaczących zakłóceń w świadczeniu usług, konserwacja może zostać sklasyfikowana jako ryzyko. Postaramy się zminimalizować wszelkie niedogodności i oczekujemy, że sama konserwacja potrwa [Wstaw szacowany czas trwania tutaj] podczas okna konserwacji, kiedy usługa głosowa może zostać przerwana. Są to niezbędne środki w celu zapewnienia wysokich standardów i stabilności platformy Daktela.

W razie jakichkolwiek pytań lub wątpliwości prosimy o kontakt z naszym zespołem wsparcia.

Dziękujemy za cierpliwość i zrozumienie.

Z poważaniem,

Zespół Daktela

","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"

Stimați clienți,

Dorim să vă informăm cu privire la întreținerea planificată a serviciilor noastre de voce din centrul de date.

Deși nu anticipăm nicio întrerupere semnificativă a serviciului, întreținerea poate fi clasificată drept risc. Vom încerca să reducem la minimum orice inconvenient și ne așteptăm ca întreținerea propriu-zisă să dureze [Inserați durata estimată aici] în timpul ferestrei de întreținere în care serviciul de voce poate fi întrerupt. Acestea sunt măsuri necesare pentru a vă asigura standarde ridicate și stabilitatea platformei Daktela.

Dacă aveți întrebări sau nelămuriri, vă rugăm să nu ezitați să contactați echipa noastră de asistență.

Vă mulțumim pentru răbdarea și înțelegerea dumneavoastră.

Cu stimă,

Echipa Daktela

","text_sl":null,"text_tr":null,"text_uk":null,"text_vi":null,"text_zh_tw":null,"text_zh":null,"text_sv":null,"text_ja":null,"text_ko":null,"text_sq":null,"text_hu":"

Kedves Ügyfeleink!

Szeretnénk tájékoztatni Önöket az adatközpontban működő hangszolgáltatások tervezett karbantartásáról.

Bár nem számítunk a szolgáltatás jelentős megszakadására, a karbantartás kockázatnak minősíthető. Igyekszünk minimalizálni a kellemetlenségeket, és arra számítunk, hogy maga a karbantartás [Beillesztendő a becsült időtartam ide] tart a karbantartási ablak alatt, amikor a hangszolgáltatás szünetelhet. Ezek szükséges intézkedések az Ön magas színvonalának és a Daktela platform stabilitásának biztosítása érdekében.

Ha bármilyen kérdése vagy aggálya van, kérjük, forduljon bizalommal ügyfélszolgálatunkhoz.

Köszönjük türelmét és megértését.

