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03/2023

Obaveštenje
22. 3. 2023 u 11:39
Obaveštenje
22. 3. 2023 u 11:39
Dear customers,

you can find the Major Incident Report regarding the incident on March 21, 2023 at the following link.

Daktela Team.
Rešeno
20. 3. 2023 u 13:58
Rešeno
20. 3. 2023 u 13:58
At this moment, all services should be operational. We continue to monitor the situation.
Identifikovano
20. 3. 2023 u 13:38
Identifikovano
20. 3. 2023 u 13:38
It has been discovered that there is an issue in one of the data centers. As a result, the decision has been made to redirect the affected routes to another data center.
Istražuje se
20. 3. 2023 u 12:55
Istražuje se
20. 3. 2023 u 12:55
Dear customers,

We would like to apologize for the ongoing reduced quality of our services, which may result in some of our services being temporarily unavailable. We deeply regret this situation and are working to resolve it as soon as possible.

Rešeno
15. 3. 2023 u 13:12
Rešeno
15. 3. 2023 u 13:12
We have confirmation from our customers that the issue with inbound RO numbers is resolved.
Nadgledanje
15. 3. 2023 u 12:26
Nadgledanje
15. 3. 2023 u 12:26
We have information from our provider the link is up and the calls should work. We are testing and monitoring the situation.
Identifikovano
15. 3. 2023 u 11:29
Identifikovano
15. 3. 2023 u 11:29
Out provider identified the issue, but could not provide many details - we expect it to be working soon.
Istražuje se
15. 3. 2023 u 09:14
Istražuje se
15. 3. 2023 u 09:14
We are currently experiencing issues with incoming voice calls.
Outbound calls and Daktela v6 solution are not affected. We are investigating the cause.
We will provide more details as soon as possible.

Scheduled maintenance of our Voice Infrastructure.

Završeno
2. 3. 2023 u 01:00
Završeno
2. 3. 2023 u 01:00
Maintenance has completed successfully
U toku
1. 3. 2023 u 22:00
U toku
1. 3. 2023 u 22:00
Maintenance is now in progress
Planirano
1. 3. 2023 u 22:00
Planirano
1. 3. 2023 u 22:00
Dear customers.

We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

From 01.03.2023 - 23:00 to 02.03.2023 - 02:00. Our services may be partially or completely out of service at these intervals.

Thank you, your Daktela team.

02/2023

Obaveštenje
28. 2. 2023 u 12:49
Obaveštenje
28. 2. 2023 u 12:49
This incident has been resolved.
Rešeno
28. 2. 2023 u 10:06
Rešeno
28. 2. 2023 u 10:06
Dear Customers,

We would like to inform you about the outage of the SIM hosting service in the data centre in Bratislava. Unfortunately, there is a technical problem that affects the availability of hosted SIM card services.

Our technicians are now working on fixing the problem and trying to restore full functionality of our services as soon as possible.

We apologize for the inconvenience caused.

Scheduled maintenance of our Voice Infrastructure.

Završeno
23. 2. 2023 u 01:00
Završeno
23. 2. 2023 u 01:00
Maintenance has completed successfully
U toku
22. 2. 2023 u 22:00
U toku
22. 2. 2023 u 22:00
Maintenance is now in progress
Planirano
22. 2. 2023 u 22:00
Planirano
22. 2. 2023 u 22:00
Dear customers.

We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

From 22. 02. 2023 - 23:00 to 23. 02. 2023 - 02:00. Our services may be partially or completely out of service at these intervals.

Thank you, your Daktela team.

01/2023

Scheduled maintenance of the Daktela cloud solution

Završeno
27. 1. 2023 u 01:00
Završeno
27. 1. 2023 u 01:00
Maintenance has completed successfully
U toku
26. 1. 2023 u 22:00
U toku
26. 1. 2023 u 22:00
Maintenance is now in progress
Planirano
26. 1. 2023 u 22:00
Planirano
26. 1. 2023 u 22:00
Dear Customers,

We would like to inform you about the planned maintenance.
Date and time: 26 January 2023 23:00 - 27 January 2023 02:00 (CET/UTC+1)
Estimated duration of the outage (hh:mm:ss): 00:30:00
Reason of the outage: Virtualization platform upgrade.
Affected services: Daktela cloud solution.

Customers with affected PBXs will be contacted by email.
We apologize for any inconveniences and thank you for your understanding.

Daktela Team.

Rešeno
25. 1. 2023 u 15:11
Rešeno
25. 1. 2023 u 15:11
Microsoft 365 Status

Confirmed that the impacted services have recovered and remain stable. Microsoft is investigating some potential impacts on the Exchange Online Service.
Nadgledanje
25. 1. 2023 u 10:11
Nadgledanje
25. 1. 2023 u 10:11
The email service Outlook is inaccessible.

Other services including Teams and Xbox Live were also reported as not working.

Microsoft says it is investigating the outage.

https://twitter.com/MSFT365Status
https://twitter.com/MSFT365Status/status/1618149579341369345

https://www.bbc.com/news/technology-64397643

Obaveštenje
25. 1. 2023 u 12:23
Obaveštenje
25. 1. 2023 u 12:23
Dear Customers, the Major Incident Report for the incident dated 01/23/2023 is available at the link MIR 01/23/2023 .
Rešeno
23. 1. 2023 u 08:29
Rešeno
23. 1. 2023 u 08:29
We have identified the root cause and fixed it.
Right now teams are working on preventing this issue in the future.
Nadgledanje
23. 1. 2023 u 08:06
Nadgledanje
23. 1. 2023 u 08:06
The issue is resolved.
Our team is investigating the root cause and prevent it in the future.
We are monitoring the system.
Istražuje se
23. 1. 2023 u 07:28
Istražuje se
23. 1. 2023 u 07:28
We have experienced local outages of individual customer instances.
We are investigating our infrastructure.
We are currently investigating this incident.
Identifikovano
23. 1. 2023 u 07:28
Identifikovano
23. 1. 2023 u 07:28
We have experienced local outages of individual customer instances.
We are investigating our infrastructure.
We are currently investigating this incident.

Obaveštenje
22. 1. 2023 u 19:52
Obaveštenje
22. 1. 2023 u 19:52
Dear customers,

the Major Incident Report is available here .

Daktela Support Team
Rešeno
10. 1. 2023 u 11:31
Rešeno
10. 1. 2023 u 11:31
We just resolved the issue!
Istražuje se
10. 1. 2023 u 09:30
Istražuje se
10. 1. 2023 u 09:30
We are currently experiencing an issue with outgoing Facebook messegers. We are investigating the cause.

01/2023 do 03/2023

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