All systems operational

Daktela cloud solution

Operational

Daktela V6 Cloud-Hosted Solution

99.99 % uptime
01/2023
02/2023
03/2023

Voice Services

Operational

CZ Voice Services

100 % uptime
01/2023
02/2023
03/2023

SK Voice services

100 % uptime
01/2023
02/2023
03/2023

UK Voice Services

100 % uptime
01/2023
02/2023
03/2023

PL Voice Services

100 % uptime
01/2023
02/2023
03/2023

HU Voice Services

100 % uptime
01/2023
02/2023
03/2023

RO Voice Services

100 % uptime
01/2023
02/2023
03/2023

SI Voice Services

100 % uptime
01/2023
02/2023
03/2023

International Voice Services

99 % uptime
01/2023
02/2023
03/2023
SMS
Operational

CZ SMS Services

100 % uptime
01/2023
02/2023
03/2023

PL SMS Services

100 % uptime
01/2023
02/2023
03/2023

RO SMS Services

100 % uptime
01/2023
02/2023
03/2023

International SMS Services

100 % uptime
01/2023
02/2023
03/2023

3rd parties services (integrations)

Operational

Facebook Messenger

Operational
WhatsApp
Operational
Viber
Operational

Other 3rd party services

Operational

3rd parties e-mail services

Operational

Microsoft 365

Operational

Gmail

Operational

Notice history

03/2023

Reduced quality of our services
  • Resolved

    Dear customers,

    you can find the Major Incident Report regarding the incident on March 21, 2023 at the following link.

    Daktela Team.

  • Resolved

    At this moment, all services should be operational. We continue to monitor the situation.

  • Identified

    It has been discovered that there is an issue in one of the data centers. As a result, the decision has been made to redirect the affected routes to another data center.

  • Investigating

    Dear customers,

    We would like to apologize for the ongoing reduced quality of our services, which may result in some of our services being temporarily unavailable. We deeply regret this situation and are working to resolve it as soon as possible.

Partial outage of voice services in Romania
  • Resolved

    We have confirmation from our customers that the issue with inbound RO numbers is resolved.

  • Monitoring

    We have information from our provider the link is up and the calls should work. We are testing and monitoring the situation.

  • Identified

    Out provider identified the issue, but could not provide many details - we expect it to be working soon.

  • Investigating

    We are currently experiencing issues with incoming voice calls.
    Outbound calls and Daktela v6 solution are not affected. We are investigating the cause.
    We will provide more details as soon as possible.

Scheduled maintenance of our Voice Infrastructure.
  • Completed
    2. 3. 2023 at 01:00

    Maintenance has completed successfully

  • In progress
    1. 3. 2023 at 22:00

    Maintenance is now in progress

  • Planned
    1. 3. 2023 at 22:00

    Dear customers.

    We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

    From 01.03.2023 - 23:00 to 02.03.2023 - 02:00. Our services may be partially or completely out of service at these intervals.

    Thank you, your Daktela team.

02/2023

SIM hosting outage in Bratislava
  • Resolved

    This incident has been resolved.

  • Resolved

    Dear Customers,

    We would like to inform you about the outage of the SIM hosting service in the data centre in Bratislava. Unfortunately, there is a technical problem that affects the availability of hosted SIM card services.

    Our technicians are now working on fixing the problem and trying to restore full functionality of our services as soon as possible.

    We apologize for the inconvenience caused.

Scheduled maintenance of our Voice Infrastructure.
  • Completed
    23. 2. 2023 at 01:00

    Maintenance has completed successfully

  • In progress
    22. 2. 2023 at 22:00

    Maintenance is now in progress

  • Planned
    22. 2. 2023 at 22:00

    Dear customers.

    We perform maintenance on our network only for the Hungarian calls at the following times (GMT+2):

    From 22. 02. 2023 - 23:00 to 23. 02. 2023 - 02:00. Our services may be partially or completely out of service at these intervals.

    Thank you, your Daktela team.

01/2023

Scheduled maintenance of the Daktela cloud solution
  • Completed
    27. 1. 2023 at 01:00

    Maintenance has completed successfully

  • In progress
    26. 1. 2023 at 22:00

    Maintenance is now in progress

  • Planned
    26. 1. 2023 at 22:00

    Dear Customers,

    We would like to inform you about the planned maintenance.
    Date and time: 26 January 2023 23:00 - 27 January 2023 02:00 (CET/UTC+1)
    Estimated duration of the outage (hh:mm:ss): 00:30:00
    Reason of the outage: Virtualization platform upgrade.
    Affected services: Daktela cloud solution.

    Customers with affected PBXs will be contacted by email.
    We apologize for any inconveniences and thank you for your understanding.

    Daktela Team.

Microsoft 365 outage - Outlook and Teams down
Partial system issues
  • Resolved

    Dear Customers, the Major Incident Report for the incident dated 01/23/2023 is available at the link MIR 01/23/2023 .

  • Resolved

    We have identified the root cause and fixed it.
    Right now teams are working on preventing this issue in the future.

  • Monitoring

    The issue is resolved.
    Our team is investigating the root cause and prevent it in the future.
    We are monitoring the system.

  • Investigating

    We have experienced local outages of individual customer instances.
    We are investigating our infrastructure.
    We are currently investigating this incident.

  • Identified

    We have experienced local outages of individual customer instances.
    We are investigating our infrastructure.
    We are currently investigating this incident.

Partial outage of Facebook messenger integration

01/2023 to 03/2023