Daktela cloud solution
Operational
Daktela V6 Cloud-Hosted Solution
100 % uptime
07/2022
08/2022
09/2022
Voice Services
Operational
CZ Voice Services
100 % uptime
07/2022
08/2022
09/2022
UK Voice Services
100 % uptime
07/2022
08/2022
09/2022
PL Voice Services
100 % uptime
07/2022
08/2022
09/2022
HU Voice Services
100 % uptime
07/2022
08/2022
09/2022
SK Voice services
99.31 % uptime
07/2022
08/2022
09/2022
International Voice Services
100 % uptime
07/2022
08/2022
09/2022
SMS
Operational
CZ SMS Services
100 % uptime
07/2022
08/2022
09/2022
PL SMS Services
100 % uptime
07/2022
08/2022
09/2022
International SMS Services
100 % uptime
07/2022
08/2022
09/2022
3rd parties services (integrations)
Operational
Facebook Messenger
Operational
WhatsApp
Operational
Viber
Operational
Other 3rd party services
100 % uptime
07/2022
08/2022
09/2022

Notice history

09/2022

Problem with incoming traffic on part of Polish numbers
  • Resolved
    3. 9. 2022 at 16:34

    The problem was solved.

  • Monitoring
    2. 9. 2022 at 21:15

    We have information that the problem should be largely solved. Another update will follow as soon as we have new information. We apologize for the inconvenience.

  • Identified
    2. 9. 2022 at 12:33

    Partner is still solving the issue, another update will follow as soon as we have new information. We apologize for the inconvenience.

  • Identified
    2. 9. 2022 at 09:13

    Our partner is still solving the issue, another update will follow as soon as we have new information.

  • Identified
    2. 9. 2022 at 07:30

    On some Polish numbers we are experiencing a problem with incoming calls. The problem is in the network of one of our partners, who is solving it with the highest priority.

07/2022

Outage of voice services of our Slovakia partner
  • Resolved
    21. 7. 2022 at 10:17

    null

  • Monitoring
    20. 7. 2022 at 12:34

    The majority of our customers' calls to Slovakia are fully functional. The outage continues to affect customers who use SK voice services from SWAN. According to the information from our partner, approximately 600 optical fibres are interrupted and the repair has to be coordinated with the railway closure.

  • Monitoring
    20. 7. 2022 at 07:54

    We implemented a fix and currently monitoring the result.

  • Monitoring
    19. 7. 2022 at 15:00

    We implemented a fix and currently monitoring the result.

  • Identified
    19. 7. 2022 at 11:48

    Our partner has confirmed that the cause of the outage is a break in the optical route in Bratislava, which causes significant limitations in the connection between data centres. A significant part of the voice traffic (estimated at least 50%) to Slovakia is affected, more precise information on the impact is under investigation.

  • Identified
    19. 7. 2022 at 10:59

    V současné době může docházet k nespojení některých odchozích a příchozích hovorů na Slovensko. Hovory do ostatních destinací a Daktela webové rozhranní nejsou ovlivněny. Zjišťujeme více informací.

07/2022 to 09/2022