Daktela - Partial outage of Daktela Internal services – Detalji prekida

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Partial outage of Daktela Internal services

Rešeno
Delimičan prekid rada
Početo over 1 year agoТрајало 20 minutes

Uticano

Daktela cloud solution

Delimičan prekid rada od 12:10 PM do 12:30 PM

Daktela Cloud-Hosted Solution

Delimičan prekid rada od 12:10 PM do 12:30 PM

Voice Services

Polovična performansa od 12:10 PM do 12:30 PM

CZ Voice Services

Polovična performansa od 12:10 PM do 12:30 PM

SK Voice services

Polovična performansa od 12:10 PM do 12:30 PM

UK Voice Services

Polovična performansa od 12:10 PM do 12:30 PM

Ажурирања
  • Rešeno
    UTC
    Rešeno

    This incident has been resolved. All services are fully operational.

  • Nadgledanje
    UTC
    Nadgledanje

    Once the investigation was complete, the affected proxy service was restarted and the connection was gradually renewed for customers' devices. The ability to make and receive calls was restored. The engineers monitored the service for a while.

  • Identifikovano
    UTC
    Identifikovano

    An internal investigation revealed that the issue lay with a proxy service used by some customers. This affected some customers' devices negatively.

  • Istražuje se
    UTC
    Istražuje se

    After resolving the previous outage, we received reports from some customers that their Daktela instances and devices were not working. We have started investigating the issue immediately.