Daktela - Feljegyzés történet

We can confirm that an issue with Packet Loss has been resolved. We are continuing to monitor the situation. You can find further updates at: https://status.daktela.com.

Obecnie monitorujemy ruch i wynika z tego iż żadna utrata pakietów nie pojawia się w tej chwili. Kontynuujemy również analizę sieci. Sprawdź https://status.daktela.com, aby uzyskać dalsze aktualizacje.

We are currently experiencing partial quality degradation at incoming voice calls (less than 5 % packet loss, not all calls are affected). Outbound calls and Daktela v6 solution are not affected. We're still working on the issue.

We have identified network problems that cause call quality degradation and we're currently working on fixing the issue.

We just resolved the issue!

We are working with the supplier to fix the software problem. The infrastructure team will take steps to ensure high service availability and automate procedures for emergency traffic redirection. All configuration interventions, including minor ones, will be performed in service windows outside of business hours.

At 11:40 CET, all services were fully restored.

At 11:37 CET, we identified the cause of the problem and in order to resolve it, the infrastructure team performed reboots of the backbone network components that may have caused the disruption of active calls.

Facebook resolved the issue.

The problem was solved.

Partner's infrastructure is still under influence of a DDoS attack. We are working on resolving the issue in cooperation with the partner.

The issue has been identified as a DDoS attack on our partner's infrastructure. We are working on resolving the issue in cooperation with the partner.

After additional network configuration finetuning, the problem stopped occurring at 13:35 CET.

By 12:30 CET the most probable cause of the incident, hardware malfunction, was detected.

In order to identify and resolve the issue, the infrastructure team performed a few network component reboots which may have caused active calls interruptions.

We just resolved the issue!

According to the information from our partner, the estimated time of solving the problem is today 13:00. We have confirmation that the outage affects only a part of Czech incoming calls. Other countries are not affected.