Daktela cloud solution

Operational

Daktela V6 Cloud-Hosted Solution

99.99 % uptime
01/2023
02/2023
03/2023

Voice Services

Operational

CZ Voice Services

100 % uptime
01/2023
02/2023
03/2023

SK Voice services

100 % uptime
01/2023
02/2023
03/2023

UK Voice Services

100 % uptime
01/2023
02/2023
03/2023

PL Voice Services

100 % uptime
01/2023
02/2023
03/2023

HU Voice Services

100 % uptime
01/2023
02/2023
03/2023

RO Voice Services

100 % uptime
01/2023
02/2023
03/2023

SI Voice Services

100 % uptime
01/2023
02/2023
03/2023

International Voice Services

99 % uptime
01/2023
02/2023
03/2023
SMS
Operational

CZ SMS Services

100 % uptime
01/2023
02/2023
03/2023

PL SMS Services

100 % uptime
01/2023
02/2023
03/2023

RO SMS Services

100 % uptime
01/2023
02/2023
03/2023

International SMS Services

100 % uptime
01/2023
02/2023
03/2023

3rd parties services (integrations)

Operational

Facebook Messenger

Operational
WhatsApp
Operational
Viber
Operational

Other 3rd party services

Operational

3rd parties e-mail services

Operational

Microsoft 365

Operational

Gmail

Operational

Notice history

03/2023

Reduced quality of our services
  • Resolved

    At this moment, all services should be operational. We continue to monitor the situation.

  • Identified

    It has been discovered that there is an issue in one of the data centers. As a result, the decision has been made to redirect the affected routes to another data center.

  • Investigating

    Dear customers,

    We would like to apologize for the ongoing reduced quality of our services, which may result in some of our services being temporarily unavailable. We deeply regret this situation and are working to resolve it as soon as possible.

01/2023

Partial system issues
  • Resolved

    We have identified the root cause and fixed it.
    Right now teams are working on preventing this issue in the future.

  • Monitoring

    The issue is resolved.
    Our team is investigating the root cause and prevent it in the future.
    We are monitoring the system.

  • Investigating

    We have experienced local outages of individual customer instances.
    We are investigating our infrastructure.
    We are currently investigating this incident.

  • Identified

    We have experienced local outages of individual customer instances.
    We are investigating our infrastructure.
    We are currently investigating this incident.

Partial outage of Facebook messenger integration

01/2023 to 03/2023