Daktela - Notice history

All systems operational

Operational

Daktela Cloud-Hosted Solution - Operational

100% - uptime
06/2025 · 100.0%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025
Operational

CZ Voice Services - Operational

100% - uptime
06/2025 · 99.85%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025

SK Voice services - Operational

100% - uptime
06/2025 · 99.85%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025

UK Voice Services - Operational

100% - uptime
06/2025 · 99.85%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025

PL Voice Services - Operational

100% - uptime
06/2025 · 99.85%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025

HU Voice Services - Operational

100% - uptime
06/2025 · 99.85%07/· 99.78%08/· 99.92%

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06/2025
07/2025
08/2025

RO Voice Services - Operational

100% - uptime
06/2025 · 99.85%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025

Adria Voice Services - Operational

100% - uptime
06/2025 · 99.85%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025

International Voice Services - Operational

100% - uptime
06/2025 · 99.85%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025
Operational

CZ SMS Services - Operational

100% - uptime
06/2025 · 99.88%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025

PL SMS Services - Operational

100% - uptime
06/2025 · 99.88%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025

RO SMS Services - Operational

100% - uptime
06/2025 · 99.88%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025

Adria SMS Services - Operational

100% - uptime
06/2025 · 99.88%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025

HU SMS services - Operational

100% - uptime
06/2025 · 99.88%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025

International SMS Services - Operational

100% - uptime
06/2025 · 99.88%07/· 100.0%08/· 100.0%

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06/2025
07/2025
08/2025
Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Viber - Operational

Other 3rd party services - Operational

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

08/2025

Problem with SMS on the side of one of our suppliers
  • Resolved
    Resolved

    SMS connectors are fully functional

Issues with SMS and social media integration
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Dear customers,

    Since 12:00 CEST, we have been experiencing degraded service quality for SMS and social media integration across all regions.

    We are actively investigating the issue and monitoring the situation.

    We apologize for the inconvenience and thank you for your understanding.

    Kind regards,
    The Daktela Team

We experienced a partial outage of voice services in Hungary
  • Resolved
    Resolved

    The resolution has been verified and confirmed. All affected services have been restored and are operating as expected.

  • Monitoring
    Monitoring

    The provider has implemented changes to their infrastructure, and services are expected to be restored. We are currently verifying the resolution.

  • Investigating
    Investigating

    We experienced a partial outage of voice services. We are investigating the problem with our provider.

We are currently experiencing partial outage of voice services with our Hungarian operator.
  • Resolved
    Resolved

    This incident has now been resolved, and we have confirmed with the customer that voice services are working.

  • Monitoring
    Monitoring

    The provider exceeded the limits and took action to prevent a recurrence of the situation. Calls are currently working as usual, and we are monitoring the situation.

  • Identified
    Identified

    Our provider has identified some limitations on calls originating. They temporarily exceed the limits required for us to restore the connection. Meanwhile, we are searching for the root cause.

  • Investigating
    Investigating

    We experienced a partial outage of voice services. This appears to be connected to a problem that has already been resolved. We are investigating the problem with our provider.

Partial outage of the network connection to the Daktela cloud in Hungary
  • Resolved
    Resolved

    The incident has now been resolved. After monitoring, it was found that the issue was no longer present and that operations had been restored.

  • Monitoring
    Monitoring

    The service provider, Cloudflare, states that the issue has been identified and a fix is being implemented. Most Daktela customers in Hungary should now be able to access their services. We keep monitoring the situation.

  • Identified
    Identified

    We have identified that the issue appears to lie with the network service provider, Cloudflare, and its interconnection with other ISPs. Cloudflare is currently working to find a solution.

  • Investigating
    Investigating

    We are currently experiencing a partial degradation in connectivity quality for our customers in Hungary. Connections may be dropping or timing out.

07/2025

Degraded voice service quality in the Czech Republic
  • Resolved
    Resolved

    It has been confirmed that all services are fully operational.

  • Monitoring
    Monitoring

    Partner has confirmed the bug has been fixed, problems should not occur anymore, we are monitoring the status

  • Investigating
    Investigating

    Dear customers,

    Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers.
    The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner.

    We are actively working with the provider to resolve the issue.
    There is currently no estimated time to resolution.

    We apologize for the inconvenience and thank you for your understanding.

    Kind regards,
    The Daktela Team

Outage of the Hungarian voice service
  • Postmortem
    Postmortem

    We have verified that all services are now fully functional.

  • Resolved
    Resolved

    Our provider has confirmed the issue is resolved on their end. All services are now functional. We will continue to monitor the situation.

  • Identified
    Identified

    We have identified an issue with our voice provider. They are now investigating the problem.

  • Investigating
    Investigating

    We are currently experiencing a voice service outage in Hungary. We are investigating the cause.

06/2025

Emergency Maintenance on Daktela Network Infrastructure
  • Completed
    24. 6. 2025 at 22:00
    Completed
    24. 6. 2025 at 22:00
    Maintenance has completed successfully
  • In progress
    24. 6. 2025 at 21:00
    In progress
    24. 6. 2025 at 21:00
    Maintenance is now in progress
  • Planned
    24. 6. 2025 at 21:00
    Planned
    24. 6. 2025 at 21:00

    Dear Customers,

    We would like to inform you about an emergency intervention on the infrastructure of the Daktela DNS platform.

    • Date of intervention: June 24, 2025

    • Time window: 23:00 – 00:00 CEST

    • Expected duration: 1 minute

    This intervention is necessary to maintain the security and stability of our platform. During the maintenance window, several brief interruptions to voice services may occur, each lasting only a few seconds.

    Thank you for your understanding and patience.

    Sincerely,
    The Daktela Team

Scheduled maintenance of our Voice Infrastructure.
  • Completed
    18. 6. 2025 at 22:00
    Completed
    18. 6. 2025 at 22:00
    Maintenance has completed successfully
  • In progress
    18. 6. 2025 at 21:15
    In progress
    18. 6. 2025 at 21:15
    Maintenance is now in progress
  • Planned
    18. 6. 2025 at 21:15
    Planned
    18. 6. 2025 at 21:15

    Dear Customers,

    We would like to inform you about the planned maintenance of our voice services in the data center.

    Maintenance date: 18.6.2025
    Time span: 23:10 - 23:45
    Estimated duration: 30 - 40 min.

    Although we do not anticipate any significant disruption to service, maintenance may still be considered a risk and we may experience some disconnection in calls. We will try to minimise any inconvenience and expect the maintenance itself to last 30 minutes. During the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform.

    If you have any questions or concerns, please do not hesitate to contact our support team.

    Thank you for your patience and understanding.

    Sincerely,

    Daktela Team

Poor voice quality of calls on mobile numbers
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Part of calls on mobile numbers have poor quality. Our partner is working to solve the problem.

Outage of email queues with Gmail
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Issue seems to be resolved, we will continue monitoring this issue

  • Investigating
    Investigating
    We are currently investigating this incident.
Outage of calls to mobile number
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Our provider is continuing to work on a fix for this incident.

06/2025 to 08/2025

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