Daktela - Istorija obaveštenja

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Daktela Cloud-Hosted Solution - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 100.0%07/· 100.0%

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Funkcioniše

CZ Voice Services - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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05/2025
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SK Voice services - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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05/2025
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UK Voice Services - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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05/2025
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PL Voice Services - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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05/2025
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HU Voice Services - Funkcioniše

99% - rada
05/2025 · 96.54%06/· 99.85%07/· 99.78%

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05/2025
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RO Voice Services - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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05/2025
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Adria Voice Services - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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05/2025
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International Voice Services - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 99.85%07/· 100.0%

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Funkcioniše

CZ SMS Services - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 99.88%07/· 100.0%

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05/2025
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PL SMS Services - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 99.88%07/· 100.0%

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05/2025
06/2025
07/2025

RO SMS Services - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 99.88%07/· 100.0%

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05/2025
06/2025
07/2025

Adria SMS Services - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 99.88%07/· 100.0%

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05/2025
06/2025
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HU SMS services - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 99.88%07/· 100.0%

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05/2025
06/2025
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International SMS Services - Funkcioniše

99% - rada
05/2025 · 96.78%06/· 99.88%07/· 100.0%

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05/2025
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Funkcioniše

Facebook Messenger - Funkcioniše

WhatsApp - Funkcioniše

Instagram - Funkcioniše

Viber - Funkcioniše

Other 3rd party services - Funkcioniše

Funkcioniše

Microsoft 365 - Funkcioniše

Gmail - Funkcioniše

Istorija obaveštenja

07/2025

Degraded voice service quality in the Czech Republic
  • Rešeno
    Rešeno

    It has been confirmed that all services are fully operational.

  • Nadgledanje
    Nadgledanje

    Partner has confirmed the bug has been fixed, problems should not occur anymore, we are monitoring the status

  • Istražuje se
    Istražuje se

    Dear customers,

    Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers.
    The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner.

    We are actively working with the provider to resolve the issue.
    There is currently no estimated time to resolution.

    We apologize for the inconvenience and thank you for your understanding.

    Kind regards,
    The Daktela Team

Outage of the Hungarian voice service
  • Postmortem
    Postmortem

    We have verified that all services are now fully functional.

  • Rešeno
    Rešeno

    Our provider has confirmed the issue is resolved on their end. All services are now functional. We will continue to monitor the situation.

  • Identifikovano
    Identifikovano

    We have identified an issue with our voice provider. They are now investigating the problem.

  • Istražuje se
    Istražuje se

    We are currently experiencing a voice service outage in Hungary. We are investigating the cause.

06/2025

Emergency Maintenance on Daktela Network Infrastructure
  • Završeno
    24. 6. 2025 u 22:00
    Završeno
    24. 6. 2025 u 22:00
    Maintenance has completed successfully
  • U toku
    24. 6. 2025 u 21:00
    U toku
    24. 6. 2025 u 21:00
    Maintenance is now in progress
  • Planirano
    24. 6. 2025 u 21:00
    Planirano
    24. 6. 2025 u 21:00

    Dear Customers,

    We would like to inform you about an emergency intervention on the infrastructure of the Daktela DNS platform.

    • Date of intervention: June 24, 2025

    • Time window: 23:00 – 00:00 CEST

    • Expected duration: 1 minute

    This intervention is necessary to maintain the security and stability of our platform. During the maintenance window, several brief interruptions to voice services may occur, each lasting only a few seconds.

    Thank you for your understanding and patience.

    Sincerely,
    The Daktela Team

Scheduled maintenance of our Voice Infrastructure.
  • Završeno
    18. 6. 2025 u 22:00
    Završeno
    18. 6. 2025 u 22:00
    Maintenance has completed successfully
  • U toku
    18. 6. 2025 u 21:15
    U toku
    18. 6. 2025 u 21:15
    Maintenance is now in progress
  • Planirano
    18. 6. 2025 u 21:15
    Planirano
    18. 6. 2025 u 21:15

    Dear Customers,

    We would like to inform you about the planned maintenance of our voice services in the data center.

