Daktela - Notice history

Dear Customers,

We would like to inform you about the planned maintenance of our Cloud services data center in Prague.

Maintenance date: 27. - 28. 6. 2024

Time span: 22:00 - 01:00 CEST

Estimated duration: 8 x 2 minutes

Although we do not anticipate any significant disruption to service maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last 8 x 2 minutes during the maintenance window when service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform.

If you have any questions or concerns, please do not hesitate to contact our support team.

Thank you for your patience and understanding.

Sincerely,

Daktela Team

Dear Customers,

We would like to inform you about the planned maintenance of our voice services in the data center in Prague.

Maintenance date: 26. 6. 2024

Time span: 23:00 - 23:59 CEST

Estimated duration: 5 minutes

Although we do not anticipate any significant disruption to service, maintenance may be classified as a risk. We will try to minimize any inconvenience and expect the maintenance itself to last 5 minutes during the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform.

If you have any questions or concerns, please do not hesitate to contact our support team.

Thank you for your patience and understanding.

Sincerely,

Daktela Team

Dear Customers,

We would like to inform you about the planned maintenance of our supplementary services as SMS and social messages and posts.

Maintenance date: 18. 6. 2024
Time span: 23:00 - 23:30
Estimated duration: 5 minutes

There will be a service interruption during the planned maintenance. This means you may not be able to send or receive SMS or social media messages and posts. We are doing our best to minimize any inconvenience and expect the maintenance itself to take up to 5 minutes.

If you have any questions or concerns, please do not hesitate to contact our support team.

Thank you for your patience and understanding.

Sincerely,

Daktela Team

Dear customers.

We would like to inform you that on 1.6.2024, between 20:20 - 02:00 (02.06.2024) CEST, we will perform maintenance on Daktela cloud infrastructure. We have to perform an urgent replacement on the power source in one of our racks in Prague DC. We do not expect any downtime of our services as this is the redundant branch of the power source.

If you have any further questions, please contact our support team.

Thank you, your Daktela team.

Dear Customers.

We would like to inform you that on 30 May 2024, between 23:00 - 23:59 CET, we will be performing urgent emergency maintenance on Daktel's voice infrastructure. There may be a short-term interruption of your service for up to 5 minutes. If you have further questions, please contact our support team.

Thank you, your Daktela team.

Dear customers.

We would like to inform you that on 14 May 2024, between 22:00 - 23:00 CEST, we will perform maintenance on the Daktela cloud infrastructure. In order to improve our webRTC engine and GUI accessibility, we need to perform a software update. You may experience a short interruption of your services for up to 1 minute. During this maintenance window, calls from webRTC devices may be dropped and access to the Daktela instance GUI may be interrupted.

If you experience problems with your webRTC device after the maintenance window has closed. We recommend switching your webRTC device off and on again.

If you have any further questions, please don't hesitate to contact our support team.

Thank you, your Daktela team.

Dear customers.

We would like to inform you that on 09.05.2024, between 22:00 - 02:00 (10.05.2024) CEST, we will perform maintenance on the Daktela cloud infrastructure. We urgently need to replace some core switches with newly configured ones. These switches have been the cause of several infrastructure incidents you have experienced over the past few months. We have reported earlier that we have identified the root cause and that the replacement with new hardware is necessary.

During this maintenance window, you may experience some short interruptions to your services, typically up to 10 seconds. This may result in call clarity issues or dropped calls, as well as the unavailability of the Daktela GUI.

The technicians will update the status page as soon as the maintenance is completed. We do not anticipate any problems during this task. In the event of any unforeseen problems, the new hardware will be disconnected and we will revert to the original setup. In this case, the maintenance will be rescheduled and we will inform you.

We believe that these measures will help us to achieve greater stability and satisfaction with our services. If you have any further questions, please do not hesitate to contact our support team.

Thank you, your Daktela team.

Dear customers.

We would like to inform you that on 25.04.2024, between 22:00 and 23:00 CEST, we will perform maintenance on the Daktela cloud infrastructure. We urgently need to replace a faulty power source in one of our backup core routers. We do not expect any impact on our services. If you have any further questions or if you experience problems for more than 5 minutes at a time during this period, please contact our support team.

Thank you, your Daktela team.

Dear customers,

We would like to inform you that on 04.04.2024, between 22:00 and 23:30 CEST, we will perform urgent network testing to verify the functionality of switching network operations between our data centres for disaster recovery purposes.

During this test, we will migrate some network traffic from the primary data center to the secondary data center using a previously defined procedure.

Customer services will not be affected.

Thank you for your understanding

Daktela team.