Üdvözlettel,

Daktela csapat

","text_et":null},"messageTranslation":{"id":"cm9v6rr2p001l11fajv6r79uk","text_ar":null,"text_cs":"Vážení zákazníci,\n\nrádi bychom Vás informovali o plánované údržbě našich hlasových služeb v datovém centru.\n\nTermín výpadku: 13.5.2025 22:00:00 - 14.5.2025 06:00:00 \nPředpokládaná doba trvání výpadk: 6:00:00 \nDůvod výpadku: technická údržba distribučního bodu\n\nPřestože nepředpokládáme žádné významné narušení provozu, může být údržba klasifikována jako riziko. Budeme se snažit minimalizovat případné nepříjemnosti a očekáváme, že samotná údržba bude trvat \\[Zde vložte odhadovanou dobu trvání\\] během okna údržby, kdy může dojít k přerušení hlasových služeb. Jedná se o nezbytná opatření k zajištění vašich vysokých standardů a stability platformy Daktela.\n\nV případě jakýchkoli dotazů nebo obav se neváhejte obrátit na náš tým podpory.\n\nDěkujeme vám za trpělivost a pochopení.\n\nS pozdravem,\n\nTým Daktela","text_da":null,"text_de":null,"text_en":"Dear Customers,\n\nWe would like to inform you about the planned maintenance of our voice services in the data center.\n\n \nDate and time: 13.5.2025 22:00:00 - 14.5.2025 \nEstimated duration of the outage (hh:mm:ss): 6:00:00 \nReason of the outage: maintenance of the distribution point\n\nAlthough we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last \\[Insert estimated duration here\\] during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform.\n\nIf you have any questions or concerns, please do not hesitate to contact our support team.\n\nThank you for your patience and understanding.\n\nSincerely,\n\nDaktela Team","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"Szanowni Klienci,\n\nChcielibyśmy poinformować o planowanej konserwacji naszych usług głosowych w centrum danych.\n\nData konserwacji: 13.5.2025 22:00:00 - 14.5.2025 06:00:00\n\nZakres czasu: 6:00:00\n\nChociaż nie przewidujemy żadnych znaczących zakłóceń w świadczeniu usług, konserwacja może zostać sklasyfikowana jako ryzyko. Postaramy się zminimalizować wszelkie niedogodności i oczekujemy, że sama konserwacja potrwa \\[Wstaw szacowany czas trwania tutaj\\] podczas okna konserwacji, kiedy usługa głosowa może zostać przerwana. Są to niezbędne środki w celu zapewnienia wysokich standardów i stabilności platformy Daktela.\n\nW razie jakichkolwiek pytań lub wątpliwości prosimy o kontakt z naszym zespołem wsparcia.\n\nDziękujemy za cierpliwość i zrozumienie.\n\nZ poważaniem,\n\nZespół Daktela","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"Stimați clienți,\n\nDorim să vă informăm cu privire la întreținerea planificată a serviciilor noastre de voce din centrul de date.\n\nDeși nu anticipăm nicio întrerupere semnificativă a serviciului, întreținerea poate fi clasificată drept risc. Vom încerca să reducem la minimum orice inconvenient și ne așteptăm ca întreținerea propriu-zisă să dureze \\[Inserați durata estimată aici\\] în timpul ferestrei de întreținere în care serviciul de voce poate fi întrerupt. Acestea sunt măsuri necesare pentru a vă asigura standarde ridicate și stabilitatea platformei Daktela.\n\nDacă aveți întrebări sau nelămuriri, vă rugăm să nu ezitați să contactați echipa noastră de asistență.\n\nVă mulțumim pentru răbdarea și înțelegerea dumneavoastră.\n\nCu stimă,\n\nEchipa Daktela","text_sl":null,"text_tr":null,"text_uk":null,"text_vi":null,"text_zh_tw":null,"text_zh":null,"text_sv":null,"text_ja":null,"text_ko":null,"text_sq":null,"text_hu":"Kedves Ügyfeleink!\n\nSzeretnénk tájékoztatni Önöket az adatközpontban működő hangszolgáltatások tervezett karbantartásáról.\n\nBár nem számítunk a szolgáltatás jelentős megszakadására, a karbantartás kockázatnak minősíthető. Igyekszünk minimalizálni a kellemetlenségeket, és arra számítunk, hogy maga a karbantartás \\[Beillesztendő a becsült időtartam ide\\] tart a karbantartási ablak alatt, amikor a hangszolgáltatás szünetelhet. Ezek szükséges intézkedések az Ön magas színvonalának és a Daktela platform stabilitásának biztosítása érdekében.\n\nHa bármilyen kérdése vagy aggálya van, kérjük, forduljon bizalommal ügyfélszolgálatunkhoz.\n\nKöszönjük türelmét és megértését.\n\nÜdvözlettel,\n\nDaktela csapat","text_et":null}}],"components":[{"id":"cl0r22slm90420550n11r3z1u6n","name":"PL Voice Services","nameTranslationId":"cl0r22sla90419850n11b4euk45","description":"","descriptionTranslationId":"cl10omvf1192199ekljfq2jke52","status":"OPERATIONAL","internalStatus":"OPERATIONAL","order":4,"showUptime":true,"createdAt":"2022-03-14T18:45:22.378Z","updatedAt":"2025-04-24T09:57:32.583Z","archivedAt":null,"siteId":"cl0mckwnt447483e6n0584iyduu","uniqueEmail":"daktela-pl-voice-services-o6tcmbvjj@automation.instatus.com","oldGroup":"cl0mcqfgm454492e6n0jjcvxip4","groupId":"cl0mcqfgm454492e6n0jjcvxip4","isParent":false,"isCollapsed":false,"thirdPartyMonitorId":null,"nameHtml":"

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Together with the voice operator we have identified the root cause of the problem and we are working on the fix.

