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98.85% rada
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UK Voice Services - Funkcioniše

98.85% rada
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PL Voice Services - Funkcioniše

98.85% rada
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HU Voice Services - Funkcioniše

98.70% rada
05/2025 · 96.54%06/ · 99.85%07/ · 99.78%

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RO Voice Services - Funkcioniše

98.85% rada
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Adria Voice Services - Funkcioniše

98.85% rada
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International Voice Services - Funkcioniše

98.85% rada
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CZ SMS Services - Funkcioniše

98.86% rada
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PL SMS Services - Funkcioniše

98.86% rada
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RO SMS Services - Funkcioniše

98.86% rada
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98.86% rada
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07/2025

Degraded voice service quality in the Czech Republic
RešenoPolovična performansa1 hour 22 minutes
  • Rešeno
    UTC
    Rešeno

    It has been confirmed that all services are fully operational.

  • Nadgledanje
    UTC
    Nadgledanje

    Partner has confirmed the bug has been fixed, problems should not occur anymore, we are monitoring the status

  • Istražuje se
    UTC
    Istražuje se

    Dear customers,

    Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers.
    The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner.

    We are actively working with the provider to resolve the issue.
    There is currently no estimated time to resolution.

    We apologize for the inconvenience and thank you for your understanding.

    Kind regards,
    The Daktela Team

Outage of the Hungarian voice service
RešenoNe funkcioniše1 hour 36 minutes
  • Postmortem
    UTC
    Postmortem

    We have verified that all services are now fully functional.

  • Rešeno
    UTC
    Rešeno

    Our provider has confirmed the issue is resolved on their end. All services are now functional. We will continue to monitor the situation.

  • Identifikovano
    UTC
    Identifikovano

    We have identified an issue with our voice provider. They are now investigating the problem.

  • Istražuje se
    UTC
    Istražuje se

    We are currently experiencing a voice service outage in Hungary. We are investigating the cause.

06/2025

JUN24
Хитно одржавање мрежне инфраструктуре Daktela платформе
ZavršenoOdržavanje1 hour
  • Završeno
    24. 6. 2025 u 22:00UTC
    Završeno
    24. 6. 2025 u 22:00UTC
    Popravka je uspesno završena
  • U toku
    24. 6. 2025 u 21:00UTC
    U toku
    24. 6. 2025 u 21:00UTC
    Popravka je sada u toku
  • Planirano
    24. 6. 2025 u 21:00UTC
    Planirano
    24. 6. 2025 u 21:00UTC

    Поштовани корисници,

    желимо да вас обавестимо о ванредној интервенцији на инфраструктури Daktela DNS платформе.

    • Датум интервенције: 24. јун 2025.

    • Време: 23:00 – 00:00 CEST

    • Предвиђено трајање: 1 минут

    Ова интервенција је потребна ради обезбеђења безбедности и стабилности платформе. У току овог периода могућ је појава неких кратких прекида у гласовним услугама, који трају само неколико секунди.

    Хвала вам на разумевању и стрпљењу.

    Срдачно,
    Тим Daktela

JUN18
Scheduled maintenance of our Voice Infrastructure.
ZavršenoOdržavanje45 minutes
  • Završeno
    18. 6. 2025 u 22:00UTC
    Završeno
    18. 6. 2025 u 22:00UTC
    Popravka je uspesno završena
  • U toku
    18. 6. 2025 u 21:15UTC
    U toku
    18. 6. 2025 u 21:15UTC
    Popravka je sada u toku
  • Planirano
    18. 6. 2025 u 21:15UTC
    Planirano
    18. 6. 2025 u 21:15UTC

    Dear Customers,

    We would like to inform you about the planned maintenance of our voice services in the data center.

    Maintenance date: 18.6.2025
    Time span: 23:10 - 23:45
    Estimated duration: 30 - 40 min.

    Although we do not anticipate any significant disruption to service, maintenance may still be considered a risk and we may experience some disconnection in calls. We will try to minimise any inconvenience and expect the maintenance itself to last 30 minutes. During the maintenance window when voice service may be interrupted. These are necessary measures to ensure your high standards and the stability of the Daktela platform.

    If you have any questions or concerns, please do not hesitate to contact our support team.

    Thank you for your patience and understanding.

