Daktela - Notice history

All systems operational

Operational

Daktela Cloud-Hosted Solution - Operational

99.98% uptime
03/2022 · 99.94%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022
Operational

CZ Voice Services - Operational

99.98% uptime
03/2022 · 99.94%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022

SK Voice services - Operational

100.0% uptime
03/2022 · 100.0%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022

UK Voice Services - Operational

99.98% uptime
03/2022 · 99.94%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022

PL Voice Services - Operational

99.97% uptime
03/2022 · 99.94%04/ · 99.96%05/ · 100.0%

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03/2022
04/2022
05/2022

HU Voice Services - Operational

99.98% uptime
03/2022 · 99.94%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022

RO Voice Services - Operational

100.0% uptime
03/2022 · 100.0%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022

Adria Voice Services - Operational

100.0% uptime
03/2022 · 100.0%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022

International Voice Services - Operational

99.98% uptime
03/2022 · 99.94%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022
Operational

CZ SMS Services - Operational

99.98% uptime
03/2022 · 99.94%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022

PL SMS Services - Operational

99.98% uptime
03/2022 · 99.94%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022

RO SMS Services - Operational

100.0% uptime
03/2022 · 100.0%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022

Adria SMS Services - Operational

100.0% uptime
03/2022 · 100.0%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022

HU SMS services - Operational

100.0% uptime
03/2022 · 100.0%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022

International SMS Services - Operational

99.98% uptime
03/2022 · 99.94%04/ · 100.0%05/ · 100.0%

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03/2022
04/2022
05/2022
Operational

Facebook Messenger - Operational

WhatsApp - Operational

Instagram - Operational

Viber - Operational

Other 3rd party services - Operational

Operational

Microsoft 365 - Operational

Gmail - Operational

Notice history

View current status

05/2022

MAY25
Planned Telephony Maintenance within Network Carrier Data Centre (UK)
CompletedMaintenance6 hours
  • Update26. 5. 2022 at 02:00UTC

    Maintenance has completed successfully

  • Completed26. 5. 2022 at 02:00UTC

    Maintenance has completed successfully

  • In progress25. 5. 2022 at 20:00UTC

    Maintenance is now in progress

  • Planned25. 5. 2022 at 20:00UTC

    Dear Customer,

    We have been informed by the network carrier that on Wednesday 25th May between 21:00 - 03:00 GMT their engineers will be carrying out maintenance in their Manchester data center as part of their commitment to improving the overall resilience and efficiency of the private cloud infrastructure.

    We have been informed that this is low-risk work for the Telephony platform and as a result of this work we do not anticipate any disruption to voice services with this maintenance. With that being said, should you experience any issues within or around this timeframe, please do contact Daktela Support.

    Daktela team

MAY24
Planned Telephony Maintenance within Network Carrier Data Centre (UK)
CompletedMaintenance6 hours
  • Completed25. 5. 2022 at 02:00UTC

    Maintenance has completed successfully

  • In progress24. 5. 2022 at 20:00UTC

    Maintenance is now in progress

  • Planned24. 5. 2022 at 20:00UTC

    Dear Customer,

    We have been informed by the network carrier that on Wednesday 24th May between 21:00 - 03:00 GMT their engineers will be carrying out maintenance in their Manchester data center as part of their commitment to improving the overall resilience and efficiency of the private cloud infrastructure.

    We have been informed that this is low-risk work for the Telephony platform and as a result of this work we do not anticipate any disruption to voice services with this maintenance. With that being said, should you experience any issues within or around this timeframe, please do contact Daktela Support.

    Daktela team

MAY11
Scheduled maintenance of our Voice Infrastructure.
CompletedMaintenance15 minutes
  • Completed11. 5. 2022 at 21:15UTC

    Maintenance has completed successfully

  • In progress11. 5. 2022 at 21:00UTC

    Maintenance is now in progress

  • Planned11. 5. 2022 at 21:00UTC

    Dear customers.

    We would like to inform you that on 11th May 2022 between 23:00-23:15 CEST (22:00-22:15 BST) we will be carrying out maintenance on the telecommunications infrastructure. This is a planned restart of the service. Ongoing calls will be terminated during this event. If you have any further questions, please contact our support team.

    Thank you, your Daktela team.

Partial outage of voice services
Resolved
  • UpdateUTC

    The official incident report of the 11 May 2022 incident is available at the link:

    The official incident report of the 11 May 2022 incident

  • ResolvedUTC

    For most customers, we were able to deploy a temporary solution that fixed the problem. The outage on the T-Mobile side is still ongoing.

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • IdentifiedUTC

    Impact of this major incident is just on a few Czech customers. Global customers are not inflicted. Problem is not in Daktela, but there is problem in T-mobile (our Partner).

  • InvestigatingUTC

    We are currently investigating a new partial outage. No global customer is impacted.

MAY8
Planned maintenance of SMS service (Poland)
CompletedMaintenance4 hours
  • Completed9. 5. 2022 at 02:00UTC

    Maintenance has completed successfully

  • In progress8. 5. 2022 at 22:00UTC

    Maintenance is now in progress

  • Planned8. 5. 2022 at 22:00UTC

    Dear customers,

    we would like to inform about that our Polish SMS Partner will carry out maintenance on 9 May 2022 between 0:00-4:00 CEST. Focused on the backbone infrastructure to improve their services. At this window, there may be some difficulty to send and receiving SMS for a couple of minutes. If you have further questions or any issues outside this maintenance window, please contact our support team.