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Wspólnie z operatorem głosowym ustaliliśmy przyczynę problemu i pracujemy nad jego rozwiązaniem.

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A hangszolgáltatóval közösen azonosítottuk a probléma kiváltó okát, és dolgozunk a megoldáson.

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Dear customers, we are still experiencing a problem with calls to the Swan mobile network. We are working hard to fix the problem. Daktela services are not affected by this outage. If you are a Swan customer and are experiencing problems, please contact Swan support directly.

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","text_et":null},"messageTranslation":{"id":"cma0s72740012jy44qnuft3p9","text_ar":null,"text_cs":"Vážení zákazníci, máme problém s voláním do mobilní sítě Swan. Na odstranění problému usilovně pracujeme. Služeb Daktela se tento výpadek netýká. Pokud jste zákazníkem společnosti Swan a máte problémy, kontaktujte přímo podporu společnosti Swan.","text_da":null,"text_de":null,"text_en":"Dear customers, we are still experiencing a problem with calls to the Swan mobile network. We are working hard to fix the problem. Daktela services are not affected by this outage. If you are a Swan customer and are experiencing problems, please contact Swan support directly.","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"Drodzy klienci, mamy problem z połączeniami do sieci komórkowej Swan. Pracujemy ciężko, aby rozwiązać ten problem. Usługi Daktela nie są dotknięte tą awarią. Jeśli jesteś klientem Swan i masz problemy, skontaktuj się bezpośrednio z pomocą techniczną Swan.","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"Dragi clienți, întâmpinăm o problemă cu apelurile către rețeaua mobilă Swan. Lucrăm din greu pentru a remedia problema. Serviciile Daktela nu sunt afectate de această întrerupere. Dacă sunteți client Swan și întâmpinați probleme, vă rugăm să contactați direct asistența Swan.","text_sl":null,"text_tr":null,"text_uk":null,"text_vi":null,"text_zh_tw":null,"text_zh":null,"text_sv":null,"text_ja":null,"text_ko":null,"text_sq":null,"text_hu":"Kedves Ügyfeleink! Problémát tapasztalunk a Swan mobilhálózat hívásaival kapcsolatban. Keményen dolgozunk a probléma megoldásán. A Daktela szolgáltatásait ez a kimaradás nem érinti. Ha Ön Swan ügyfél, és problémákat tapasztal, forduljon közvetlenül a Swan ügyfélszolgálatához.","text_et":null}}],"components":[{"id":"cl0mckwol447511e6n0lub61mj3","name":"Daktela Cloud-Hosted Solution","nameTranslationId":"cl16exu5c189081etn1o5qfyokc","description":"","descriptionTranslationId":"cl16exu5p189088etn1ro9a4qie","status":"OPERATIONAL","internalStatus":"OPERATIONAL","order":1,"showUptime":true,"createdAt":"2022-03-11T11:40:32.757Z","updatedAt":"2025-04-28T08:31:40.352Z","archivedAt":null,"siteId":"cl0mckwnt447483e6n0584iyduu","uniqueEmail":"daktela-daktela-v6-cloud-hosted-solution-wucgfi1zy@automation.instatus.com","oldGroup":"cl0mcq93g454113e6n0q4rrb9dr","groupId":"cl0mcq93g454113e6n0q4rrb9dr","isParent":false,"isCollapsed":false,"thirdPartyMonitorId":null,"nameHtml":"

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Usługi głosowe

We have registered a partial outage of outgoing Hungarian calls. We are currently investigating with our partner service provider the root cause. We do not yet have an estimated time for restoring of services.

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Zaregistrovali jsme částečný výpadek odchozích maďarských hovorů. V současné době vyšetřujeme s naším partnerským poskytovatelem služeb hlavní příčinu. Zatím nemáme odhadovaný čas na obnovení služeb.

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Zarejestrowaliśmy częściową przerwę w połączeniach wychodzących na Węgrzech. Obecnie badamy przyczynę z naszym partnerem, dostawcą usług. Nie mamy jeszcze szacunkowego czasu przywrócenia usług.

