Dear customers.

We would like to inform you that on 17th Jan 2024 between 23:00-05:00 CET we will be carrying out maintenance on the telecommunications infrastructure. The work itself will take about 20 minutes. We do not plan any downtime, but carried maintenance is classified as at risk.
If you have any further questions, please contact our support team.

Thank you, your Daktela team.

Dear customers.

We would like to inform you that on 2 January 2024, between 22:00 - 23:30 CET, we will perform maintenance on the Daktela cloud infrastructure. To avoid stability issues with our webRTC engine and GUI accessibility when customer devices change the IP address, we need to perform a software update. You may experience a short interruption of your services for up to 1 minute. During this maintenance window, calls from webRTC devices may be dropped, and access to the Daktela instance GUI may be interrupted.

If you experience problems with your webRTC device after the maintenance window has closed. We recommend switching your webRTC device off and on again.

If you have any further questions, please don't hesitate to contact our support team.

Thank you and happy holidays, your Daktela team.

Dear customers.

We would like to inform you that on 1st December 2023, between 22:00 - 22:15 CET, we will perform maintenance on Daktela cloud infrastructure. We have to perform an urgent core router software update to avert stability issues with some of our core routers regarding MTU frame size. You might face a short outage of your services for up to 1 minute. If you have any further questions, please contact our support team.

Thank you, your Daktela team.

Dear Customers,

We would like to inform you that due to technical reasons we are forced to move the scheduled maintenance from the original date of 1 December 2023 22:00 - 23:00 CET (21:00 - 22:00 GMT) to the new date of 30 November 22:00 - 23:00 CET (21:00 - 22:00 GMT).

We apologize for the inconvenience.
Daktela Team

Dear customers.

We would like to inform you that on 21 November 2023, between 20:30 - 22:00 CET, we will perform maintenance on the Daktela cloud infrastructure. To avoid stability issues with our webRTC engine and GUI accessibility, we need to perform an urgent software update. You may experience a short interruption of your services for up to 10 minutes. During this maintenance window, calls via webRTC devices may be dropped, and access to the Daktela instance GUI may be interrupted.

If you are experiencing issues with your webRTC device after the maintenance window has closed. We recommend that you switch your webRTC device off and on.

If you have any further questions, please don't hesitate to contact our support team.

Thank you, your Daktela team.

Dear Customers

The security of our Daktela Cloud platform is of utmost importance to us, and we are committed to ensuring the safety of your data and information. In this regard, we would like to inform you about an upcoming security maintenance activity.

Maintenance Schedule:

Dates: 9.11.2023
Time: Start at 23:00 CET - End at 03:00 CET
Duration: Approximately 4 hours

Our engineers will be upgrading our platform to improve the security of our systems and services. While the exact details of the security measures are proprietary, please be assured that this is a proactive step to protect your data and privacy.

Impact on Services:

During maintenance, our Dakela instances may be temporarily unavailable for up to 10 minutes. We understand the inconvenience this may cause and apologize for any disruption.

Action Required:

From a customer / partner perspective, there is no need to participate in this maintenance. If you experience any problems after the maintenance window, please do not hesitate to contact our support team on our SLA number: 00448004702157 or, in non-urgent cases, by email at support@daktela.co.uk.

Thank you for your continued trust in Daktela products. We are committed to maintaining the highest security standards to protect your data. If you have any questions or concerns, please feel free to contact our support team.