All systems operational

Daktela cloud solution

Operational

Daktela V6 Cloud-Hosted Solution

99.96% uptime
10/2023 · 99.88%11/· 100.0%12/· 100.0%
10/202399.88% uptime
11/2023100.0% uptime
12/2023100.0% uptime

Voice Services

Operational

CZ Voice Services

99.94% uptime
10/2023 · 99.82%11/· 100.0%12/· 100.0%
10/202399.82% uptime
11/2023100.0% uptime
12/2023100.0% uptime

SK Voice services

99.94% uptime
10/2023 · 99.83%11/· 100.0%12/· 100.0%
10/202399.83% uptime
11/2023100.0% uptime
12/2023100.0% uptime

UK Voice Services

99.94% uptime
10/2023 · 99.82%11/· 100.0%12/· 100.0%
10/202399.82% uptime
11/2023100.0% uptime
12/2023100.0% uptime

PL Voice Services

99.94% uptime
10/2023 · 99.82%11/· 100.0%12/· 100.0%
10/202399.82% uptime
11/2023100.0% uptime
12/2023100.0% uptime

HU Voice Services

99.94% uptime
10/2023 · 99.82%11/· 100.0%12/· 100.0%
10/202399.82% uptime
11/2023100.0% uptime
12/2023100.0% uptime

RO Voice Services

99.94% uptime
10/2023 · 99.82%11/· 100.0%12/· 100.0%
10/202399.82% uptime
11/2023100.0% uptime
12/2023100.0% uptime

SI Voice Services

99.94% uptime
10/2023 · 99.82%11/· 100.0%12/· 100.0%
10/202399.82% uptime
11/2023100.0% uptime
12/2023100.0% uptime

International Voice Services

99.94% uptime
10/2023 · 99.82%11/· 100.0%12/· 100.0%
10/202399.82% uptime
11/2023100.0% uptime
12/2023100.0% uptime
SMS
Operational

CZ SMS Services

100.0% uptime
10/2023 · 100.0%11/· 100.0%12/· 100.0%
10/2023100.0% uptime
11/2023100.0% uptime
12/2023100.0% uptime

PL SMS Services

100.0% uptime
10/2023 · 100.0%11/· 100.0%12/· 100.0%
10/2023100.0% uptime
11/2023100.0% uptime
12/2023100.0% uptime

RO SMS Services

100.0% uptime
10/2023 · 100.0%11/· 100.0%12/· 100.0%
10/2023100.0% uptime
11/2023100.0% uptime
12/2023100.0% uptime

International SMS Services

100.0% uptime
10/2023 · 100.0%11/· 100.0%12/· 100.0%
10/2023100.0% uptime
11/2023100.0% uptime
12/2023100.0% uptime

3rd parties services (integrations)

Operational

Facebook Messenger

Operational
WhatsApp
Operational
Viber
Operational

Other 3rd party services

Operational

3rd parties e-mail services

Operational

Microsoft 365

Operational

Gmail

Operational

Notice history

11/2023

Google is experiencing issues with Gmail.
Daktela Cloud Platform Security Maintenance
  • Completed
    10. 11. 2023 at 02:00
    Completed
    10. 11. 2023 at 02:00

    Maintenance has completed successfully

  • In progress
    9. 11. 2023 at 22:00
    In progress
    9. 11. 2023 at 22:00

    Maintenance is now in progress

  • Planned
    9. 11. 2023 at 22:00
    Planned
    9. 11. 2023 at 22:00

    Dear Customers

    The security of our Daktela Cloud platform is of utmost importance to us, and we are committed to ensuring the safety of your data and information. In this regard, we would like to inform you about an upcoming security maintenance activity.

    Maintenance Schedule:

    Dates: 9.11.2023
    Time: Start at 23:00 CET - End at 03:00 CET
    Duration: Approximately 4 hours

    Our engineers will be upgrading our platform to improve the security of our systems and services. While the exact details of the security measures are proprietary, please be assured that this is a proactive step to protect your data and privacy.

    Impact on Services:

    During maintenance, our Dakela instances may be temporarily unavailable for up to 10 minutes. We understand the inconvenience this may cause and apologize for any disruption.

    Action Required:

    From a customer / partner perspective, there is no need to participate in this maintenance. If you experience any problems after the maintenance window, please do not hesitate to contact our support team on our SLA number: 00448004702157 or, in non-urgent cases, by email at support@daktela.co.uk.