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Am înregistrat o întrerupere parțială a apelurilor de ieșire din Ungaria. În prezent, investigăm cu furnizorul nostru de servicii partener cauza principală. Nu avem încă un timp estimat pentru restabilirea serviciilor.

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A kimenő magyar hívások részleges leállását regisztráltuk. Jelenleg partnerszolgáltatónkkal együtt vizsgáljuk a kiváltó okot. A szolgáltatások helyreállításának becsült időpontja még nincs.

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After the preliminary investigation the problem seems to be on the side of our partner service provider - most probably just mobile numbers are affected.

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Po předběžném šetření se zdá, že problém je na straně našeho partnerského poskytovatele služeb – pravděpodobně se to týká pouze mobilních čísel.

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After the preliminary investigation the problem seems to be on the side of our partner service provider - most probably just mobile numbers are affected.

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Po wstępnym dochodzeniu ustalono, że problem leży po stronie naszego partnera, operatora usług — najprawdopodobniej problem dotyczy tylko numerów komórkowych.

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După investigația preliminară, problema pare să fie de partea furnizorului nostru de servicii partener - cel mai probabil doar numerele de telefon sunt afectate.

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Az előzetes vizsgálat után úgy tűnik, hogy a probléma partner szolgáltatónk oldalán van - valószínűleg csak a mobilszámokat érinti.

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The issue seems to be resolved, we are still monitoring the situation.

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Zdá se, že problém je vyřešen, situaci stále sledujeme.

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The issue seems to be resolved, we are still monitoring the situation.

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Wygląda na to, że problem został rozwiązany, nadal monitorujemy sytuację.

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Problema pare a fi rezolvată, încă monitorizăm situația.

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A probléma megoldódni látszik, továbbra is figyeljük a helyzetet.

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Incident was resolved, all services are fully operational.

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Událost byla vyřešena, všechny služby jsou plně funkční.

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Incident was resolved, all services are fully operational.

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Incydent został rozwiązany, wszystkie usługi działają prawidłowo.

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Incidentul a fost rezolvat, toate serviciile sunt pe deplin operaționale.

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Az incidenst megoldották, minden szolgáltatás teljesen működőképes.

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HU Voice Services

Servicii vocale HU

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HU Hangszolgáltatások

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Voice Services

Hlasové služby

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Voice Services

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Usługi głosowe

A fix has been deployed on the partner's side, and we are no longer seeing any failed calls.

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Byla nasazena oprava na straně partnera a již neprošlé hovory neevidujeme.

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A fix has been deployed on the partner's side, and we are no longer seeing any failed calls.

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","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"

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","text_et":null},"messageTranslation":{"id":"cm91c1juy0007aevq5r74pdq0","text_ar":null,"text_cs":"Byla nasazena oprava na straně partnera a již neprošlé hovory neevidujeme.","text_da":null,"text_de":null,"text_en":"A fix has been deployed on the partner's side, and we are no longer seeing any failed calls.","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"Wdrożyliśmy poprawkę po stronie partnera i nie obserwujemy już żadnych nieudanych wywołań.","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"O remediere a fost implementată din partea partenerului și nu mai vedem niciun apel eșuat.","text_sl":null,"text_tr":null,"text_uk":null,"text_vi":null,"text_zh_tw":null,"text_zh":null,"text_sv":null,"text_ja":null,"text_ko":null,"text_sq":null,"text_hu":"Egy javítást telepítettek a partner oldalán, és már nem látunk sikertelen hívást.","text_et":null}}],"components":[{"id":"cl0mckwp1447521e6n0ei992tzk","name":"CZ Voice Services","nameTranslationId":"cl0mmuhm9881777e6n0kctw0eww","description":"","descriptionTranslationId":"cl0mmuhmg881784e6n0xqsakzc3","status":"OPERATIONAL","internalStatus":"OPERATIONAL","order":1,"showUptime":true,"createdAt":"2022-03-11T11:40:32.773Z","updatedAt":"2025-04-24T09:57:32.613Z","archivedAt":null,"siteId":"cl0mckwnt447483e6n0584iyduu","uniqueEmail":"daktela-voice-services-daktela-voice-services-8p6oboehz@automation.instatus.com","oldGroup":"cl0mcqfgm454492e6n0jjcvxip4","groupId":"cl0mcqfgm454492e6n0jjcvxip4","isParent":false,"isCollapsed":false,"thirdPartyMonitorId":null,"nameHtml":"