    Maintenance date: 18.6.2025
    Time span: 23:10 - 23:45
    Estimated duration: 30 - 40 min.

    Although we do not anticipate any significant disruption to service, maintenance may still be considered a risk and we may experience some disconnection in calls. We will try to minimise any inconvenience and expect the maintenance itself to last 30 minutes. During the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform.

    If you have any questions or concerns, please do not hesitate to contact our support team.

    Thank you for your patience and understanding.

    Sincerely,

    Daktela Team

Poor voice quality of calls on mobile numbers
  • Rešeno
    Rešeno
    This incident has been resolved.
  • Identifikovano
    Identifikovano

    Part of calls on mobile numbers have poor quality. Our partner is working to solve the problem.

Outage of email queues with Gmail
  • Rešeno
    Rešeno
    This incident has been resolved.
  • Nadgledanje
    Nadgledanje

    Issue seems to be resolved, we will continue monitoring this issue

  • Istražuje se
    Istražuje se
    We are currently investigating this incident.
Outage of calls to mobile number
  • Rešeno
    Rešeno
    This incident has been resolved.
  • Identifikovano
    Identifikovano

    Our provider is continuing to work on a fix for this incident.

05/2025

Partial outage of Daktela Internal services
  • Rešeno
    Rešeno

    This incident has been resolved. All services are fully operational.

  • Nadgledanje
    Nadgledanje

    Once the investigation was complete, the affected proxy service was restarted and the connection was gradually renewed for customers' devices. The ability to make and receive calls was restored. The engineers monitored the service for a while.

  • Identifikovano
    Identifikovano

    An internal investigation revealed that the issue lay with a proxy service used by some customers. This affected some customers' devices negatively.

  • Istražuje se
    Istražuje se

    After resolving the previous outage, we received reports from some customers that their Daktela instances and devices were not working. We have started investigating the issue immediately.

Outage of Daktela Cloud services
  • Rešeno
    Rešeno
    This incident has been resolved.
  • Nadgledanje
    Nadgledanje

    The engineer monitored the service for a while.

  • Identifikovano
    Identifikovano

    An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for customers.
    The affected DNS service has now been restarted. This has resulted in the service being fully renewed.

  • Istražuje se
    Istražuje se

    We have received reports that the Daktela service is not working. We have started investigating the issue immediately.

Partial outage of Daktela Cloud services
  • Rešeno
    Rešeno

    The affected DNS service has been restarted. This has resulted in the service being fully renewed. The DNS configuration and monitoring settings have been adjusted to help prevent this type of issue from happening again. The engineer monitored the service for a while. The incident has been resolved.

  • Identifikovano
    Identifikovano

    An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for some customers.

  • Istražuje se
    Istražuje se

    We have received reports that the Daktela service is not working. We have started investigating the issue immediately.

Outage of the Hungarian voice service
  • Rešeno
    Rešeno

    Based on the observations from our technicians and partners, we can confirm that the service is now fully restored and stable. We are currently investigating the root cause of the block on our firewall.

  • Nadgledanje
    Nadgledanje

    The connection was established and the HU Voice service was renewed. We kept in touch with our partner and monitored the situation.

  • Identifikovano
    Identifikovano

    We have identified an issue between the system of our partner provider and our main infrastructure firewall. We have taken action to restore traffic from designated IP addresses.

  • Istražuje se
    Istražuje se

    We have received a report about the Hungarian voice services not working. We have started investigating the issue.

Global call drop
  • Rešeno
    Rešeno

    The incident affecting calls via the main Daktela proxy server has been resolved. The root cause was high utilisation of hardware resources.

  • Obaveštenje
    Obaveštenje

    All services are now back online. We will continue monitoring the situation.

  • Nadgledanje
    Nadgledanje
    We are currently experiencing an outage of voice services. We are looking for more information.

05/2025 do 07/2025

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