Daktela - Notice history

We hereby inform you that our Polish voice partner will be performing maintenance activity on 14th of April 2022 between 0:30-3:00 AM CEST. At mentioned time some difficulties in reaching the telecommunication network may occur. Please contact our support team in case of additional questions.

Dear All,

Please be advised that there will be emergency maintenance works being undertaken at our London Central (NLC) data centre on Monday 11th of April, starting at 22:00pm UTC, and ending on the 11th of April at 23:59pm UTC (~2 hours).

The works to be carried out in this window will include:

• Adjustments to EVPN configuration

This is a necessary action that will ensure ongoing high-quality service delivery to all customers. This action is also in part a response to our RFO dated 9th February. This is being actioned quickly and classified as emergency work due to the important and pressing nature of getting this change rolled out, following a successful test of the new system this week.

The required action(s) are only expected to last a short while during this window, and while as always we treat any maintenance window as 'at risk', there is no expected client impact expected whatsoever.

As above, please treat this window as 'at risk', however no client-facing downtime is expected.

In case you facing issues outside of this maintenance window, please contact our technical support.

Dear Customer,

We have been informed by the network carrier that on Wednesday 9th March between 02:00 - 04:00 GMT their engineers are applying vendor patch upgrades to their core network on to improve the security and reliability of their cloud infrastructure.

We have been informed that the maintenance is routine. However, when there is a reboot of the core switch to apply the patch customers may experience intermittent downtime for around 10 minutes. Please contact support should you experience any prolonged issues or anything outside this timeframe.

Daktela team

Dear Customer,

We have been informed by the network carrier that on 03 March between 21:00 - 23:00 GMT their engineers will be carrying out maintenance in their Manchester data centre as part of their commitment to improving the overall resilience and efficiency of the private cloud infrastructure.

We have been informed that this is low risk work to the Telephony platform and as a result of this work we do not anticipate any disruption to voice services with this maintenance. With that being said, should you experience any issues within or around this timeframe, please do contact Daktela Support.

Daktela team

Dear Customer,

Please be advised that there are emergency maintenance works taking place at our London Central (NLC) data centre on Thursday 17th of February, starting at 22:00pm, and ending on the 17th of February at 22:15pm (~15 minutes).

Whilst we do not expect this work to effect any of our services, there is a remote possibility of an interruption to service. Please accept our apologies in advance, if this is the case.

Daktela team