Partial outage of Daktela Internal services

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Ovlivněno

Daktela cloud solution

Cloudové řešení Daktela

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Aktualizace

Vyřešeno
27. 5. 2025 v 12:30
Vyřešeno
27. 5. 2025 v 12:30
This incident has been resolved. All services are fully operational.
Monitorujeme
27. 5. 2025 v 12:25
Monitorujeme
27. 5. 2025 v 12:25
Once the investigation was complete, the affected proxy service was restarted and the connection was gradually renewed for customers' devices. The ability to make and receive calls was restored. The engineers monitored the service for a while.
Identifikováno
27. 5. 2025 v 12:15
Identifikováno
27. 5. 2025 v 12:15
An internal investigation revealed that the issue lay with a proxy service used by some customers. This affected some customers' devices negatively.
Vyšetřuje se
27. 5. 2025 v 12:10
Vyšetřuje se
27. 5. 2025 v 12:10
After resolving the previous outage, we received reports from some customers that their Daktela instances and devices were not working. We have started investigating the issue immediately.

Daktela - Partial outage of Daktela Internal services – Podrobnosti o incidentu