CZ Voice Services

CZ hlasové služby

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CZ Voice Services

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Voice Serwis - Republika Czeska

Voice Services

Hlasové služby

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Voice Services

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Usługi głosowe

We have registered a partial outage of outgoing Hungarian calls. The outage occurred in the infrastructure of our partner service provider, which is currently intensively dealing with the restoration of services. We do not yet have an estimated time for restoring of services.

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Zaregistrovali jsme částečný výpadek odchozích maďarských hovorů. K výpadku došlo v infrastruktuře našeho partnerského poskytovatele služeb, který se v současné době intenzivně zabývá obnovou služeb. Zatím nemáme odhadovaný čas na obnovení služeb.

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","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"

Zarejestrowaliśmy częściową przerwę w połączeniach wychodzących z Węgier. Przerwa wystąpiła w infrastrukturze naszego partnera-dostawcy usług, który obecnie intensywnie zajmuje się przywracaniem usług. Nie mamy jeszcze szacunkowego czasu przywrócenia usług.

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Am înregistrat o întrerupere parțială a apelurilor de ieșire din Ungaria. Întreruperea a avut loc în infrastructura furnizorului nostru de servicii partener, care în prezent se ocupă intens de restabilirea serviciilor. Nu avem încă un timp estimat pentru restabilirea serviciilor.

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A kimenő magyar hívások részleges leállását regisztráltuk. A leállás a jelenleg a szolgáltatások helyreállításával intenzíven foglalkozó partnerszolgáltatónk infrastruktúrájában történt. A szolgáltatások helyreállításának becsült időpontja még nincs.

","text_et":null},"messageTranslation":{"id":"cm8rcvj00001wnvulp2zea8op","text_ar":null,"text_cs":"Zaregistrovali jsme částečný výpadek odchozích maďarských hovorů. K výpadku došlo v infrastruktuře našeho partnerského poskytovatele služeb, který se v současné době intenzivně zabývá obnovou služeb. Zatím nemáme odhadovaný čas na obnovení služeb.","text_da":null,"text_de":null,"text_en":"We have registered a partial outage of outgoing Hungarian calls. The outage occurred in the infrastructure of our partner service provider, which is currently intensively dealing with the restoration of services. We do not yet have an estimated time for restoring of services.","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"Zarejestrowaliśmy częściową przerwę w połączeniach wychodzących z Węgier. Przerwa wystąpiła w infrastrukturze naszego partnera-dostawcy usług, który obecnie intensywnie zajmuje się przywracaniem usług. Nie mamy jeszcze szacunkowego czasu przywrócenia usług.","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"Am înregistrat o întrerupere parțială a apelurilor de ieșire din Ungaria. Întreruperea a avut loc în infrastructura furnizorului nostru de servicii partener, care în prezent se ocupă intens de restabilirea serviciilor. Nu avem încă un timp estimat pentru restabilirea serviciilor.","text_sl":null,"text_tr":null,"text_uk":null,"text_vi":null,"text_zh_tw":null,"text_zh":null,"text_sv":null,"text_ja":null,"text_ko":null,"text_sq":null,"text_hu":"A kimenő magyar hívások részleges leállását regisztráltuk. A leállás a jelenleg a szolgáltatások helyreállításával intenzíven foglalkozó partnerszolgáltatónk infrastruktúrájában történt. A szolgáltatások helyreállításának becsült időpontja még nincs.","text_et":null}},{"id":"cm8rd5r9g001yugj9w6finkz6","message":"The partner has identified the source of the problem and has fixed the services on their side. We are still monitoring the problem.","messageTranslationId":"cm8rd5qvq001vugj9qkgji5tu","status":"MONITORING","notify":true,"started":"2025-03-27T13:02:36.989Z","ended":null,"duration":7978,"createdAt":"2025-03-27T13:02:39.173Z","updatedAt":"2025-03-27T15:15:35.023Z","incidentId":"cm8rcvidx001vnvul72bj0cg9","messageHtml":"

The partner has identified the source of the problem and has fixed the services on their side. We are still monitoring the problem.

