Daktela - Istorija obaveštenja

Dear Customer,

We have been informed by the network carrier that on Wednesday 25th May between 21:00 - 03:00 GMT their engineers will be carrying out maintenance in their Manchester data center as part of their commitment to improving the overall resilience and efficiency of the private cloud infrastructure.

We have been informed that this is low-risk work for the Telephony platform and as a result of this work we do not anticipate any disruption to voice services with this maintenance. With that being said, should you experience any issues within or around this timeframe, please do contact Daktela Support.

Daktela team

Dear Customer,

We have been informed by the network carrier that on Wednesday 24th May between 21:00 - 03:00 GMT their engineers will be carrying out maintenance in their Manchester data center as part of their commitment to improving the overall resilience and efficiency of the private cloud infrastructure.

We have been informed that this is low-risk work for the Telephony platform and as a result of this work we do not anticipate any disruption to voice services with this maintenance. With that being said, should you experience any issues within or around this timeframe, please do contact Daktela Support.

Daktela team

Dear customers.

We would like to inform you that on 11th May 2022 between 23:00-23:15 CEST (22:00-22:15 BST) we will be carrying out maintenance on the telecommunications infrastructure. This is a planned restart of the service. Ongoing calls will be terminated during this event. If you have any further questions, please contact our support team.

Thank you, your Daktela team.

Dear customers,

we would like to inform about that our Polish SMS Partner will carry out maintenance on 9 May 2022 between 0:00-4:00 CEST. Focused on the backbone infrastructure to improve their services. At this window, there may be some difficulty to send and receiving SMS for a couple of minutes. If you have further questions or any issues outside this maintenance window, please contact our support team.

Thank you for understanding.

Team Daktela.

We hereby inform you that our Polish voice partner will be performing maintenance activity on 14th of April 2022 between 0:30-3:00 AM CEST. At mentioned time some difficulties in reaching the telecommunication network may occur. Please contact our support team in case of additional questions.

Dear All,

Please be advised that there will be emergency maintenance works being undertaken at our London Central (NLC) data centre on Monday 11th of April, starting at 22:00pm UTC, and ending on the 11th of April at 23:59pm UTC (~2 hours).

The works to be carried out in this window will include:

• Adjustments to EVPN configuration

This is a necessary action that will ensure ongoing high-quality service delivery to all customers. This action is also in part a response to our RFO dated 9th February. This is being actioned quickly and classified as emergency work due to the important and pressing nature of getting this change rolled out, following a successful test of the new system this week.

The required action(s) are only expected to last a short while during this window, and while as always we treat any maintenance window as 'at risk', there is no expected client impact expected whatsoever.

As above, please treat this window as 'at risk', however no client-facing downtime is expected.

In case you facing issues outside of this maintenance window, please contact our technical support.

Dear Customer,

We have been informed by the network carrier that on Wednesday 9th March between 02:00 - 04:00 GMT their engineers are applying vendor patch upgrades to their core network on to improve the security and reliability of their cloud infrastructure.

We have been informed that the maintenance is routine. However, when there is a reboot of the core switch to apply the patch customers may experience intermittent downtime for around 10 minutes. Please contact support should you experience any prolonged issues or anything outside this timeframe.

Daktela team

Dear Customer,

We have been informed by the network carrier that on 03 March between 21:00 - 23:00 GMT their engineers will be carrying out maintenance in their Manchester data centre as part of their commitment to improving the overall resilience and efficiency of the private cloud infrastructure.

We have been informed that this is low risk work to the Telephony platform and as a result of this work we do not anticipate any disruption to voice services with this maintenance. With that being said, should you experience any issues within or around this timeframe, please do contact Daktela Support.

Daktela team