Daktela - Current service status

This page provides up-to-date information on the status of services, planned and unplanned system outages.


Everything is working

Daktela Status

Current status

We currently have no outages reported.

Past outages

Dear customers,

we would like to inform you about planned essential maintenance and upgrade works being undertaken at our datacentre TTC in the CZ by its service provider on Saturday 21st of August, starting at 02:00 AM, and ending on the 21st of August at 04:00 AM (GMT+2, 24-hour time format) (~two hours window).

The works to be carried out in this window, will include the firmware upgrade of the core equipment estimated for 30 minutes. This is a necessary action that will ensure ongoing high-quality service delivery to all customers.

Please treat this window as 'at risk', though it is considered a low-risk operation with no impact on customer services as this is now the backup datacentre.

You will receive a notification via email with more information where necessary.

We apologize for any inconvenience this may cause.

We thank you for your patience during this time. Please feel free to contact us if you require any further detail.

Daktela team

Dear All,

Please be advised that there will be essential maintenance and upgrade works being undertaken at our partner network Netwise in the UK on Thursday 8th of July, starting at 20:00 PM, and ending on the 8th of July at 23:59 PM (~four hours).

The works to be carried out in this window will include the upgrade of the core router. This is a necessary action that will ensure ongoing high-quality service delivery to all customers.

Please treat this window as 'at risk', though it is considered a low-risk operation with no impact on customer services unless specifically notified in advance.

You will receive a notification via email with more information where necessary.

We apologize for any inconvenience this may cause.

We thank you for your patience during this time. Please feel free to contact us if you require any further detail.

Daktela team

Dear Customers,

Note: this is a preliminary report, the incident is still being investigated.

Partial service outage, June 7, 2021, 10:35 AM – 11:50 AM.

The outage was caused by an attempted DDoS SYN flood attack on Daktela servers. In combination with daily peak traffic, the server buffers became congested and started discarding some packets.

Our systems detected the outage and the Infrastructure Team then got in touch with NOC DT with whom they consulted subsequent steps.

Measures taken:

  • Firewall rules review,
  • Queue router optimization,
  • Deployment of stricter filtering policies.

 

Conclusion:

The situation was rectified when the attack was suppressed and router capacity was freed up.

The Daktela Infrastructure Team is analyzing the incident and working on comprehensive precautionary measures.

We are currently experiencing partial outage of voice and data services. We are investigating the cause, for status update check https://status.daktela.com.

  • 07.06.2021 11:33

    The services should gradually become operational.

  • 07.06.2021 11:47

    Most services should be now fully functional, we are analyzing the root causes of the outage and consulting the situation with our primary connectivity provider.

Dear Customers,
The reason for the service outages of 1 June was a massive DDoS attack on the infrastructure of our connectivity provider, Dial Telecom a.s.
The attack could be noticed by our customers from 3:30 UTC to 10:25 UTC and resulted in degraded quality of Daktela's voice services.
Dial Telecom has already taken appropriate security measures to eliminate similar attacks.
Thank you for your understanding.
Daktela Team


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