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Partner identifikoval zdroj problému a opravil služby na své straně. Problém stále sledujeme.

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The partner has identified the source of the problem and has fixed the services on their side. We are still monitoring the problem.

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Partner zidentyfikował źródło problemu i naprawił usługi po swojej stronie. Nadal monitorujemy problem.

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Partenerul a identificat sursa problemei și a reparat serviciile de partea sa. Încă monitorizăm problema.

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A partner azonosította a probléma forrását, és kijavította a szolgáltatásokat. Továbbra is figyeljük a problémát.

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Incident was resolved, all services are fully operational.

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Událost byla vyřešena, všechny služby jsou plně funkční.

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Incident was resolved, all services are fully operational.

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Incydent został rozwiązany, wszystkie usługi działają prawidłowo.

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Incidentul a fost rezolvat, toate serviciile sunt pe deplin operaționale.

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Az incidenst megoldották, minden szolgáltatás teljes mértékben működik.

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Daktela Cloud-Hosted Solution

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Daktela cloud solution - Chmura

HU Voice Services

Servicii vocale HU

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HU Hangszolgáltatások

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Hlasové služby

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Voice Services

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Usługi głosowe

We fixed it. We're investigating the cause.

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Na nápravě tohoto incidentu pracujeme.

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We fixed it. We're investigating the cause.

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Daktela cloud solution

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Daktela cloud solution - Chmura

We have recorded more rejected calls towards the T-Mobile network, specifically via our partner operator Nordic. According to our information, a surge in traffic exceeds the capacity limits of the interconnection between Nordic and T-Mobile. As a result, some calls are not being successfully connected.

We are actively working on a solution – we are negotiating with Nordic to increase capacity, and at the same time, we are exploring alternative call routing options through our second partner (Quantcom), which could help temporarily mitigate the issue.

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Zaznamenali jsme zvýšené množství odmítnutých hovorů směrem do sítě T-Mobile, konkrétně přes našeho partnerského operátora Nordic. Dle našich informací došlo ke zvýšenému provozu, který překračuje kapacitní limity propojení mezi Nordicem a T-Mobilem. To má za následek, že některé hovory nejsou úspěšně spojeny. Na nápravě intenzivně pracujeme – jednáme s Nordicem o navýšení kapacit a zároveň jsme nastavili alternativní možnost směrování hovorů přes našeho druhého partnera (Quantcom), které by problém mohly dočasně zmírnit.

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Zarejestrowaliśmy więcej odrzuconych połączeń w kierunku sieci T-Mobile, konkretnie za pośrednictwem naszego operatora partnerskiego Nordic. Według naszych informacji wzrost ruchu przekracza limity przepustowości połączenia między Nordic i T-Mobile. W rezultacie niektóre połączenia nie są pomyślnie łączone.

Aktywnie pracujemy nad rozwiązaniem – prowadzimy negocjacje z firmą Nordic w celu zwiększenia przepustowości, a jednocześnie badamy alternatywne opcje kierowania połączeń za pośrednictwem naszego drugiego partnera (Quantcom), co mogłoby pomóc tymczasowo złagodzić problem.

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Am înregistrat mai multe apeluri respinse către rețeaua T-Mobile, în special prin intermediul operatorului nostru partener Nordic. Potrivit informațiilor noastre, o creștere a traficului depășește limitele de capacitate ale interconexiunii dintre Nordic și T-Mobile. Ca urmare, unele apeluri nu sunt conectate cu succes.

Lucrăm activ la o soluție – negociem cu Nordic pentru a crește capacitatea și, în același timp, explorăm opțiuni alternative de rutare a apelurilor prin al doilea partener (Quantcom), care ar putea ajuta la atenuarea temporară a problemei.

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Több elutasított hívást rögzítettünk a T-Mobile hálózat felé, különösen a Nordic partnerszolgáltatón keresztül. Információink szerint a forgalom megugrása meghaladja a Nordic és a T-Mobile közötti összeköttetés kapacitáskorlátait. Ennek eredményeként egyes hívások nem kapcsolódnak sikeresen.

