Daktela - Major Incident 10th March 2022 – Detalji prekida

Svi sistemi funkcionišu

Major Incident 10th March 2022

Rešeno
Ne funkcioniše
Početo over 3 years agoТрајало 25 minutes

Uticano

Daktela cloud solution

Ne funkcioniše undefined 9:15 AM do 9:40 AM

Daktela Cloud-Hosted Solution

Ne funkcioniše undefined 9:15 AM do 9:40 AM

Voice Services

Ne funkcioniše undefined 9:15 AM do 9:40 AM

CZ Voice Services

Ne funkcioniše undefined 9:15 AM do 9:40 AM

UK Voice Services

Ne funkcioniše undefined 9:15 AM do 9:40 AM

PL Voice Services

Ne funkcioniše undefined 9:15 AM do 9:40 AM

Ажурирања
  • Obaveštenje
    Obaveštenje

    We are working with the supplier to fix the software problem. The infrastructure team will take steps to ensure high service availability and automate procedures for emergency traffic redirection. All configuration interventions, including minor ones, will be performed in service windows outside of business hours.

  • Rešeno
    Rešeno

    At 11:40 CET, all services were fully restored.

  • Identifikovano
    Identifikovano

    At 11:37 CET, we identified the cause of the problem and in order to resolve it, the infrastructure team performed reboots of the backbone network components that may have caused the disruption of active calls.

  • Istražuje se
    Istražuje se

    At 11:15 CET, we experienced network problems that led to a deterioration in the quality of voice calls and also a deterioration in the response of all other services (on average, 25-30% of packets were lost).