    Thank you for understanding.

    Team Daktela.

04/2022

APR13
Scheduled maintenance (Poland)
CompletedMaintenance

  • We hereby inform you that our Polish voice partner will be performing maintenance activity on 14th of April 2022 between 0:30-3:00 AM CEST. At mentioned time some difficulties in reaching the telecommunication network may occur. Please contact our support team in case of additional questions.

    13. 4. 2022 at 22:30UTC
APR11
Planned maintenance within the UK Network Carrier Data Centre
CompletedMaintenance59 minutes
  • Completed11. 4. 2022 at 20:59UTC

    Maintenance has completed successfully

  • In progress11. 4. 2022 at 20:00UTC

    Maintenance is now in progress

  • Planned11. 4. 2022 at 20:00UTC

    Dear All,

    Please be advised that there will be emergency maintenance works being undertaken at our London Central (NLC) data centre on Monday 11th of April, starting at 22:00pm UTC, and ending on the 11th of April at 23:59pm UTC (~2 hours).

    The works to be carried out in this window will include:

    • Adjustments to EVPN configuration

    This is a necessary action that will ensure ongoing high-quality service delivery to all customers. This action is also in part a response to our RFO dated 9th February. This is being actioned quickly and classified as emergency work due to the important and pressing nature of getting this change rolled out, following a successful test of the new system this week.

    The required action(s) are only expected to last a short while during this window, and while as always we treat any maintenance window as 'at risk', there is no expected client impact expected whatsoever.

    As above, please treat this window as 'at risk', however no client-facing downtime is expected.

    In case you facing issues outside of this maintenance window, please contact our technical support.

Outgoing traffic in Poland is limited
ResolvedPartial outage55 minutes
  • ResolvedUTC

    The issue was resolved by applying the failover at our side.

  • InvestigatingUTC

    The failover was applied and the problem dissapeared.

03/2022

Calls quality degradation
ResolvedDegraded performance4 hours 4 minutes
  • ResolvedUTC

    We can confirm that an issue with Packet Loss has been resolved. We are continuing to monitor the situation. You can find further updates at: https://status.daktela.com.

  • MonitoringUTC

    Obecnie monitorujemy ruch i wynika z tego iż żadna utrata pakietów nie pojawia się w tej chwili. Kontynuujemy również analizę sieci. Sprawdź https://status.daktela.com, aby uzyskać dalsze aktualizacje.

  • UpdateUTC

    We are currently experiencing partial quality degradation at incoming voice calls (less than 5 % packet loss, not all calls are affected). Outbound calls and Daktela v6 solution are not affected. We're still working on the issue.

  • IdentifiedUTC

    We have identified network problems that cause call quality degradation and we're currently working on fixing the issue.

  • InvestigatingUTC

    We are currently investigating this incident.

Calls quality degradation IN UK
ResolvedDegraded performance1 hour 47 minutes
  • ResolvedUTC

    We just resolved the issue!

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

Major Incident 10th March 2022
ResolvedMajor outage25 minutes
  • UpdateUTC

    We are working with the supplier to fix the software problem. The infrastructure team will take steps to ensure high service availability and automate procedures for emergency traffic redirection. All configuration interventions, including minor ones, will be performed in service windows outside of business hours.

  • ResolvedUTC

    At 11:40 CET, all services were fully restored.

  • IdentifiedUTC

    At 11:37 CET, we identified the cause of the problem and in order to resolve it, the infrastructure team performed reboots of the backbone network components that may have caused the disruption of active calls.

  • InvestigatingUTC

    At 11:15 CET, we experienced network problems that led to a deterioration in the quality of voice calls and also a deterioration in the response of all other services (on average, 25-30% of packets were lost).

MAR9
Planned Telephony Maintenance within Network Carrier Data Centre (UK)
CompletedMaintenance15 minutes
  • Completed9. 3. 2022 at 01:15UTC

    Maintenance has completed successfully.

  • Planned9. 3. 2022 at 01:00UTC

    Dear Customer,

    We have been informed by the network carrier that on Wednesday 9th March between 02:00 - 04:00 GMT their engineers are applying vendor patch upgrades to their core network on to improve the security and reliability of their cloud infrastructure.

    We have been informed that the maintenance is routine. However, when there is a reboot of the core switch to apply the patch customers may experience intermittent downtime for around 10 minutes. Please contact support should you experience any prolonged issues or anything outside this timeframe.

    Daktela team

MAR3
Planned Telephony Maintenance within Network Carrier Data Centre (UK)
CompletedMaintenance1 hour 55 minutes
  • Completed3. 3. 2022 at 22:55UTC

    Maintenance has completed successfully.

  • Planned3. 3. 2022 at 21:00UTC

    Dear Customer,

    We have been informed by the network carrier that on 03 March between 21:00 - 23:00 GMT their engineers will be carrying out maintenance in their Manchester data centre as part of their commitment to improving the overall resilience and efficiency of the private cloud infrastructure.

    We have been informed that this is low risk work to the Telephony platform and as a result of this work we do not anticipate any disruption to voice services with this maintenance. With that being said, should you experience any issues within or around this timeframe, please do contact Daktela Support.

    Daktela team

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