Aktívan dolgozunk a megoldáson – tárgyalunk a Nordic-cal a kapacitás növeléséről, ugyanakkor a második partnerünkön (Quantcom) keresztül alternatív hívásirányítási lehetőségeket vizsgálunk, amelyek átmenetileg enyhíthetik a problémát.

","text_et":null},"messageTranslation":{"id":"cm8q0wa83003glr2ikoho4orf","text_ar":null,"text_cs":"Zaznamenali jsme zvýšené množství odmítnutých hovorů směrem do sítě T-Mobile, konkrétně přes našeho partnerského operátora Nordic. Dle našich informací došlo ke zvýšenému provozu, který překračuje kapacitní limity propojení mezi Nordicem a T-Mobilem. To má za následek, že některé hovory nejsou úspěšně spojeny. Na nápravě intenzivně pracujeme – jednáme s Nordicem o navýšení kapacit a zároveň jsme nastavili alternativní možnost směrování hovorů přes našeho druhého partnera (Quantcom), které by problém mohly dočasně zmírnit.","text_da":null,"text_de":null,"text_en":"We have recorded more rejected calls towards the T-Mobile network, specifically via our partner operator Nordic. According to our information, a surge in traffic exceeds the capacity limits of the interconnection between Nordic and T-Mobile. As a result, some calls are not being successfully connected.\n\nWe are actively working on a solution – we are negotiating with Nordic to increase capacity, and at the same time, we are exploring alternative call routing options through our second partner (Quantcom), which could help temporarily mitigate the issue.","text_es":null,"text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":"Zarejestrowaliśmy więcej odrzuconych połączeń w kierunku sieci T-Mobile, konkretnie za pośrednictwem naszego operatora partnerskiego Nordic. Według naszych informacji wzrost ruchu przekracza limity przepustowości połączenia między Nordic i T-Mobile. W rezultacie niektóre połączenia nie są pomyślnie łączone.\n\nAktywnie pracujemy nad rozwiązaniem – negocjujemy z Nordic w celu zwiększenia przepustowości, a jednocześnie badamy alternatywne opcje kierowania połączeń za pośrednictwem naszego drugiego partnera (Quantcom), co mogłoby pomóc tymczasowo złagodzić problem.","text_pt_br":null,"text_pt":null,"text_rs":null,"text_ru":null,"text_ro":"Am înregistrat mai multe apeluri respinse către rețeaua T-Mobile, în special prin intermediul operatorului nostru partener Nordic. Potrivit informațiilor noastre, o creștere a traficului depășește limitele de capacitate ale interconexiunii dintre Nordic și T-Mobile. Ca urmare, unele apeluri nu sunt conectate cu succes.\n\nLucrăm activ la o soluție – negociem cu Nordic pentru a crește capacitatea și, în același timp, explorăm opțiuni alternative de rutare a apelurilor prin al doilea partener (Quantcom), care ar putea ajuta la atenuarea temporară a problemei.","text_sl":null,"text_tr":null,"text_uk":null,"text_vi":null,"text_zh_tw":null,"text_zh":null,"text_sv":null,"text_ja":null,"text_ko":null,"text_sq":null,"text_hu":"Több elutasított hívást rögzítettünk a T-Mobile hálózat felé, különösen a Nordic partner szolgáltatón keresztül. Információink szerint a forgalom megugrása meghaladja a Nordic és a T-Mobile közötti összeköttetés kapacitáshatárait. Ennek eredményeként egyes hívások nem kapcsolódnak sikeresen.\n\nAktívan dolgozunk a megoldáson – tárgyalunk a Nordic-cal a kapacitás növeléséről, ugyanakkor a második partnerünkön (Quantcom) keresztül alternatív hívásirányítási lehetőségeket vizsgálunk, amelyek átmenetileg enyhíthetik a problémát.","text_et":null}},{"id":"cm8q1phld001aykeo97y6uaqx","message":"At this moment, a fix has been deployed that routes the calls through a different operator.","messageTranslationId":"cm8q1ph4o0017ykeod7vjj0re","status":"MONITORING","notify":false,"started":"2025-03-26T14:54:16.100Z","ended":null,"duration":0,"createdAt":"2025-03-26T14:54:18.194Z","updatedAt":"2025-03-26T19:54:12.451Z","incidentId":"cm8q0w9sl003flr2io1lda7je","messageHtml":"

At this moment, a fix has been deployed that routes the calls through a different operator.