    Sincerely,

    Daktela Team

Poor voice quality of calls on mobile numbers
RešenoNe funkcioniše3 hours 30 minutes
  • Rešeno
    UTC
    Rešeno
    This incident has been resolved.
  • Identifikovano
    UTC
    Identifikovano

    Part of calls on mobile numbers have poor quality. Our partner is working to solve the problem.

Outage of email queues with Gmail
RešenoNe funkcioniše2 hours 23 minutes
  • Rešeno
    UTC
    Rešeno
    This incident has been resolved.
  • Nadgledanje
    UTC
    Nadgledanje

    Issue seems to be resolved, we will continue monitoring this issue

  • Istražuje se
    UTC
    Istražuje se
    We are currently investigating this incident.
Outage of calls to mobile number
RešenoDelimičan prekid rada4 hours 30 minutes
  • Rešeno
    UTC
    Rešeno
    This incident has been resolved.
  • Identifikovano
    UTC
    Identifikovano

    Our provider is continuing to work on a fix for this incident.

05/2025

Partial outage of Daktela Internal services
RešenoDelimičan prekid rada20 minutes
  • Rešeno
    UTC
    Rešeno

    This incident has been resolved. All services are fully operational.

  • Nadgledanje
    UTC
    Nadgledanje

    Once the investigation was complete, the affected proxy service was restarted and the connection was gradually renewed for customers' devices. The ability to make and receive calls was restored. The engineers monitored the service for a while.

  • Identifikovano
    UTC
    Identifikovano

    An internal investigation revealed that the issue lay with a proxy service used by some customers. This affected some customers' devices negatively.

  • Istražuje se
    UTC
    Istražuje se

    After resolving the previous outage, we received reports from some customers that their Daktela instances and devices were not working. We have started investigating the issue immediately.

Outage of Daktela Cloud services
RešenoNe funkcioniše10 minutes
  • Rešeno
    UTC
    Rešeno
    This incident has been resolved.
  • Nadgledanje
    UTC
    Nadgledanje

    The engineer monitored the service for a while.

  • Identifikovano
    UTC
    Identifikovano

    An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for customers.
    The affected DNS service has now been restarted. This has resulted in the service being fully renewed.

  • Istražuje se
    UTC
    Istražuje se

    We have received reports that the Daktela service is not working. We have started investigating the issue immediately.

Partial outage of Daktela Cloud services
RešenoDelimičan prekid rada50 minutes
  • Rešeno
    UTC
    Rešeno

    The affected DNS service has been restarted. This has resulted in the service being fully renewed. The DNS configuration and monitoring settings have been adjusted to help prevent this type of issue from happening again. The engineer monitored the service for a while. The incident has been resolved.

  • Identifikovano
    UTC
    Identifikovano

    An internal investigation revealed that the issue lay with the internal DNS service, resulting in negative effects for some customers.

  • Istražuje se
    UTC
    Istražuje se

    We have received reports that the Daktela service is not working. We have started investigating the issue immediately.

Outage of the Hungarian voice service
RešenoNe funkcioniše2 hours
  • Rešeno
    UTC
    Rešeno

    Based on the observations from our technicians and partners, we can confirm that the service is now fully restored and stable. We are currently investigating the root cause of the block on our firewall.

  • Nadgledanje
    UTC
    Nadgledanje

    The connection was established and the HU Voice service was renewed. We kept in touch with our partner and monitored the situation.

  • Identifikovano
    UTC
    Identifikovano

    We have identified an issue between the system of our partner provider and our main infrastructure firewall. We have taken action to restore traffic from designated IP addresses.

  • Istražuje se
    UTC
    Istražuje se

    We have received a report about the Hungarian voice services not working. We have started investigating the issue.

Global call drop
RešenoDelimičan prekid rada37 minutes
  • Rešeno
    UTC
    Rešeno

    The incident affecting calls via the main Daktela proxy server has been resolved. The root cause was high utilisation of hardware resources.

  • Obaveštenje
    UTC
    Obaveštenje

    All services are now back online. We will continue monitoring the situation.

  • Nadgledanje
    UTC
    Nadgledanje
    We are currently experiencing an outage of voice services. We are looking for more information.

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05/2025 do 07/2025

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