Daktela - Notice history

All systems operational

Operational

Daktela Cloud-Hosted Solution - Operational

100% - uptime
09/2025 · 100.0%10/· 100.0%11/· 100.0%

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09/2025
10/2025
11/2025
Operational

CZ Voice Services - Operational

100% - uptime
09/2025 · 100.0%10/· 99.96%11/· 100.0%

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09/2025
10/2025
11/2025

SK Voice services - Operational

100% - uptime
09/2025 · 100.0%10/· 99.95%11/· 100.0%

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09/2025
10/2025
11/2025

UK Voice Services - Operational

100% - uptime
09/2025 · 100.0%10/· 100.0%11/· 100.0%

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09/2025
10/2025
11/2025

PL Voice Services - Operational

100% - uptime
09/2025 · 100.0%10/· 100.0%11/· 100.0%

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09/2025
10/2025
11/2025

HU Voice Services - Operational

100% - uptime
09/2025 · 100.0%10/· 100.0%11/· 100.0%

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09/2025
10/2025
11/2025

RO Voice Services - Operational

100% - uptime
09/2025 · 100.0%10/· 100.0%11/· 100.0%

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09/2025
10/2025
11/2025

Adria Voice Services - Operational

100% - uptime
09/2025 · 100.0%10/· 100.0%11/· 100.0%

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09/2025
10/2025
11/2025

International Voice Services - Operational

100% - uptime
09/2025 · 100.0%10/· 99.96%11/· 100.0%

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09/2025
10/2025
11/2025
Operational

CZ SMS Services - Operational

100% - uptime
09/2025 · 100.0%10/· 100.0%11/· 100.0%

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09/2025
10/2025
11/2025

PL SMS Services - Operational

100% - uptime
09/2025 · 100.0%10/· 100.0%11/· 100.0%

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09/2025
10/2025
11/2025

RO SMS Services - Operational

100% - uptime
09/2025 · 100.0%10/· 100.0%11/· 100.0%

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09/2025
10/2025
11/2025

Adria SMS Services - Operational

100% - uptime
09/2025 · 100.0%10/· 100.0%11/· 100.0%

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09/2025
10/2025
11/2025

HU SMS services - Operational

100% - uptime
09/2025 · 100.0%10/· 100.0%11/· 100.0%

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09/2025
10/2025
11/2025

International SMS Services - Operational

100% - uptime
09/2025 · 100.0%10/· 100.0%11/· 100.0%

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09/2025
10/2025
11/2025
Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Viber - Operational

Other 3rd party services - Operational

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

11/2025

No notices reported this month

10/2025

Calls on our Slovak mobile numbers not working
  • Resolved
    Resolved

    Issue was resolved on our vendor's side

  • Investigating
    Investigating

    We have logged an issue regarding an inability to make or receive phone calls on our Slovak mobile numbers. We are investigating the cause with our vendor.

Integration of Service MS Azure
  • Resolved
    Resolved

    This incident has been resolved. All services of Microsoft were restored. SSO login’s via Azure should be again available.

  • Update
    Update

    The Microsoft team is still working on restoring the service. Some Daktela customers may still experience issues with SSO login verification.

  • Monitoring
    Monitoring

    We are monitoring the situation and waiting for the Microsoft team to restore the service. In the meantime, our customers can check the status of Microsoft services directly at https://azure.status.microsoft.com/.

  • Identified
    Identified

    This incident has affected the ability to use integration with Microsoft services, specifically the SSO verification methods, which are not working.

  • Investigating
    Investigating

    We registered an incident of Global MS Azure services.

Outage of Voice services for Daktela Czechia
  • Resolved
    Resolved

    The partner voice carrier has resolved the issue and we are monitoring the outcome closely. We are waiting for them to provide us with the full ROA.

  • Monitoring
    Monitoring

    We are engaged with the partner voice carrier to fix this incident.

  • Identified
    Identified

    We identified an issue with the partner voice carrier and escalated the problem to their Network Operations Centre (NOC).

  • Investigating
    Investigating

    We have logged an issue regarding an inability to make or receive phone calls. We are investigating the cause.

Partial degradation of call connections
  • Resolved
    Resolved

    The upstream voice carrier resolved this incident by applying a permanent fix to their Call Manager for originating outbound calls.

  • Update
    Update

    The upstream carrier has fixed the issue and is currently monitoring the results.

  • Monitoring
    Monitoring

    We are engaged with the upstream carrier to fix this incident.

  • Identified
    Identified

    We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them.

  • Investigating
    Investigating

    We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether.

Partial degradation of call connections
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The upstream carrier has identified the issue on their end. It appears that the problem was with the interconnection to one of the mobile network providers.

  • Identified
    Identified

    We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them.

  • Investigating
    Investigating

    We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether.

09/2025

Emergency Maintenance of Cloud Infrastructure
  • Completed
    27. 9. 2025 at 22:30
    Completed
    27. 9. 2025 at 22:30
    Maintenance has completed successfully
  • In progress
    27. 9. 2025 at 21:30
    In progress
    27. 9. 2025 at 21:30
    Maintenance is now in progress
  • Planned
    27. 9. 2025 at 21:30
    Planned
    27. 9. 2025 at 21:30

    Dear Customers,

    We would like to inform you that on 27.09.2025 from 23:30 CEST to 28.09.2025 00:30 CEST we will perform emergency maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform.

    The scheduled work may cause a short temporary unavailability of some services.

    Thank you for your understanding and patience.

    Best regards,
    Daktela Team

Emergency Maintenance of Cloud Infrastructure
  • Completed
    25. 9. 2025 at 22:30
    Completed
    25. 9. 2025 at 22:30
    Maintenance has completed successfully
  • In progress
    25. 9. 2025 at 21:30
    In progress
    25. 9. 2025 at 21:30
    Maintenance is now in progress
  • Planned
    25. 9. 2025 at 21:30
    Planned
    25. 9. 2025 at 21:30

    Dear Customers,

    We would like to inform you that on 25.09.2025 from 23:30 CEST to 26.09.2025 00:30 CEST we will perform emergency maintenance of our cloud infrastructure. This maintenance is required to update the software of the Daktela virtualization platform.

    The scheduled work may cause a short temporary unavailability of some services.

    Thank you for your understanding and patience.


    Daktela Team

Scheduled maintenance of our Voice Infrastructure.
  • Completed
    18. 9. 2025 at 22:00
    Completed
    18. 9. 2025 at 22:00
    Maintenance has completed successfully
  • In progress
    18. 9. 2025 at 21:30
    In progress
    18. 9. 2025 at 21:30
    Maintenance is now in progress
  • Planned
    18. 9. 2025 at 21:30
    Planned
    18. 9. 2025 at 21:30

    Dear Customers,

    We would like to inform you about the planned maintenance of our voice infrastructure.

    Maintenance date: 18. 09. 2025

    Time window: 23:30 - 23:59 CEST

    Estimated duration: 30 minutes

    No service disruption is expected during this maintenance. However, due to the nature of the changes to the network infrastructure, it is formally classified as a potentially at-risk operation.

    We are taking all necessary precautions to ensure uninterrupted service..

    If you have any questions or concerns, please do not hesitate to contact our support team.

    Thank you for your patience and understanding.

    Sincerely,

    Daktela Team

09/2025 to 11/2025

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