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V tuto chvíli byla nasazena oprava, která směruje hovory přes jiného operátora.

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At this moment, a fix has been deployed that routes the calls through a different operator.

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W tej chwili wdrożono poprawkę, która przekierowuje połączenia za pośrednictwem innego operatora.

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În acest moment, a fost implementată o remediere care direcționează apelurile printr-un alt operator.

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Jelenleg egy javítást telepítettek, amely egy másik szolgáltatón keresztül irányítja a hívásokat.

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Voice Serwis - Republika Czeska

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Voice Services

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Usługi głosowe

We plan to make some changes to our services to switch to Facebook Business Login. During this time, new authorizations for Facebook, WhatsApp, and Instagram will not be available, but your existing authorizations and connectors will remain unaffected.

Thank you for your understanding and patience!

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Vážení zákazníci,

plánujeme provést určité změny v našich services na Facebook Business Login. Během této doby nebudou fungovat nové autorizace pro Facebook, WhatsApp a Instagram, ale vaše stávající autorizace a konektory zůstanou bez omezení.

Děkujeme za pochopení a vaši trpělivost!t!

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Thank you for your understanding and patience!

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Planujemy wprowadzić pewne zmiany w naszych usługach, aby przejść na Facebook Business Login. W tym czasie nowe autoryzacje dla Facebooka, WhatsApp i Instagrama nie będą dostępne, ale Twoje istniejące autoryzacje i łączniki pozostaną niezmienione.

Dziękujemy za Państwa zrozumienie i cierpliwość!

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Intenționăm să facem unele modificări la serviciile noastre pentru a trece la Facebook Business Login. În acest timp, noile autorizații pentru Facebook, WhatsApp și Instagram nu vor fi disponibile, dar autorizațiile și conectorii dvs. existente vor rămâne neafectate.

Vă mulțumim pentru înțelegere și răbdare!

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Terveink szerint néhány változtatást eszközölünk szolgáltatásainkon, hogy áttérjünk a Facebook Business Login szolgáltatásra. Ezalatt az idő alatt a Facebook, a WhatsApp és az Instagram új engedélyei nem lesznek elérhetők, de a meglévő jogosultságai és csatlakozói változatlanok maradnak.

Megértésüket és türelmüket köszönjük!

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Facebook Messenger

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3rd parties services (integrations)

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Integracje stron trzecich

3rd parties services (integrations)

Služby třetích stran (integrace)

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3rd parties services (integrations)

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Integracje stron trzecich

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Other 3rd party services

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Other 3rd party services

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Other 3rd party services

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Služby třetích stran (integrace)

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3rd parties services (integrations)

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Integracje stron trzecich

Instagram

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Instagram

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Instagram

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Instagram

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3rd parties services (integrations)

Služby třetích stran (integrace)

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3rd parties services (integrations)

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Integracje stron trzecich

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Služby třetích stran (integrace)

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3rd parties services (integrations)

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Integracje stron trzecich

Thank you for your understanding and patience!

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Vážení zákazníci,

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Thank you for your understanding and patience!

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Dziękujemy za Państwa zrozumienie i cierpliwość!

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Vă mulțumim pentru înțelegere și răbdare!

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Megértésüket és türelmüket köszönjük!

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Služby třetích stran (integrace)

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3rd parties services (integrations)

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Integracje stron trzecich

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Služby třetích stran (integrace)

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Integracje stron trzecich

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Other 3rd party services

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Other 3rd party services

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Služby třetích stran (integrace)

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3rd parties services (integrations)

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Integracje stron trzecich

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Instagram

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Instagram

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Instagram

3rd parties services (integrations)

Služby třetích stran (integrace)

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3rd parties services (integrations)

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Integracje stron trzecich

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Služby třetích stran (integrace)

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3rd parties services (integrations)

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Integracje stron trzecich

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