    Thank you for your continued trust in Daktela products. We are committed to maintaining the highest security standards to protect your data. If you have any questions or concerns, please feel free to contact our support team.

10/2023

Daktela Cloud Platform Security Maintenance
  • Completed
    1. 11. 2023 at 02:00
    Completed
    1. 11. 2023 at 02:00

    Maintenance has completed successfully

  • In progress
    31. 10. 2023 at 22:00
    In progress
    31. 10. 2023 at 22:00

    Maintenance is now in progress

  • Planned
    31. 10. 2023 at 22:00
    Planned
    31. 10. 2023 at 22:00

    Dear Customers

    The security of our Daktela Cloud platform is of utmost importance to us, and we are committed to ensuring the safety of your data and information. In this regard, we would like to inform you about an upcoming security maintenance activity.

    Maintenance Schedule:

    Dates: 31.10.2023, 2.11.2023, 7.11.2023, 9.11.2023
    Time: Start at 23:00 CET - End at 03:00 CET
    Duration: Approximately 4 hours

    Our engineers will be upgrading our platform to improve the security of our systems and services. While the exact details of the security measures are proprietary, please be assured that this is a proactive step to protect your data and privacy.

    Impact on Services:

    During maintenance, our Dakela instances may be temporarily unavailable for up to 10 minutes. We understand the inconvenience this may cause and apologize for any disruption.

    Action Required:

    From a customer / partner perspective, there is no need to participate in this maintenance. If you experience any problems after the maintenance window, please do not hesitate to contact our support team on our SLA number: 00448004702157 or, in non-urgent cases, by email at support@daktela.co.uk.

    Thank you for your continued trust in Daktela products. We are committed to maintaining the highest security standards to protect your data. If you have any questions or concerns, please feel free to contact our support team.

Daktela Cloud Platform Security Maintenance
  • Completed
    27. 10. 2023 at 01:00
    Completed
    27. 10. 2023 at 01:00

    Maintenance has completed successfully

  • In progress
    26. 10. 2023 at 21:00
    In progress
    26. 10. 2023 at 21:00

    Maintenance is now in progress

  • Planned
    26. 10. 2023 at 21:00
    Planned
    26. 10. 2023 at 21:00

    Dear Customers

    The security of our Daktela Cloud platform is of utmost importance to us, and we are committed to ensuring the safety of your data and information. In this regard, we would like to inform you about an upcoming security maintenance activity.

    Maintenance Schedule:

    Dates: 26.10.2023 (CEST), 31.10.2023, 2.11.2023, 7.11.2023, 9.11.2023
    Time: Start at 23:00 CEST/CET - End at 03:00 CEST/CET
    Duration: Approximately 4 hours

    Our engineers will be upgrading our platform to improve the security of our systems and services. While the exact details of the security measures are proprietary, please be assured that this is a proactive step to protect your data and privacy.

    Impact on Services:

    During maintenance, our Dakela instances may be temporarily unavailable for up to 10 minutes. We understand the inconvenience this may cause and apologize for any disruption.

    Action Required:

    From a customer / partner perspective, there is no need to participate in this maintenance. If you experience any problems after the maintenance window, please do not hesitate to contact our support team on our SLA number: 00448004702157 or, in non-urgent cases, by email at support@daktela.co.uk.

    Thank you for your continued trust in Daktela products. We are committed to maintaining the highest security standards to protect your data. If you have any questions or concerns, please feel free to contact our support team.

Short partial outage of voice services
  • Resolved
    Update

    Dear Customers,

    We would like to share the RFO for today's short outage of voice services. We apologize for any inconvenience this may have caused. Please refer to the RFO for further details by clicking here.

    If you have any further questions, please contact our support team.

    Thank you, your Daktela team.

  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Dear customers,
    We have experienced a brief outage of some of our voice services.
    We apologize for the inconvenience.

Outage of voice services
  • Resolved
    Update

    Dear Customers,

    We would like to share the RFO for today's outage of voice services. We apologize for any inconvenience this may have caused. Please refer to the RFO for further details by clicking here.

    If you have any further questions, please contact our support team.

    Thank you, your Daktela team.

  • Resolved
    Resolved

    All services are fully operational.

  • Identified
    Identified

    The cause of the outage is a power failure in one of our data centres.
    A technician has been dispatched to the site and is on his way to resolve the issue.

    We are actively working to resolve the issue. An estimated resolution time will be provided as soon as possible.

  • Investigating
    Investigating

    We are currently experiencing an outage of voice services. We are working hard to determine the cause of the problem.

10/2023 to 12/2023