Daktela cloud solution

Operational

Daktela V6 Cloud-Hosted Solution

99.99 % uptime
11/2022
12/2022
01/2023

Voice Services

Operational

CZ Voice Services

99.98 % uptime
11/2022
12/2022
01/2023

UK Voice Services

99.98 % uptime
11/2022
12/2022
01/2023

PL Voice Services

99.98 % uptime
11/2022
12/2022
01/2023

HU Voice Services

99.98 % uptime
11/2022
12/2022
01/2023

SK Voice services

99.98 % uptime
11/2022
12/2022
01/2023

International Voice Services

99.98 % uptime
11/2022
12/2022
01/2023
SMS
Operational

CZ SMS Services

100 % uptime
11/2022
12/2022
01/2023

PL SMS Services

100 % uptime
11/2022
12/2022
01/2023

International SMS Services

100 % uptime
11/2022
12/2022
01/2023

3rd parties services (integrations)

Operational

Facebook Messenger

Operational
WhatsApp
Operational
Viber
Operational

Other 3rd party services

99.93 % uptime
11/2022
12/2022
01/2023

Notice history

01/2023

Partial system issues
  • Resolved
    23. 1. 2023 at 08:29

    We have identified the root cause and fixed it.
    Right now teams are working on preventing this issue in the future.

  • Monitoring
    23. 1. 2023 at 08:06

    The issue is resolved.
    Our team is investigating the root cause and prevent it in the future.
    We are monitoring the system.

  • Investigating
    23. 1. 2023 at 07:28

    We have experienced local outages of individual customer instances.
    We are investigating our infrastructure.
    We are currently investigating this incident.

  • Identified
    23. 1. 2023 at 07:28

    We have experienced local outages of individual customer instances.
    We are investigating our infrastructure.
    We are currently investigating this incident.

Partial outage of Facebook messenger integration

11/2022

11/2022 to 01/2023